The Health Consumers' Council of WA's Patient Experience Week Series of Events. Beryl Institute's CEO Jason Wolf addressed the launch of the event series virtually via Zoom. He shares his vision of patient experience as a worldwide movement. Alternatively you can view the video of Jason speaking to the slides on http://www.hconc.org.au/wp-content/uploads/2016/02/Wolf_PXWeek_WA.mp4
Canadian healthcare organizations are taking patient and family engagement to new heights and the best of the best want to share the secrets of their success with you!
Changing practice through knowledge translation and implementation science.
Have you asked, told, taught and begged, but your hand hygiene results aren’t changing as quickly as you want? Changing practice is hard! Join CPSI on May 4th for an interactive webinar exploring the fundamentals of knowledge translation and the efforts of Public Health Ontario to change practice through this innovative science. We will also look at how you can impact patient and family hand hygiene efforts through the successful use of campaigns.
Patient engagement isn’t just a buzz word, it is becoming one of the key factors in independent practice success. It can help you recruit new patients, retain existing patients, and access increased reimbursement as the industry shifts to value-based payment programs.
Patient engagement and practice marketing expert John Kim and practicing physician Molly Maloof will show you how you can improve patient engagement in your practice and see a return on your investment.
This is a copy of my presentation from the 2012 AAM GIA Professional Development Conference in Palm Springs, California. The topic is marketing to referring physicians. Presenters: Dan Dunlop and Jill Lawlor.
How pharma and healthcare brands can improve their customer experienceJack Morton Worldwide
The SVP and Managing Director of Jack’s Chicago office, Matt Pensinger, presented at Lions Health 2015 with Katie Bang from Eli Lilly and Company about improving the customer experience for patients:
There is growing recognition amongst healthcare brands that understanding the full patient journey is essential for success in today’s healthcare environment. The sheer extent of this both physical and emotional journey, from awareness through to treatment and adherence, opens the patient to many potential experience gaps between their expectations and reality that can lead to frustration, disillusionment and even dropping the prescribed treatment.
So, healthcare companies must understand this journey if they are to improve the customer experience – and offer necessary patient support that extends far beyond a given medication. Being truly effective requires that the entire organisation (from science through to sales) understands the patient journey in order to meet patient needs and effectively engage the many stakeholders that are becoming increasingly important to a therapy’s success.
This is a significant undertaking and healthcare brands and their marketing agencies need to think differently about how they engage with patients and support communications for all the other stakeholders. This talk will examine the experience journey and what it means for the way we market.
Canadian healthcare organizations are taking patient and family engagement to new heights and the best of the best want to share the secrets of their success with you!
Changing practice through knowledge translation and implementation science.
Have you asked, told, taught and begged, but your hand hygiene results aren’t changing as quickly as you want? Changing practice is hard! Join CPSI on May 4th for an interactive webinar exploring the fundamentals of knowledge translation and the efforts of Public Health Ontario to change practice through this innovative science. We will also look at how you can impact patient and family hand hygiene efforts through the successful use of campaigns.
Patient engagement isn’t just a buzz word, it is becoming one of the key factors in independent practice success. It can help you recruit new patients, retain existing patients, and access increased reimbursement as the industry shifts to value-based payment programs.
Patient engagement and practice marketing expert John Kim and practicing physician Molly Maloof will show you how you can improve patient engagement in your practice and see a return on your investment.
This is a copy of my presentation from the 2012 AAM GIA Professional Development Conference in Palm Springs, California. The topic is marketing to referring physicians. Presenters: Dan Dunlop and Jill Lawlor.
How pharma and healthcare brands can improve their customer experienceJack Morton Worldwide
The SVP and Managing Director of Jack’s Chicago office, Matt Pensinger, presented at Lions Health 2015 with Katie Bang from Eli Lilly and Company about improving the customer experience for patients:
There is growing recognition amongst healthcare brands that understanding the full patient journey is essential for success in today’s healthcare environment. The sheer extent of this both physical and emotional journey, from awareness through to treatment and adherence, opens the patient to many potential experience gaps between their expectations and reality that can lead to frustration, disillusionment and even dropping the prescribed treatment.
