Keren Moaney is a customer service professional with over 15 years of experience in client services, education, research support, and fraud prevention. She has a Master's degree in Sociology and a Bachelor's degree in Psychology and Biology. Her background includes roles as a customer support specialist, fraud intake coordinator, graduate assistant, and customer service representative. She has strong communication, research, and data analysis skills. Currently, she is involved with Tampa RollerDerby and has presented at conferences on sociology and undergraduate research.
• Holding 5+yrs experience as Talent Acquisition experience in IT & somehow Non IT Recruitment.
• Hands-on with Dice, LinkedIn, Monster, Naukri, Google Search, Indeed, Boolean search
• Holding 5+yrs experience as Talent Acquisition experience in IT & somehow Non IT Recruitment.
• Hands-on with Dice, LinkedIn, Monster, Naukri, Google Search, Indeed, Boolean search
1. Keren Moaney
Mobile phone:727-831-7083 LinkedIn:https://www.linkedin.com/in/kerenmoaney
Email:kmoaney@yahoo.com
Summary of Qualifications
Client Services - Education - Research Support
Highlymotivated,customerserviceorientedwithawide range of customerservice skills.Significant
experience in organizingandmanagingmultiple activitiesinafast-pacedenvironment.Possessstrong
communicationandnegotiationandinterpersonalskillswithareputationforresolvingcustomer
complaintsandfollowinguptoensure resolution.Stronglistening,critical thinking,management,
researchand investigationskills.
Knowledgeandskilled in:
- MicrosoftWord - Multicultural competence - Leadingwebinars
- MicrosoftExcel - Research - Data Entry
- MicrosoftOutlook - Creditcard, identitytheft - Analyze andsynthesize data
Professional Experience
CustomerSupport Specialist Feb2016 – Sep2016
Financial InformationTechnologies Tampa, FL
Assistcustomerswith website navigation,logincreation,invoice inquiries,bankreconciliation
and account maintenance viatelephone
Lead bi-weeklywebinarsonwebsite tutorialforretailers;managedticketrequests
Processmonetaryandnon-monetaryreturnssubmittedbyprocessingbanks;notifycustomersof
returnsand complete requireddocumentationtoprovide tocustomers
Fraud Intake Coordinator Aug 2014 – Feb 2016
Capital One Tampa, FL
Processinboundandoutboundcallstoaddresssuspected/confirmedfraudulent
transactionsandactivity
Use multiple AntiMoneyLaunderingdatabasesforresearch
Verifypersonal identityonsuspectedfraudulentcreditcardapplicationsandpurchases
Graduate Assistant– SociologyDepartment Aug2012 – May 2013
Universityof SouthFlorida Tampa, FL
Prepared,developedandprovidedclasslectures
Assistedinclassmanagementandcreated/gradedassignmentsandassessments
Met withstudentstoprovide assistance,resolve concerns,review policies
CustomerService Representative May 2006 – Aug 2012
ProgressEnergy(nowDuke Energy) Clearwater,FL
Answeredqueriesandresolve concernsviatelephone;negotiatedplans;createdaccounts
Performedgeneraloffice tasks,includingpreparinglettersandmanagingdatabases
Providedconsumereducationregardingenergyissues
2. Keren Moaney
BiologyLaboratory Assistant Aug 2003 – May 2005
ViterboUniversity La Crosse,WI
Collected,organized,pre-tested,tookinventoryof materialsandequipmentinadditionto pre-
dissection of specimensforIntroductoryandOrganismal biologylabs
Supervisedandassistedwithstudentquestionsandneedsduringlabtime
Gradedlab assignments
Education
Master of Arts in Sociology Aug2012 – May 2014
Universityof SouthFlorida GPA:3.3/4.0 Tampa, FL
Bachelor of Science inPsychology Graduated
ViterboUniversity GPA:3.8/4.0 La Crosse,WI
Associatesof Arts and Science inBiology and Art Graduated
St. John’sCollegeJuniorCollege GPA: 3.6/4.0 Belize City,Belize
Special Competencies and Interests
Sports
Blocker March 2015 - Current
Tampa RollerDerby –Cigar CityMafia Tampa, FL
Presentations
SouthernSociological SocietyConference April,2013
SevenRiversUndergraduateResearchSymposium November,2004
Intern and Volunteerhistory
Secretary Aug 2003 – May 2005
ViterboGlobal RhythmsClub La Crosse,WI
Facilitator May-June,2005
Eder AlamillaMemorial SummerArtCamp Belize City,Belize
Afterschooltutor Feb- May, 2004
Ho-ChunkNationLearningCenter La Crosse,WI
Field Intern April-May,2003
SirenianInternational SpanishLookoutCaye,Belize