This is the slideshow that was presented at the 2019 Annual TRB Meeting during the Universal Design at Airports workshop by Jonathan Schneider, Ryan Dittoe, and Chris Groh.

1. Universal Design at Airports
Today’s Problems and Viable Solutions for
Passengers with Disabilities
Presented by:
Young Members Council - Aviation
Committee on Accessible Transportation and Mobility

2. Workshop Moderators
Jonathan Schneider,
EIT ENV SP
Transportation Analyst
VHB
Chris Groh
Airport Planner
Kutchins & Groh
Ryan Dittoe, C.M.
Airport Planner
Sacramento County
Airport System

3. Workshop Agenda
✈ State of the Industry
✈ Expert Panel Discussion
✈ Universal Design Planning
✈ Guided Roundtable Feedback
Slides: www.runway.vc/trb

4. Respectful Language
✈ Focus on People’s Abilities
● Use Phrases Such as “A Person With a
Disability”
✈ Don’t Label People or Groups as a Disability
✈ Use “Accessible” to Describe Accommodations
● Replace “Handicapped Parking” with
“Accessible Parking”

5. Respectful Language
When in Doubt, Just Ask

6. Universal Design at Airports
State of the Industry
Today’s Problems and Viable Solutions for
Passengers with Disabilities

7. ✈ Curbs
✈ Interior Design, Pile
Depth
✈ Long Queues
Typical Barriers: Physical

8. Typical Barriers: Media
✈ Auditory
✈ Visual
✈ Haptic

9. Typical Barriers: Wayfinding
✈ Accessible Egress
✈ Evacuation Chairs
✈ Ramp Landings

10. Typical Barriers: Airline Ops
✈ Gate Changes
✈ Long Walks
✈ Sensory Overload

11. ✈ Audits of Building Infrastructure
✈ Parking Lot Accessibility and Paratransit
✈ Emergency Preparedness Plans
✈ Separate Responsibilities from Those of Airlines
State of the Industry:
Current Airport Practices

12. State of the Industry:
Current Airline Practices
✈ Wheelchair Assistance
✈ Assistance with Boarding, Deplaning, and
Connecting to Flights
✈ Seating Accommodations
✈ Loading and Stowing of Assistive Devices

13. State of the Industry:
Existing Regulations
✈ Airport Disability Compliance Program (ADCP)
✈ Americans with Disabilities Act (ADA)
✈ Rehabilitation Act, Section 504
✈ Architectural Barriers Act
✈ Air Carrier Access Act

14. State of the Industry:
Regulatory Guidance
✈ AC 150/5220-21C, Aircraft Boarding Equipment
✈ AC 150/5360-12F, Airport Signing and Graphics
✈ AC 150/5360-14A, Access to Airports by
Individuals with Disabilities
✈ FAA Office of Civil Rights Programs
✈ ADA.gov

15. State of the Industry:
Existing Regulations
✈ Recent Updates
○ Kiosk Rule
○ New Airport Facility
Requirements
○ Service Animal Relief Areas
○ Mother’s Room Rules

16. State of the Industry:
Technological Aids
✈ Blind and Low vision
Assistance
✈ Deaf and Hard of Hearing
Assistance
✈ Speech to Text Capabilities

17. Universal Design at Airports
Guided Panel Discussion
Today’s Problems and Viable Solutions for
Passengers with Disabilities

18. Wesley Major
Purdue University
Peter Slatin
Slatin Group
Panelists
Gala Korniyenko
The Ohio State University

19. Mike LaMontagne
C&S Companies
Panelists
Joe Mancini
The Arc of Philadelphia

20. Seena Foster
Transportation Security Administration
Traveler Engagement Division
Jonathan Klein
Federal Aviation Administration
Airport Disability Compliance Program
Panelists

21. Text: 872-221-2383
Send Your Questions
www.sli.do
Event Code: UniversalAirport

22. Universal Design at Airports
Roundtable Activity
Today’s Problems and Viable Solutions for
Passengers with Disabilities

23. Scenario 1
Airport Arrival to Ticketing/Check-in
✈ On- and Off-Airport Parking
✈ Public Transit
✈ Taxi
✈ Private Vehicle
✈ Skycap Baggage Drop

24. Scenario 2
Ticketing/Check-in to Security/Customs
✈ Scanning Devices
✈ Alternative Body Scanning
✈ Employee-Passenger Interactions
✈ Passenger Accompanied by a Non-Flyer

25. Scenario 3
Security to Concessions/Facilities
✈ Restaurants
✈ Restrooms
✈ Shopping

26. Scenario 4
Concessions/Facilities to Gate
✈ Delays
✈ Flight Reassignment
✈ Gate Changes

27. Scenario 5
Boarding Process
✈ Verbal Announcements
✈ Self-boarding/Biometric
✈ Luggage Handling

28. Scenario 6
Deplaning Process
✈ Connecting Flights
✈ Exiting to Non Secure Side
○ Revolving Doors
○ Escalators

29. Scenario 7
Baggage Claim
✈ Claim Number/Wayfinding
✈ Luggage Handling
✈ Height of Claim

30. Scenario 8
Ground Transportation
✈ Pickup Areas/Wayfinding
✈ Finding Your Ride/Vehicle
✈ Shuttle Accessibility
✈ Curbs/Ramps

31. Keep in Mind:
✈ Emergency Situations
✈ Not Everyone is Technological
✈ Solutions May Work for Some But Not Others
✈ Soft Skills and Employee Interaction
✈ Airport and Airline Employee’s Perspective

32. Universal Design at Airports
Discussion and Feedback
Today’s Problems and Viable Solutions for
Passengers with Disabilities

33. Panelists
Ling Suen
TRB Committee on Accessible
Transportation and Mobility
Laurel Van Horn
Open Doors Organization

34. Panelists
Mike LaMontagne
C&S Companies
Gala Korniyenko
The Ohio State University

35. Universal Design at Airports
Discussion and Feedback
Today’s Problems and Viable Solutions for
Passengers with Disabilities

36. Slides & Resources:
Thank You!
www.runway.vc/trb