So, healthcare companies must understand this journey if they are to improve the customer experience – and offer necessary patient support that extends far beyond a given medication. Being truly effective requires that the entire organisation (from science through to sales) understands the patient journey in order to meet patient needs and effectively engage the many stakeholders that are becoming increasingly important to a therapy’s success.
This is a significant undertaking and healthcare brands and their marketing agencies need to think differently about how they engage with patients and support communications for all the other stakeholders. This talk will examine the experience journey and what it means for the way we market.
Adherence Begins Before Treatment: EXL Adherence Summit PresentationHealthEd
HealthEd presentation "Adherence Begins Before Treatment: 5 Strategies You Must Consider To Drive Effective Patient Interactions" at the 2nd annual ExL Pharma Patient Adherence Summit in Philadelphia.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
Article by Dr Mary Haynes about her agency's journey to a recovery orientation via CDOI and PCOMS published in the SAMHSA Recovery to Practice Newsletter.
Overview of Patient Experience Definitions and Measurement ToolsInnovations2Solutions
This publication will provide an overview of patient experience, how it is measured, and how to achieve it optimally within the healthcare setting. Sodexo’s definition of Patient Experience will also be explored.
2014 Physician Compensation and Employment ReportMeaghan O'Neil
Curious what other physicians make? LocumTenens.com presents its Annual Compensation and Employment Survey. Survey respondents represent physicians who practice on a locum tenens basis as well as those with permanent salaries. Physicians also weighed in on quality outcome metrics, patient satisfaction and
how new measurements may impact their compensation.
New Ways to Improve the Patient Experience: Because it Begins Before the Fron...TraceByTWSG
This presentation will review strategic initiatives for revenue cycle leaders to further engage patients in their care experience – beginning before they enter the hospital’s front door. The session will present key strategies and related outcomes in patient satisfaction, staff performance, reimbursement and upfront patient collections.
• Ensure meaningful upfront encounters with Patient Access – at each and every encounter.
• Hardwire measurable standards throughout Patient Access teams.
• Reduce process time and eliminate duplication for quicker patient turnaround.
• Ensure consistent practices across hospital entities and among associates.
• Avoid financial harm through automated documentation.
• Protect staff through documentation integrity.
• Increase visibility of – and access to – critical patient touch points across the organization.
Leading the development of Texas Health’s Patient Access infrastructure, Patti Consolver and Scott Phillips oversee the centralized patient access intake center and the patient access departments for the system’s 13 wholly-owned hospitals.
London iCAAD 2019 - Dr Tim Leighton -WHAT IS ADDICTIONS COUNSELLING AND HOW S...iCAADEvents
In the UK, the only widely recognised counselling credential is the generic accreditation offered by BACP. While excellent generic counselling skills are absolutely essential for all addictions practitioners, there is a strong argument that additional skills and knowledge are required to work effectively.
Outcomes for children and young people seen in specialist mental health servicesNHSECYPMH
This workshop aims to enable viewers to take evidence from recent research as well as the collective ‘on the ground’ learning from the Child Outcomes Research Consortium (CORC) members and apply it to their service or individual practice in order to improve mental health outcomes for children and young people.
Barry's standard handouts providing a narrative description of what he presents. Includes a discussion of the common factors and the Partners for Change Outcome Management System
Without curious minds, our transportation system would, quite literally, come to a standstill. In a very real way, the transportation research process keeps the system moving, and that process starts with a seemingly simple question: How can we do this better? Asking that question shines the light of innovation on the status quo to help make transportation safer, smarter and more efficient.
CE Marking can in simple terms be described as a passport or ”License to sell” allowing free movement within the internal market of the European Union.
Our Industrial Safety glove is a Personnel Protective Equipment [PPE].
