Willie Yu has 3 years of experience as a Shift Supervisor at Starbucks, where he coached and mentored a team of 8 employees to create an efficient team. He is responsible for sales performance, operational management, inventory forecasting, and ensuring positive customer experiences. Prior to his current role, he worked as a Barista at Starbucks and a Senior Game Advisor at EB Games. He has strong leadership, teamwork, and customer service skills.

1. Willie Yu
18 Eden Avenue
Markham, Ontario L3R 6P9
(647) 262 – 9848
WillYu87@gmail.com
Objective
Experienced high energy, enthusiastic team leader with three years of leadership, mentorship,
and coaching experience, looking to create positive and memorable customer experiences.
Summary of Qualifications
• Three years of management experience with coaching/mentoring skills
• Proven ability to manage multiple priorities and adapt to changing needs of the business
• Strong team player with good interpersonal skills and a desire to work in a team
environment
• Language Proficiencies: American Sign Language (ASL), English , Cantonese
Experience
Shift Supervisor Starbucks Coffee Company Nov. 2012 - Present
Markham, Ontario
• Responsible for sales performance and operational management of the store
● Coach, mentor and manage a team of 8 employees to create a cohesive and efficient
team
● Ensure team members exceed customer service objectives
● Forecast inventory and prepare store orders
● Control POS balancing cash and deposits
● Responsible for managing escalations from customers and vendors to ensure a positive
customer experience
● Responsible for opening and closing the store
● Helped maintain the status of second fastest drive-through in North America for four
months
● Participated in Coffee Master Program tryouts (Limited to passionate partners with high
product knowledge)
● Active participant and team-lead in projects regarding waste diversion, energy
efficiency, community outreach and employee engagement that are either new or
ongoing
Barista Starbucks Coffee Company May. 2011 – Nov. 2012
Markham, Ontario
• Engage staff members and promote corporate social responsibility and environmental
sustainability throughout the facility
• Expand projects regarding waste diversion, energy efficiency, community outreach and
employee engagement that are either new or ongoing

2. Willie Yu
Resume - Page 2
Tel. (647) 262-9848
E-mail. WillYu87@gmail.com
Senior Game Advisor EB Games Jul. 2012 – Jul. 2013
Markham, Ontario
• Recommended and sold video games and accessories to customers. Interacted with
customers, handled orders and purchases. Maintained store cleanliness and
presentation.
● Noted by store manager as the most efficient employee
Delivery & Sales Seahorse Eastern Canada Ltd. Jan. 2003 – Present
Markham, Ontario
• Sold and delivered furniture and mattresses as an employee of the family business.
Handled large cash deposits. Negotiated warranty claims.
Community Involvement
Starbucks Community Tree Planting Program Apr. 2011 – Current
Participant
Spearheaded TerraCycle Coffee Bag Recycling Program at Starbucks Jan. 2012
Education
University of Western Ontario 2005 - 2007
Bachelor of Fine Arts, Music Program