Mindtree offers healthcare consulting & IT solutions to their clients transform healthcare digitally through a strategic approach such as Digital Frontdoor. Click here to know more about digital transformation in healthcare.
White Paper - Digital strategy and the shift to value based careTerence Maytin
Summary: The U.S. healthcare system is rapidly transitioning from fee-for-service to value- based care as part of massive and ongoing industry-wide transformation. Digital strategy is evolving to meet new challenges, help drive disruptive innovation, and better engage a large, growing audience of connected health consumers.
Digital Healthcare Solutions – Adapting and Creating that Change for Better H...basilmph
Digital healthcare solutions have enabled healthcare facilities to enhance and revolutionize the delivery of medical services and products to their patients.
Digital technology advancements like Internet of Things (IoT)
* Wearable technologies
* Blockchain
* Robotics
* Big data
*Advanced analytics are changing consumer perceptions
Innovative Ways to Improve Your Patients' Digital ExperienceAggregage
As our healthcare ecosystem is a patient-centric system toward achieving quality care domains, it is essential to reshape our client empowerment and engagement strategies based on digital transformation to maximize the effectiveness of healthcare outcomes.
The Advantages & Challenges of Digitizing HealthcareMaulik Patel
Outsourcing healthcare data digitization services can be an effective solution for overcoming challenges in the industry. It can help organizations streamline operations, comply with regulations, and improve patient care and outcomes, ultimately leading to a more sustainable and effective healthcare system.
Disruption Set in Motion by Healthcare Consumerism.pdfMindfire LLC
Healthcare consumerism is the health industry’s shift towards a more value based care; it is a movement for a more cost effective and efficient delivery of healthcare services. It connotes the patient taking control of their health and wellness by managing all aspects of one’s healthcare landscape – including health benefits, medical insurance and retail health. In short, the goal of healthcare consumerism is to enable patients to become wholly involved in their healthcare decisions.
Digital health technologies use computing platforms, connectivity, software, and sensors for health care and related uses. This enables the healthcare Organisation to work efficiently and effectively towards achieving the objectives of the organisation by delivering safe and quality healthcare to the patient.
White Paper - Digital strategy and the shift to value based careTerence Maytin
Summary: The U.S. healthcare system is rapidly transitioning from fee-for-service to value- based care as part of massive and ongoing industry-wide transformation. Digital strategy is evolving to meet new challenges, help drive disruptive innovation, and better engage a large, growing audience of connected health consumers.
Digital Healthcare Solutions – Adapting and Creating that Change for Better H...basilmph
Digital healthcare solutions have enabled healthcare facilities to enhance and revolutionize the delivery of medical services and products to their patients.
Digital technology advancements like Internet of Things (IoT)
* Wearable technologies
* Blockchain
* Robotics
* Big data
*Advanced analytics are changing consumer perceptions
Innovative Ways to Improve Your Patients' Digital ExperienceAggregage
As our healthcare ecosystem is a patient-centric system toward achieving quality care domains, it is essential to reshape our client empowerment and engagement strategies based on digital transformation to maximize the effectiveness of healthcare outcomes.
The Advantages & Challenges of Digitizing HealthcareMaulik Patel
Outsourcing healthcare data digitization services can be an effective solution for overcoming challenges in the industry. It can help organizations streamline operations, comply with regulations, and improve patient care and outcomes, ultimately leading to a more sustainable and effective healthcare system.
Disruption Set in Motion by Healthcare Consumerism.pdfMindfire LLC
Healthcare consumerism is the health industry’s shift towards a more value based care; it is a movement for a more cost effective and efficient delivery of healthcare services. It connotes the patient taking control of their health and wellness by managing all aspects of one’s healthcare landscape – including health benefits, medical insurance and retail health. In short, the goal of healthcare consumerism is to enable patients to become wholly involved in their healthcare decisions.
Digital health technologies use computing platforms, connectivity, software, and sensors for health care and related uses. This enables the healthcare Organisation to work efficiently and effectively towards achieving the objectives of the organisation by delivering safe and quality healthcare to the patient.
Digital healthcare solutions are designed to help save time, combine technologies, and boost the accuracy and efficiency of the healthcare delivery system.
The 10 most innovative digital healthcare solution providers 2018 convertedinsightscare
Such healthcare providers always foster a healthy team environment at their workplace and engage in behaviors that benefit the team and display empathic behaviors when interacting with patients and their family members. To highlight such great healthcare providers, we have come up with an issue of “The 10 Most Innovative Digital Healthcare Solution Providers 2018”.
Final file of digitive healthcare ilovepdf-compressedinsightscare
Such healthcare providers always foster a healthy team environment at their workplace and engage in behaviors that benefit the team and display empathic behaviors when interacting with patients and their family members. To highlight such great healthcare providers, we have come up with an issue of “The 10 Most Innovative Digital Healthcare Solution Providers 2018”.
Take a look through and you will discover how intuitive multifunctional printing technology is already supporting the transition to mobile and digital healthcare in organisations just like yours.
Inside you will see how many of the current challenges in Healthcare are easy to overcome with a new approach to document management.