The legal instrument laying down the requirements for CE marking of PPE is the European Directive 89/686/EEC.
Testing according to the EN 388, EN 420, EN 407 and EN 511 is covered in this article.
Adherence Begins Before Treatment: EXL Adherence Summit PresentationHealthEd
HealthEd presentation "Adherence Begins Before Treatment: 5 Strategies You Must Consider To Drive Effective Patient Interactions" at the 2nd annual ExL Pharma Patient Adherence Summit in Philadelphia.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
Article by Dr Mary Haynes about her agency's journey to a recovery orientation via CDOI and PCOMS published in the SAMHSA Recovery to Practice Newsletter.
Overview of Patient Experience Definitions and Measurement ToolsInnovations2Solutions
This publication will provide an overview of patient experience, how it is measured, and how to achieve it optimally within the healthcare setting. Sodexo’s definition of Patient Experience will also be explored.
2014 Physician Compensation and Employment ReportMeaghan O'Neil
Curious what other physicians make? LocumTenens.com presents its Annual Compensation and Employment Survey. Survey respondents represent physicians who practice on a locum tenens basis as well as those with permanent salaries. Physicians also weighed in on quality outcome metrics, patient satisfaction and
how new measurements may impact their compensation.
New Ways to Improve the Patient Experience: Because it Begins Before the Fron...TraceByTWSG
This presentation will review strategic initiatives for revenue cycle leaders to further engage patients in their care experience – beginning before they enter the hospital’s front door. The session will present key strategies and related outcomes in patient satisfaction, staff performance, reimbursement and upfront patient collections.
• Ensure meaningful upfront encounters with Patient Access – at each and every encounter.
• Hardwire measurable standards throughout Patient Access teams.
• Reduce process time and eliminate duplication for quicker patient turnaround.
• Ensure consistent practices across hospital entities and among associates.
• Avoid financial harm through automated documentation.
• Protect staff through documentation integrity.
• Increase visibility of – and access to – critical patient touch points across the organization.
Leading the development of Texas Health’s Patient Access infrastructure, Patti Consolver and Scott Phillips oversee the centralized patient access intake center and the patient access departments for the system’s 13 wholly-owned hospitals.
London iCAAD 2019 - Dr Tim Leighton -WHAT IS ADDICTIONS COUNSELLING AND HOW S...iCAADEvents
In the UK, the only widely recognised counselling credential is the generic accreditation offered by BACP. While excellent generic counselling skills are absolutely essential for all addictions practitioners, there is a strong argument that additional skills and knowledge are required to work effectively.
Outcomes for children and young people seen in specialist mental health servicesNHSECYPMH
This workshop aims to enable viewers to take evidence from recent research as well as the collective ‘on the ground’ learning from the Child Outcomes Research Consortium (CORC) members and apply it to their service or individual practice in order to improve mental health outcomes for children and young people.
Barry's standard handouts providing a narrative description of what he presents. Includes a discussion of the common factors and the Partners for Change Outcome Management System
Without curious minds, our transportation system would, quite literally, come to a standstill. In a very real way, the transportation research process keeps the system moving, and that process starts with a seemingly simple question: How can we do this better? Asking that question shines the light of innovation on the status quo to help make transportation safer, smarter and more efficient.
CE Marking can in simple terms be described as a passport or ”License to sell” allowing free movement within the internal market of the European Union.
Our Industrial Safety glove is a Personnel Protective Equipment [PPE].
The legal instrument laying down the requirements for CE marking of PPE is the European Directive 89/686/EEC.
Testing according to the EN 388, EN 420, EN 407 and EN 511 is covered in this article.
Transform Westside Summit Atlanta University CenterJBHackk
The 19th Transform Westside Summit focused on the DRAFT action plan for the Atlanta University Center and its surrounding neighborhoods (the fifth of five target areas). Stakeholder and community input, market research and previous plan reviews were collected to create schematic designs and visuals for the neighborhood. The Action Plan Team shared its initial findings and recommendations for the regeneration of the neighborhoods in conjunction with planned infrastructure improvements. Questions and public input are welcome and encouraged. This is the fifth of a series of presentations to engage stakeholders and the community in creating a comprehensive Land-Use Action Plan for the Westside.
