This document provides information for volunteers at South County Hospital. It begins by introducing the hospital system, which includes South County Hospital, home health services, and a surgical supply company. It then discusses the hospital's mission of providing quality healthcare. The document outlines the hospital's values and explains that it is accredited by The Joint Commission. It provides details about the volunteer program, including opportunities, requirements, and the mission statement. It covers infection prevention policies and procedures. It emphasizes hand hygiene and outlines isolation precautions. It discusses marketing and community outreach efforts. It closes by addressing privacy, compliance, and safety responsibilities of volunteers.
The volunteer training document provides information on various topics to prepare volunteers for their roles. It begins with the volunteer services mission statement focusing on caring, respect, integrity, collaboration and excellence. It describes volunteer opportunities for students and areas they can serve in. It also reviews hospital values, accreditation, infection prevention, safety protocols, emergency codes, customer service and more to ensure volunteers understand expectations and can properly assist patients, staff and visitors.
The document provides information about USBD Hospitalists & Consultants' mobile care transition team and community house call program. The program aims to safely transition patients from the hospital or nursing facility to home, reduce hospital readmissions, and improve the home care experience. The mobile care team conducts in-home medical visits and coordinates care with other providers to meet patients' needs. The 3-step process begins when a home health agency refers a recently discharged patient to the program.
We shall overcome fear and ignorance in our pledge to serve humanity.
Our Promise
Safe transition to home
Reduce hospitalization
Improve patient satisfaction and experience
Reduce cost of medical care
Optimize care of homebound senior
Is it safe to go to physical therapy clinics at this stage of the COVID-19 pandemic? Here are the precautions PT clinic should take to minimize the risk of coronavirus.
This inspection report summarizes the findings of an inspection of Sunnyhill Residential Care Home conducted on November 8, 2016. The home received an overall rating of good across five categories: safe, effective, caring, responsive and well-led. People living at the home reported feeling safe and well cared for. Staff were properly trained and the home had appropriate policies and oversight in place to ensure a high standard of care.
NewLife HOMECARE INC. provides various services including patient advocacy, pharmacy services, patient services, nursing and support. They work closely with patients, doctors, and treatment centers to ensure high quality care. They offer 24/7 access to clinical services, advocacy, supplies, nursing support, and help patients with financial/insurance issues. Patient testimonials praise NewLife for their individualized care, assistance, and for fighting on their behalf.
Assisting Hands provides both skilled medical services such as nursing and therapy, as well as non-medical personal care services to allow clients to remain safely in their homes. Their mission is to offer exceptional personalized home care and services include assistance with daily living activities, companionship, Alzheimer's care, post-surgery care, and care from qualified nurses, therapists and caregivers up to 24 hours per day.
LRGHealthcare pledges to always address patients' care needs, listen to patients and meet their needs, answer all questions, honor patients' dignity and values, assist with tasks like changing positions and using the bathroom, and ensure patients have everything they need to feel comfortable during their stay. The document provides information about services available to patients such as room service, telephone use, spiritual care, advance directives, and visiting guidelines. It also addresses what patients should bring to the hospital and options for families of patients.
The volunteer training document provides information on various topics to prepare volunteers for their roles. It begins with the volunteer services mission statement focusing on caring, respect, integrity, collaboration and excellence. It describes volunteer opportunities for students and areas they can serve in. It also reviews hospital values, accreditation, infection prevention, safety protocols, emergency codes, customer service and more to ensure volunteers understand expectations and can properly assist patients, staff and visitors.
The document provides information about USBD Hospitalists & Consultants' mobile care transition team and community house call program. The program aims to safely transition patients from the hospital or nursing facility to home, reduce hospital readmissions, and improve the home care experience. The mobile care team conducts in-home medical visits and coordinates care with other providers to meet patients' needs. The 3-step process begins when a home health agency refers a recently discharged patient to the program.
We shall overcome fear and ignorance in our pledge to serve humanity.
Our Promise
Safe transition to home
Reduce hospitalization
Improve patient satisfaction and experience
Reduce cost of medical care
Optimize care of homebound senior
Is it safe to go to physical therapy clinics at this stage of the COVID-19 pandemic? Here are the precautions PT clinic should take to minimize the risk of coronavirus.
This inspection report summarizes the findings of an inspection of Sunnyhill Residential Care Home conducted on November 8, 2016. The home received an overall rating of good across five categories: safe, effective, caring, responsive and well-led. People living at the home reported feeling safe and well cared for. Staff were properly trained and the home had appropriate policies and oversight in place to ensure a high standard of care.
NewLife HOMECARE INC. provides various services including patient advocacy, pharmacy services, patient services, nursing and support. They work closely with patients, doctors, and treatment centers to ensure high quality care. They offer 24/7 access to clinical services, advocacy, supplies, nursing support, and help patients with financial/insurance issues. Patient testimonials praise NewLife for their individualized care, assistance, and for fighting on their behalf.
Assisting Hands provides both skilled medical services such as nursing and therapy, as well as non-medical personal care services to allow clients to remain safely in their homes. Their mission is to offer exceptional personalized home care and services include assistance with daily living activities, companionship, Alzheimer's care, post-surgery care, and care from qualified nurses, therapists and caregivers up to 24 hours per day.
LRGHealthcare pledges to always address patients' care needs, listen to patients and meet their needs, answer all questions, honor patients' dignity and values, assist with tasks like changing positions and using the bathroom, and ensure patients have everything they need to feel comfortable during their stay. The document provides information about services available to patients such as room service, telephone use, spiritual care, advance directives, and visiting guidelines. It also addresses what patients should bring to the hospital and options for families of patients.
This inspection report summarizes the findings of an inspection of Alison House, a respite care home for adults with learning and physical disabilities. The home was found to provide safe, effective, caring, responsive, and well-led care. Staff understood safeguarding procedures and managed risks and medicines appropriately. Residents received individualized support that met their needs and involved family. The manager promoted a supportive culture and quality was monitored through audits. Overall, the home was rated good across all areas inspected.
This document provides an overview of Su Clinica, a community health center. It details the services provided, including clinical services across pediatrics, dental, women's health and more. It discusses the center's role as a Federally Qualified Health Center and its focus on serving the uninsured and those in poverty in Cameron and Willacy Counties. The document also outlines policies, procedures, emergency preparedness plans and compliance programs expected to be followed by employees, students and volunteers at Su Clinica.
Su Clinica Familiar Orientation presentation 2014dentalweb
This document provides an overview of Su Clinica, a community health center. It details the services provided, including clinical services across pediatrics, dental, women's health and more. It discusses the center's role as a Federally Qualified Health Center and its focus on serving the uninsured and those in poverty in Cameron and Willacy Counties. The document also outlines policies, procedures, emergency preparedness plans and compliance programs expected to be followed by employees, students and volunteers at Su Clinica.
Senior Helpers provides in-home care services for seniors including companion care, personal care, Alzheimer's/dementia care, and wellness programs to help seniors live independently and improve their quality of life. Their services include care planning, caregiver matching, caregiver screening and oversight. They aim to be a professional, dependable provider through co-designing individualized care plans and thoroughly screening all caregivers.
