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From insights to action, the path to extraordinary value starts here.
Elevate every
decision with
intelligent
finance
operations
Copyright © 2021 Accenture. All rights reserved. 2
Yet operations maturity is key for
CFOs to change how work gets done
and make finance more predictive and
proactive.
Improving operations is
complex
Intelligent Operations | Finance View
of Chief Finance Officers (CFOs)
say they’re best positioned to drive
organizational resilience, but just
73%
say this has been their most
impactful initiative delivered to
the business in the last two years.
7%
Intelligent Operations | Finance View
Our research and experience reveals there are four levels of
maturity:
Reaching “future-
ready” can translate
into tech-savvy
ways to discover
new streams of
revenue growth.
Operations is on the move
Copyright © 2021 Accenture. All rights reserved. 3
Each level is grounded in and enabled by progressively more
sophisticated technology, talent, processes and data insights.
Predictive
Stable
Future-ready
Efficient
Intelligent Operations | Finance View
1.7x
higher efficiency
levels for future-ready
organizations.1
Advantages of being
future-ready
1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average
Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020
2.8x
boost in corporate
profitability for
future-ready
organizations.1
More profitable
More efficient
Intelligent Operations | Finance View
Intelligent Operations | Finance View
But CFO’s believe
organizations have
work to do to reach
future-readiness
5%
of finance leaders say
they have reached the
threshold of future-
ready operations and
35%
expect to be
there in the next
three years.
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 5
Intelligent Operations | Finance View
There are three ways for CFOs to accelerate
operations maturity:
03
02
01
Know how
to leapfrog
maturity levels
Know the
key steps
Know the
ultimate goal
Copyright © 2021 Accenture. All rights reserved. 7
Intelligent Operations | Finance View
Know the
ultimate
goal
01
Intelligent Operations | Finance View
Become a strategic
partner to the business
Intelligent Operations | Finance View
The first step is to think about the finance operating
model as two connected parts: core operations and
strategic operations.
Optimizing core functions, by applying digital
technologies, like automation and artificial intelligence
(AI), frees finance up to double down on strategic
operations—providing the data and insights to:
• enable dynamic scenario planning
• increase forecast accuracy
• make more informed business decisions
Intelligent Operations | Finance View
01 Know the ultimate goal
Realign ways of working
Copyright © 2021 Accenture. All rights reserved. 9
Intelligent Operations | Finance View
Digitizing the core, allows talent to focus on strategic
operations. This requires different skills—everything
from working alongside machines to analyzing data
and communicating with business stakeholders.
51%
of finance leaders say that
reskilling existing talent and
attracting specialized talent is a
challenge to realigning their
finance operations.
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 10
01 Know the ultimate goal
Intelligent Operations | Finance View
A medical device manufacturer transformed its fragmented
finance operations into an intelligent operating model by
integrating platforms with digital technologies such as AI and
robotic process automation (RPA).
This freed up the amount of time finance professionals
spent on transactional tasks from 89% 17%, while
increasing the time spent on strategic initiatives from
11% to 37%.
The company has achieved greater efficiencies, control and
visibility across its global operations. Balance sheet integrity
also improved, which helped the company:
• reduce intercompany balances by US $224M
• increase working capital by US $77M
• save US $12.3M
Copyright © 2021 Accenture. All rights reserved. 11
Intelligent Operations | Finance View
Know the
key steps
02
Copyright © 2021 Accenture. All rights reserved. 12
A world of possibilities exist for CFOs to make data the
heart of the organization by:
• breaking down silos
• elevating data quality
• modernizing data platforms
• managing and governing data holistically
Create connected
finance experiences
with data
Intelligent Operations | Finance View
02 Know the key steps
of finance leaders reported
that data is in wide use or at
scale in their organization
today.
66%
Intelligent Operations | Finance View
Take digitization to the next level
Copyright © 2021 Accenture. All rights reserved. 13
Expand Invest
02 Know the key steps
Intelligent Operations | Finance View
the use of automation to free up the
workforce for value-added activities
such as advanced financial modeling
that forecasts future risk.
in AI and use it for forward-looking, predictive
insights such as assessing leading indicators of
demand. Cognitive capabilities can help business
leaders make more informed and timely decisions
by providing them with better insights through
hyper-personalized reports.
Copyright © 2021 Accenture. All rights reserved. 14
Cloud infrastructure provides flexible and secure computing
power to efficiently and cost-effectively scale investments in
data and digital technologies.
There are also tremendous opportunities for CFOs to lean
into cloud investments such as a shared data platform for
business units to come together—pivoting skills and
activities to function as a connected, intelligent enterprise.
Put cloud technology
at the heart of finance
Intelligent Operations | Finance View
of finance leaders say
that their organization has
applied cloud at scale.