Improving Safety Culture and Safety Program can have huge dividends in profitability for the company. Not only in insurance costs but improving the overall bottom line. This was a presentation I did in Omaha for the Occupational Health and Safety.
Science of culture? Computational analysis and visualization of cultural imag...Lev Manovich
Concepts, research questions and examples of computational analysis and visualizations of cultural image collections from our research lab (softwarestudies.com) created between 2009 and 2015. Visualized datasets include 20,000 images from MoMA photo collection, 773 Vincent van Gogh paintings, and 2.3 million Instagram images from 13 cities worldwide. (Note that the original presentation has a few videos that are not part of this PDF document.)
As new payment models emerge that emphasize value over volume, providers are being compelled to look more closely at how to motivate patients—especially those with multiple chronic conditions—to actively manage their care, make better decisions and change behaviors. This editorial webinar will explore the relationships between engagement and improved health outcomes, greater patient satisfaction and better resource utilization. Our panel of experts will share proven strategies for building patients' confidence, disseminating self-management tools and making the best use of your care team.
At the end of the session patient/family champions as well as health authorities will understand different approaches to patient engagement in patient safety and quality committees (e.g. dealing with incident reporting, root cause analysis, developing policies and procedures) and how patient engagement impacted patient safety and quality outcomes. The participants and presenters are invited to present examples, tools, and leading practices so the participants will leave with at least one practical idea to implement.
Speaker presentation from U.S. News Healthcare of Tomorrow leadership summit, Nov. 17-19, 2019 in Washington, DC. Find out more about this forum at www.usnewshot.com.
How are advances in social science being used to improve HCAHPS scores? Join Carol Packard, PhD, for key actions you can take to improve patient satisfaction scores, while improving clinical outcomes and reducing costs.
The Clinician's Role in Developing a Patient Experience StrategyRenown Health
Learn how clinicians and marketing consultants can work together to develop a patient experience strategy that enables team to work at the highest levels and achieve outstanding results.
Summary Needs Statement
Demographics:
· Age-27
· Sex-Females
· Family available-Yes
· Family involvement-Yes
· Social network-Yes
· Income-Yes
· Housing-Yes
· Working-Yes
Presenting Problem – What brought person to agency?
Medical Status - Summary of what is known from assessment
· The physical disability or illness the client reports
low self-esteem issues
· Medical issues identified whether treated or not treated
· What specific ways it effects the client’s social and occupational functioning and activities of daily living.
· Perceived overall health status:
· Medications
Intellectual & Mental Health Status - Summary of what is known from assessment
· Mental functioning:
· Describe the client’s mental functioning.
The client’s functioning habits are up and down. Our goal is to have the client in a safe environment, we want to client to feel comfortable at all times.
· Has Mental health diagnosis been completed - results
· Cognitive functioning:
· Ability to think and reason?
· Able to participate and make decisions?
Yes the client is able to participate in the program with no issues and also at their work place. The decision making has gotten a lot better from where we started.
Social & Environmental Factors - Summary of what is known from assessment
· Open to outside help?
The client has been very open to outside help. The client’s close cousin has been willing to help more and more and they also have seen a big improvement in the past few weeks. I can see where the client loves to see when people of the family cares, it help them relax and get through the week.
· Impairment prohibits functioning?
· Supportive work environment?
· Social support:
· Neighbors? Friends? Community?
· Family support:
· What support, or help can be expected?
· Ethnic/religious affiliation:
· Membership? Help or hindrance?
Functional Status – Summary of what is known from assessment.
Specific Needs to be addressed in the care or treatment plan
An intraorganizational model for
developing and spreading quality
improvement innovations
Katherine C. Kellogg
Lindsay A. Gainer
Adrienne S. Allen
Tatum O"Sullivan
Sara J. Singer
Background: Recent policy reforms encourage quality improvement (QI) innovations in primary care, but
practitioners lack clear guidance regarding spread inside organizations.
