This document discusses business support systems in Malaysia. It outlines the objectives of describing support services available for entrepreneurs, identifying relevant government ministries and agencies, and describing assistance schemes. Types of support discussed include infrastructure support through business incubators, and financial support through government funding agencies and programs that provide loans, grants and other financing. Capability enhancement services are also provided, such as training, marketing, technical and R&D assistance.

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CHAPTER 8
BUSINESS SUPPORT SYSTEM

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Objectives
The objectives of this chapter are:
To describe various types of support services available for
entrepreneurs in Malaysia.
To identify ministries and agencies entrusted to provide
support services for entrepreneurs
To describe various schemes and assistance provided by the
government to assist development of SME.

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Learning Outcomes
At the end of this chapter, students should be able to:
know the type support services provided for entrepreneurs
know the relevant agency or ministry providing such
assistance to entrepreneurs
know the type of resources and facilities available for various
sectors

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The Importance of Business
Support Systems
 Support systems are crucial in ensuring creation, development,
growth and sustainability of SMEs.
 Support systems can be provided through entrepreneurship
ecosystems such as market, human capital, financial
resources, policies, professional services, support
infrastructure, etc. (Isenberg, 2010).
 Support systems primarily determined by the national agenda
laid down by the government.
 National SME Development Council (NSDC) chaired by the
Prime Minister was formed back in 2006 to strengthen support
for SME development and growth. This was followed by
formation of the Special Taskforce to Facilitate Business or
PEMUDAH.

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Business Support Services

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Forms of Business Support Systems

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Forms of Business Support
Systems (cont.)
 Infrastructure support services
– Business Premise Facilities: Business Incubator Programmes
• Science and Technology Parks, Technology Business
Incubators, Business Incubators, Virtual Business Incubators,
Business Support Centres.
– Incubation for Manufacturing Sector
– SME Bank Factory Complex
– Technology-Based Industry Incubator Programmes
– SIRIM Incubator Programme

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− Malaysian Technology Development Corporation (MTDC)
– Kulim High-Tech Park
– Technology Park Malaysia (TPM)—Incubation and Innovation
Centre
– MARA Incubator Programmes
– Incubation for Agriculture Sector
• Agriculture Youth Entrepreneur Incubation Programme
(DOA)
• Sabah Agropreneurial Incubator
Forms of Business Support
Systems (cont.)

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Forms of Business Support Systems
(cont.)

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Financial Support Services

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Financial Support Services
(cont.)

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Financial Support Services
Capacity and capability enhancement services
training and development programmes for SMEs
marketing assistance
technical assistance
research & development facilities
advisory, extension services and information