78%
02 Know the key steps
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 15
02 Know the key steps
Intelligent Operations | Finance View
NH Hotel Group (NH) improved productivity and visibility into its
financial performance by moving to an intelligent finance operating
model that integrates innovative technologies, such as RPA and AI,
with automation and talent.
For example, a new cash application advisor trained a machine to
think like an agent to match payments to the correct invoices—
increasing the number of monthly payments it can match to
invoices from 4,000 to 16,000 (representing more than US
$50M) and dropping the average handling time of transactions
across multiple languages by 60%.
Automation, AI and a lean organization structure
have already improved productivity by 45%.
This new approach to finance has become the foundation for
continued growth.
Copyright © 2021 Accenture. All rights reserved. 16
Intelligent Operations | Finance View 16
Know how
to leapfrog
maturity
levels
03
Copyright © 2021 Accenture. All rights reserved. 17
Think about relationship building in two ways:
• across the enterprise to gain a holistic view of data,
processes, talent and technology
• with partners that provide advanced technology
capabilities in areas such as automation, analytics,
AI, cloud and blockchain
Smash the internal silos
and continue building strong
ecosystem relationships
Intelligent Operations | Finance View
of finance leaders say that ecosystem
relationships improved over the last
three years and
55%
believe the pandemic pushed
the organization to focus more
on these relationships.
42%
03 Know how to leapfrog maturity levels
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 18
03 Know how to leapfrog maturity levels
Intelligent Operations | Finance View
Gavi, the Vaccine Alliance, is collaborating with an ecosystem
partner to support finance operations for its COVAX Facility, a
multilateral initiative co-led by Gavi, the Coalition for Epidemic
Preparedness Innovations (CEPI), and the World Health
Organization (WHO), with the aim of accelerating equitable
access to COVID-19 vaccines around the world.
To enhance the agility and rigor of Gavi’s operations, a partner
is helping define the right operating model and standardizing
processes for working across alliance partners, manufacturers,
governments and other organizations.
As the initiative progresses, Gavi will be able to adjust
and scale capacity as demand changes. It will also allow
COVAX participants and partners to plan and manage
operations with greater efficiency and accountability.
Copyright © 2021 Accenture. All rights reserved. 19
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 19
CFOs have always understood
the importance of operational
resilience. The expansion of their
role creates opportunity for them
to take the lead in advancing
finance operations towards future-
readiness.
Progress here, can start a ripple
effect of change that spreads
across the entire enterprise.
The choice
to change
Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 20
Learn more at: Accenture.com/FutureReadyFinance
Become Take
Use Put Smash
a strategic
partner
to the
business
the digitization
of finance
to the next
level
data to
create
connected
finance
experiences
cloud
infrastructure
at the heart
of finance
the internal
silos and
continue
building
ecosystem
relationships
Now is the time to make your move to intelligent operations. Here’s how:
Intelligent Operations | Finance View
Intelligent Operations | Finance View
Appendix
Four levels of operations maturity:
Predictive
Concentrate mostly
on core process
improvements and on
improving quality and
compliance controls.
Stable
Future-ready
Efficient
More productive, they
incorporate tested
methods, such as Lean
Six Sigma and process
standardization and
deploy automation
technologies.
Focus on how automation
can support and augment
human ingenuity. They
deploy technologies and
leading practices with
that goal in mind.
See increased efficiency
and profitability, improved
stakeholder experiences and
better business outcomes.
They are more agile and
resilient than others.
DISCLAIMER: This document is intended for general informational purposes only and does not take into account the
reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the
fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information
in this presentation and for any acts or omissions made based on such information. Accenture does not provide
legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel
or other licensed professionals.
About Accenture
Accenture is a global professional
services company with leading
capabilities in digital, cloud and security.
Combining unmatched experience and
specialized skills across more than 40
industries, we offer Strategy and
Consulting, Interactive, Technology
and Operations services—all powered by
the world’s largest network of Advanced
Technology and Intelligent Operations
centers. Our 537,000 people deliver on
the promise of technology and human
ingenuity every day, serving clients in
more than 120 countries. We embrace
the power of change to create value and
shared success for our clients, people,
shareholders, partners and communities.
Visit us at www.accenture.com
About Accenture Research
Accenture Research shapes trends and
creates data-driven insights about the
most pressing issues global organizations
face. Combining the power of innovative
research techniques with a deep
understanding of our clients’ industries,
our team of 300 researchers and analysts
spans 20 countries and publishes
hundreds of reports, articles and points of
view every year. Our thought-provoking
research—supported by proprietary data
and partnerships with leading
organizations such as MIT and Harvard—
guides our innovations and allows us to
transform theories and fresh ideas into
real-world solutions for our clients. Visit
us at www.accenture.com/research
About Oxford Economics
Oxford Economics is a leader in global
forecasting and quantitative analysis.