Purpose: We designed this study to identify how large organizations can facilitate intraorganizational spread of
QI innovations.
Methodology/Approach: We conducted ethnographic observation and interviews in a large, multispecialty,
community-based medical group that implemented three QI innovations across 10 primary care sites using a new
method for intraorganizational process development and spread. We compared quantitative outcomes achieved
through the group_s traditional versus new method, created a process model describing the steps in the new
method, and identified barriers and facilitators at each step.
Findings: The medical group achieved substantial impr.
Is it Behaviors or Motivations that Matter? Hint: We can change behaviorsBrent Walker
The presentation starts with an overview of behavioral science but then focuses on a specific category of consumer science known as psychographic segmentation. The presentation describes psychographic segmentation and provides case studies of how this consumer science has achieved significant results in healthcare for both clinical and business applications.
The factors that distinguish highly effective healthcare organizations are discovered through generative internal investigation via Appreciative Inquiry. When the cross section of internal members of the organization are invited to express what happens when extraordinary care is provided, the key strengths are revealed.
Presented on Sept. 20, 2023 by Carolyn Shimmin, CHI's Patient and Public Engagement Lead.
This session is meant for beginners. Get familiar with the basics of patient engagement and learn how good engagement can improve your next research project.
Modern Healthcare 2014 Strategic Marketing Conference SlidesModern Healthcare
Thank you for joining us at the inaugural Strategic Marketing Conference, which took place Sept. 23 and 24 in Chicago. We hope you enjoyed the education, engaging in discussions and extending your professional networks.
Click here to view the program guide and agenda from the Strategic Marketing Conference:
http://www.modernhealthcare.com/assets/pdf/CH96416919.PDF
About the Conference:
Modern Healthcare's Strategic Marketing Conference is a two day educational conference that was held September 23 and 24, 2014 at the Hyatt Regency Chicago.
This year’s conference presented thought leaders in healthcare marketing who helped to guide healthcare marketers, focusing on consumer-driven, reform-led and economically necessary challenges. Modern Healthcare's Strategic Marketing Conference is an opportunity for healthcare marketing executives on the provider and supplier side to interact and collaborate on best practices. Throughout two days, the conference provides a unique opportunity for healthcare marketing executives and agencies representing providers, insurers, suppliers and advocacy groups to interact and collaborate on best practices.
Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
Dr Karin Tegmark Wisell, Director General, Public Health Agency of Sweden
ICH Guidelines for Pharmacovigilance.pdfNEHA GUPTA
The "ICH Guidelines for Pharmacovigilance" PDF provides a comprehensive overview of the International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH) guidelines related to pharmacovigilance. These guidelines aim to ensure that drugs are safe and effective for patients by monitoring and assessing adverse effects, ensuring proper reporting systems, and improving risk management practices. The document is essential for professionals in the pharmaceutical industry, regulatory authorities, and healthcare providers, offering detailed procedures and standards for pharmacovigilance activities to enhance drug safety and protect public health.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
Health Education on prevention of hypertensionRadhika kulvi
Hypertension is a chronic condition of concern due to its role in the causation of coronary heart diseases. Hypertension is a worldwide epidemic and important risk factor for coronary artery disease, stroke and renal diseases. Blood pressure is the force exerted by the blood against the walls of the blood vessels and is sufficient to maintain tissue perfusion during activity and rest. Hypertension is sustained elevation of BP. In adults, HTN exists when systolic blood pressure is equal to or greater than 140mmHg or diastolic BP is equal to or greater than 90mmHg. The
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Medical Technology Tackles New Health Care Demand - Research Report - March 2...pchutichetpong
M Capital Group (“MCG”) predicts that with, against, despite, and even without the global pandemic, the medical technology (MedTech) industry shows signs of continuous healthy growth, driven by smaller, faster, and cheaper devices, growing demand for home-based applications, technological innovation, strategic acquisitions, investments, and SPAC listings. MCG predicts that this should reflects itself in annual growth of over 6%, well beyond 2028.
