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3M Scotchgard™ Customer Program
Client: 3M Protective Chemical Products Division
Business Objectives:

• To increase retention of customers in key textile
   industries:
    Carpet Mills, Furniture Manufacturers, and Apparel
    Manufacturers.
• To increase share of customer in key segments.
• To hold off competitive gains in market share.
• To leverage the leading brand position of Scotchgard
Client: 3M Protective Chemical Products Division
Communication Strategy:

• Reinforce the strategic partnering relationship 3M
  enjoys with customers.
• Leverage 3M leadership in product innovation, quality
  management and environmental stewardship.
• Use corporate sponsorship of Olympics to emphasize
  teamwork and promotional opportunities for
  customers.
3M Scotchgard Customer Program
Program Execution:
• The Quality Standard, a quarterly newsletter was created to carry all messages to
  key customers.
• Each mailing included a hand-signed personal letter, executive-to-executive.
• Each mailing included a multi-purpose business reply card for adding
  names/updating information, requesting information, responding to
  promotional offers, or offering story ideas for the newsletter.
• It was launched in a dimensional mailing package that included official Olympic
  logo gym bag and a collector lapel pin.
• A customer/prospect database was developed and maintained to track leads,
  responses and fulfillment.

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3M Scotchgard Customer Direct Mail Program

  • 2. Client: 3M Protective Chemical Products Division Business Objectives: • To increase retention of customers in key textile industries: Carpet Mills, Furniture Manufacturers, and Apparel Manufacturers. • To increase share of customer in key segments. • To hold off competitive gains in market share. • To leverage the leading brand position of Scotchgard
  • 3. Client: 3M Protective Chemical Products Division Communication Strategy: • Reinforce the strategic partnering relationship 3M enjoys with customers. • Leverage 3M leadership in product innovation, quality management and environmental stewardship. • Use corporate sponsorship of Olympics to emphasize teamwork and promotional opportunities for customers.
  • 4. 3M Scotchgard Customer Program Program Execution: • The Quality Standard, a quarterly newsletter was created to carry all messages to key customers. • Each mailing included a hand-signed personal letter, executive-to-executive. • Each mailing included a multi-purpose business reply card for adding names/updating information, requesting information, responding to promotional offers, or offering story ideas for the newsletter. • It was launched in a dimensional mailing package that included official Olympic logo gym bag and a collector lapel pin. • A customer/prospect database was developed and maintained to track leads, responses and fulfillment.