1. Resume: Bronwyn Evans
April 2016 Page 1
11 The Promenade
Wentworth Point NSW 2127
Bronwyn.Evans@tethys.com.au
+61 412 997 660
OVERVIEW
Bronwyn Evans is a business consultant who has built Tethys Consulting into a well-regarded consulting
practice over the past 15 years, advising corporations in Australia on how to transform their
organisations.
Bronwyn is an independent thinker who can conceptualise at the big picture level and then drill down to
the detail to ensure effective solution delivery. Her core skills are:
§ Critical analysis and problem solving
§ Process management (both reengineering and improvement)
§ Vendor management
§ Organisational change management
§ Project and programme management.
She can quickly grasp a situation, drill into the relevant technical considerations and construct an holistic
plan that delivers the required outcome. A core focus is on delivering a sustainable solution that can be
operated and maintained into the future.
Tethys Consulting’s projects are predominantly from repeat business and client referrals, evidencing the
quality and competence of Bronwyn’s work.
SAMPLE ENGAGEMENTS
Bronwyn’s engagements have ranged from small to large projects. She can quickly grasp the “big picture”
and develop solutions that meet the business requirements. Her pragmatic approach to program, project
and change management bring effective results for clients. Some sample engagements are listed below.
AstraZeneca
Bronwyn was engaged by AstraZeneca to lead the Australian rollout of HRMS and Payroll Business
Process Outsourcing as part of a global program.
In the first instance, Bronwyn joined the payroll implementation project shortly before go live. She
successfully took the outsourced solution live and then spent considerable time managing the vendor to
deliver on the service level promise. This involved detailed analysis of the service delivery, rigorous
vendor management, process redesign and change management back into the client organisation
Subsequently, Bronwyn led the Australia and New Zealand rollout of the global HRMS solution. Her scope
included systems, process and change management. She contributed to the rigour of the regional solution,
engaging with the global design team to ensure that the smaller countries were appropriately
represented. The solution went live globally on the same day in a smooth transition of services.
Pernod Ricard (formerly Orlando Wyndham Group)
Bronwyn was responsible for establishing and managing a large program of systems refresh at Orlando
Wyndham Group. This covered ERP, BI, CRM, Trade Spend and an assessment of winemaking solutions.
When the program scope expanded from the Australian business to also incorporating the New Zealand
operations, additional complexity was introduced with the requirement to standardise business processes
across the two organisations.
The program involved multiple vendors and a team that ranged from 30 to 70 people. There was a phased
implementation, with significant process and business change required.
Pillar Administration
Pillar provides superannuation administration services to public and private sector funds. Each client’s
portfolio was administered on a different system.
Bronwyn was engaged to construct a systems replacement program and facilitate the vendor selection.
This project involved complex stakeholder management, balancing the priorities of Pillar’s clients,
business units and the vendors.
2. Resume: Bronwyn Evans
April 2016 Page 2
The end result was a selection of software and systems implementation vendors, with a complex and
aggressive implementation program that is currently mid-term and running to schedule.
EMPLOYMENT HISTORY
Tethys Consulting, Principal 2000 - to current
Bronwyn promotes and leads the company’s business transformation practice. The solutions offered here
include:
§ Vendor Selection, Evaluation and Implementation
§ Business Process Improvement
§ Project and Programme Management, including project rescue
§ Organisational Change Management.
Bronwyn is committed to developing a holistic approach to the solutions she delivers. Her skills and
experience allow her to embed exceptional change management principles into any project to ensure full
organisational buy-in and overall project success.
Tethys Consulting clients typically turn over in the order of $300m to $2billion in Australia, covering
industry sectors such as Financial Services, big Pharma, Manufacturing and Government. Systems include
HRMS, ERP, Business Intelligence and CRM.
Tech Pacific Australia, IT Manager 1999-2000
Bronwyn joined Tech Pacific with the brief of taking over and transforming the IT department. In addition,
she also had group strategic responsibilities. Her key achievements here include:
§ Cancellation of a major project that would not deliver the necessary business benefits
§ Development and implementation of an upgraded transactional website
§ Creation of a range of e-commerce initiatives
§ Evaluation of ERP solutions for the group.