According to Chris Mouchabhani, Managing Partner at M Capital Group, “Despite all economic scenarios that one may consider, beyond overall economic shocks, medical technology should remain one of the most promising and robust sectors over the short to medium term and well beyond 2028.”
There is a movement towards home-based care for the elderly, next generation scanning and MRI devices, wearable technology, artificial intelligence incorporation, and online connectivity. Experts also see a focus on predictive, preventive, personalized, participatory, and precision medicine, with rising levels of integration of home care and technological innovation.
The average cost of treatment has been rising across the board, creating additional financial burdens to governments, healthcare providers and insurance companies. According to MCG, cost-per-inpatient-stay in the United States alone rose on average annually by over 13% between 2014 to 2021, leading MedTech to focus research efforts on optimized medical equipment at lower price points, whilst emphasizing portability and ease of use. Namely, 46% of the 1,008 medical technology companies in the 2021 MedTech Innovator (“MTI”) database are focusing on prevention, wellness, detection, or diagnosis, signaling a clear push for preventive care to also tackle costs.
In addition, there has also been a lasting impact on consumer and medical demand for home care, supported by the pandemic. Lockdowns, closure of care facilities, and healthcare systems subjected to capacity pressure, accelerated demand away from traditional inpatient care. Now, outpatient care solutions are driving industry production, with nearly 70% of recent diagnostics start-up companies producing products in areas such as ambulatory clinics, at-home care, and self-administered diagnostics.
India Clinical Trials Market: Industry Size and Growth Trends [2030] Analyzed...Kumar Satyam
According to TechSci Research report, "India Clinical Trials Market- By Region, Competition, Forecast & Opportunities, 2030F," the India Clinical Trials Market was valued at USD 2.05 billion in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 8.64% through 2030. The market is driven by a variety of factors, making India an attractive destination for pharmaceutical companies and researchers. India's vast and diverse patient population, cost-effective operational environment, and a large pool of skilled medical professionals contribute significantly to the market's growth. Additionally, increasing government support in streamlining regulations and the growing prevalence of lifestyle diseases further propel the clinical trials market.
Growing Prevalence of Lifestyle Diseases
The rising incidence of lifestyle diseases such as diabetes, cardiovascular diseases, and cancer is a major trend driving the clinical trials market in India. These conditions necessitate the development and testing of new treatment methods, creating a robust demand for clinical trials. The increasing burden of these diseases highlights the need for innovative therapies and underscores the importance of India as a key player in global clinical research.
Explore our infographic on 'Essential Metrics for Palliative Care Management' which highlights key performance indicators crucial for enhancing the quality and efficiency of palliative care services.
This visual guide breaks down important metrics across four categories: Patient-Centered Metrics, Care Efficiency Metrics, Quality of Life Metrics, and Staff Metrics. Each section is designed to help healthcare professionals monitor and improve care delivery for patients facing serious illnesses. Understand how to implement these metrics in your palliative care practices for better outcomes and higher satisfaction levels.
1. The Patient Experience Story:
A Global Movement
in the Making
Jason A. Wolf, PhD, CPXP
President, The Beryl Institute
@jasonawolf | @berylinstitute
April 28, 2016
5. www.theberylinstitute.org 5
The power of a movement lies in the fact that it can
indeed change the habits of people. This change is not
the result of force, but of dedication, of moral persuasion.
- Stephen Biko
7. The global community of practice dedicated to
improving the patient experience through collaboration
and shared knowledge.
An international, multidisciplinary, and multi-method journal
focused on the research and proven practices around
understanding and improving patient experience.
An independent, non-profit organization committed to the
improvement of patient experience through evidence-based
research, continuing education and professional certification.