Nightingales Home Health Agency is located in Cincinnati, Ohio and provides in-home health care services. It was founded over 30 years ago by experienced nurses to help people recover at home from illness or surgery. The agency employs registered nurses, licensed practical nurses, and nursing assistants to provide skilled nursing care, rehabilitation, wound care, medication management, and transportation services to aging, ill, or recovering clients. Nightingales believes in holistic care and serving as a bridge between hospitals and independent care.
Fiscal Year 2014 was a year of expanding services and community connections for Total Health Care. They increased clinical services like optometry and pediatric dental screenings. Behavioral health, substance abuse, and HIV programs remained strong. Total Health Care also plans to open a new health center. While winter weather and an electronic records transition impacted operations, over 37,000 patients were still seen and positive net income was reported. Total Health Care remains committed to its mission of providing excellent care to the communities it serves.
Here's what to expect during your time in our hospitals. If you have any questions, don't hesitate to ask. Read on for more information on parking, what to bring to hospital, and information for visitors.
The document provides an overview of resources available to patients during their hospital stay at Greenville Health System Cancer Institute. It details amenities in patient rooms, visitor policies, the roles of the healthcare team members, and services such as music therapy, nutrition counseling, spiritual care, and palliative care that are available. The guide aims to prepare patients and answer common questions about the hospital experience.
The document is a resume for Wainright Gonzales Trinidad, a 28-year-old Filipino nurse seeking a position as an ER or staff nurse. He has a Bachelor of Science in Nursing degree and over 4 years of experience working as a staff nurse in Saudi Arabia. His resume outlines his educational background, qualifications, work experience, and describes the duties of an ER or staff nurse position.
This inspection report summarizes the findings of an inspection of Pilgrim Wood Residential Home. The inspection assessed whether the home was safe, effective, caring, responsive and well-led. Overall the home received a rating of good. Key findings included that people felt safe and staff had appropriate training. Staff understood their responsibilities regarding consent and safeguarding. The home was found to be well managed with effective oversight of quality.
The document outlines regulations for certified nursing assistants (CNAs) established by the Omnibus Budget Reconciliation Act of 1987. It details required training programs, competency evaluations, and continuing education for CNA certification and duties. The document provides guidance on acceptable and prohibited CNA tasks, delegating duties, maintaining patient privacy and safety, and reporting any instances of abuse or negligence.
Nursing is a profession dedicated to caring for human health. As a nurse, Nathalia Castillo has responsibilities like providing patient care, being honest, and carefully and patiently attending to patients. In her opinion, nursing requires helping people and taking on big responsibilities, as a patient's life could be lost if a nurse is not willing to help or fulfill their duties at any time.
Traditional Roots Healthcare is a nonprofit organization that aims to provide sustainable and culturally diverse healing spaces using traditional medicine techniques like acupuncture, herbal medicine, and nutrition. It was founded by Annie Lund and Valerie Overby, who both have backgrounds in traditional Chinese medicine and community outreach. The organization seeks to heal, strengthen, and empower underserved groups through non-verbal treatments and cultural traditions.
8/22/2019: Vecinos Farmworker Health Programprofcyclist
Vecinos is a medical home for farmworkers in Western North Carolina. We improve the wellness of farmworkers and their families with health care, education, community partnerships, and advocacy.
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Client Navigator - A position funded through Home Care and the Saskatchewan Ministry of Health that provides you with a single contact for persons needing to use community based services in the Cypress Health Region. The Client Navigator is a nursing professional to help you arrange for care and discharge planning.
Better Health
Marilyn Krause
Hand hygiene is the most important measure for healthcare workers to prevent transmission of harmful germs and healthcare-associated infections. The document explains that thousands die daily from infections acquired during healthcare and that hands are the main way germs are transmitted. It recommends cleaning hands with alcohol-based formulations for routine hygiene if hands are not visibly soiled, and washing with soap and water when hands are dirty or after using the toilet. Proper hand hygiene should be practiced by all healthcare workers and caregivers, especially before and after contact with patients.
Progress Unlimited is a nonprofit organization located in Owings Mills, Maryland that provides residential and medical day programs for adults with developmental disabilities. The medical day program serves about 93 individuals and provides two meals, nursing care, therapies, activities and transportation five days a week from 8am to 4pm. Clients have various physical, intellectual and developmental disabilities and chronic health conditions. The program coordinates services between physicians, health care providers and community resources to promote clients' health and independence. Caring for clients presents challenges in communication, emergency care, and medication administration due to clients' disabilities.
This document provides information on various certification programs and courses offered by the Institute for Professional Care Education. It includes summaries of certification programs in advanced dementia care, care core certification, personal care aide certification, dementia care certification and developmental disabilities certification. Each certification includes multiple courses focused on different caregiving topics and skills. The document also provides details on individual courses, including course IDs, names, descriptions and durations.
This document proposes bringing people together to do something great through authentic and collaborative efforts that are inspiring, accessible and affordable, with a drive to discover new things, appreciate where we are, and share generously with others.
The document provides 10 ways to master leadership skills: 1) Work on preparation through seeking information and emulating great leaders. 2) Choose a cause to volunteer for to develop skills while improving lives. 3) Keep an open mind to new ideas and change. 4) Rehearse speeches to deliver them sincerely and effectively. 5) Develop discipline through vision, planning, executing missions, and reaching goals. 6) Master meeting deadlines by setting and enforcing them to efficiently complete projects. 7) Maintain contact with your group and address concerns swiftly. 8) Remember to truly listen to understand others' perspectives. 9) Cooperate with others as leadership requires teamwork. 10) Always prioritize others' needs above your own.
Este documento presenta ejemplos de trípticos, gigantografías e identificadores organizadores. En resumen, ofrece ideas para presentar información de manera clara y atractiva a través de diferentes formatos visuales.
This inspection report summarizes the findings of an inspection of Alison House, a respite care home for adults with learning and physical disabilities. The home was found to provide safe, effective, caring, responsive, and well-led care. Staff understood safeguarding procedures and managed risks and medicines appropriately. Residents received individualized support that met their needs and involved family. The manager promoted a supportive culture and quality was monitored through audits. Overall, the home was rated good across all areas inspected.
This document provides an overview of Su Clinica, a community health center. It details the services provided, including clinical services across pediatrics, dental, women's health and more. It discusses the center's role as a Federally Qualified Health Center and its focus on serving the uninsured and those in poverty in Cameron and Willacy Counties. The document also outlines policies, procedures, emergency preparedness plans and compliance programs expected to be followed by employees, students and volunteers at Su Clinica.
Su Clinica Familiar Orientation presentation 2014dentalweb
This document provides an overview of Su Clinica, a community health center. It details the services provided, including clinical services across pediatrics, dental, women's health and more. It discusses the center's role as a Federally Qualified Health Center and its focus on serving the uninsured and those in poverty in Cameron and Willacy Counties. The document also outlines policies, procedures, emergency preparedness plans and compliance programs expected to be followed by employees, students and volunteers at Su Clinica.
Senior Helpers provides in-home care services for seniors including companion care, personal care, Alzheimer's/dementia care, and wellness programs to help seniors live independently and improve their quality of life. Their services include care planning, caregiver matching, caregiver screening and oversight. They aim to be a professional, dependable provider through co-designing individualized care plans and thoroughly screening all caregivers.