How Digital Healthcare is Revolutionizing Patient CareVigour RV
The integration of genetics and genomics with digital platforms enables precision medicine. The Internet of Medical Things (IoMT) allows real-time data monitoring. Digital healthcare drives innovation, improves outcomes, and transforms healthcare delivery.
Visit - https://wellbeingmedicalcentre.com.au/
Just I need 2 pages and you can make a summary of the answer that i .docxssuser47f0be
Just I need 2 pages and you can make a summary of the answer that i but it
What role has technology played in the evolution of marketing in healthcare? To what extent has the Internet changed the way markets are organized?
These approaches allowed the provider not only to micromanage the marketing effort but also to customize the approach for specific target audiences. The ability to cross-sell, up-sell, and induce repeat sales offered a significant advantage over standard advertising approaches. These approaches also ensured ongoing communication with customers and prospective customers and kept customers involved with the organization.
The most recent stage in the evolution of marketing on the part of provider organizations is Internet marketing. This development in itself reflects a number of stages. While initially serving an information-and-referral function, provider-sponsored web sites have evolved beyond an inventory of services to offer a range of interactive functions that encourage two-way communication between the provider and its customers. Not only does the Internet serve as a mechanism for attracting attention to the provider, but it also offers a means of keeping customers engaged once they become a part of the system.
The rise in healthcare media and the interactive technology of the Internet com- bined to create an informed consumer who was more empowered with infor- mation than at any other time in human history.
Despite their presumed scientific orientation and interest in advancing their practices, many physicians are reluctant to even consider new technology. Physicians tend to be risk-averse in this regard and resistant to anything that requires a change in practice operations. Because they already feel sensory overload, the thought of a major new initiative is overwhelming for most of them. Furthermore, a surprising number of physicians, especially older ones, suffer from computer phobia. They did not grow up with computers; even if they concede the potential, they are aware of horror stories from other practices that had negative experiences with IT.
Physicians also typically take a hands-on approach to their patients—that is, they want to have their medical records in hand when addressing patient needs. The thought of interjecting a computer between doctor and patient is alien to many of them. There are also concerns over the confidentiality of electronic patient records; these concerns have only been heightened by recent enactment of HIPAA (Health Insurance Portability and Accountability Act) regulations. Physicians are also put off by the cost of IT, especially when they virtually never budget any funds for such expenditures. Even though most technology purchases could be financed on reasonable terms, the sticker shock experienced by physicians deters many from thoughtful pursuit of possible solutions.
Physicians also serve as customers for a variety of organizations providing support services, including billin ...
Rethinking Health Plan Business Models for the Emerging On-Demand Digital Eco...Cognizant
Even as on-demand healthcare platforms disrupt the industry, they create possibilities for new value propositions, partnerships and business models that will further reshape the cost and delivery of care.
7 Reasons why Companies & Government should invest in Digital TransformationIsmail Sayeed
Early adoption of digital solutions to provide services, whether health related or not, allows organisations to be ready for future user demands. The large pool of data on patterns of service/product consumption, feedback and possible future behaviour (extracted from data analytics) can guide strategic decisions on what to invest in and for whom.
Digital healthcare innovation was needed decades ago, with or without a global health emergency. Other industries with complex systems have rapidly adopted digital transformation; such as logistics networks, taxation, commerce and others
- except healthcare.
A company that is already accustomed to some form of digital-based communication and operations (as much as possible) are the ones most able to survive and thrive in these circumstances.
A government body that can still function and serve remotely and digitally is the most ideal form of democracy. An organisation with remote workers, paperless reporting, established telecommunications through all chains of command are really agile in its truest form.
I had predicted 2 years ago that digital healthcare solutions would be the dominant narrative for the emerging middle class of many developing countries in Asia.
it is time for the global industry to transform itself to the new reality.
Now.
Analytics in Healthcare Sector | Tibil Solutionstibilsolution
A huge amount of your hospital data can be used to gain ROI with Data Analytics in Healthcare Sector. These insights will help your organization help in management, planning, and decision-making. Healthcare sectors are challenged in improving patient care and Tibil's analytics in the healthcare sector plays a vital role to overcome these obstacles. Many benefits can be seen in Data Analytics in Healthcare Sector such as - quick outcomes, enacting sustainable change, and mitigating risk. Current historical data and current data are used to predict future outcomes.
Website: https://tibilsolutions.com/industry-solutions/healthcare-analytics/
Overcoming Communication Challenges in Healthcare through Omnichannel SolutionsCommBox1
Get an idea on overcoming communication challenges in healthcare through omnichannel solutions with this visual representation from CommBox - a next-generation omnichannel communication platform and customer relationship software.
Are we ready for the next-gen phase of patient marketing in healthcare.pdfJasper Colin
The two emerging models of patient centricity in healthcare: patient outreach and engagement, are being redefined by technology and data explosion.
The proliferation of data-driven systems and technological advances including wearable tech is enabling more personalized patient outreach initiatives. Just take #Microsoft'𝘀 𝗿𝗲𝗰𝗲𝗻𝘁 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗗𝗼𝗰𝘁𝗼𝗿 𝗮𝗻𝗱 𝗖𝗹𝗶𝗻𝗶𝗰 𝗔𝗱𝘀, which aims to help healthcare professionals reach targeted patient segments in a revolutionary way.