Establishing the Field
Community of Practice
Over 45,000 strong in
more than 55 countries
Body of Knowledge
15 domains identified and
developed by community
Academic Research
Scholarly publication exploring efforts to
improve the patient experience
Professional Certification
Formal designation highlighting
commitment to the profession
www.theberylinstitute.org 7
12. 5 Strategic Keys to PX Success
www.theberylinstitute.org 12
Definition
Leadership
Culture
Engagement
Movement
13. 13
An integrated view…
Safety
CostOutcomes
Quality
Service
…and priorities for action
Amenities
Processes
Interactions
People
Patients
Family
Community
Personal Interactions
(People)
www.theberylinstitute.org
Operational Processes
(Process)
Superior Amenities
(Place)
16. 83% 82% 84%
78%
US Hospitals Practices Non-US Hospitals LTC
47% 45%
53%
38%
58%
52%
60%
69%
A Focus on Purpose
www.theberylinstitute.org 16
Formal Definition Formal Structure Formal Mandate
Q: Does your organization have a formal definition of “Patient and/or Resident Experience”? (n=686)
17. 63%
56%
79%
53%
0%
20%
40%
60%
80%
US Hospitals Practices Non-US Hospitals LTC
A Commitment to Leadership
www.theberylinstitute.org 17
Q: : Does your organization currently have a specified senior-level leader role with primary responsibility and direct accountability for addressing
Patient/Resident Experience, i.e., chief experience officer or equivalent? (n=524) (n=252)
18. 42%
26%
32%
38%
45%
17%
20%
39%
41%
22%
40%
38%
0% 10% 20% 30% 40% 50%
Under 50%
50%-99%
100%
US Hospitals
Non-US Hospitals
LTC
Practices
A Diluted Focus
www.theberylinstitute.org 18
Q: What percent of [your / that person’s] time is allocated to support Patient/Resident Experience efforts? (n=395) (n=190)
19. A Growth in Patient & Family Voice
www.theberylinstitute.org 19
Non-US Hospitals LTC Practices
Patient sat / PX
surveying (beyond govt
req.)
83%
Patient sat / PX
surveying (beyond govt
req.)
85%
Patient sat / PX
surveying (beyond govt
req.)
80%
Patient/family advisory
committee
64%
Patient/family advisory
committee
43%
Govt-mandated
surveys (HCAHPS, etc.)
69%
Bedside surveys /
feedback during
rounding
55%
Calls to patients after
discharge
43%
Patient/family
advisory committee
39%
Patient/family focus
groups or interviews
53% Tracking referrals 42%
Monitoring social
media
35%
Q: Aside from tracking the success of individual improvement activities and/or actions, which metrics are your organization using to measure overall
improvement in the Patient/Resident Experience? Please select all that apply. (n=213)
20. A Commitment to Voice
and Staff Development
www.theberylinstitute.org 20
Non-US Hospitals LTC Practices
Patient & family
engagement via
advisory councils, etc.
56%
Staff training and
development
67%
Patient portals / access
to records
46%
Staff training and
development
54%
Measurement to
support performance
improvement
53%
Staff training and
development
39%
Measurement to
support performance
improvement
49% Facility upgrades 46%
Broader culture change
efforts
39%
Q: Of the following efforts, identify the top 3 items in which you expect your organization to invest, either as a new effort or with additional resources, over
the next three (3) years to advance Patient/Resident Experience improvements. Please select the top 3. (n=497)
21. 2013
A Shift in Priorities
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Q: What are the top three (3) areas of focus or action for your organization’s current Patient/Resident Experience effort? (n=330)
22. 2013
A Shift in Priorities
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Q: What are the top three (3) areas of focus or action for your organization’s current Patient/Resident Experience effort? (n=330)
2015
23. Experience = Outcomes
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Non-US Hospitals LTC Practices
Quality/clinical
outcomes
82%
Level of customer
service
68%
Quality/clinical
outcomes
69%
Safety outcomes 76%
Quality/clinical
outcomes
64%
Level of customer
service
64%
Level of customer
service
57% Community reputation 58% Consumer loyalty 53%
Q: : Please RANK the following in order based on how you believe they are impacted by a positive Patient/Resident Experience from most to least impacted
where 1 is the most impacted and 7 is the least impacted. Click and drag to rank. (n=231)
25. www.theberylinstitute.org 25
“…less about trying to make patients “happy” (e.g.,
improving the food or the decor of the room) and…more
about increasing the quality of their interactions.”
