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KARIN KA MAN CHAN, HIU TUNG WONG, WAI-KI WONG
AGENDA
BUSINESS
OVERVIEW
ANALYSIS
OF
POSSIBLE
SOLUTIONS
RECOMMENDATIONS RECAP
BACKGROUND
▸Vision
▸To become the most prestigious and iconic family-like restaurant in Tacoma
▸Mission
▸To serve customers local and unique food in a family-like environment
▸Value
▸Friendly and personal customer service
▸Great food at reasonable prices
▸Integrity in all you do
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
GENERIC STRATEGY
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
Source of Competitive Advantage
Cost Differentiation
Cost
Leadership
Differentiation
Focused
Cost Leadership
Focused
Differentiation
ISSUE IDENTIFICATION
▸Passed a new minimum wage law
▸How to maintain balance for the concerns and expectations of the stakeholders?
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
Year 2015 2016 2017 2018
Min. Wage $9.47 $10.35 $11.15 $12.00
FACTS ABOUT MINIMUM WAGE
▸Protect lower class
▸Cost transfer to somebody
TRUE?
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
ANALYSIS OF POSSIBLE SOLUTIONS
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
▸Decrease the number of hours worked per employees
▸Decrease the number of employees
▸Increase the price
▸Develop some new compensation package
▸Receive service charge that gets evenly distributed to employees
RECOMMENDATIONS
▸Budgeting
▸Human Resources
▸Marketing & Public Relations
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
BUDGETING
▸Original profit margin = 3.62%
▸Boost sales at least by 3.16%
▸By increasing quality of food and service
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
HUMAN RESOURCES
▸Salary
▸Benefits
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
Source: http://www.myemployees.com/blog/restaurants-are-an-ideal-industry-for-employee-recognition-done-right/
HUMAN RESOURCES
▸Salary
▸Increase everyone’s salary by ratio
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
HUMAN RESOURCES
▸Benefits
▸Impose efficiency wage
▸Empower employees by holding social activities
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
MARKETING & PUBLIC RELATIONS
▸Loyalty Program
▸Social Media
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
Source: http://focuspos.com/wp-content/uploads/2014/06/bigstock-Waitress-Serving-Food-To-Senio-47117440.jpg
▸Loyalty Program
▸Give out punch cards for free event
MARKETING & PUBLIC RELATIONS
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
▸Social Media
▸Update customers with new menu and promotions
▸Maintain close relationships with customers
▸Remind customers “Come home for dinner!”
MARKETING & PUBLIC RELATIONS
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
▸Social Media
MARKETING & PUBLIC RELATIONS
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
RECAP
INCREASE
PRICE
IMPROVE QUALITY
OF
SERVICE & FOOD
MEET ALL
STAKEHOLDERS’
NEEDS AND WANTS
l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l

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2016 Milgard School of Business Case Competition

  • 1. KARIN KA MAN CHAN, HIU TUNG WONG, WAI-KI WONG
  • 3. BACKGROUND ▸Vision ▸To become the most prestigious and iconic family-like restaurant in Tacoma ▸Mission ▸To serve customers local and unique food in a family-like environment ▸Value ▸Friendly and personal customer service ▸Great food at reasonable prices ▸Integrity in all you do l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 4. GENERIC STRATEGY l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l Source of Competitive Advantage Cost Differentiation Cost Leadership Differentiation Focused Cost Leadership Focused Differentiation
  • 5. ISSUE IDENTIFICATION ▸Passed a new minimum wage law ▸How to maintain balance for the concerns and expectations of the stakeholders? l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l Year 2015 2016 2017 2018 Min. Wage $9.47 $10.35 $11.15 $12.00
  • 6. FACTS ABOUT MINIMUM WAGE ▸Protect lower class ▸Cost transfer to somebody TRUE? l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 7. ANALYSIS OF POSSIBLE SOLUTIONS l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l ▸Decrease the number of hours worked per employees ▸Decrease the number of employees ▸Increase the price ▸Develop some new compensation package ▸Receive service charge that gets evenly distributed to employees
  • 8. RECOMMENDATIONS ▸Budgeting ▸Human Resources ▸Marketing & Public Relations l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 9. BUDGETING ▸Original profit margin = 3.62% ▸Boost sales at least by 3.16% ▸By increasing quality of food and service l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 10. HUMAN RESOURCES ▸Salary ▸Benefits l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l Source: http://www.myemployees.com/blog/restaurants-are-an-ideal-industry-for-employee-recognition-done-right/
  • 11. HUMAN RESOURCES ▸Salary ▸Increase everyone’s salary by ratio l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 12. HUMAN RESOURCES ▸Benefits ▸Impose efficiency wage ▸Empower employees by holding social activities l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 13. MARKETING & PUBLIC RELATIONS ▸Loyalty Program ▸Social Media l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l Source: http://focuspos.com/wp-content/uploads/2014/06/bigstock-Waitress-Serving-Food-To-Senio-47117440.jpg
  • 14. ▸Loyalty Program ▸Give out punch cards for free event MARKETING & PUBLIC RELATIONS l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 15. ▸Social Media ▸Update customers with new menu and promotions ▸Maintain close relationships with customers ▸Remind customers “Come home for dinner!” MARKETING & PUBLIC RELATIONS l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 16. ▸Social Media MARKETING & PUBLIC RELATIONS l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l
  • 17. RECAP INCREASE PRICE IMPROVE QUALITY OF SERVICE & FOOD MEET ALL STAKEHOLDERS’ NEEDS AND WANTS l Business Overview l Issue Identification l Analysis of Possible Solutions l Recommendations l Recap l