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M A N A G E D H E A LT H C A R E
2 0 1 8
D O W E H AV E C L E A R D I R E C T I V E S
Current pulse of the healthcare business
❖ Federal repeal and replace will not make 1/1/18
‣ States are budgeting for Medicaid changes, some are complete overhauls
‣ CMS focuses on a value based business model
‣ Payers are seeing a shift by Employers to ASOs in an attempt to reduce overhead
‣ Internal IT budgets and staffing are growing accordingly
❖ What is the industry expectation from technology
‣ Patient inputs via phone, desktop, tablet, mobile text and website interfaces
‣ Targeted chronic conditions - reporting consistently across demographics
➡ Separating adult and pediatric measures
➡ Status of symptoms, quality of life, physical function and general health
perspective
‣ Educate healthcare client partners on “infrastructure and operational maturity” needs
C M S
❖ Value based reimbursement model
‣ Providers stressing over compliance, quality and accuracy
• What data…. What benchmarks…. How to report it….
‣ Engaging consumers to qualify outcome measures
❖ Challenges of integration and interoperability
‣ Data sharing is a must for end to end accountability and validation
‣ Cyber security challenges
‣ Item data banking must be a single repository
State Medicaid programs prepare
• Challenge: Change management response time
• Capitation will require a seamless integration process
• Benefit configuration changes should be expedient and
controlled
• Goals: Cost savings using technology
• Patient-Doctor telecommunications will reduce ER visits
• Wellness program monitoring requires flexible inputs
Consumer inputs
• Clinical review systems - keep it simple
• Integrate suggestions for the variations
• its day 3, you should notice …
• quantify variations
• baseline with metrics from National Institute of Health (NIH)
Not at all Mild Moderate Severe Can’t take it anymore
0 1 2 3 4 5 6 7 8 9 10
What are the effects of the disease and the treatments
❖ Disease targeted measures using input scale 0-10
• Specific feeling, function and perception that you want to measure
➡ Anxiety and depression
➡ Physical function
➡ Quality of Life
➡ Symptoms
• Demographic Separations in Data Bank
➡ Adult vs Pediatric - specific measures, capturing age accurately
➡ Baselines separated as well
Consumer self reported inputs
❖ Cognitive interview assessments
• Understanding - must have a 9th grade reading level (minimum)
• Assumptions - must remove ALL assumptions in question relativity
➡ Flexible, sensitive and broadly applicable
➡ Consider physical, mental and social feedback for each measure
• Response - predetermined response mapping with all options
• Recall Period - target measures to reduce fluctuation considerations
➡ Acute conditions will not provide continuous measure
➡ 7 days may not be enough time for sexual activity measurements
Sustainable Development Goals
❖ SDG3 = good health and wellbeing, turning every patient
experience into a champion experience
❖ Global Healthcare Accreditation - GHA standards
❖ Charting Centers of Excellence - CCOE benchmarks
❖ World Health Organization - global health stats
❖ Best practice case studies
❖ To Be Process - breakdown workflows and management to
create a whole new eco system
Thank you for your time and feedback
www.himconsults.us

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2018 hc pulse

  • 1. M A N A G E D H E A LT H C A R E 2 0 1 8 D O W E H AV E C L E A R D I R E C T I V E S
  • 2. Current pulse of the healthcare business ❖ Federal repeal and replace will not make 1/1/18 ‣ States are budgeting for Medicaid changes, some are complete overhauls ‣ CMS focuses on a value based business model ‣ Payers are seeing a shift by Employers to ASOs in an attempt to reduce overhead ‣ Internal IT budgets and staffing are growing accordingly ❖ What is the industry expectation from technology ‣ Patient inputs via phone, desktop, tablet, mobile text and website interfaces ‣ Targeted chronic conditions - reporting consistently across demographics ➡ Separating adult and pediatric measures ➡ Status of symptoms, quality of life, physical function and general health perspective ‣ Educate healthcare client partners on “infrastructure and operational maturity” needs
  • 3. C M S ❖ Value based reimbursement model ‣ Providers stressing over compliance, quality and accuracy • What data…. What benchmarks…. How to report it…. ‣ Engaging consumers to qualify outcome measures ❖ Challenges of integration and interoperability ‣ Data sharing is a must for end to end accountability and validation ‣ Cyber security challenges ‣ Item data banking must be a single repository
  • 4. State Medicaid programs prepare • Challenge: Change management response time • Capitation will require a seamless integration process • Benefit configuration changes should be expedient and controlled • Goals: Cost savings using technology • Patient-Doctor telecommunications will reduce ER visits • Wellness program monitoring requires flexible inputs
  • 5. Consumer inputs • Clinical review systems - keep it simple • Integrate suggestions for the variations • its day 3, you should notice … • quantify variations • baseline with metrics from National Institute of Health (NIH) Not at all Mild Moderate Severe Can’t take it anymore 0 1 2 3 4 5 6 7 8 9 10
  • 6. What are the effects of the disease and the treatments ❖ Disease targeted measures using input scale 0-10 • Specific feeling, function and perception that you want to measure ➡ Anxiety and depression ➡ Physical function ➡ Quality of Life ➡ Symptoms • Demographic Separations in Data Bank ➡ Adult vs Pediatric - specific measures, capturing age accurately ➡ Baselines separated as well
  • 7. Consumer self reported inputs ❖ Cognitive interview assessments • Understanding - must have a 9th grade reading level (minimum) • Assumptions - must remove ALL assumptions in question relativity ➡ Flexible, sensitive and broadly applicable ➡ Consider physical, mental and social feedback for each measure • Response - predetermined response mapping with all options • Recall Period - target measures to reduce fluctuation considerations ➡ Acute conditions will not provide continuous measure ➡ 7 days may not be enough time for sexual activity measurements
  • 8. Sustainable Development Goals ❖ SDG3 = good health and wellbeing, turning every patient experience into a champion experience ❖ Global Healthcare Accreditation - GHA standards ❖ Charting Centers of Excellence - CCOE benchmarks ❖ World Health Organization - global health stats ❖ Best practice case studies ❖ To Be Process - breakdown workflows and management to create a whole new eco system
  • 9. Thank you for your time and feedback www.himconsults.us