This document provides an orientation for work-study students at the JWU Florida campus library. It outlines general library policies and procedures, as well as work-study policies. General information includes types of materials available, loan periods, printing and copying procedures. Work-study policies cover attendance, dress code, timecard procedures, computer use, phone etiquette and potential disciplinary actions.

1. Library Orientation
Part I
General Information &
Procedures
JWU Florida Campus

2. Supervisors
• Nicole Covone
Director of Library
Services
• Mary Culhane
Reference Librarian
• Daisy De La Rosa
Reference Librarian
• Ramces Marsilli
Reference Librarian
• Jordan Workman
Reference Librarian

3. Types of Books
• General
• Popular
• Reference
• Reserve
• Faculty
• Oversize
• Atlas (Geography tag)
• Textbooks (Reserve tag)

4. Reference Books
• Located on the
shorter shelves
• Identified by
Reference label
• CANNOT be checked
out

5. Reserve Books
• Located behind the
reference desk
• Can be checked out for
a 2 hour period and
used IN THE LIBRARY
ONLY
• Check the book out to
the patron in Sierra; do
not de-sensitize. Take
their I.D. and place it in
the drawer (in the box,
file under last name)

6. DVDs & Blu Rays
• Located in the back of the library.
• DVDs & Blu Rays can be checked
out for one week.
• Only one DVD or Blu Ray can be
checked out to a person at a time.
• The empty cases are kept on the
shelves. Discs are kept in boxes in
alphabetical order behind the
Reference desk. When a patron is
checking one out, make sure to put
the DVD or Blu Ray into it’s case.
• When checking in, discs must be
returned to these boxes.

7. Popular Books
• Located on the
wire racks next to
the entrance to the
library.
• Note the green call
number labels on
the spine.

8. Magazines
• Magazines cannot be
checked out.
• New issues are stored at
the front of the library.
• Back issues for most of
the magazines are stored
in the back of the library.
• Magazines do have
sensors and will set off
the alarm if a student tries
to remove one from the
building

9. Study Rooms
• Should be reserved, but
are available on a first
come, first served basis
• Write down their name &
the length of time (2hr max)
they want the room in the
Study/Conference Room
Schedule binder
• During your “rounds,”
please check on the status
of these rooms and help
maintain a clean area

10. Loan Periods
Students:
• A student may only have a total of 3 items out at one time
+ 1 reserve.
• Books - maximum of 3 books at a length of two weeks
per item.
• Videos - only 1 video may be checked out at a time for a
period of one week.
• Renewals - a student may renew an item twice for a
period of one week for each renewal. Renewals may be
done in person, over the phone or through the library’s
website.
• Faculty/Staff:
Books & Videos - maximum of 7 items at a length of
twelve weeks per item.

11. Replacement Fees
• Replacement fee: $ 50.00
Replacement fees
are due if the item is lost;
however, if the item is
returned, the replacement fee
is waived.
Please ask a librarian for
assistance when dealing with
fees.

12. Library Computers
• The library is equipped with PCs and MAC computers.
• They are available on a first come first served basis.
• All Library computers have Microsoft Office and
internet access and are able to edit and print
documents.
• Students must login using their JWU login & ID in
order to use any library computer.
• Students should always log out of their computer
after they are finished using them so that their
information is not available to the next user.

13. Mac Terminals
In addition to the library PCs, there are Mac terminals on the main
library floor.
•They are loaded with several software programs, including but not limited
to:
– Microsoft Office
– Adobe Creative Suite
– iWork
– iLife
– Web Browsers
•Users must log in to use the Mac terminals, and log out when finished.
•USBs can be used with the Mac terminals; the USB drives are located in
the back of the monitor.