Digital Transformation of Healthcare amid COVID-19 Pandemic.pdfShelly Megan
The COVID-19 pandemic led to the digitalization of the healthcare sector, primarily influencing the remote working capabilities and user experience. Digitalization of healthcare fastened the diagnosis, enabling faster and better treatment. Tele medicine has proved to be very beneficial. The digital supply chain management solution is another significant advancement. These digital advancements will have a long-term impact on the healthcare system, boosting the user experience and affordability.
The Most innovative HealthTech companies to Watch in 2023.pdfTHECIOWORLD
This edition features The Most Innovative HealthTech Company to Watch that are at the forefront of leading us into a better future
Read More: https://thecioworld.com/most-innovative-healthtech-company-to-watch-in-2023-september2023/
Digital Transformation Of Healthcare- Challenges We Face! .pdfTechugo Inc
Digitization is being experienced in almost all the popular industries. The upcoming tech trends are influencing transformation in commerce, food delivery, e-learning, healthcare. Businesses have also pushed them self towards digital platforms. Similarly, to meet the patients' needs during & after the pandemic, the healthcare sector also extended the medical healthcare facilities to digitize their users. Popular types of applications in this domain include online consultations, medicine delivery, AR/VR check up and much more.
https://www.techugo.com/healthcare-app-development
Mindtree provides cloud services to help believe that digital transformation of healthcare is only possible by embracing & adopting the cloud. Click her to know more.
Digital healthcare solutions are designed to help save time, combine technologies, and boost the accuracy and efficiency of the healthcare delivery system.
The 10 most innovative digital healthcare solution providers 2018 convertedinsightscare
Such healthcare providers always foster a healthy team environment at their workplace and engage in behaviors that benefit the team and display empathic behaviors when interacting with patients and their family members. To highlight such great healthcare providers, we have come up with an issue of “The 10 Most Innovative Digital Healthcare Solution Providers 2018”.
Final file of digitive healthcare ilovepdf-compressedinsightscare
Such healthcare providers always foster a healthy team environment at their workplace and engage in behaviors that benefit the team and display empathic behaviors when interacting with patients and their family members. To highlight such great healthcare providers, we have come up with an issue of “The 10 Most Innovative Digital Healthcare Solution Providers 2018”.
Take a look through and you will discover how intuitive multifunctional printing technology is already supporting the transition to mobile and digital healthcare in organisations just like yours.
Inside you will see how many of the current challenges in Healthcare are easy to overcome with a new approach to document management.
How Digital Healthcare is Revolutionizing Patient CareVigour RV
The integration of genetics and genomics with digital platforms enables precision medicine. The Internet of Medical Things (IoMT) allows real-time data monitoring. Digital healthcare drives innovation, improves outcomes, and transforms healthcare delivery.
Visit - https://wellbeingmedicalcentre.com.au/
Just I need 2 pages and you can make a summary of the answer that i .docxssuser47f0be
Just I need 2 pages and you can make a summary of the answer that i but it
What role has technology played in the evolution of marketing in healthcare? To what extent has the Internet changed the way markets are organized?
These approaches allowed the provider not only to micromanage the marketing effort but also to customize the approach for specific target audiences. The ability to cross-sell, up-sell, and induce repeat sales offered a significant advantage over standard advertising approaches. These approaches also ensured ongoing communication with customers and prospective customers and kept customers involved with the organization.
The most recent stage in the evolution of marketing on the part of provider organizations is Internet marketing. This development in itself reflects a number of stages. While initially serving an information-and-referral function, provider-sponsored web sites have evolved beyond an inventory of services to offer a range of interactive functions that encourage two-way communication between the provider and its customers. Not only does the Internet serve as a mechanism for attracting attention to the provider, but it also offers a means of keeping customers engaged once they become a part of the system.
The rise in healthcare media and the interactive technology of the Internet com- bined to create an informed consumer who was more empowered with infor- mation than at any other time in human history.
Despite their presumed scientific orientation and interest in advancing their practices, many physicians are reluctant to even consider new technology. Physicians tend to be risk-averse in this regard and resistant to anything that requires a change in practice operations. Because they already feel sensory overload, the thought of a major new initiative is overwhelming for most of them. Furthermore, a surprising number of physicians, especially older ones, suffer from computer phobia. They did not grow up with computers; even if they concede the potential, they are aware of horror stories from other practices that had negative experiences with IT.
Physicians also typically take a hands-on approach to their patients—that is, they want to have their medical records in hand when addressing patient needs. The thought of interjecting a computer between doctor and patient is alien to many of them. There are also concerns over the confidentiality of electronic patient records; these concerns have only been heightened by recent enactment of HIPAA (Health Insurance Portability and Accountability Act) regulations. Physicians are also put off by the cost of IT, especially when they virtually never budget any funds for such expenditures. Even though most technology purchases could be financed on reasonable terms, the sticker shock experienced by physicians deters many from thoughtful pursuit of possible solutions.
Physicians also serve as customers for a variety of organizations providing support services, including billin ...
Rethinking Health Plan Business Models for the Emerging On-Demand Digital Eco...Cognizant
Even as on-demand healthcare platforms disrupt the industry, they create possibilities for new value propositions, partnerships and business models that will further reshape the cost and delivery of care.
