This document provides background information on Miguel Louro and discusses trends in technology adoption. It notes that Louro has 17 years of experience in IT including 5 years as a software consultant and 3 years as a delivery manager. It then discusses how technology has advanced rapidly in recent years with the rise of social media, mobility, cloud computing, and the internet of things. The document outlines challenges for businesses in keeping up with customers' expectations around privacy, personalization, and seamless experiences across channels and platforms. It calls for strategies to accelerate technology adoption and knowledge management with agility, speed, confidence, and simplicity.