14. How Do I Print?
• Printing is FREE
• Students are limited to 25 pages per print
job
• No pornography or offensive material
may be printed (if seen, please report to
the nearest librarian)
• Print jobs may be picked up from the
library printer or any printer on campus.
• Print jobs will stay in the print queue for
2 hours.
• Special paper (i.e., resumes or
transparencies) may not be used in ANY
machine in the library (printer or copier)

15. Swipe to Print
Swipe System for Print Jobs
• Open the document to print
• Click print
• Enter JWU username (same username
used as for logging into JWU Link)
• Go to a printing station (student may
print in the library or the labs)
• Swipe your JWU ID at the printer
• Select the document to print
• Touch the print button
• Touch the EXIT button to logout
Print jobs will remain in the system
for 2 hours.

16. How Do I Make Copies?
• The copy machine is located next to the wall on the east
side of the library.
• Copying is free.
• Students are limited to a maximum of 25 pages of
printing per day.
• Remember: Copyright rules apply when making copies!

17. Library Orientation
Part II
Work-Study Policies &
Procedures
JWU Florida Campus

18. Incident Reports
Incident reports can be written up for any number of policy
violations. For example, an incident report will be written
up for:
• Unexcused absences (no call/no show)
• Not following the Dress Guidelines
• Violating computer policy
• Violating phone policy (i.e. talking/texting on cell phone during
your shift)
• Not performing job duties as assigned
This is not a complete list. You will be notified if an incident report is
written up about you. If you accumulate several incident reports, they
will be forwarded to the administration for possible disciplinary action—
up to and including termination.

19. Rewards!
• Just as inappropriate behavior is noted, we will also keep track of positive
behavior!
• Positive behavior includes:
– Good attendance; calling ahead if you are going to miss a shift or going to
be late.
– Performing work duties as assigned.
– Wearing proper uniform or dress.
– Following computer, phone, and schedule change policies.
– Timecard addendum is filled out accurately.
– Generally following proper conduct for the library.

20. Attendance & Tardiness
Your schedule is determined at the
start of every trimester.
 Any absences or tardiness must be
previously approved.
 Unapproved absences and tardiness will be
cause for a written incident report and
disciplinary action.
 Emergencies should be few and far between
such as death of an immediate family
member, physical inability, automobile
accident, etc. (documents or proof may be
required).
 If you are unable to make it on time to work
you must notify your immediate supervisor
by calling the library.
 You will only be able to make up hours for
excused absences.

21. Professional Dress Policy
The work study position at the library is considered a front desk position. Students working in front desk
positions are expected to comply with the following basic guidelines:
•Clothes should be proper fitting and in good repair. Clothes should be cleaned and pressed.
•Denim of any color is not permitted.
•Pants for both men and women must be the standard length. Cropped or capri pants are not permitted.
•Flip-flops and athletic shoes, are not permitted.
•Excellent grooming standards are to be maintained at all times while at work or conducting university business.
•Uniformed employees must wear their uniforms during work hours while on duty. The uniform must be clean, neatly pressed and in good repair.
•Shirts should be proper fitting, with sleeves and a professional neckline. Sleeveless shirts should not be worn without a jacket.
•Skirts and dresses should have a professional and not casual appearance and must be proper length, at the knee or below. Dresses that are
casual, including spring dresses or sundresses, are not appropriate.
•Nametags should be worn at all times while on campus or while conducting university business.
•Visible piercings and facial jewelry, other than earrings, do not project a professional image and are not permitted. In addition, men’s earrings are
not considered appropriate and should not be worn.
•Accommodations will be reviewed on a case by case basis. Employees requesting accommodations should contact Human Resources.

22. Timecard Addendums
Timecards Addendums must be filled out
properly in order to receive payment.
 Must be completed in ink.
 Includes your supervisor’s initials on every
entry as they occur.
 Every entry must be rounded to the next
quarter interval; :00, :15, :30, :45.
 Total hours for each shift must be marked by
the quarter; i.e. if you worked 3 hours and
15 minutes, your total would be 3.25 hours.
3 hrs, 30 minutes = 3.5 hours.
3 hrs, 45 minutes = 3.75 hours.
 Falsification of timecards is a serious
offense; disciplinary action—up to and
including termination—may be taken.