Nightingales Home Health Agency is located in Cincinnati, Ohio and provides in-home health care services. It was founded over 30 years ago by experienced nurses to help people recover at home from illness or surgery. The agency employs registered nurses, licensed practical nurses, and nursing assistants to provide skilled nursing care, rehabilitation, wound care, medication management, and transportation services to aging, ill, or recovering clients. Nightingales believes in holistic care and serving as a bridge between hospitals and independent care.
Fiscal Year 2014 was a year of expanding services and community connections for Total Health Care. They increased clinical services like optometry and pediatric dental screenings. Behavioral health, substance abuse, and HIV programs remained strong. Total Health Care also plans to open a new health center. While winter weather and an electronic records transition impacted operations, over 37,000 patients were still seen and positive net income was reported. Total Health Care remains committed to its mission of providing excellent care to the communities it serves.
Here's what to expect during your time in our hospitals. If you have any questions, don't hesitate to ask. Read on for more information on parking, what to bring to hospital, and information for visitors.
The document provides an overview of resources available to patients during their hospital stay at Greenville Health System Cancer Institute. It details amenities in patient rooms, visitor policies, the roles of the healthcare team members, and services such as music therapy, nutrition counseling, spiritual care, and palliative care that are available. The guide aims to prepare patients and answer common questions about the hospital experience.
The document is a resume for Wainright Gonzales Trinidad, a 28-year-old Filipino nurse seeking a position as an ER or staff nurse. He has a Bachelor of Science in Nursing degree and over 4 years of experience working as a staff nurse in Saudi Arabia. His resume outlines his educational background, qualifications, work experience, and describes the duties of an ER or staff nurse position.
This inspection report summarizes the findings of an inspection of Pilgrim Wood Residential Home. The inspection assessed whether the home was safe, effective, caring, responsive and well-led. Overall the home received a rating of good. Key findings included that people felt safe and staff had appropriate training. Staff understood their responsibilities regarding consent and safeguarding. The home was found to be well managed with effective oversight of quality.
The document outlines regulations for certified nursing assistants (CNAs) established by the Omnibus Budget Reconciliation Act of 1987. It details required training programs, competency evaluations, and continuing education for CNA certification and duties. The document provides guidance on acceptable and prohibited CNA tasks, delegating duties, maintaining patient privacy and safety, and reporting any instances of abuse or negligence.
Nursing is a profession dedicated to caring for human health. As a nurse, Nathalia Castillo has responsibilities like providing patient care, being honest, and carefully and patiently attending to patients. In her opinion, nursing requires helping people and taking on big responsibilities, as a patient's life could be lost if a nurse is not willing to help or fulfill their duties at any time.
Traditional Roots Healthcare is a nonprofit organization that aims to provide sustainable and culturally diverse healing spaces using traditional medicine techniques like acupuncture, herbal medicine, and nutrition. It was founded by Annie Lund and Valerie Overby, who both have backgrounds in traditional Chinese medicine and community outreach. The organization seeks to heal, strengthen, and empower underserved groups through non-verbal treatments and cultural traditions.
8/22/2019: Vecinos Farmworker Health Programprofcyclist
Vecinos is a medical home for farmworkers in Western North Carolina. We improve the wellness of farmworkers and their families with health care, education, community partnerships, and advocacy.
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Client Navigator - A position funded through Home Care and the Saskatchewan Ministry of Health that provides you with a single contact for persons needing to use community based services in the Cypress Health Region. The Client Navigator is a nursing professional to help you arrange for care and discharge planning.
Better Health
Marilyn Krause
Hand hygiene is the most important measure for healthcare workers to prevent transmission of harmful germs and healthcare-associated infections. The document explains that thousands die daily from infections acquired during healthcare and that hands are the main way germs are transmitted. It recommends cleaning hands with alcohol-based formulations for routine hygiene if hands are not visibly soiled, and washing with soap and water when hands are dirty or after using the toilet. Proper hand hygiene should be practiced by all healthcare workers and caregivers, especially before and after contact with patients.
Progress Unlimited is a nonprofit organization located in Owings Mills, Maryland that provides residential and medical day programs for adults with developmental disabilities. The medical day program serves about 93 individuals and provides two meals, nursing care, therapies, activities and transportation five days a week from 8am to 4pm. Clients have various physical, intellectual and developmental disabilities and chronic health conditions. The program coordinates services between physicians, health care providers and community resources to promote clients' health and independence. Caring for clients presents challenges in communication, emergency care, and medication administration due to clients' disabilities.
This document provides information on various certification programs and courses offered by the Institute for Professional Care Education. It includes summaries of certification programs in advanced dementia care, care core certification, personal care aide certification, dementia care certification and developmental disabilities certification. Each certification includes multiple courses focused on different caregiving topics and skills. The document also provides details on individual courses, including course IDs, names, descriptions and durations.
This document proposes bringing people together to do something great through authentic and collaborative efforts that are inspiring, accessible and affordable, with a drive to discover new things, appreciate where we are, and share generously with others.
The document provides 10 ways to master leadership skills: 1) Work on preparation through seeking information and emulating great leaders. 2) Choose a cause to volunteer for to develop skills while improving lives. 3) Keep an open mind to new ideas and change. 4) Rehearse speeches to deliver them sincerely and effectively. 5) Develop discipline through vision, planning, executing missions, and reaching goals. 6) Master meeting deadlines by setting and enforcing them to efficiently complete projects. 7) Maintain contact with your group and address concerns swiftly. 8) Remember to truly listen to understand others' perspectives. 9) Cooperate with others as leadership requires teamwork. 10) Always prioritize others' needs above your own.
Este documento presenta ejemplos de trípticos, gigantografías e identificadores organizadores. En resumen, ofrece ideas para presentar información de manera clara y atractiva a través de diferentes formatos visuales.
The document provides orientation information for volunteers in patient care areas at South County Hospital. It outlines the dress code, hygiene practices like hand washing, and tasks volunteers may perform such as cleaning equipment, stocking supplies, making rounds with a hospitality cart, and greeting visitors at the front desk. Volunteers are expected to project professionalism, avoid discussions of patient medical information, and check with nurses for priorities and which patient rooms to avoid.
The document outlines the brand identity, products, pricing, target market, and distribution channels for a casual clothing line called "They are made for your everyday". It targets consumers aged 16-26 looking for casual daily wear styles. Products include t-shirts, polos, vests, jeans, shorts, accessories, caps, shoes, and bags priced between 100-2890 Baht. The brand can be found at stores in Siam Square, Jatujak Market, and MegaBangna as well as online.
This document provides information for volunteers at South County Hospital. It begins by introducing the hospital system, which includes South County Hospital, home health services, and a surgical supply company. It then discusses the hospital's mission of providing quality healthcare. The document outlines the hospital's values and explains that it is accredited by The Joint Commission. It provides details about the volunteer program, including opportunities, requirements, and the mission statement. It covers infection prevention policies and procedures. It emphasizes hand hygiene and outlines isolation precautions. It discusses marketing and community outreach efforts. It provides contacts for compliments, complaints, and privacy issues. It stresses the importance of confidentiality and outlines environment of care safety responsibilities.