7 Reasons why Companies & Government should invest in Digital TransformationIsmail Sayeed
Early adoption of digital solutions to provide services, whether health related or not, allows organisations to be ready for future user demands. The large pool of data on patterns of service/product consumption, feedback and possible future behaviour (extracted from data analytics) can guide strategic decisions on what to invest in and for whom.
Digital healthcare innovation was needed decades ago, with or without a global health emergency. Other industries with complex systems have rapidly adopted digital transformation; such as logistics networks, taxation, commerce and others
- except healthcare.
A company that is already accustomed to some form of digital-based communication and operations (as much as possible) are the ones most able to survive and thrive in these circumstances.
A government body that can still function and serve remotely and digitally is the most ideal form of democracy. An organisation with remote workers, paperless reporting, established telecommunications through all chains of command are really agile in its truest form.
I had predicted 2 years ago that digital healthcare solutions would be the dominant narrative for the emerging middle class of many developing countries in Asia.
it is time for the global industry to transform itself to the new reality.
Now.
Analytics in Healthcare Sector | Tibil Solutionstibilsolution
A huge amount of your hospital data can be used to gain ROI with Data Analytics in Healthcare Sector. These insights will help your organization help in management, planning, and decision-making. Healthcare sectors are challenged in improving patient care and Tibil's analytics in the healthcare sector plays a vital role to overcome these obstacles. Many benefits can be seen in Data Analytics in Healthcare Sector such as - quick outcomes, enacting sustainable change, and mitigating risk. Current historical data and current data are used to predict future outcomes.
Website: https://tibilsolutions.com/industry-solutions/healthcare-analytics/
Overcoming Communication Challenges in Healthcare through Omnichannel SolutionsCommBox1
Get an idea on overcoming communication challenges in healthcare through omnichannel solutions with this visual representation from CommBox - a next-generation omnichannel communication platform and customer relationship software.
Are we ready for the next-gen phase of patient marketing in healthcare.pdfJasper Colin
The two emerging models of patient centricity in healthcare: patient outreach and engagement, are being redefined by technology and data explosion.
The proliferation of data-driven systems and technological advances including wearable tech is enabling more personalized patient outreach initiatives. Just take #Microsoft'𝘀 𝗿𝗲𝗰𝗲𝗻𝘁 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗗𝗼𝗰𝘁𝗼𝗿 𝗮𝗻𝗱 𝗖𝗹𝗶𝗻𝗶𝗰 𝗔𝗱𝘀, which aims to help healthcare professionals reach targeted patient segments in a revolutionary way.
Digital Transformation of Healthcare amid COVID-19 Pandemic.pdfShelly Megan
The COVID-19 pandemic led to the digitalization of the healthcare sector, primarily influencing the remote working capabilities and user experience. Digitalization of healthcare fastened the diagnosis, enabling faster and better treatment. Tele medicine has proved to be very beneficial. The digital supply chain management solution is another significant advancement. These digital advancements will have a long-term impact on the healthcare system, boosting the user experience and affordability.
The Most innovative HealthTech companies to Watch in 2023.pdfTHECIOWORLD
This edition features The Most Innovative HealthTech Company to Watch that are at the forefront of leading us into a better future
Read More: https://thecioworld.com/most-innovative-healthtech-company-to-watch-in-2023-september2023/
Digital Transformation Of Healthcare- Challenges We Face! .pdfTechugo Inc
Digitization is being experienced in almost all the popular industries. The upcoming tech trends are influencing transformation in commerce, food delivery, e-learning, healthcare. Businesses have also pushed them self towards digital platforms. Similarly, to meet the patients' needs during & after the pandemic, the healthcare sector also extended the medical healthcare facilities to digitize their users. Popular types of applications in this domain include online consultations, medicine delivery, AR/VR check up and much more.
https://www.techugo.com/healthcare-app-development
Mindtree provides cloud services to help believe that digital transformation of healthcare is only possible by embracing & adopting the cloud. Click her to know more.
Mindtree provides devops service that builds continuous delivery capabilities with tool choices through a DevSecOps maturity assessment framework. Click here to know more.
Mindtree provides cloud migration services for faster, cost-effective & successful cloud transition with zero business impact. Click here to get more information on cloud migration services.
Mobile App Development Services | MindtreeAnikeyRoy
Mindtree's mobile app development services integrate business processes to deliver engaging, easy-to-use mobile solutions for better user experiences. To know more, visit the website.
Mindtree provides healthcare services to overcome various challenges with its robust healthcare consulting services. Click here to know more about healthcare consulting.
Building an In-House DevOps Service Platform for Mobility Solutions | Mindtree AnikeyRoy
Mindtree's DevOps service helps clients build an in-house DevOps model platforms within an organisation using open-source DevOps tools. Click here to know more.
Mindtree's CSPM helps organizations apply the best practices for cloud security to multi-cloud, hybrid, and container environments. To know more, visit the website.
Steps to Modernize Your Data Ecosystem | Mindtree AnikeyRoy
Mindtree provides the best strategies to modernize your data ecosystem by making it a more interactive and easy to use system. Follow the steps mentioned, and to learn more, visit the website.
