The document discusses cultural aspects in a risk and insurance context. It describes how understanding culture is important both inwardly for an insurer's risk management and outwardly to understand a client's risk resilience. It examines claims data to identify cultural attributes that influence how well clients handle losses. These include clear risk definitions, recovery strategies, proven alternative capabilities, and consistent business objectives. Understanding these "soft" cultural factors is important to enhance resilience alongside "hard" risk management and planning.
It's me, not you: Making social work in a complex ecosystem, presented by Nic...SocialMedia.org
In his Brands-Only Summit presentation, InterContinental Hotels Group's Director of Social Marketing, Nick Ayres, explains how they’re building systems, processes, and procedures to make social work in a complex ecosystem.
He goes into detail about specific case studies on reputation management and community management.
It's me, not you: Making social work in a complex ecosystem, presented by Nic...SocialMedia.org
In his Brands-Only Summit presentation, InterContinental Hotels Group's Director of Social Marketing, Nick Ayres, explains how they’re building systems, processes, and procedures to make social work in a complex ecosystem.
He goes into detail about specific case studies on reputation management and community management.
Philippe Cotelle’s presentation on SPICE at AIRBUS, FERMA Forum 2015FERMA
Philippe Cotelle, Head of Insurance Risk Management at Airbus Defence and Space and member of the AMRAE, describes the development of a response methodology to create resilience against cyber risks.
SPICE stands for Scenario Planning to Identify Cyber Exposure, and it is an initiative sponsored by the CFO of Airbus Defense and Space. It is a pilot programme for a business impact analysis to identify cyber-related disaster scenarios that could affect our operational capability and it is truly innovative.
Startup Stage - Business Marketplaces & Services - Presentation by Francesca Polo, Co-Founder of Vastari Group at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
This first Startup Sesame annual report - “Why Tech events matter” - highlights a breakdown of Startup Sesame partner events (30) in 2017.
This first Startup Sesame annual report - “Why Tech events matter” - highlights a breakdown of Startup Sesame partner events (30) in 2017.
91% of Tech event participants surveyed, report that attending events was beneficial to their business, 21% attended over 6 events during the past year.
Startup Stage - Local Deliveries & Logistics - Presentation by Andreas Jaegle, Founder & CEO of Everdine at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
Startup Stage - Gaming, Education & Media - Presentation by Gianluigi Casole, Co-Founder & CEO of Freeda at the NOAH Conference London 2017, Old Billingsgate on the 3rd of November 2017.
Andrea Piccioni, Immobiliare.it - NOAH18 LondonNOAH Advisors
PropTech: Company Presentation by Andrea Piccioni, Co-Founder Immobiliare.it and president Real Web SA at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
Slides presented during #ISVwebinar n°1, 12 September 2016.
Content: The SME Instrument initiative of the EU Commission. Key elements of the programme and instructions on how to apply.
FERMA contribution to the French Presidency agendaFERMA
FERMA thought paper highlights the links between its work and the priorities of the French Presidency in three key areas :
Economic recovery (systemic risks and risk transfer, including captives)
Digital issues (cyber risks and cyber insurance)
Ecological transition (sustainability and insurability)
For each of these categories, FERMA presents the challenges faced by European businesses, explains how risk management contributes to the ambitions of the French Presidency and asks European policymakers for specific measures during this period.
The role of risk management in corporate resilienceFERMA
The report presents the views of risk and insurance professionals and senior executives about a post-pandemic view of resilience management in their organisations across sectors globally in the summer of 2021.
Philippe Cotelle’s presentation on SPICE at AIRBUS, FERMA Forum 2015FERMA
Philippe Cotelle, Head of Insurance Risk Management at Airbus Defence and Space and member of the AMRAE, describes the development of a response methodology to create resilience against cyber risks.
SPICE stands for Scenario Planning to Identify Cyber Exposure, and it is an initiative sponsored by the CFO of Airbus Defense and Space. It is a pilot programme for a business impact analysis to identify cyber-related disaster scenarios that could affect our operational capability and it is truly innovative.
