This document discusses signing patients up for online access to their medical records through Haughton Thornley Medical Centres' patient portal. It provides background on initiatives by the practice and patient participation group to teach English and help local Bengali women access their records. The document outlines the practice's explicit consent questionnaire for patients to agree to terms before accessing their record online. It provides data on uptake rates for different patient groups and online ordering of medications.

1. Signing patients up for Records Access
And Understanding
Dr Amir Hannan
Full-time General Practitioner,
Haughton Thornley Medical Centres,
Hyde,www.htmc.co.uk
Shafia Begum
Haughton Thornley Patient Participation Group

2. Haughton Thornley Patient Participation Group
and Hyde Community Action supporting local
Bengali women teaching English as a Second
Language & Records Access and Understanding

6. http://www.bbc.co.uk/news/health-38887694

7. Partnership of Trust
http://tinyurl.com/hkutkw3

8. www.htmc.co.uk
Practice-based web portal

9. http://www.htmc.co.uk/GetAccessNow

10. Please complete our
Explicit Consent questionnaire

11. I am doing this questionnaire for myself
 Yes
 No
If you answered no to question 1, please state your relationship
Please complete our
Explicit Consent questionnaire

12. Can you read and understand English?
 Yes
 No
Please complete our
Explicit Consent questionnaire

13. Are you happy to use passwords to access your record?
 Yes
 No
Please complete our
Explicit Consent questionnaire

14. After you have been to the doctor or to the hospital, you can
check if the encounter has been recorded and what was
discussed. Do you agree this is a good reason to have access to
your records?
 Yes
 No
Please complete our
Explicit Consent questionnaire

15. Would you like to feedback what you think of the Records
Access system?
 Yes
 No
Please complete our
Explicit Consent questionnaire

16. There may be an instance when accessing your medical records online,
you may read some information that could be shocking or upsetting.
What do you do if this happens and you cannot speak to your doctor
/nurse immediately?
 Not view the test results but wait until you see the doctor / nurse
 Panic and get worked up
 Look at reputable websites like NHS Choices or check the self care
section at www.htmc.co.uk
 Wait and contact the practice the next working day
 Contact 111 to get further information
 Contact the Out of Hours service
 Go to A&E for further help
Please complete our
Explicit Consent questionnaire

17. You see a new letter has arrived in your electronic health record. You
open up the letter to find it is about another patient in the practice.
What do you do?
 Read it and tell that person what you have read
 Inform the practice
 Don’t tell anybody about it
Please complete our
Explicit Consent questionnaire

18. Would it upset you if you read something somebody else has said
about you with regards to your health?
 No
 Yes – I don’t want this information kept in my record
 Yes – You should not believe what others say
 Yes – this could destroy our relationship
 Don’t know
Please complete our
Explicit Consent questionnaire

19. Do you feel you understand what Records Access means?
 Yes
 No
Please complete our
Explicit Consent questionnaire

20. http://www.htmc.co.uk/pages/pv.asp?p=htmc61

55. You can view
your GP
electronic
health record on
your
smartphone and
share with
whom you like
Try the Test Patient Record now See http://tinyurl.com/q7x8uag
Patient Access

57. http://tinyurl.com/7renb99

58. Type of patient How many have signed up %
Asthma 1222/1820 67%
COPD 220/395 55%
Diabetes 524/865 60%
Cancer 201/340 59%
Depression / Anxiety 1613/1617 99%
Carers 154/215 71%
Heart disease 274/472 58%
Pregnant 74/77 96%
Learning disability 26/62 41%
Bengali patients 947/1510 62%
Medications ordered online 1829/12113 15%
Total patients 7170/12113 59%
http://tinyurl.com/7renb99

59. www.htmc.co.uk
Practice-based web portal