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PAJAMA REFERENCE
Providing Virtual Reference To Students



Kathryn Klages, T&L Librarian, Seneca College
OALT/ABO 39th Annual Conference
May 3rd, 2012, 8:45 – 10:15am
• Time is on your side
  • Head space
  • See you soon
  • Getting to know you
  • Quality
  • Technically Speaking



23 Tips for Virtual Reference
•   Don't freak out
•   1 sec, they’re busy
•   Balance
•   Don’t outrun the visitor




TIME IS ON YOUR SIDE
•   It takes a village
•   Toughen up
•   Guilt–free reference
•   You can’t tell me what to do




          HEAD SPACE
•   Hello, My Name is...
•   Adjective their question
•   Emote something
•   Honest and kind
•   Y’all come back now y’hear?




        SEE YOU SOON
• Virtual ESP?
    • Where are you going?
    • Compute much?




     GETTING TO KNOW YOU,
GETTING TO KNOW ALL ABOUT YOU
•   Focus
•   I googled it
•   Doggie bag
•   Have your cake and eat it too
•   How’s it going?




            QUALITY
• Browser
• Tabs




 Technically Speaking

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23 Tips for Virtual Reference

  • 1. PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am
  • 2. • Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking 23 Tips for Virtual Reference
  • 3. Don't freak out • 1 sec, they’re busy • Balance • Don’t outrun the visitor TIME IS ON YOUR SIDE
  • 4. It takes a village • Toughen up • Guilt–free reference • You can’t tell me what to do HEAD SPACE
  • 5. Hello, My Name is... • Adjective their question • Emote something • Honest and kind • Y’all come back now y’hear? SEE YOU SOON
  • 6. • Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU, GETTING TO KNOW ALL ABOUT YOU
  • 7. Focus • I googled it • Doggie bag • Have your cake and eat it too • How’s it going? QUALITY
  • 8. • Browser • Tabs Technically Speaking