Tsunamis are caused by displacement of large volumes of water, usually due to earthquakes, landslides, volcanic eruptions or other seismic events. Tsunamis have long wavelengths and can travel at high speeds across oceans before slowing down and growing taller near coastlines, sometimes resembling a rapidly rising tide. The 2004 Indian Ocean tsunami killed over 230,000 people across 14 countries due to the immense destructive power of tsunamis, which can devastate entire coastal areas through high-speed wall of water and dragging debris back out to sea. Modern technology has enabled the development of tsunami-proof buildings that are elevated on deep foundations and designed for easy water flow to withstand such events.
The document provides codes and procedures for various emergency situations at hospitals in Rhode Island. It summarizes codes for fire (Code Red), fire alarm system issues (Code 78), cardiac arrest (Code Blue), child abduction (Code Amber), person with a weapon (Code Silver), bomb threat (Code Green), security assistance needed (Code Grey), preparing for a mass casualty event (Code Triage Standby), active mass casualty response (Code Triage), hazardous material spill (Code Orange), and trauma team response (Code Yellow). Staff are instructed to call an emergency operator to report the code and follow specific response procedures depending on the emergency situation.
Senior Life magazine, which I created and edited myself. Forgive the awkward layouts - the ads were sold in "pre-fab" blocks. I built the ads per client requests.
The document discusses Happy Life Home Health Care Center, a home health care provider in Abu Dhabi. It outlines the center's mission to provide personalized care through a dedicated team. The center aims to offer a full range of in-home services, specializing in complex cases. It currently provides nursing services but plans to expand its multidisciplinary departments. Home health care benefits include lower costs than hospital care and improved well-being and family support for patients. The center's nursing team provides medical treatments and assists with daily living activities.
1) Hand hygiene should be performed before and after contact with patients, and before and after contact with the patient's environment or shared equipment to limit transmission of infectious agents.
2) There are 5 critical times for hand hygiene known as the "5 Moments" which are before touching a patient, before clean procedures, after body fluid exposure, after touching a patient, and after contact with the patient's surroundings.
3) Hand hygiene involves using alcohol-based hand rub or handwashing with soap and water at appropriate times depending on when hands are visibly soiled.
Assisted living present-senior care-11-8-11ibrahamahmed
CBM Health Care Mobile Physicians provides in-home health care services including doctors, nursing, therapy, and medical equipment and supplies to assisted living facilities, independent living communities, and nursing homes. They have over 20 years of experience and accept all insurance plans. Their services help seniors live independently and comfortably at home or in their community.
This document provides information about London Central & West (LCW), a not-for-profit organization that provides various healthcare services in parts of Central, West and North London. LCW operates NHS 111 services, provides out-of-hours GP care, supports five Urgent Care Centers, and other services. It aims to provide patient-centered, timely, consistent, safe and seamless care through local recruitment and an ethos of putting patients first. LCW ensures high quality of care through monitoring patient satisfaction, clinical governance, and risk assessment. It is seeking both clinical and non-clinical staff to join its team.
21285 anw summit poster hand hygiene prtAllina Health
The document describes a hand hygiene improvement initiative at Abbott Northwestern Hospital. It outlines several key drivers of their program: establishing hand hygiene as an organizational priority with senior leadership support; using a multidisciplinary team and data-driven process improvement methodology; and ensuring ongoing communication, education, and accountability among staff. Their initiative utilized focus groups, surveys, and a multi-pronged approach including tools, messaging, and engaging patients. They achieved significant increases in hand hygiene compliance rates after implementing interventions such as public data display, modeling behavior change, and celebrating accomplishments.
The Family Health Center at MedStar Franklin Square Medical Center in Baltimore, Maryland was founded in 1972 to provide high-quality and comprehensive care to the surrounding community. As a patient-centered medical home, it facilitates partnerships between patients, their physicians, and families. The modernized facility offers improved access to care through convenient hours and a coordinated care team that manages chronic conditions and transitions of care. The Family Health Center also supports a family medicine residency program and utilizes health information technology to enhance patient education, communication, and quality of care.
The document provides an annual report for 2014-2015 for a free clinic that provides care for uninsured families. It summarizes the clinic's mission, leadership, services provided, financial information, patient demographics, and honors volunteer contributors. The clinic treated over 12,000 patients, provided $4 million in donated goods and services, and relies heavily on volunteers to deliver comprehensive medical care to those in need in the community.
To provide the newly hired staff with information about the organizational mission, vision, values, and strategic objectives, accreditation agencies, EMTALA, corporate compliance, HIPAA, patient relations, infection control, hospital information systems, social services, cultural competency, and non-blood
This document summarizes the activities of a cancer auxiliary group in Arkansas. It provided over 46,000 volunteer hours and $141,000 in grants for cancer programs in the past year. The group aims to lift others up and make a positive impact on patients' lives. Reasons for volunteering include health benefits from helping others and making a difference. Safety protocols and rules for volunteers are outlined regarding patient privacy, safety, and representing the organization well. The group celebrates patients' milestones and hopes to see continued progress in treating cancer.
This document provides an overview of 10 key areas for personal care aides (PCAs) and home health aides (HHAs) including patient bill of rights, confidentiality, professionalism, infection control, observing and reporting, elder abuse, patient binders, medications, light housekeeping, and doctor's appointments. It discusses the rights and responsibilities of patients, how to involve patients in their care plan, HIPAA privacy laws, proper handwashing techniques, use of personal protective equipment, what should be reported and to whom, and maintaining professional boundaries.
VVC Nursing : Spring 2011 General Hospital OrientationJustin Gatewood
The document provides an orientation for new patients at High Desert Hospitals, covering topics such as patient rights and responsibilities, advance directives, emergency codes, and general hospital safety. It discusses the right to informed consent, choice of providers, access to emergency care, participation in treatment decisions, and confidentiality of health information. It also outlines responsibilities such as providing accurate medical histories and following treatment plans.
The document provides information about a wound care presentation, including the presenter, objectives, and topics to be covered such as updated wound care guidelines, considerations for hospice patients, risk factors, prevention measures, wound assessment, and basic wound care principles. It also includes instructions for connecting to audio and information about continuing education credits.
The correct answer is C. Make every effort to accommodate the patient and process her into the system to see a provider. Make special accommodations for her belongings to ensure they are secure.
This annual report summarizes the activities and accomplishments of the Community Health Centers of Burlington (CHCB) in fiscal year 2014. It provides an overview of CHCB's continued efforts to provide affordable, high-quality healthcare to all members of the community regardless of their ability to pay. Key highlights include a 33% increase in youth patients served, treating over 120 patients through medication-assisted treatment for opioid addiction, and the community health team providing care coordination and support to over 1,260 patients. Financially, CHCB ended the year with a net income of $978,695 and over $4 million in cash assets.
The document summarizes the author's internship at the Anderson Free Clinic in Anderson, South Carolina. The internship involved patient triage, working with the Care Navigation program to assist non-compliant patients, and various office tasks. Through the internship, the author gained experience in triage, analyzing patient data, and creating informational materials for patients. The Anderson Free Clinic provides free medical, dental, and pharmaceutical services to low-income and uninsured individuals in the community.