Best Innovative Customer Service | Mindtree AnikeyRoy
Mindtree provides all the innovative customer service by building loyalty among customers. It gives the best solutions and strategies for delivering the best customer service in this digital era.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Kseniya Leshchenko: Shared development support service model as the way to ma...
Digital Frontdoor in Healthcare Consulting | Mindtree
1. Digital Front Door:
A Scalableand
Omnichannel Approach
to Care Delivery and
Consumer Engagement
AUTHORS:
AmarPrasad,IndustrySolutionsLeader,HealthBusiness,Mindtree
Ganesh Nathella, Business Unit Head, Health Business, Mindtree
SUPPORTED BY:
Adhoksh Ravishankar, Senior Associate, Health Business, Mindtree
www.mindtree.com
2. A Case for Digital Front Door in Healthcare
Consumerism is revolutionizing every aspect of healthcare including care delivery. Healthcare consumers
now expect the same degree of convenience, flexibility, omnichannel experience, and personalized servicesfrom
healthcareorganizationsthattheyroutinelygetfromindustriessuchasretail,banking, and entertainment that have
undergone massive digitization.
Thehealthcare consulting industryhasbeenrelativelyslowinadoptingdigitizationthatistransformingother
industries. Factors such as the complexity of healthcare systems and the healthcare consumer journey with
multipletouchpoints,haveimpactedthepaceofdigitization.However,weareatthebrinkofanew era in healthcare –
digital innovations such as telehealth and wearables along with health and wellness apps and portals
are helping healthcare players unlock and provide value by delivering enhanced digital experiences for
consumers. Moreover, the entry of consumer and retail organizations such as Amazon, Walmart, etc., along
with partnerships between healthcare and non-healthcare companies, is accelerating the pace of innovation.
The pandemic also served as a catalyst for the adoption ofdigitalinnovation toserveconsumers betterand at
scale.
Digital Front Door Unlocks a Holistic Healthcare
Approach
Digital Front Door is a strategic approach of connecting with healthcare consumers digitally at each
point along the patient journey,while utilizing innovative digital technology that is user-friendly and intuitive.While
Digital FrontDoorcreates aseamless experience forpatients with asingle-entrypoint, it spans multiple healthcare
players and disparate systems at every stage of the patient journey. In other words, the Digital Front
Door is the primary access point for a healthcare consumer – a singular, trusted gatewayfor holistic
solutions and services.
A Digital Front Door empowers patients with access to care at major touchpoints of their journey through
interfaces that are convenient, timely, aesthetic, omnichannel, personalized, and based on their preferences.A
robustDigitalFrontDoorshouldhelphealthcareorganizationstoattract,engage and retain patients. The
advantages of a Digital Front Door include:
Acquisition Empowerment Transparency Personalization
Increasing patient
acquisition andboosting
engagement through
omnichannel.
Empoweringpatients
to own and manage
their ownhealth.
Transparency in
interactions,cost,
and outcomes.
Providing personalized
and targeted health
services.
Satisfaction
Boost CSAT and
NPS Scores.
Efficiency &
revenue
Drive greater operational
efficiencies and
revenue generation.
Scalability
Serve more patients
with technology that
scales to demand.
3. Illustrative Digital Experience Journey
Engagement with providers and payers
Visit provider
Book, confirm and change
appointments. Get SMSreminders
Digital check-in via mobile/kiosks
Use virtual waitingroom
Watch videos on healthcondition
Visit Pharmacy/Lab/Imaging
Search a network provider online/
mobile and scheduleappointment
See wait timesonline
Benefit verification on mobile
Getservices
Get prescription readySMS
Post Visit Care
Care Management
Care teamoutreach by
SMS/email
Educational PDFs and
videospushed
Therapy adherence
monitored viaapp
and treatment
Consult withprovider
YouTube videos, apps prescribed
Get a referral
Referal Visit
Lab results onmobile/MyChart
Refill/Referral request via portal
Treatment questions toNurse/Doctor
Physician messages topatient/families
SurveysviaIVRorSMS or
mobileapp
Priorauthorization
Search a networkprovider
Schedule onmobile
Insurance onmobile/online
Digital check-in – mobile/kiosks
Virtual waitingroom
Claims/Payment
Bill and EOB reviews
online
Claims dispute and
resolution
Chatbotinteraction
Mobilepayments
Figure 1: Digital Front Door Touchpoints
Healthcare Evolution with Digital Front Door
Thetraditionalapproachtohealthcareishinderedbyaone-sizefits allapproachwithadisjointedand fragmented
ecosystem that lacks visibility and interoperability. Modernizing the healthcare paradigm through aDigitalFrontDoor
strategywillhavearippleeffectacrossallaspectsofhealthcare,improving the patient experience and surmounting
current healthcare shortcomings.
This new normal of digitized healthcare will provide services and solutions tailored to individuals across
channel with an interoperable infrastructure that is highly transparent. This shift in the healthcare industry will
optimize healthcare with a focus on demonstrating value rather than mere volume of transactions. It
will also improve relationships among all players– patients, payers,and providers.
The redesign of healthcare benefits should start with enabling
the member to make better decisions about healthcare every
day. That means a high-tech platform, or a set of technologies
that are created to have good user experience, something that
enables the user to have convenient access to all the tools
and resources provided to that individual.