23. Library Conduct
As this is a library, proper conduct
must be maintained at all times.
 There is to be no socializing at
the desk or out in the stacks.
 Voices should be kept low.
 There is to be no profanity or
vulgar language used.
 Patrons must be addressed
courteously.
 Schoolwork is not to be done on work
time (unless approved by a supervisor).
 No cell phone use, including texting.
 No computer use (see policy).
 Violation of the conduct policy will result
in a written incident report.

24. Computer / Front Desk
Computer use at the desk is limited to library
functions. That means you may not surf the
internet unless you are using your break
time privileges.
 NOTHING is to be downloaded onto the library
computers.
 Inappropriate material should not be viewed or
printed from any school computers.
 If you have received permission to do your
homework from a supervisor you may also ask
permission to use the Microsoft Office software
on the circulation computer.
 Using the computer for unapproved or non-work
related reasons will result in a written incident
report.

25. Phone Etiquette
The Library phone should always be answered
professionally and courteously.
“Good Morning/Afternoon/Evening. Johnson & Wales
Library, (Your Name) speaking.”
After determining what the caller needs, ask them to
“Please hold,” place the caller on hold
and seek assistance.
If the library phone rings and the librarian is unavailable, you
must answer the phone.
 Cellphones must be set to vibrate and placed in work-study
cabinet.
Work-study employees and patrons may not use library
phones.

26. Service & Awareness
Service is our main priority here
at the library.
 Patrons should be
greeted with a smile
and acknowledged as
soon as they approach
the counter.
 If you cannot provide
assistance, please refer
the patron to a reference
librarian. Never send a
patron away without an option.
Always ask for a reference
librarian’s assistance if the
patron needs a journal article or
has an in-depth reference
question.
Your first duty is to the patron.
However, once that duty is
fulfilled, you should ask your
supervisor for any other tasks or
projects which may require your
immediate attention. These may
include but are not limited to:
• Re-shelving books
• Wiping down monitors/
countertops
• Pushing in chairs
• Shelf-reading
• Picking up books & magazines
from around the library
• Any other projects as assigned
by the library staff

27. AM / PM Duties
There are specific duties involved
with the opening and closing of the
Library.
 You are expected to know and
perform these duties if you are
working on a corresponding shift.
 Lists of these specific duties are
posted on the workstudy wiki.
 There are active and downtime
duties that should be performed
during every shift
 Not completing shift duties and
not checking with a librarian for
additional duties before doing
schoolwork will result in a written
incident report

28. Shelving & Shelf Reading
Shelving and shelf reading are an
important part of your job
 Library books are cataloged and
shelved according to the Library
of Congress Classification
System
 You are expected to complete a
predetermined shelf reading list
which must be initialed
 We will provide you with Library
of Congress Classification
training

29. Privacy / Confidentiality
The records of the University
students, faculty, and staff are
confidential
 You cannot take or give out
information found in our library
records (this includes what people
have checked out or their contact
information)
 Materials that leave the library
must be checked out and cannot
leave otherwise
 You are trusted with privacy and
confidentiality in this job and a
breach of this trust will be cause
for disciplinary action

30. Security Gate
 Be polite
 If the alarm is activated,
please stop the patron
and inquire if there is a
video, magazine, or
book from this or
another facility in his/her
possession
 If problem, please seek
the nearest librarian

31. Work-Study Space
All backpacks, cellular phones, purses, and other
personal/school materials must be placed in the
work-study cabinet before each scheduled shift.

32. Loitering
Friends and fellow students cannot
hang out or talk with you while you
are working. Students at the patron
counter are to be helped, but as this
is your work environment, you are
supposed to be working - not
socializing.

33. Break/Storage Room – Off Limits!
If, for any reason, you
need water or anything
else from the
break/storage room,
please ask your
immediate supervisor.