2019 training

1. Spread Kindness Video

2. Volunteers Plant the Seeds of
Kindness

3. One of the
Largest Auxiliaries
In Arkansas
Over 46,000
Volunteer
Hours in the
Past Year
More than
$141,000 in
Grants/Donations
for Cancer
Programs in 2019

4. “ At the end of the day
it’s not what you have
or even what you’ve accomplished…
It’s about who you’ve lifted up,
who you’ve made better.
It’s about what you’ve given back.”
Denzel Washington

5. Why We Volunteer
• “Research has found a significant connection between volunteering and good health. The report
shows that volunteers have greater longevity, higher functional ability, lower rates of depression
and less incidence of heart disease.”
• “There is now a convergence of research leading to the conclusion that helping others makes
people happier and healthier.”
• “I just want to say that the people I have met in the Patient Support Pavilion have been so pleasant
and full of kindness. I always feel they exude so much love in that place.” On a patient comment
card
• “You were just right where I needed you to be when I walked in, God bless you!” –said to a
Wayfinder
• “Hope can be written. Also, it can be given. But today I learned that it can be heard.” A note a
patient left about Bob Boury, pianist
• “Don Davis was the volunteer who took us under his wing. He was great. He is a real asset to the
Myeloma Institute. He is personable, knowledgeable and cares.” From a patient comment card
• Note placed on piano “I’ll never be able to share how much it has meant to me to hear the
beautiful music y’all make.” –Tunes
• “We have the BEST volunteers! They are truly the best around.” - said by a WPRCI staff member

6. FIRE SAFETY
•Rescue the endangered patient.
• Activate an alarm box.
• Contain the fire and smoke; close doors.
• Evacuate if instructed.

8. Safety Training
• We don’t want anyone to be in harm’s way due to
unsafe conditions, so we must adhere to safety
rules and regulations when here on campus:
• Wash Hands (refer to Infection Control Pamphlet)
• Wheelchair Training (lock wheels when loading
and unloading patient; back into elevator)
• Review flip book/badge with codes (in office)

9. Volunteer Rules
Please remember to wear your
blue vests/smocks/polos when you
volunteer, and no blue jeans,
spandex, or flip flops
Please leave gum in your purse or
pocket
Please wait to text or make
phone calls until
shift is over (if necessary, please

10. Medical advice is limited
to the
medical staff only;
please refrain from
consulting patients
Volunteer Rules

11. No Medical or Other Advice
• “Even if you are a retired nurse or have lived
through this experience yourself, please
refrain from giving personal advice to the
patients. We are here for patient support
ONLY. This applies to all of our volunteers. You
are here to guide the patient and be with
them for encouragement not to help with the
medical side of their treatment.”

12. Volunteer Rules
Wear your ID badge at all times
when here
Please only scan your ID badge
in and out of the parking deck
when you are here to
volunteer

13. ID Badges
• The Volunteer Office pays each time you all scan your
badges to enter/exit the Parking 3 deck, so please only scan
them when you are here to volunteer, at a meeting or
volunteer office business (not for patient visits, when the
clinic will validate your parking, or when you’re here on
non-volunteer business). Also, you only have access to
Parking Deck 3 since you are Cancer Institute volunteers;
you cannot use your badge to park elsewhere on campus.
• If you receive a ticket while here volunteering, please bring
it to our office so we can have it voided. Often, if the
parking attendants see your ID badge, they assume you are
an employee parking in patient parking areas. We can
easily void these tickets.

14. We ask that volunteers be
dependable and punctual in
attendance.
Volunteers are asked to notify
the Volunteer Services Office
or the Cancer Institute Gift
Shop if they have a conflict or
need to change their
schedule.
Volunteer Rules

15. Volunteer Rules
Because we are a state institution,
we ask our volunteers not to
initiate a religious discussion with
patients, family members or
visitors. If the patient would like
to discuss their religious beliefs or
spiritual issues, please observe the
following suggestions:
• Listen attentively and sensitively
to the patient
• Show respect for the patient’s
point of view but do not offer

16. DO
• Improve someone’s life
– Welcome Patients
– Listen
– Be courteous and polite
– Always do more than expected
– Do the right thing the first time in a timely manner
– Maintain privacy
– If something is wrong try to make it right
LIVE THE VALUES OF THE
UAMS WINTHROP P. ROCKEFELLER CANCER INSTITUTE

17. HIPAA
Health Insurance Portability
and Accountability Act
of 1996 is designed to
protect the security and
privacy of all
health information

18. HIPAA
• We can only be at our very best by not forgetting
about the important HIPAA policies we follow at
UAMS and this is just a review of information that
Brittany gave us:
• Protected Health Information (PHI) is information
created or received by UAMS, regardless of form,
that can be used to directly or indirectly identify
an individual.
• HIPAA prevents pictures of volunteers, visitors,
patients or families to be taken or distributed
without proper documentation of a release.