Boulding et al., Am J Manag Care. 2011;17(1):41-48)
26. A Remarkable Climb
Date Range
“Patient Experience”
Search Appearances*
Per Month
1980 - 1989 2010 17
1990 - 1999 5880 49
2000 - 2009 16000 133
2010 - today 21600 343
www.theberylinstitute.org 26
*Google Scholar search for term “Patient Experience”
30. Reflecting on Era 3
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Era 3 for Medicine and Health Care, Berwick DM. JAMA. 2016;
315(13):1329-1330. Published online April 5, 2016
Reduce Mandatory
Measurement
Give Up Professional
Prerogative
Protect Civility
Stop Complex
Individual Incentives
Use Improvement
Science
Hear the Voices of
People Served
Shift Strategy from
Revenue to Quality
Ensure Complete
Transparency
Reject Greed
The Moral Era The EXPERIENCE Era
31. 31
WE MUST DEFINE OUR TARGET
www.theberylinstitute.org
- The Beryl Institute
34. WE MUST COMMIT TO
KEY PRINCIPLES
We believe organizations and systems committed to providing the best
in experience WILL:
• Identify and support accountable leadership with
committed time and focused intent to shape and
guide experience strategy
• Establish and reinforce a strong, vibrant and positive
organizational culture and all it comprises
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35. WE MUST COMMIT TO
KEY PRINCIPLES
We believe organizations and systems committed to providing the best
in experience WILL:
• Develop a formal definition for what experience is to
their organization
• Implement a defined process for continuous patient
and family input and engagement
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36. WE MUST COMMIT TO
KEY PRINCIPLES
We believe organizations and systems committed to providing the best
in experience WILL:
• Engage all voices in driving comprehensive, systemic
and lasting solutions
• Look beyond clinical experience of care to all
interactions and touch points
www.theberylinstitute.org 36
37. WE MUST COMMIT TO
KEY PRINCIPLES
We believe organizations and systems committed to providing the best
in experience WILL:
• Focus on alignment across all segments of the
continuum and the spaces in between
• Encompass both a focus on healing and a
commitment to well-being
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38. This is the EXPERIENCE Era
www.theberylinstitute.org 38
Measure & Incent What Matters
Focus on Value from the Perspective of the Consumer
Ensure Transparency for Accessibility & Understanding
Remember in Experience All Voices Matter
Reignite our Commitment to Purpose
Recognize Experience Encompasses All We Do
Share Wildly and Steal Willingly
Acknowledge Experience is a GLOBAL Movement
39. The Big Tent of PX…
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41. Value & Benefit of PX:
A Community Inquiry
What do we see as the value and benefit of a focus on patient
experience?
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https://www.surveymonkey.com/r/ValueBenefitsP
X
43. www.theberylinstitute.org 43
I have seen there is no more powerful way to
initiate significant change than to convene a
conversation…It is always like this. Real change
begins with the simple act of people talking about
what they care about.
- Margaret Wheatley
44. The Patient Experience Story:
A Global Movement
in the Making
Jason A. Wolf, PhD, CPXP
President, The Beryl Institute
@jasonawolf | @berylinstitute
April 28, 2016
Editor's Notes
Over 900 people in the room
Welcome the members of our community around the world watching up via facebook live….lets all say hi!
Over 45,000 members and guests
We are aligned in the importance of PX, but still struggle with the how…why so important we all gather together
Peer organizations
Healthcare Organizations and Systems
Students and Academe
Patient, Residents, Families & Support Networks
Solution & Resource Providers