Startup Stage - Business Marketplaces & Services - Presentation by Francesca Polo, Co-Founder of Vastari Group at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
This first Startup Sesame annual report - “Why Tech events matter” - highlights a breakdown of Startup Sesame partner events (30) in 2017.
This first Startup Sesame annual report - “Why Tech events matter” - highlights a breakdown of Startup Sesame partner events (30) in 2017.
91% of Tech event participants surveyed, report that attending events was beneficial to their business, 21% attended over 6 events during the past year.
Startup Stage - Local Deliveries & Logistics - Presentation by Andreas Jaegle, Founder & CEO of Everdine at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
Startup Stage - Gaming, Education & Media - Presentation by Gianluigi Casole, Co-Founder & CEO of Freeda at the NOAH Conference London 2017, Old Billingsgate on the 3rd of November 2017.
Andrea Piccioni, Immobiliare.it - NOAH18 LondonNOAH Advisors
PropTech: Company Presentation by Andrea Piccioni, Co-Founder Immobiliare.it and president Real Web SA at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
Slides presented during #ISVwebinar n°1, 12 September 2016.
Content: The SME Instrument initiative of the EU Commission. Key elements of the programme and instructions on how to apply.
FERMA contribution to the French Presidency agendaFERMA
FERMA thought paper highlights the links between its work and the priorities of the French Presidency in three key areas :
Economic recovery (systemic risks and risk transfer, including captives)
Digital issues (cyber risks and cyber insurance)
Ecological transition (sustainability and insurability)
For each of these categories, FERMA presents the challenges faced by European businesses, explains how risk management contributes to the ambitions of the French Presidency and asks European policymakers for specific measures during this period.
The role of risk management in corporate resilienceFERMA
The report presents the views of risk and insurance professionals and senior executives about a post-pandemic view of resilience management in their organisations across sectors globally in the summer of 2021.
Webinar: the role of risk management in corporate resilience FERMA
FERMA and McKinsey will present the findings of our survey into resilience and risk management. The objective is to give risk and insurance professionals a richer understanding of resilience in a strategic and practical way. Two leading risk managers will discuss the results of our survey and will reflect more broadly on the link between risk and resilience. By the end of the webinar, you will be well versed in resilience from an enterprise risk management perspective.
People, Planet & Performance: sustainability guide for risk and insurance man...FERMA
On 31 March, FERMA releases the first guide specifically for European risk managers on sustainability risks.
People, planet, performance – The contribution of Enterprise Risk Management to Sustainability provides practical guidance on incorporating sustainability goals into enterprise-wide risk management.
Collaboration of the Year Award winner 2020: Pim Moerman and Rob van den Eijn...FERMA
Philips Global Resilience Platform: Breaking down silo approach of departments by collaborating in multidomain platform making our company more resilient
Argo Group: entry for emerging risk initiative of the year Award 2020FERMA
Adam Seager, Chief Risk Officer of Argo Group demonstrates the context, challenges and solutions he put in place for Agor Group during the time of crisis like the Covid19 pandemic.
George Ong, Chief Risk Officer, Northern Ireland WaterFERMA
Nominations for the Public Sector Risk Manager of the Year for the European Risk Management Awards 2020.
George Ong is the Chief Risk Officer for Northern Ireland Water (NIW), a Government Owned Company (GoCo). George joined the business in 2006 with a clear remit of implementing a risk and insurance management system given that the ‘Government Protection’ was to be removed from 1st April 2007. Since then George has worked to adapt, enhance and embed risk management arrangements within NIW, developed partnerships with businesses, communities and institutions to improve resilience for the Company and the community. #euroriskawards
Webinar: Risk management in a global pandemic - Early lessons learned, EU – U...FERMA
FERMA's joint webinar with RIMS on 1 December provided insights into the way risk managers have experienced and dealt with the global pandemic and its consequences.
FERMA and RIMS teamed up to bring you content from both sides of the Atlantic Ocean. The webinar began with a presentation of the results from FERMA’s COVID-19 survey, and then took a Transatlantic view on commonalities and differences.