Our worldwide client base comprises
more than 1,500 international
corporations, financial institutions,
government organizations, and
universities. Headquartered in Oxford,
with offices around the world, we employ
400 staff, including 250 economists and
analysts.
Our best-in-class global economic and
industry models and analytical tools give
us an unmatched ability to forecast
external market trends and assess their
economic, social and business impact.
Copyright © 2021 Accenture.
All rights reserved.
Accenture and its logo are
registered trademarks of Accenture.

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Fast-Track to Future-Ready Finance Operations

  • 1. From insights to action, the path to extraordinary value starts here. Elevate every decision with intelligent finance operations
  • 2. Copyright © 2021 Accenture. All rights reserved. 2 Yet operations maturity is key for CFOs to change how work gets done and make finance more predictive and proactive. Improving operations is complex Intelligent Operations | Finance View of Chief Finance Officers (CFOs) say they’re best positioned to drive organizational resilience, but just 73% say this has been their most impactful initiative delivered to the business in the last two years. 7%
  • 3. Intelligent Operations | Finance View Our research and experience reveals there are four levels of maturity: Reaching “future- ready” can translate into tech-savvy ways to discover new streams of revenue growth. Operations is on the move Copyright © 2021 Accenture. All rights reserved. 3 Each level is grounded in and enabled by progressively more sophisticated technology, talent, processes and data insights. Predictive Stable Future-ready Efficient
  • 4. Intelligent Operations | Finance View 1.7x higher efficiency levels for future-ready organizations.1 Advantages of being future-ready 1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020 2.8x boost in corporate profitability for future-ready organizations.1 More profitable More efficient Intelligent Operations | Finance View
  • 5. Intelligent Operations | Finance View But CFO’s believe organizations have work to do to reach future-readiness 5% of finance leaders say they have reached the threshold of future- ready operations and 35% expect to be there in the next three years. Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 5
  • 6. Intelligent Operations | Finance View There are three ways for CFOs to accelerate operations maturity: 03 02 01 Know how to leapfrog maturity levels Know the key steps Know the ultimate goal
  • 7. Copyright © 2021 Accenture. All rights reserved. 7 Intelligent Operations | Finance View Know the ultimate goal 01
  • 8. Intelligent Operations | Finance View Become a strategic partner to the business Intelligent Operations | Finance View The first step is to think about the finance operating model as two connected parts: core operations and strategic operations. Optimizing core functions, by applying digital technologies, like automation and artificial intelligence (AI), frees finance up to double down on strategic operations—providing the data and insights to: • enable dynamic scenario planning • increase forecast accuracy • make more informed business decisions
  • 9. Intelligent Operations | Finance View 01 Know the ultimate goal Realign ways of working Copyright © 2021 Accenture. All rights reserved. 9 Intelligent Operations | Finance View Digitizing the core, allows talent to focus on strategic operations. This requires different skills—everything from working alongside machines to analyzing data and communicating with business stakeholders. 51% of finance leaders say that reskilling existing talent and attracting specialized talent is a challenge to realigning their finance operations.
  • 10. Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 10 01 Know the ultimate goal Intelligent Operations | Finance View A medical device manufacturer transformed its fragmented finance operations into an intelligent operating model by integrating platforms with digital technologies such as AI and robotic process automation (RPA). This freed up the amount of time finance professionals spent on transactional tasks from 89% 17%, while increasing the time spent on strategic initiatives from 11% to 37%. The company has achieved greater efficiencies, control and visibility across its global operations. Balance sheet integrity also improved, which helped the company: • reduce intercompany balances by US $224M • increase working capital by US $77M • save US $12.3M
  • 11. Copyright © 2021 Accenture. All rights reserved. 11 Intelligent Operations | Finance View Know the key steps 02
  • 12. Copyright © 2021 Accenture. All rights reserved. 12 A world of possibilities exist for CFOs to make data the heart of the organization by: • breaking down silos • elevating data quality • modernizing data platforms • managing and governing data holistically Create connected finance experiences with data Intelligent Operations | Finance View 02 Know the key steps of finance leaders reported that data is in wide use or at scale in their organization today. 66%
  • 13. Intelligent Operations | Finance View Take digitization to the next level Copyright © 2021 Accenture. All rights reserved. 13 Expand Invest 02 Know the key steps Intelligent Operations | Finance View the use of automation to free up the workforce for value-added activities such as advanced financial modeling that forecasts future risk. in AI and use it for forward-looking, predictive insights such as assessing leading indicators of demand. Cognitive capabilities can help business leaders make more informed and timely decisions by providing them with better insights through hyper-personalized reports.