- Chris Michalak, CEO, Virgin Pulse
“
4. D
Challenges in Digital Front Door forHealthcare
A new journey poses new challenges; this is true for the road to digital healthcare as well. Adopting novel
technology will entail certain challenges. Some of the challenges in digital health focus on consumers,
systems, data, implementation, quality, andregulations.
Consumers – Adoption & Experience
ThebiggestcaveatwhenitcomestoadoptingaDigitalFrontDoorstrategyinhealthcareisthefactthat itneedstobeeasy
touseandprovideafairdegreeofcomforttoconsumers.Aconvenientlevelof accessibilitytoalltheconsumersisalso
essentialwhenyouintendforoveralladoptionofthedigital health platform toincrease.
Healthcareorganizationsareofferingconsumersomnichanneloptionstointeractwithprovidersvia virtualcare
platforms and appointment bookingportals.Thegoalis aseamlesscustomer experience at every stage of the patient
journey across disparate systems. Consumers want easy, efficient, and effectivewaystointeractwithhealthcare
providers.Providersmustensureinteroperabledata,sharing relevant information with each other, so that patients
only have to share their concerns once. However, theriskgoingforwardisthatthefragmentationissuecanget
worse,leadingtoanoverallpoorcustomer experience. So,an effectiveDigital FrontDoor strategy must avoid
fragmentation and ensureaseamless journeyforabettercustomerexperiencethatislikelytoretainpatients.
System Infrastructure – The Need for Interoperability
DigitalFrontDoorcreatesanecessityfortheadoptionofinteroperabilitytodrivecohesionamongvarious systems and
process areas across the back-office, middle-office and front-office. Today’shealthcare organizations utilizea gamutof
systems,spanning portals, mobile apps, EHR, clinical and administrative systems,billing,scheduling,etc.Thetechnologies
supportingthesesystemsspanmultiplecomputing eraswithinherentdesignflawsthataccentuateasuboptimal
experience.Thedesignflawsalongwith poor or improper training can result in an overall decrease in software
usage. Therefore, the existing healthcareinfrastructuremustbeaugmentedwithtailoredofferingsthatfacilitate
interoperability.
Back-office
(e.g., RCM, F&A, HR)
Core mid-office
(e.g., Operations & Production)
Front-office
(e.g., Patient engagement)
igital for Efficiency (DfE)
47%
of Digital spend
Claims, RCM
Dataengineering
Productivity &
automation
Digital Enablement
29%
of Digital spend
Security
Riskmanagement
Compliance
Digital Front Door (DFD)
24%
of Digital spend
Patientengagement
Omnichannel
experience
Carecoordination
Figure 2: Breakdown of digital spend across the business functions. Source: Everest Group, 2021
5. Data Explosion
The third challenge is data. The volume of global healthcare data generated has increased significantly over the last
decade and is growing exponentially every second. It is estimated that healthcare data comprises 30%
of the global data volume and continues to increase5
. In fact, this growth rate outpacesother
industriessuchasfinancialservices,manufacturing,media,andsoon.
Aggregation of siloed data from various sources and the analysis of structured and unstructured data are
bigchallenges.Toapatient,datasiloscanmakeadoctor’sappointmentfeelclunky,disorganized, andinefficient,as
siloeddatainvolvesthecollectionofoverlappingbutinconsistentdatainseparate systemsandrepositories.
Digitizationofthepatientonboardingprocessfromthefirststepshould facilitatehospitalsandhealthcarefacilitiesto
setaprecedencebyofferingpatientsdigital-first capabilities. Thiswillempowerpatientstotakeinformeddecisionswith
relevantdataattheirfingertips and manage their healthcare journey.
Standards such as HL7, FHIR, etc., areputinto placeto maintain theconsistency ofstructured data. Despite such
standards to improve the quality and usefulness of structured data, a huge volume of patient-generated
dataisoftenleftuncheckedbymostwidelyadopteddatastandards.Datasuchas sleep and other wellness
measurements, although structured, is often stored in proprietary formats making it difficult to compare
or evendisplaywithin the EHRs.
Unstructured data on the other hand poses a much greater challenge to analyze and interpret when
compared with structured data. One of the main challenges with unstructured data is the massive gap in
therequired analyticstalenttotapthisdataforactionableinsightsthatcanoptimizethepatient experienceand
healthcareoutcomes.Thischallengeiscompoundedbythevolumeofdatacreatedby the healthcare industry
every second. This data explosion will generate exabytes of data per year with the compound
annual growth rate (CAGR) set to reach 36% by 20254
.
This massive volume ofdata thatcontinues to growalso has cost ramifications in terms of processing, storage, and
security. An effective Digital Front Door strategy that harnesses disruptive technology suchasArtificialIntelligence
(AI),MachineLearning(ML),InternetofThings(IoT)andautomation canmitigatethesechallengesandcosts.Itcan
easetheburdenofmanaginggrowingvolumesofdata and provide relevant data in a timely fashion with
powerful analytics to reap value from this steadily growing mountain ofdata.