This homecare agency provides a wide range of in-home medical, rehabilitation, and support services to help clients remain in their homes. They have a doctor-owned, nurse-managed model with strict safety standards. Services include skilled nursing, physical/occupational/speech therapy, medical social work, and 24/7 nurse support. They aim to improve outcomes through coordinated, compassionate long-term care that improves quality of life.
This document provides information about different types of clinics. It discusses general clinics, maternal and child health clinics, and specialty clinics. General clinics provide basic services like emergency care, treatment of minor ailments, and immunizations. Maternal and child health clinics focus on antenatal care, postnatal care, family planning services, and child guidance. Specialty clinics discussed include tuberculosis clinics and diabetes clinics which provide focused treatment and education for those conditions.
This document provides information on various policies and procedures at Redmond Regional Medical Center. It discusses their mission and values statements, ethics and compliance program, Georgia false claims laws, EMTALA regulations, end of life care, service and therapy animals, teamwork, AIDET communication, performance improvement, core measures, opportunities for improvement, national patient safety goals, and infection prevention. The key topics covered include patient care, ethics, compliance, quality improvement, and safety.
The document summarizes the author's practicum experience at WellSpan, a large healthcare organization in York, PA that provides services across 120 locations. It describes WellSpan's focus on patient privacy and security, values of patient-centered care and community health. The author observed challenges around communication and changes being implemented, and gained exposure to multiple departments. The practicum experience provided valuable education about the large scope and operations of WellSpan.
TEST BANK For Community Health Nursing A Canadian Perspective, 5th Edition by...Donc Test
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Title: Sense of Taste
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the structure and function of taste buds.
Describe the relationship between the taste threshold and taste index of common substances.
Explain the chemical basis and signal transduction of taste perception for each type of primary taste sensation.
Recognize different abnormalities of taste perception and their causes.
Key Topics:
Significance of Taste Sensation:
Differentiation between pleasant and harmful food
Influence on behavior
Selection of food based on metabolic needs
Receptors of Taste:
Taste buds on the tongue
Influence of sense of smell, texture of food, and pain stimulation (e.g., by pepper)
Primary and Secondary Taste Sensations:
Primary taste sensations: Sweet, Sour, Salty, Bitter, Umami
Chemical basis and signal transduction mechanisms for each taste
Taste Threshold and Index:
Taste threshold values for Sweet (sucrose), Salty (NaCl), Sour (HCl), and Bitter (Quinine)
Taste index relationship: Inversely proportional to taste threshold
Taste Blindness:
Inability to taste certain substances, particularly thiourea compounds
Example: Phenylthiocarbamide
Structure and Function of Taste Buds:
Composition: Epithelial cells, Sustentacular/Supporting cells, Taste cells, Basal cells
Features: Taste pores, Taste hairs/microvilli, and Taste nerve fibers
Location of Taste Buds:
Found in papillae of the tongue (Fungiform, Circumvallate, Foliate)
Also present on the palate, tonsillar pillars, epiglottis, and proximal esophagus
Mechanism of Taste Stimulation:
Interaction of taste substances with receptors on microvilli
Signal transduction pathways for Umami, Sweet, Bitter, Sour, and Salty tastes
Taste Sensitivity and Adaptation:
Decrease in sensitivity with age
Rapid adaptation of taste sensation
Role of Saliva in Taste:
Dissolution of tastants to reach receptors
Washing away the stimulus
Taste Preferences and Aversions:
Mechanisms behind taste preference and aversion
Influence of receptors and neural pathways
Impact of Sensory Nerve Damage:
Degeneration of taste buds if the sensory nerve fiber is cut
Abnormalities of Taste Detection:
Conditions: Ageusia, Hypogeusia, Dysgeusia (parageusia)
Causes: Nerve damage, neurological disorders, infections, poor oral hygiene, adverse drug effects, deficiencies, aging, tobacco use, altered neurotransmitter levels
Neurotransmitters and Taste Threshold:
Effects of serotonin (5-HT) and norepinephrine (NE) on taste sensitivity
Supertasters:
25% of the population with heightened sensitivity to taste, especially bitterness
Increased number of fungiform papillae
share - Lions, tigers, AI and health misinformation, oh my!.pptxTina Purnat
• Pitfalls and pivots needed to use AI effectively in public health
• Evidence-based strategies to address health misinformation effectively
• Building trust with communities online and offline
• Equipping health professionals to address questions, concerns and health misinformation
• Assessing risk and mitigating harm from adverse health narratives in communities, health workforce and health system
Muktapishti is a traditional Ayurvedic preparation made from Shoditha Mukta (Purified Pearl), is believed to help regulate thyroid function and reduce symptoms of hyperthyroidism due to its cooling and balancing properties. Clinical evidence on its efficacy remains limited, necessitating further research to validate its therapeutic benefits.
Rasamanikya is a excellent preparation in the field of Rasashastra, it is used in various Kushtha Roga, Shwasa, Vicharchika, Bhagandara, Vatarakta, and Phiranga Roga. In this article Preparation& Comparative analytical profile for both Formulationon i.e Rasamanikya prepared by Kushmanda swarasa & Churnodhaka Shodita Haratala. The study aims to provide insights into the comparative efficacy and analytical aspects of these formulations for enhanced therapeutic outcomes.
Title: Sense of Smell
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the primary categories of smells and the concept of odor blindness.
Explain the structure and location of the olfactory membrane and mucosa, including the types and roles of cells involved in olfaction.
Describe the pathway and mechanisms of olfactory signal transmission from the olfactory receptors to the brain.
Illustrate the biochemical cascade triggered by odorant binding to olfactory receptors, including the role of G-proteins and second messengers in generating an action potential.
Identify different types of olfactory disorders such as anosmia, hyposmia, hyperosmia, and dysosmia, including their potential causes.
Key Topics:
Olfactory Genes:
3% of the human genome accounts for olfactory genes.
400 genes for odorant receptors.
Olfactory Membrane:
Located in the superior part of the nasal cavity.
Medially: Folds downward along the superior septum.
Laterally: Folds over the superior turbinate and upper surface of the middle turbinate.
Total surface area: 5-10 square centimeters.
Olfactory Mucosa:
Olfactory Cells: Bipolar nerve cells derived from the CNS (100 million), with 4-25 olfactory cilia per cell.
Sustentacular Cells: Produce mucus and maintain ionic and molecular environment.
Basal Cells: Replace worn-out olfactory cells with an average lifespan of 1-2 months.
Bowman’s Gland: Secretes mucus.
Stimulation of Olfactory Cells:
Odorant dissolves in mucus and attaches to receptors on olfactory cilia.
Involves a cascade effect through G-proteins and second messengers, leading to depolarization and action potential generation in the olfactory nerve.
Quality of a Good Odorant:
Small (3-20 Carbon atoms), volatile, water-soluble, and lipid-soluble.
Facilitated by odorant-binding proteins in mucus.
Membrane Potential and Action Potential:
Resting membrane potential: -55mV.
Action potential frequency in the olfactory nerve increases with odorant strength.
Adaptation Towards the Sense of Smell:
Rapid adaptation within the first second, with further slow adaptation.
Psychological adaptation greater than receptor adaptation, involving feedback inhibition from the central nervous system.
Primary Sensations of Smell:
Camphoraceous, Musky, Floral, Pepperminty, Ethereal, Pungent, Putrid.
