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©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 1
22	Insights	from	Transformational	Marketing:	
Moving	to	the	TopRight
@TopRightPartner
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 2
To	achieve	simplicity	in	your	story,	begin	by	
asking	“why.”	Keep	asking	why	until	you	
identify the	one	thing—the	essence—of	
why	you	matter.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 3
Compelling	stories	resonate	when	the	
audience	can	put	themselves	at	the	center	
of	the	story.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 4
The	customer	is	the hero,	and	the	story	is	
about	their	journey,	with	you	as	the	guide	to	
help	them	navigate	that	journey	successfully	
because	of	what	you	do	for	them.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 5
Your	Brand	Story	must	be	simple,	clear,	and	
aligned	with	your	customer’s	wants	and	
needs.	It	must also	be	bold.	It	must	
encourage	exploration.	It	must	lead	the	
customer	and	audience	to	a	place where	
they	want	to	learn	more.
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 6
The	most	successful	brand	stories	are	a	
combination	of	art	and	science—they	
balance rigorous	analysis	to	identify	
actionable	audience	insights	with	the	
creative	ideation	and	the artistic	expression	
of	a	storyteller.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 7
You	have	about	a	6-second	window	for	
making	a	connection.	Six	seconds	to	give	
your	customers,	your	audience,	a	reason	to	
care…a	reason	to	want	to	learn	more.
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 8
Marketing,	more	specifically	branding,	is	all	
about	storytelling	– the	story	of	your	brand,	
built	into	your	brand.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 9
If	it’s	not	generating	money	for	your	
company,	focusing	on	the “fun”	side	of	
branding	at	the	expense	of	hard	science	is	
like	tossing	fistfuls	of	cash	out	the window,	
music	blasting,	while	driving	down	the	
highway.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 10
Chief Marketing	Officers	(CMOs)	are	tasked	
with	figuring	out	how	to	create	not	just	
good	customer experiences—but	profitable	
customer	experiences.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 11
The	path	to	purchase,	post-sale	repeat	
purchase,	and	advocacy	is	no	longer	a	direct	
route	down the	traditional	sales	funnel.	It’s	
more	like	a	spiral.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 12
Marketing	is	an investment,	pure	and	
simple,	not	an	optional	expense	or	a	luxury.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 13
Story	without	Strategy	is	Art;	Story	with	
Strategy	is	Marketing
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 14
Unlike	the	popularized	“Buyer’s	Journey,”	
the	Customer	BuyWay doesn’t	end	at	the	
purchase	stage,	but	rather	encompasses	the	
entire	customer	lifecycle	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 15
Just	as you	should	think	twice	before	you	
pour	your	401(k)	funds	into	high-risk	tech	
stocks	or	your neighbor’s	latest	startup	idea,	
so,	too,	should	you	think	carefully	before	
you	gamble	your	marketing	budget	on	a	
risky	bet	when	you	likely	have	more	solid	
marketing	options	out	there.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 16
Customer	insights	that	drive	decision-
making	must	be	both	relevant	and	
timely. Compiling	such	information	is	an	
enormous	burden	for	nearly	every	company	
on	the	planet,	but	it’s	a	necessary	one.
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 17
The	marketing	investment	approach,	
combined with	creative	drive,	gives	
marketers	an	even	greater	ability	to	build	
brand	and	drive	value	for their	company.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 18
In	and	of	itself,	MarTech will	not	give	you	a	
new	brand	story,	develop	a	winning	strategy,	
or	get more	customers	to	buy	your	products	
and	services.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 19
MarTech can	serve	as	a	scientific	decision	
support	system	for	making the	right	
investments,	in	the	right	amounts,	at	the	
right	times,	to	optimize	overall	returns	
on marketing	investment	for	the	company.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 20
Apply	science	and	art	to	your	marketing	
efforts,	and	you	can	create productive	
conversations	to	engage	your	customer.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 21
You	have	to	develop	a	deep	
understanding—backed	by	
some	real	scientific	rigor	and	creative	
magic—of	your	market	and	your	customers.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 22
The	best	strategies	are	only	as	effective	as	
their	tactical	execution.	
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight
©	Copyright	2016	TopRight®	LLC		All	Rights	Reserved www.toprightpartners.com 23
To	truly	transform,	marketing	must	get	all	
3S’s	right:	the	right	Story,	the	right	Strategy,	
the right	Systems,	all	measured	through	the	
lens	of	Simplicity,	Clarity	and	Alignment.
Download	Transformational	Marketing:	Moving	to	the	TopRight	at	
move.toprightpartners.com/movetopright1
@TopRightPartner22	Insights	from	Transformation	Marketing:	Moving	to	the	TopRight

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