Implementation Challenges
ImplementationofDigitalFrontDoorcouldfaceabroadrangeofchallengesacrossseveraldomains. Thefirst
challengeliesinthedomainofEHR–howmanydifferentEHRsystemsdoesthehospitaluse anddotheyprovidethe
requisitedigitalfoundation?Iftheydonot,theneedtofosterinteroperability amongmultipleEHRvendorsand
versionscouldcausetechnicalandfinancialchallenges.
Workflow and staffing challenges comprise the second domain. Such challenges typically entail inadequateEHR
training,changesinworkflow,lackofITpersonnel,andthecooperationoftheclinical staffandexecutivesinthe
adoptionanduseoftheDigitalFrontDoor.Thethirdaspectoftechnical challengesincludeunavailabilityofsufficient
broadband,usabilityoftheEHR,andpoortechnical support from thevendor.
6. The fourth challenge pertains to privacy and security. This entails putting safeguards in place against
inappropriatedisclosureofinformation, aswellasconsentmanagement,two-factorauthentication, etc. Maintaining the
integrityofdatashould be ofparamount importance as asmall errororoversight canputapatient’sdatainthewrong
handsandcauseirreparablefinancialandhealthdamages.
The fifth and final challenges is to ensure that a Digital Front Door strategy does not lead to healthcare inequality.The
standard of care should be the same so that everyone receives the same individual care irrespective of access to
digital technologies.
Transparency and easy accessibility of data is key.
Interoperability and sharing of data are going to open upthe
world, providing better experiences for all.
- David Shapiro, SVP Consumer and Provider Experience, United Healthcare
Designing a Robust Digital Front DoorStrategy
AneffectiveDigitalFrontDoorstrategyharnessestechnologythatisuser-friendlyandaccessible, changing the
healthcare landscape by enabling a seamless patient journey with relevant data and guidance every step of the
way.This serves as a vital gateway to attract and retain patients – it helps them schedule appointments
and is also a powerful tool to help engage with patients throughout their health journey,earning their
loyaltyand trust through personalized services for optimum health outcomes.
Asyoucansee,arobustDigitalFrontDoorstrategycanreshapetheentirehealthcareparadigmwithan emphasis on a
betterpatient experience and healthcare. Therefore,itis notaquestion of“if” or“when” but“how”toimplementa
DigitalFrontDoor.Withaplethoraofsolutionsandtechnologiesavailable, howcanhealthorganizationsdesignthebest
DigitalFrontDoorsolutionforthemandtheirpatients?
Impact on Payers andProviders
While patients are at the heart of a Digital Front Door strategy, it also unlocks enhancements for other
players in the healthcare industry, namely payers and providers.
Payers Providers
Improve accessibility of care Provide alternate models of care such as Telehealth
Increase operational efficiency Reduce systemic friction by simplifying interactions and
fostering interoperability
Enhance member engagement Focus on overall wellbeing and population health
Integrated, coordinated, and
preventive care
Increase patient retention and satisfaction
Reduce cost of care Alternate revenue sources through white-labeled solutions
“
7. Pillars of the Digital Front Door Strategy
User Experience – Keep it Simple
As patients are the focus of the Digital Front Door strategy, it is important to ensure that there is a focus
on user design and experience. As patients are the focus of the Digital Front Door solution, it is
important to ensure that there is a focus on user design and experience. In 2020, approximately 28% of
patientschangedprovidersduetoabaddigitalhealthexperience.Thismarkeda40%increase from
thepreviousyear.Moreover,53%statedtheywouldmovetoanewmedicalproviderfor
high-qualitydigitalservices such astouchlesspatientintake andregistration6. Hence,auser-friendly interface and a
solution tailored to user needs and preferences would go a long way in driving adoption andbrandloyalty.By
incorporatingafeedbackloopdrivenbydatacollectedfromtheusertouchpoints, content can be personalized, resources
can be allocated optimally,and services can be delivered efficiently.
Integration and Interoperability – Seamless Journey
In the healthcare industry, the delivery of care is fragmented, and this is compounded by the complexity and
fragmentation of data across health information systems. A typical patient is unaware ofthemultitudeof
systemsbehindthescenesthataresiloedandlackinteroperability.Itisimportant fororganizationstodesignadigital
strategytoaddressthislackofdatasharing.Thegoalistoprovidea longitudinalviewofthepatientjourneyandenable
transparencyforaseamlesspatientjourney.This mustbeachievedbyfacilitatinginteroperabilitywhileadheringto
regulatoryanddataprotection requirements.Healthorganizationsshouldbeabletoofferpatientsaunifieddigital
experienceand facilitate greater access to all online patient services via a single point of access – a Digital
Front Door.
Optimize Healthcare Using Analytics and Actionable Insights
Mosthealthcareorganizationscanaggregate,cleanse,andanalyzeclinicalandnon-clinicalpatient datato generate
insights thatcan help focus on the mostpressing problems and evaluate care options. A Digital Front Door can put these
insights into the hands of the healthcare consumer and lead to better health outcomes, and lower costs.
First, we must consider the entire customer and patient
journey, and not just some disconnected parts or
episodes. Second, we need to relentlessly focus on
usability and details, always thinking from the consumer
and patient perspective. And finally, ensure the
experience works very well.