Speakers:
Athina Pehrman, Group Risk Manager at Electrolux Professional Group, a sustainability leader in the appliance industry
Melanie Steiner, Board Member, US Ecology, Inc. a leading provider of environmental services to commercial and government entities. Former CRO
Typhaine Beaupérin, CEO of FERMA, moderator.
European Risk managers have helped maintain the continuity of their organisations during the pandemic crisis. They have participated in task forces and crisis units, promoted communication, supported new working practices, pursued insurance recoveries where possible and begun work on recovery, according to a survey published by the Federation of European Risk Management Associations (FERMA): https://www.ferma.eu/publication/covid-19-ferma-survey-shows-risk-managers-contributions-to-response-and-resilience/
GDPR & corporate Governance, Evaluation after 2 years implementationFERMA
FERMA’s live joint webinar with ECIIA on Monday 28 September gathered more than 300 participants
The objective of this joint webinar was to take stock of where we stand after 2 years of GDPR implementation and the practical consequences on businesses. For this, FERMA and ECIIA (European Confederation of Institutes of Internal Auditing) invited the following speakers:
- Olivier Micol, Head of Data Protection Unit at the European Commission, Directorate-General for Justice. He highlighted key elements of the recent GDPR evaluation report of the European Commission, shared the latest data and feedback from companies and civil society. He also gave an overview of future planned initiatives.
- Jérôme Avot, Group Risk Officer and Data Protection Officer at Faurecia, a global leader in automotive technology.”The GDPR served as a common thread from the start to the end of the project. We feel we have turned what might have been perceived as a constraint into an opportunity. “
- Ralf Herold, Senior Vice President, Corporate Audit BASF, a leading chemical company. He is an expert in GDPR as Germany was a pioneer in this piece of legislation.
Jérôme Avot and Ralf Herold shared their experience as a Risk Manager and DPO and as an Internal Auditor by exchanging on the changes that the GDPR involved within their companies.
https://www.ferma.eu/webinar-replay-gdpr-corporate-governance-evaluation-after-2-years-implementation/
The European risk manager report 2020: webinar presentationFERMA
This 2020 edition is the opportunity to deepen four challenges that the Risk Manager is facing today:
his growing role in digital transformation
his contribution to sustainability
tougher insurance market conditions
education and skills evolution
The objective of this report is to launch the discussion on the new challenges posed by the European transition to climate neutrality and digital leadership for Risk Managers. How are the roles and responsibilities of European Risk Managers evolving in the face of this new reality? Are Risk Managers equipped to support their organizations in achieving this double transformation?
Our live webinar was scheduled on Monday 29 June 2020: risk managers from different backgrounds shared their experiences on the below themes and reacted to the results of the survey, in particular before and after the Covid-19 crisis.
The speakers were:
Adriana Cavaliere : Corporate Risk Manager at Skeyes, Belgium
Oliver Wild: Group Chief Risk, Insurance and Internal Control Coordination Officer at Veolia, France
Charlotte Hedemark: Chairman of the 2020 FERMA Survey Committee and Board Member of FERMA
Françoise Bergé: PwC Partner
FERMA European Risk Manager Report 2020: full set of results FERMA
This 2020 edition is the opportunity to deepen four challenges that the Risk Manager is facing today:
his growing role in digital transformation
his contribution to sustainability
tougher insurance market conditions
education and skills evolution
The objective of this report is to launch the discussion on the new challenges posed by the European transition to climate neutrality and digital leadership for Risk Managers. How are the roles and responsibilities of European Risk Managers evolving in the face of this new reality? Are Risk Managers equipped to support their organizations in achieving this double transformation?
Webinar: Why risk managers should look at Artificial Intelligence now?FERMA
Risk Managers can be key actors in highlighting to the organisation leadership the opportunities and challenges of AI technologies
On 19 May, the objective of this webinar was to discuss:
How AI can be implemented into the risk management practices?
Which opportunities is AI creating for better risk management?