Odor Detection Threshold:
Examples: Hydrogen sulfide (0.0005 ppm), Methyl-mercaptan (0.002 ppm).
Some toxic substances are odorless at lethal concentrations.
Characteristics of Smell:
Odor blindness for single substances due to lack of appropriate receptor protein.
Behavioral and emotional influences of smell.
Transmission of Olfactory Signals:
From olfactory cells to glomeruli in the olfactory bulb, involving lateral inhibition.
Primitive, less old, and new olfactory systems with different path
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachAyurveda ForAll
Explore the benefits of combining Ayurveda with conventional Parkinson's treatments. Learn how a holistic approach can manage symptoms, enhance well-being, and balance body energies. Discover the steps to safely integrate Ayurvedic practices into your Parkinson’s care plan, including expert guidance on diet, herbal remedies, and lifestyle modifications.
Basavarajeeyam is an important text for ayurvedic physician belonging to andhra pradehs. It is a popular compendium in various parts of our country as well as in andhra pradesh. The content of the text was presented in sanskrit and telugu language (Bilingual). One of the most famous book in ayurvedic pharmaceutics and therapeutics. This book contains 25 chapters called as prakaranas. Many rasaoushadis were explained, pioneer of dhatu druti, nadi pareeksha, mutra pareeksha etc. Belongs to the period of 15-16 century. New diseases like upadamsha, phiranga rogas are explained.
ABDOMINAL TRAUMA in pediatrics part one.drhasanrajab
Abdominal trauma in pediatrics refers to injuries or damage to the abdominal organs in children. It can occur due to various causes such as falls, motor vehicle accidents, sports-related injuries, and physical abuse. Children are more vulnerable to abdominal trauma due to their unique anatomical and physiological characteristics. Signs and symptoms include abdominal pain, tenderness, distension, vomiting, and signs of shock. Diagnosis involves physical examination, imaging studies, and laboratory tests. Management depends on the severity and may involve conservative treatment or surgical intervention. Prevention is crucial in reducing the incidence of abdominal trauma in children.
Thyroid Gland- Gross Anatomy by Dr. Rabia Inam Gandapore.pptx
2013 Volunteer Orientation
1. Welcome to Volunteer Services
at South County Hospital
Our People, Our Care, Our Passion
2. South County Health Care
System (SCHCS)
The South County Hospital Healthcare System
(SCHHS) is a full-service healthcare resource offering
a comprehensive range of advanced inpatient,
outpatient and home health services.
South County Hospital
VNS Home Health Services
South County Quality Care
South County Surgical Supply
3. Our Mission
South County Hospital Healthcare System
is dedicated to enriching the quality of life of southern
Rhode Island community members and visitors,
through the delivery of quality healthcare services, the
development of cooperative relationships with other
healthcare providers and the promotion of wellness
through health education and awareness.
5. The Joint Commission
South County Hospital is Accredited by
The Joint Commission – TJC
Who is TJC?
An independent, not-for-profit organization, The Joint Commission
accredits and certifies more than 19,000 health care organizations
and programs in the United States.
Joint Commission accreditation and certification is recognized
nationwide as a symbol of quality that reflects an organization’s
commitment to meeting certain performance standards.
7. “Each year, approximately
300 people volunteer more
than 26,000 hours at South
County Hospital in over
20 different departments.
The efforts and work of the
volunteers contribute a
tremendous value to the
Hospital and community.”
Placement Opportunities
include:
• Patient Information &
Hospital Escort
• Emergency
Department
• Medical Records
• Surgical Services
• Coffee & Gift Shop
8. Volunteer Services
Mission Statement
Guided by the Hospital’s values of Caring, Respect,
Integrity, Collaboration, and Excellence, it is the
mission of every South County Hospital Volunteer to
provide the highest level of support, assistance, and
compassion to all patients, staff, and visitors. In
whatever capacity or role a Volunteer serves, he or she
will demonstrate professionalism and kindness, and
reflect the Hospital’s dedication to quality patient care.
9. Volunteer Services
Health Requirements
All new volunteers and employees are required to get a
health screening, which we provide free of charge at our
Wellness Center in East Greenwich.
Annual health screening (Flu vaccination & Tuberculoses
Skin Test) is required for volunteers in direct patient contact
areas, which will be provided free of charge at the Hospital.
Obtain MMR immunization dates & Chickenpox history
from your physician, if possible.
10. Infection Prevention & Control
Contacts:
Diane Steverman RN, CIC
Infection Preventionist,
Bacon House, Lower Level
DIANE
LEE ANN
Lee Ann Quinn BS, RN, CIC
Director
11. Mission
The Infection Prevention & Control Department
is dedicated to serving the hospital and the community
to prevent the spread of infectious diseases to patients,
employees, volunteers and visitors.
12. ZERO TOLERANCE
A Change of the Culture
We define a culture of safety as a shared value and belief among
employees, managers, and leaders regarding the primary importance of
ensuring that the organization’s equipment and processes cause no physical
harm to employees or patients.
So what does that mean to us in IP?
•Work practice – doing the right thing
•Hand Hygiene compliance, cleaning patient care equipment,
following the IC policies, etc…
14. Follow Standard Precautions
Apply to all patients, regardless of suspected or confirmed
infection status – to protect yourself and patients
Standard Precautions cover:
•
•
•
•
•
•
Blood
Bodily Fluids
Secretions
Excretions (except sweat)
Non-intact skin
Mucous membranes
15. Potential exposures
to blood and body fluids
Prevention is the Goal
If you are exposed:
•Stop Immediately
•First Aid
•Report to Supervisor – Incident Report
•Go to ER for an Evaluation & Treatment
•Follow up Employee Health, Ext. 1656,
Monday to Friday 8:30 – 12:30
16. Isolation Precautions for
Volunteers
When a patient is suspected of having or is diagnosed with an
infectious disease that may be spread to others, the patient is
placed in an isolation room.
An isolation precaution sign will be posted outside the door entry
of the patient’s room. Always check for any signs before entering
a room. If an isolation sign is present, as a Volunteer, do not enter
the patient’s room.
17. Clean your hands- we monitor!
To date we average 90% Compliance
Hand Washing – Soap & Water
Wet hands, apply soap, vigorously lather all surfaces of hands
for 15 seconds, rinse, pat dry, use towel to turn off faucet.
Use: ▪At the start of your shift
▪Before eating
▪After using the restroom
▪After contact with a patient’s non-intact skin (rash, wound)
▪After exposure to a patient with diarrhea (C difficile and Norovirus)
▪When hands are visibly soiled
18. “Stay back, you guys!
This stuff has killed 99.99%
of our fellow germs!”
19. …Or clean your hands with
Alcohol Hand Rub – Rub into all surfaces until dry.
Use:
• After contact with a patient’s intact skin
• After removal of gloves, masks, gown
• After contact with potentially contaminated objects in
the patient’s immediate vicinity
• Before donning gloves to insert an indwelling catheter
Do NOT Use Alcohol Rub:
• After using bathroom
• When hands are visibly soiled
• After caring for patients with diarrhea or non-intact skin
21. Respiratory Hygiene
Cough Etiquette
• Cover nose and mouth.
• Cover your cough using the inside of your elbow.
