This document discusses netiquette, which refers to rules of proper behavior on the internet. It provides general netiquette rules such as remembering everyone is human, using the same standards of behavior online as offline, respecting others' time and bandwidth, making a good impression online, sharing expertise, controlling flame wars, respecting privacy, and being forgiving of mistakes. The document states that following netiquette will make one's online experiences more pleasant. It includes an activity where the reader chats with a friend and screenshots the conversation to email.