What are the highlights of the European Commission’s risk-based approach to Artificial Intelligence?
Speakers were:
Philippe Cotelle, Head of Insurance Risk Management at Airbus Defence and Space and FERMA Board member, will highlight the key findings from FERMA’s report on “AI applied to Risk Management”.
Irina Orssich and Eric Badiqué are both working for the European Commission as Team leader and Adviser for Artificial Intelligence in the Unit for Technologies and Systems for Digitising Industry. They will present the Commission’s White Paper on AI and the other EU initiatives which aim at strengthening the EU legal framework regarding AI applications, especially in the field of privacy.
GDPR & corporate governance: the role of risk management and internal audit o...FERMA
The webinar discussed the full results and recommendations of a joint project between FERMA and the European Confederation of Institutes of Internal Auditing (ECIIA), to assess how the EU General Data Protection Regulation (GDPR) impacted our professions, one year after its enforcement. This webinar helped to know:
- To which extent the risk manager and the internal auditor are involved in the GDPR corporate implementation
- How GDPR has affected the interactions between risk management, internal audit and Data Protection Officer (DPO)
- What are the best practices and recommendations to embed personal data protection in the risk and audit governance of your organisation
After one year of GDPR implementation, FERMA and ECIIA sent in May a common basis of five questions to their risk and internal audit members.
The objectives were to:
- Evaluate the roles of the risk management and internal audit functions regarding the GDPR and personal data related risks
- Provide a unique insight into the implementation of the GDPR by companies to the European policymakers
GDPR & corporate governance: The Role of Internal Audit and Risk Management O...FERMA
This paper is a collaboration between FERMA and the European Confederation of Internal Audit Institutes ECIIA and focuses on the impacts of the GDPR on corporate governance practices in the year following its implementation. Most specifically, it looks at the roles played by internal audit departments and risk management functions.
Ferma report: Artificial Intelligence applied to Risk Management FERMA
FERMA brought together a group of experts from within and beyond the risk management community to develop the first thought paper about AI applied to risk management.
Their aim was to perform an initial assessment of the potential value of AI to improve enterprise risk management (ERM), and second, to understand how risk managers can be key actors in highlighting to the organisation leadership the opportunities and challenges of AI technologies.
The working group expects that corporate risk management will benefit from AI in several areas. “From its ability to process large amounts of data to the automation of certain risk management repetitive and burdensome steps, AI could allow risk managers to respond faster to new and emerging exposures. By acting in real time and with some predictive capabilities, risk management could reach a new level in supporting better decision making for senior management.”
This paper aims to guide risk managers on applying AI from a basic understanding to developing their own strategy on the implementation of AI. It includes an action guide and a template for risk managers to develop their own AI risk management roadmap.
Webinar: how risk management can contribute to sustainable growth?FERMA
This webinar will help risk management and sustainability practitioners apply enterprise risk management (ERM) concepts and processes to environmental, social and governance-related risks (ESG)
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Advantages and Disadvantages of CMS from an SEO Perspective
2015.10.07 risk culture
1. Thanks for your support !
LIVING AND
WORKING IN A
RISKIER WORLD
PROFESSION – INNOVATION – DIVERSITY
2. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Cultural Risk workshop
Attitudes to risk across cultures
Candida Snow – Snow Culture & Communication
Culture in risk and insurance
Tim Astley – Zurich Insurance Company Limited
Global business, global culture?