Do it in your Sleeve!
• After wiping your nose with a tissue dispose of the
tissue and clean your hands.
22. Mycobacterium Tuberculosis
Signs and Symptoms
• Weakness
• Cough > 3 weeks
• Fatigue
• Weight Loss
• Night Sweats
• Blood in Sputum
Patients
• Airborne isolation precautions
Employee / Volunteer
• Screened upon hire and yearly (direct patient contact) with a
skin test (TST/PPD)
23. Volunteer Department
Stay home if you are sick –
• Pink Eye
• Diarrheal Illness
• Flu like symptoms
Remember:
• Never touch needles or other sharps!
• Wash or Disinfect your hands often!
28. A multifaceted approach
ADS — print, radio, television, online, outdoor
BROCHURES — all service lines
DIRECT MAIL —service line specific; general news
COMMUNITY EVENTS — Men’s Health Night, Women’s
Wellness Day, Gardening is Good for You
29. A multifaceted approach
COMMUNITY LECTURES — 3 or more lectures every month
WEBSITES — new site launched in March 2012
SOCIAL MEDIA — Facebook, Twitter, YouTube, Pinterest
EDITORIAL COVERAGE — Ch. 10 television; ProJo; locals
PROMOTIONAL ITEMS — tote bags, pens, calendars
30. ASK ME!
why I’m #1
INCREASE your awareness
ASSURE market growth
ENSURE the strong future of SCHHS
HELP the community we serve!
32. Compliments & Complaints
Privacy & Event Reporting
e
Elain
Contacts:
Elaine Desmarais, Chief Compliance Officer
Claudia Chighine, PI Analyst, Quality, Regulatory
& Corporate Compliance
Pat DiMario, Risk Manager & Privacy Officer
Barbara George, Risk Analyst, Risk Management
Pat
33. Performance Improvement
Quality Department
Please contact our department with patient
compliments and complaints or anything
related to the Hospital or physician’s offices
affiliated with the Hospital.
Compliments or Complaints can be about:
Any Department
Doctor
Nursing
Front Line Staff
Dietary
34. Performance Improvement
Quality Department
If a patient greets you in the Hospital and asks to
speak to someone about a problem he or she has had,
please call x1467 so someone can meet with them
a.s.a.p. in person. If you are unable someone, you can
call Pat Towle x1717 or Elaine Desmarais x 1390.
Thank you for helping us keep our Patients &
Visitors happy with our service!
35. CONFIDENTIALITY
• Patients and their families have a legal right to
expect that confidentiality of information will
be preserved.
• Unlawful use or disclosure of information may
expose you and the Hospital to civil and
criminal liability.
• Any breach of confidentiality will result in the
automatic dismissal of a volunteer.
36. • Volunteers will discuss information only in
private spaces and not in elevators, hallways,
cafeteria, lobbies, waiting rooms, parking lots, or
other public space in the hospital or elsewhere.
• Volunteers must observe these precautions
without exception.
• All issues of concern will be shared only with
the appropriate staff.
• Volunteers may not have access to patient's
charts.
37. What is PHI?
• PHI stands for Protected Health Information.
• Protected information includes any and all information about a
patient, including, name, diagnosis, address, financial
information, family relationships, and any information learned
from the patient, staff, or family.
• Volunteers do not discuss the patient's diagnosis, condition,
treatment, or family information with anyone other than
appropriate hospital personnel.
• Photographing or video taping is not permitted.
• "What you hear and see here, stays here.”
38. Environment of Care Safety
Safety is a volunteer's business. You must consider
yourself a constant member of the Safety Team:
•Report all security emergencies and security related
incidents such as suspicious person or activity by calling the
switchboard x1511 and requesting security.
•Report defective or broken equipment immediately to your
supervisor.
•Observe warning signs; they are for everyone's protection.
•Always walk; do not run. Keep to the right and use extra
caution at corridor intersections.
39. • Report any unsafe conditions to the Volunteer Coordinator.
• Do not assume more responsibility than your training and
ability allow (even if asked by staff member). Always seek
help when you need it.
• Never engage in horseplay or practical jokes on hospital
premises.
• If you find foreign matter or a spill on the floor or see
anything that could cause a possible hazard: Call the
switchboard to request housekeeping and block off the area
so no one gets injured.
• Report all volunteer injuries to your supervisor immediately.
• Be aware of all Hospital Emergency Codes as described on
your badge.
40. Event Reporting
• An “event” is any unusual occurrence, adverse reaction,
negative response, or untoward (unfortunate) event involving a
patient, visitor, employee or any deviation from approved policy
and procedure or adopted standard which could or did result in
injury.
• Reports include accidents, injuries, and anything unusual that
occurs on the hospital premises to a volunteer, patient, employee
or visitor and can include unsafe conditions (circumstances that
increase the probability of a patient safety event).
• All events & unsafe conditions must be reported to the
Volunteer Coordinator immediately.
41. •Your supervisor will need to complete an Event Report Form so
please take note of and report all information such as details of the
event, statements made by involved parties, witnesses and contact
information if injury/event involves a non-patient.
•If an individual is injured they should be offered immediate medical
attention in the Emergency Department.
•If you would like to anonymously report a safety concern, you may
leave a message at x1847.
Risk Management Department Contacts:
Pat DiMario – Risk Manager
& Privacy Officer (x1274)
Barbara George – Risk Analyst (x1953)
Lisa Munkelwitz – Risk Analyst (x3881)
43. Ergonomic Standard
Department of Labor: OSHA
Ergonomics (Definition):
Science of adapting work (and/or equipment)
and the employee to each other for optimal
safety and productivity. To prevent injury to
employees by minimizing physical stressors in
the workplace.
44. Volunteer Don’ts:
Wheelchair
Safety
Tips
Lift a patient
Transport bariatric patients (those
requiring use of the oversized
wheelchair)
Move too fast, as a sudden stop may
jolt the patient
Volunteers Dos:
Give patients the right of way – be
ready to yield
ALWAYS watch clearance of
patient’s feet, hands and elbows
when going through doors, around
corners or entering elevators.
Avoid accidents by watching for
floor conditions such as wet spots,
mats, runners and carpet edges, etc.
45. Principles of Body Mechanics:
(Injury – Prevention)
• Spinal Curves/“Posture”
• Torque
• Base of Support/“Stability”
• Push vs. Pull
46. Pounds of compressive force on lower back
Pounds of compressive force on lower back
Risk of injury
High
20
20
20″
1
10
20″
1
Moderate
20″
Low
10″
Standing
upright
Standing
upright,
lifting 20 lbs.
10″ away
from low
back
Standing
upright,
lifting 20 lbs.
20″ away
from low
back
Bent over,
lifting 20 lbs.
20″ away
from low
back
Bent over,
lifting 1 lb.
20″ away
from low
back
Sitting,
leaning
forward
and lifting
1 lb.
48. Customer Service, Fall Prevention
& Emergency Codes
Donna Donilon, PhD, RN, Director, Professional Practice
49. Customer Service
Always put the patient first
Follow the “golden rule”- treat others as you would
like to be treated
Follow our Guiding Values: Caring- RespectIntegrity- Collaboration- Excellence
How we interact and communicate with our patients
creates a positive impression and memorable
experiences which your volunteer role directly
impacts
50. ACT Initiative
Acknowledge the patient, their concerns and with
questions. Be sincere in listening, answers and
communication.