  • 14. Copyright © 2021 Accenture. All rights reserved. 14 Cloud infrastructure provides flexible and secure computing power to efficiently and cost-effectively scale investments in data and digital technologies. There are also tremendous opportunities for CFOs to lean into cloud investments such as a shared data platform for business units to come together—pivoting skills and activities to function as a connected, intelligent enterprise. Put cloud technology at the heart of finance Intelligent Operations | Finance View of finance leaders say that their organization has applied cloud at scale. 78% 02 Know the key steps
  • 15. Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 15 02 Know the key steps Intelligent Operations | Finance View NH Hotel Group (NH) improved productivity and visibility into its financial performance by moving to an intelligent finance operating model that integrates innovative technologies, such as RPA and AI, with automation and talent. For example, a new cash application advisor trained a machine to think like an agent to match payments to the correct invoices— increasing the number of monthly payments it can match to invoices from 4,000 to 16,000 (representing more than US $50M) and dropping the average handling time of transactions across multiple languages by 60%. Automation, AI and a lean organization structure have already improved productivity by 45%. This new approach to finance has become the foundation for continued growth.
  • 16. Copyright © 2021 Accenture. All rights reserved. 16 Intelligent Operations | Finance View 16 Know how to leapfrog maturity levels 03
  • 17. Copyright © 2021 Accenture. All rights reserved. 17 Think about relationship building in two ways: • across the enterprise to gain a holistic view of data, processes, talent and technology • with partners that provide advanced technology capabilities in areas such as automation, analytics, AI, cloud and blockchain Smash the internal silos and continue building strong ecosystem relationships Intelligent Operations | Finance View of finance leaders say that ecosystem relationships improved over the last three years and 55% believe the pandemic pushed the organization to focus more on these relationships. 42% 03 Know how to leapfrog maturity levels
  • 18. Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 18 03 Know how to leapfrog maturity levels Intelligent Operations | Finance View Gavi, the Vaccine Alliance, is collaborating with an ecosystem partner to support finance operations for its COVAX Facility, a multilateral initiative co-led by Gavi, the Coalition for Epidemic Preparedness Innovations (CEPI), and the World Health Organization (WHO), with the aim of accelerating equitable access to COVID-19 vaccines around the world. To enhance the agility and rigor of Gavi’s operations, a partner is helping define the right operating model and standardizing processes for working across alliance partners, manufacturers, governments and other organizations. As the initiative progresses, Gavi will be able to adjust and scale capacity as demand changes. It will also allow COVAX participants and partners to plan and manage operations with greater efficiency and accountability.
  • 19. Copyright © 2021 Accenture. All rights reserved. 19 Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 19 CFOs have always understood the importance of operational resilience. The expansion of their role creates opportunity for them to take the lead in advancing finance operations towards future- readiness. Progress here, can start a ripple effect of change that spreads across the entire enterprise. The choice to change
  • 20. Intelligent Operations | Finance View Copyright © 2021 Accenture. All rights reserved. 20 Learn more at: Accenture.com/FutureReadyFinance Become Take Use Put Smash a strategic partner to the business the digitization of finance to the next level data to create connected finance experiences cloud infrastructure at the heart of finance the internal silos and continue building ecosystem relationships Now is the time to make your move to intelligent operations. Here’s how: Intelligent Operations | Finance View
  • 21. Intelligent Operations | Finance View Appendix Four levels of operations maturity: Predictive Concentrate mostly on core process improvements and on improving quality and compliance controls. Stable Future-ready Efficient More productive, they incorporate tested methods, such as Lean Six Sigma and process standardization and deploy automation technologies. Focus on how automation can support and augment human ingenuity. They deploy technologies and leading practices with that goal in mind. See increased efficiency and profitability, improved stakeholder experiences and better business outcomes. They are more agile and resilient than others.
  • 22. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Accenture Research Accenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face. Combining the power of innovative research techniques with a deep understanding of our clients’ industries, our team of 300 researchers and analysts spans 20 countries and publishes hundreds of reports, articles and points of view every year. Our thought-provoking research—supported by proprietary data and partnerships with leading organizations such as MIT and Harvard— guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients. Visit us at www.accenture.com/research About Oxford Economics Oxford Economics is a leader in global forecasting and quantitative analysis. Our worldwide client base comprises more than 1,500 international corporations, financial institutions, government organizations, and universities. Headquartered in Oxford, with offices around the world, we employ 400 staff, including 250 economists and analysts. Our best-in-class global economic and industry models and analytical tools give us an unmatched ability to forecast external market trends and assess their economic, social and business impact. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.