John Ludlow – Director, Leading in Risk Limited
Moderator:
Julia Graham
President of FERMA
2
12. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Culture is the accepted values, customs,
attitudes and behaviours of a group of people
Culture is the filter through which
we perceive, evaluate and judge
National
CorporateProfessional/
department/team
14. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Value differences can be explained by four
dimensions of national culture
Power distance « PDI »
Individualism / Collectivism « IDV »
Masculinity / Femininity « MAS »
Uncertainty avoidance « UAI »
Professor Geert Hofstede
15. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Power distance
Low power distance
(PDI-)
responsibility delegated
hierarchy for convenience
same rules for all
initiative
High power distance
(PDI+)
responsibility at top
hierarchy is existential
privileges
obedience
17. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Individualism
Collectivism
the group: “We”
group responsibility
value standards differ for
‘in-group’
loss of ‘face’, shame
relationship oriented
Individualism
the individual: “Self”
individual responsibility
value standards apply to
all
loss of self-respect, guilt
task oriented
19. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Masculinity
feminine (MAS -)
doing your best
levelling
consensus
failure allowed
sympathy for the underdog
masculine (MAS +)
being the best
status
competition
failure is a disaster
admiration for achievers
21. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Uncertainty avoidance
Low uncertainty avoidance
(UAI -)
low need for structure and rules
comfortable with unfamiliar risks
what is different is interesting
relaxed
High uncertainty avoidance
(UAI +)
need for structure and rules
comfortable with familiar risks
what is different is dangerous
stressful
23. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Action and Implementation
Time
Action
German, Austrian
Dutch, Danish
American / UK
Belgian, French
26. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Inward
Regulatory drive
How to ensure good / effective risk
management
Search for consistency across all
levels of the business (decision
making)
Two lenses – inward and outward looking
Why is it important to an insurer?
26
Outward
Need for full understanding of risk and
resilience (current approach – on-the-
ground, grading)
What determines how a company will
handle a loss?
Need metrics to determine what ‘good’
looks like
27. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Ability to gain insight is different
Inward
How to approach these two challenges?
27
Define ways to embed them
e.g.
• Commitments in personal objectives
• Behaviour of ‘key risk takers’
• Understand through employee surveys
• Clarify relationship between business
decisions and risk tolerance
• Analyse ‘incident’ responses – learning
curves
Identify what attributes are important
e.g
• Decision making
• Leadership
• Staff involvement
• Outcome orientation
• Meritocratic
• Market focus
• Innovation
Outward
• Relies more on experience, broad indicators and gut feel
28. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Examined claims with significant business interruption
(consequential loss) component
Identified key elements that influenced how well claim was
handled
We built a picture of what ‘good’ resilience looks like
Looking from the outside
28
29. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
BI Claims lessons learned
29
Determining Resilience
Is there a clear understanding /
definition of the critical activities?
If something did go wrong, what
would the company do?
Has the company demonstrated the
credibility of alternatives?
What broader business issues might
influence decision making?
Impact assessment
Recovery strategies
Proven / tested
capability
Business culture ?
30. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Need to understand:
Market dynamics and business drivers
Consistency of objectives
Silos, decision making
Track record
Employee profile
What does ‘culture’ consist of?
30
31. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
What does ‘good’ look like?
31
Positive Negative
How good is the information flow?
Are there any concentrations of knowledge?
What is the ‘residence time of key employees*?
(* might be the entire workforce or influential individuals)
How easy is it to make a decision?
Is there consistency of purpose across functions / businesses?
How homogeneous is the organisation?
How successful is the business? How dominant is the financial imperative?
How well do they understand their business?
To what extent does technical skill align with business skill?
How well have they done it before (responded to a crisis)?
How are external relationships managed?
How cooperative is management?
What evidence is there of good management controls?
Looking (from the outside) for indicators that might predict behaviours in ‘stress’ situations
32. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
‘Hard’ aspects of risk management and planning are
important
Ensure the ‘soft’ side is not ignored
Requires an understanding of culture
Show how organisations can be adapted
Enhanced resilience
Conclusion
32
33. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Global business
Global culture?