- Tony Ambrozie, SVP, CIO, CDO, Baptist Health South Florida
“
8. How Can Mindtree Help Revolutionize Healthcare?
Mindtree, a “born digital” organization with a strong heritage in delivering technology and consulting solutionstoGlobal
200clients,canhelp healthcareorganizations design and executetheirDigital Front Doorstrategy.Wecan helpyou
transformkeyareas forenhancements such as:
Aunifiedhealthcareconsumerportalalongwithaccompanying mobile
apps as the foundation for multiple digital touchpoints along a
seamlessjourney.
A 360-degree view of the healthcare consumer encompassing all
the sources of information.
Data-driven personalization and targeting for a better consumer
experience.
Security, compliance, and interoperability across systems to bridge
silos.
Predictive analytics for coaching and behavior change to
optimize healthcare.
Conversational AI for 24x7 support and enhanced operational efficiencies.
Userexperiencedesign,persona-basedneedsassessmentand design
studios for experimenting with new technologies to craft tailored
solutions.
Our Success Stories
Mindtree has worked on various healthcare digital transformations including developing and maintaining an
app that provides users with personalized health reminders and virtual visits for the largest not-for-profit
health consortium in the US. This organization serves 9.1 million members in theUSA.Thepatientmobileapp
enablesuserstogetpersonalizedhealthremindersfortheentire family,checkdoctor appointment details, viewlab
results, orjoin video consultations from the app. MindtreecontinuestomaintaintheAndroidandiOSversionswith
enhancedEHRintegrationand provides ongoing support, including network device support, and 24/7 monitoring of
the devices and services. As a result of this Digital Front Door, 50% of the physician, urgent care & ER
visits are handled over video chat, freeing up valuable time and resources.
9. Ensure that you have the right operating model, focus on
heuristics and hypotheses, iterate jointly for consensus,
and deliver monthly, quarterly, and daily insights to
monitor the quality and validity of the information. These
factors are essential for driving consensus between
payers and providers to deliver value-driven outcomes.
- Asif Mujahid,
VP Enterprise Data and Analytics, Blue Cross Blue Shield of Minnesota
The Future of Digital Healthcare
Digitization is ushering in a new normal in healthcare, one that aligns with consumer values and
expectations.CreatingandimplementingarobustDigitalFrontDoorstrategythroughasynergyof innovationand
processesenableshealthcareorganizationstoattract,engage,andretainconsumers with convenient, personalized
services. This is a crucial next step in the evolution of healthcare towards world-class patient experiences,
competitive advantages, operational efficiencies, revenue generation, and better health outcomes. At the end of the
day,the key to sustainable business is customer satisfaction. Harnessing digital innovations for a Digital Front
Door that delivers a seamless patient journeyisthewayforwardforthebravenewworldofsmarter,patient-centric
digitalhealthcare.
References
1. https://www.eliteps.com/elitepsblog/digital-front-door-strate- gy-digital-
engagement-that-drives-payment
2. https://www.digitalauthority.me/resources/state-of-digital-transformation-healthcare/
3. https://www.apty.io/blog/adoption-of-technology-in-healthcare
4. https://healthitanalytics.com/news/big-data-to-see-explo- sive-growth-
challenging-healthcare-organizations
5. https://www.rbccm.com/en/gib/healthcare/episode/the_healthcare_data_explosion
6. https://patientengagementhit.com/news/poor-digital-health-ex- perience-may-
push-patients-to-change-docs
“
10. Visit our industry page on Mindtree.com
Mindtree [NSE: MINDTREE] is a global technology consulting and services company, helping enterprises marry scale with agility to achieve
competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree applies its deep domain knowledge
to 260 enterprise client engagements to break down silos, make sense of digital complexity and bring new initiatives to market faster.
We enable IT to move at the speed of business, leveraging emerging technologies and the efficiencies of Continuous Delivery to spur
business innovation. Operating in 24 countries across the world, we’re consistently regarded as one of the best places to work, embodied
www.mindtree.com
every day by our winning culture made up of over 27,000 entrepreneurial, collaborative and dedicated “Mindtree Minds.”
About the Authors
Amar Prasad
General Manager and Healthcare Industry Solutions Leader
Amarbringsauniquemixtureofpayer,provider,andhealthtech experience
with priorstints at Kaiser Permanente, United Health andWipro.Amaris
passionateabouttheroleoftechnologyin healthcare and initiatives that
enhance patient care, provide operational benefits, integrate clinician and
non-clinical systems, and reduce cost of care. and reduce the cost of care.
Amar.Prasad@mindtree.com
Ganesh Nathella
BusinessUnitHead-HealthBusiness
GaneshheadsourHealthIndustryGroup,Hehasover24yearsof Industry
experience and counsels leading organizations in health industry on
strategy, growth, margin improvement, business building and large-scale
transformations through use of digital, data, cloud and enterprise
technology.
Ganesh.Nathella@mindtree.com
Bengaluru, Karnataka
Global Village, RVCE Post Mysore Road
Bengaluru 560059, Karnataka
India
91 (80) 6706-4000
Warren, NJ
25 Independence Blvd.
Warren, NJ 07059
United States
1 (908) 604-8080
Mindtree_Ltd
mindtreeltd
MindtreeLtd
www.mindtree.com