Oracle Corporation, Various Roles 1998-1999
Bronwyn worked for Oracle as a Regional Practice Director for Oracle Managed Services and as an
Applications Practice Director and Manager. With initial responsibilities for NSW, her promotions put her
in charge of operations in both Australia and New Zealand. Bronwyn’s primary responsibilities included:
§ Services and business development/delivery for ERP, HRMS and BI solutions
§ Staff and business management (including P&L and utilisation)
§ Contributing to the restructure of regional consulting from a location base to a speciality base – this
involved developing a new structure, processes (e.g. resource management and allocation),
competency requirements and regional communication.
SOCOG, Technology Program Manager 1997-1998
Bronwyn joined SOCOG’s Technology Division to co-ordinate integrated IT delivery from technology
sponsors so that systems and infrastructure deliverables met organisational business needs. Her primary
responsibilities included:
§ Vendor and client management
§ Management of integrated programme and project plans.
CSC Australia, Various Roles 1994-1997
During her time with CSC, Bronwyn worked as an Outsourcing Executive, a Principal Consultant and a
Customer Relations Manager. Her responsibilities included:
§ Bid management for large outsourcing deals
§ Development of a strategic marketing plan for CSC’s Australian outsourcing division
§ Process reengineering consulting projects
§ Implementation of a ‘value metric’ incentive scheme
§ Implementation of a Professional Development Programme for technical personnel.
Highlights of her time with CSC include leading a team shortlisted for a $AUD 5 billion contract and
leading proposal management and contract negotiations for an outsourcing project for a leading
Australian financial services organisation which brought in revenue of $AUD 520 million.
3. Resume: Bronwyn Evans
April 2016 Page 3
WordPerfect Pacific, Customer Services Manager 1993-1994
Bronwyn’s responsibilities here encompassed Customer Support (telephone technical support), Key
Account Support (telephone technical support, consulting, pre-sales support) and Management
Information Systems (telecommunications, network services, information systems, user support) groups.
Key achievements in this role included:
§ Call centre productivity improvements
§ Establishment of fee paid support programs to both consumers and corporates
§ Development of consulting programmes (both consumer and corporate)
§ Creation of a customer satisfaction monitoring process
§ Implementation of a Customer Information System to manage customer registrations, customer
support and telemarketing activities.
Continuum Australia Ltd, Various Roles 1987-1992
Bronwyn began her career with Continuum in various sales and project-related roles – these included
Account Manager, Project Manager and Account Executive. In her final role as Life & Investments Client
Services Manager, Bronwyn undertook full departmental managerial responsibility – the department was
responsible for consulting, development and maintenance services and also outsourced the systems
support, maintenance and system development for several life insurance and unit trust companies. Her
primary responsibilities here included:
§ Business unit management
§ Resource management
§ Client management.
During her time in the Life & Investments Client Services department, Bronwyn delivered significant over-
achievement of budgeted revenues and profits.
Friends’ Provident Life Office, Various Roles 1983-1986
Bronwyn successfully worked her way up through various technical roles (analyst programmer, team
leader) whilst working at Friends’ Provident.
Australian Iron & Steel, Computing Science Trainee 1980-1983
Bronwyn began her career in IT here by joining the company’s computing science trainee program.
EDUCATION
§ Bachelor of Mathematics, 1984, The University of Wollongong
§ Master of Business Administration, 1994, Macquarie Graduate School of Management
OTHER ACTIVITIES
In addition to a successful career, Bronwyn has made a significant contribution to other organisations in a
voluntary capacity:
§ Committee member of Females in Information Technology and Telecommunications (FITT)
§ Committee member of Australian Information Industry Association (AIIA) Special Interest Group (SIG)
for Local Industry
§ Vice President and committee member of Pioneer Business SWAP
§ Chair of the Board of Pulse Club at Wentworth Point (local lifestyle and sporting facility) - current
§ President of Wentworth Point Community Central (promoting social activities, communications,
advocacy across the suburb) – current.
Bronwyn has made a variety of presentations to professional bodies, including:
§ Software vendor user group conferences
§ Australian Computer Society’s (ACS) Education Across the Nation
§ Various published articles, including in Australian Institute of Management’s (AIM) Management
Today.