Care- seek to correct the issue for the patient and
family.
Take Action to make the patient’s experience the best
it can be. This includes how we interact with the
patient. Assist the patient ( within the scope of your
role), or seek assistance in having the patient's issues
resolved.
51. Helpful Behaviors
AIDET is an acronym to assist us communicating with
our patients and family members while providing
excellent service and compassionate care:
Announce/Introduce: Always announce your
presence by knocking and asking for permission to
enter a patient room.
Example: “Good Morning, I’m
, a volunteer.
Is there anything I can do for you and your family?”
52. Helpful Behaviors
Duration: Whenever possible or appropriate
introduce yourself to individuals that have been
waiting in the lobby or Waiting Room, for more
than 30 minutes.
Example: “Hi, my name is
, a volunteer. I’ve
noticed you have been waiting awhile. I’d be happy
to check for you and I will return with an answer as
soon as I can.”
53. Helpful Behaviors
Explanation: Explain what you are there to do for
them or the services you can provide for them or
how you can help them.
EXAMPLE: “Good morning (afternoon or evening),
I’m
, a volunteer. May I help you find what you
are looking for?”
Thank You.
Example: “Thank you. It was my pleasure to
meet/help you. I know you are in very good hands.”
54. Confidentiality
Protect the patient’s information (PHI) by:
Only access the minimal amount of patient information needed to
carry out your role.
Do not share or offer any information about the patient that you
may have learned in the course of your role as a volunteer to
anyone outside the hospital.
Avoid discussing patient’s medical condition, personal stories of
someone else’s hospital experience, avoid offering opinions or
advice.
Refer patient’s questions to the RN.
Avoid discussing information heard on unit regarding any patient
or hospital business.
55. Fall Prevention
Patients are assessed for fall risk by the
Registered Nurse.
Patients who are identified as at risk for fall
have a yellow falling star sign outside their
door, and wear a yellow wrist band.
Fall risk can change at any time during a
patient's hospital stay.
56. No Pass Zone:
If a patient seems at risk for falling (weak &
unsteady), notify the nurse right away.
Redirect the patient to wait for the nurse.
If the patient has fallen, do not move the patient. Call for
help.
The patient will need to be assessed for injury before
being moved.
Fall prevention is everyone’s job.
Awareness and communication helps to keep our
patients safe.
58. Code Red: FIRE
Call Switchboard x1511 to report a fire, smoke or respond to an activated fire
alarm.
General Staff Response: Take “R.A.C.E” (Rescue, Alarm, Contain,
Extinguish) steps if fire is in your area.
If the code is called in another area or department other than yours, the
department should assign someone to:
Check pull stations, heat detectors, and smoke detectors for the activated
device. If you locate a device that has been activated, call the switchboard.
Do Not let anyone in or out of the area. Respectfully inform them of the
situation and to stay in place.
Check all rooms in your area for a fire. If all areas are checked and no fire is
found, your supervisor will call the Switchboard on the regular line, stating
“All Clear” in your area.
59. Code Red: FIRE
Remember:
Stay where you are if your area isn’t affected. NO passing through
Fire Doors and do not use elevators.
If an emergency situation arises requiring you to return to
department, avoid the area in Code Red status.
Know your evacuation route out of your department, if necessary.
60. Code 78: Fire Alarm System Off
All staff to be aware “On Fire Watch.”
Report all fire/smoke to Emergency Operator at x1511
61. Code Blue: Cardiac Arrest
Call switchboard x1511 to report a cardiac arrest and location.
Example: Cardiac arrest, Respiratory arrest, Medical crisis…
Code Team responds to Code Blue to all areas of the
hospital and the MOB as well.
When this code is called, please be aware of team running
throughout the hospital to the necessary area.
62. Code Amber: Child Abduction
Call Switchboard x1511 to give as much as possible a description of the
person who is missing or abducted.
General Staff Response:
Every area or department should assign someone to:
Go to nearest stairwell, elevator, or exit and observe anyone fitting the
description. Advise the person to stay in place and notify the
switchboard of the location where to send help assistance.
Do Not let anyone in or out of the area. Respectfully inform them of
the situation and to stay in place.
Lockdown maybe necessary, so please make sure all stairwells and
exists in your area are monitored until the code has been cleared.
63. Code Silver: Person with Weapon
General Staff Response: Call Switchboard x1511 to report a hostile
situation with a weapon and give as much information of the person,
weapon and location of the situation.
If the code is called in another area or department other than yours:
DO NOT enter the area
Notify Police if there is a weapon by dialing “911” or “4469” (direct
to SKPD)
Do not let people into the area pending the arrival of Police
If someone insists on leaving the area, do not stop them. Get a
description of the person for the police.
64. Code Green: Bomb Threat
Call Switchboard x1511 to report a suspicious package or a report of
someone calling to inform you of a bomb threat or a suspicious package on
the grounds.
General Staff Response:
Check your area for any suspicious packages or items. You know your
area best.
Do Not touch packages or envelopes. Report anything unusual to the
switchboard and they will send someone to confirm.
During the confirmation the team may restrict that area, and surrounding
areas, and may also lead up to lockdown, if necessary. Wait to hear from
your manager or supervisor or someone in charge of your area on next
steps, otherwise normal operations in your area.
65. Code Grey: Security Team
Code Grey is called when security is requested.
Security /Behavioral Team to respond:
Do not enter the area and all other areas during this code will
resume under normal operations.
Based on the situation when the team arrives, the team leader
will request a call to the police if necessary.
66. Code Triage Standby
Code Triage Standby:
This code is called when the hospital is planning for activation of
Code Triage because of a possible event such as a mass casualty
event or Pre-Hurricane Planning.
Administrative section Chiefs to respond to Incident Command
Center (ICC), located Borda Ground Conference Room x1578, to
review the situation.
Decision to activate Code Triage will be determined by Incident
Command Team
67. Code Triage:
Disaster Plan In Effect:
Incident Command Center team or designee will activate the
Emergency All Hazards Operation Plan and a specific response
plan.
What is your responsibility during Code Triage?
Wait for assignment from the Volunteer Coordinator or
department manager as to specific tasks in your area.
In the case of inclement weather, take precaution and follow
instruction from RI Emergency Management Agency.
68. Code Orange: Hazardous Material
DO NOT:
Clean up spill.
Assist anyone that have had contact with the chemical.
DO:
Close all doors to spill area.
Notify your supervisor of the chemical spill. All chemicals
must have a Materials Safety Data Sheets (MSDS) on file in
Facilities Management.
Notify the Emergency Operator at x1511 to report.
Switchboard will Notify Fire Department, if appropriate.
69. Code Yellow: Trauma Team
Trauma Patients are efficiently treated with
Internal Emergency Department Response.
Stay in your assigned area and stay out to the affected area
until code is cleared.
70. Thank you for participating in our online
Volunteer Orientation. To complete this
step, please take a short quiz found
below and a confirmation will be sent to
the Volunteer Coordinator.
Welcome to Volunteer Services at
South County Hospital!
You may keep this slideshow open for information review.