John Ludlow
Director
Leading In Risk Limited
john.ludlow@leading-in-risk.com
+44 (0)7808 094542
34. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Business yesterday
• Business structured around geographies
• Oversight limited
• Staffed with professional expat leaders
• Policies mainly local and often detached from PLC policies
• Business built in the local culture and environment
• Products and services delivered to regional needs
Allmytroublesseemedsofaraway
35. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
What changed
• Greater trade between and within regions
• High levels of labour migration within and between countries
• Out-sourcing and off-shoring of production and support
• Supply-chains have become more international
• Shift in the balance of power towards Eastern economies
• Internet based systems and communication
• Globalisation of consumer expectations
• Intangible assets, like brands, have risen in value
Complex,Integrated,Fast,ConsistentandTransparent
36. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Brands evolved with the economy
As the economy evolved, driven by competition and enabled by technology,
so too have brands
• Branded experiences became the new growth area and global markets enabled
global brands
Raw
Materials
Goods
Services
Experiences
37. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Brands are more important & fragile than ever
Brands now represent Business Ecosystems
•Complex and opaque supply chains – but can I trust what I am buying?
•Web-based technology – but who has my data and what are they using it for?
•Brand franchising – but who am I trusting?
Trust is in decline for many
•Social media is enabling consumers to communicate
•Regulators are moving to protect consumers
•Reputation that took years to build can be destroyed in an instant
Strong global brands are trusted and valuable
38. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Strong and resilient global brands
Centrally driven to be relevant, distinctive, repeatable and consistent
• Leaders of their business ecosystems
• Mature Leadership
• Matrix Management
• Manage to outcome and effect rather than to task
Operate responsibly and sympathetically in local cultures
• Disciplined
• Stakeholder aware and consumer centric
• Proactively responsible
• Responsive to issues
39. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Strong global brands think globally
Strong Leadership
• Purpose, beliefs and values
• Vision; mission, ambition, strategy and behaviours
• Organisation of the business resources by market segments and regions
Attractive Brand Stories
• History and culture of the business – how things get done and why
• Brand position in the competitive landscape
• Clarity about customers – who they are and what they expect
• Product & service essentials and differentiators
40. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Strong global brands think globally
Common and proactive management systems
• Policies, procedures and controls within the business
• Technology and information systems
• People development and management systems
• Active communication
• Stakeholder groups
• Internal and External
• Broadcast and Listen
42. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Behaviours
Winning Ways
• Identified by staff members from around the world
• Behaviours that they felt made IHG successful
Mature Leadership
• Doing the right thing and showing we care for others
• Working together and treasuring diversity
• High performance culture
45. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Leadership at IHG - Trust
IHG is a brand led business
We champion the trusted
reputation of our brands to
drive our performance
We consistently deliver on our
brand promises
Trust
& Love
Brands
People
Delivery
46. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Build Trust By Doing Business Responsibly
RESPONSIBLE
DELIVERY
RESPONSIBLE
BRANDS
RESPONSIBLE
PEOPLE
& risk
measure
Compliance
Monitor program
delivery &
emerging issues
deliver
consistent &
repeatable
experiences
do no harm
do good winning
live our
effort is
ensure
valued
RESPONSIBLE
BUSINESS
maturityways
48. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Protect Reputation By Managing Crises
PREVENT
•Risk assessments
•Responsible Business
Programmes
•Crisis response and crisis
communications
•Risk and Crisis
Management capability
RESPONSE
•Media monitoring,
intelligence gathering
•Crisis training, scenario
planning
PREPARE
•Lessons learned, review or
revise strategy
•Rebuilding stakeholder
trust
RECOVER
Pre-Crisis
/ Incident
Post-Crisis
/ Incident
49. BRUSSELS, 20-21 October
www.ferma.eu
FORUM 2015
Venice, Italy 4-7 October
Summary – it is all about trust and reputation
Acting locally to build and maintain personal relationships
West – we leave home, go to work and do a deal
Plus in America the law comes first
East – think relationships and marriage
Thinking globally to deliver consistently
Leadership and Vision
95% global discipline and brand stories
Common Systems
Active Communication
51. Thanks for your support !
John Ludlow
Director
Leading In Risk Limited
john.ludlow@leading-in-risk.com
+44 (0)7808 094542
Tim Astley
European Regional Practice Leader
Zurich Insurance Company Limited
tim.astley@zurich.com
Candida Snow
Snow Culture & Communication
candida@snowcc.info
www.snowcc.info
T: +31 38 466 2478
M: +31 655 842 762