19. JCAHO
The Joint Commission on the
Accreditation of Healthcare
Organizations sets standards
for healthcare organizations
and issues accreditation to
organizations that meet
those standards.

20. JCAHO
• We must be at the top of our game every day
whether the Joint Commission surveyors are on
campus or not.
• We never know when we might be visited, so it’s
important that we remember the different
Emergency codes, which again are on the badges
you have, the FIRE plan (RACE), etc. If someone
does stop you and you don’t know the answer,
just direct them to the front desk for Porter
Puckett or come to the volunteer office.

21. VOLGISTICS

22. Volunteer Hours
• “We report your volunteer hours every year not only to top
administration here at UAMS, which tracks volunteer
efforts throughout the hospital, but also to a number of
different organizations in the state including the AR
Hospital Auxiliary Association as well as the Chamber of
Commerce & the City of LR. It’s very important that we log
your hours, so please remember to sign in and out each
time you come.
• Some other tools you may or may not be utilizing:”
• Review self-scheduling (‘Remove me’ tab)
• Review ‘View my Service’ tab which shows hours broken
down by month/year (use for taxes & mileage
reimbursement)

23. FreeGiftWrapping!
Funseasonalitems!
WatchforSpecials!
Winthrop P.
Rockefeller
Cancer Institute
Gift Shop!
OpenMonday-Fridayfrom8:30-
3:30

24. Seed of Hope

25. Seed of Hope
• The Seed of Hope celebration began over 7 years ago
and it celebrates the best thing in the world for our
patients - HOPE. During each one, we celebrate a
patient’s milestone reached, whether it’s their last day
of chemotherapy or radiation, or they are cancer free,
or anything that they want to celebrate with their
family and friends. If you hear the all call throughout
the building saying ‘Come join us on the 1st floor for a
Seed of Hope celebration,’ please do if you can. It is our
hope that one day, through the power of research-
driven treatment, the Seed of Hope will overflow with
tokens symbolizing countless survivors who have won
the battle against cancer.”

26. FAMILY HOME
4300 W. Markham Street
Little Rock, AR 72205
501-978-2900

27. Robin Dean was the coordinator of the Winthrop P.
Rockefeller Cancer Institute Auxiliary Cancer Support
Center at the Family Home of Little Rock for 13 years.
During that time there was no executive director at the
Family Home so Robin served in the capacity, too,
running the house and loving the patients. She was a
valuable member of the Cancer Institute Auxiliary
Board and a community leader. Robin was always
about what she could do to make cancer patients lives
better and healthier.
Robin lost her courageous battle with cancer on June
25, 2019. The Family Home placed the cross in the
garden in memory of Robin. She was an inspiration to
all who knew her.

28. Monster Bash

29. Partners Card 2019

30. Partners Card
“There are only winners with Partners
Card!”
 Explain WIN/WIN/WIN graphic
 Partners Card is in its 16th year
 This year, we have over $35,000 in
sponsorship
 We have raised over 1 Million dollars
in both Central Arkansas and NWA
since the fundraiser began
 Please buy a card and get out and
shop!

31. CONFIDENTIALITY AGREEMENT
I, the undersigned, acknowledge that I received a copy of and read the UAMS Confidentiality
Policy.
As a condition of my employment, continued employment or relationship with UAMS, I agree
to abide by the requirements of the UAMS Confidentiality Policy, and I agree to the terms of
this Confidentiality Agreement.
I understand and agree that if I access, use or disclose Confidential Information in any form –
verbal, written, or electronic – in a manner that is inconsistent with or in violation of the
Confidentiality Policy, UAMS may impose disciplinary action, including but not limited to,
immediate termination of employment, dismissal from an academic program, loss of
privileges, or termination of relationship with UAMS.
I understand that if I receive a sign-on code to access the UAMS Network and Systems, I will
agree to the following terms and conditions:
The sign-on and password codes assigned to me are equivalent to my signature, and I will not
share the passwords with anyone.
I will be responsible for any use or misuse of my network or application system sign-on codes.
I will not attempt to access information on the UAMS Network and Systems except to meet
needs specific to my job or position at UAMS.
I acknowledge that I have received a copy and read the terms of this Confidentiality
Agreement.
_________________________________ ________________
Volunteer Signature Date
___________________________________
Print Full Name
____________________________________
Department
____________________________________
Supervisor
Volunteer Agreement
If accepted as a volunteer at the Cancer Institute, I agree that:
1. I shall hold as absolutely confidential all information that I may obtain directly or
indirectly concerning patients, doctors, or personnel and not seek to obtain confidential information
from a patient.
2. My services are donated to UAMS without contemplation of compensation or future employment and
given for humanitarian, religious or charitable reasons.
3. I shall not solicit any business for an attorney or an insurance company, either on or off UAMS
property or act as a runner or capper for an attorney in the solicitation of business. I shall report all
known occurrences of solicitation for attorneys to the Director of Volunteer Services.
4. I shall not sell or attempt to sell goods or services, request contributions, or solicit persons to sign or
distribute political petitions on hospital premises, unless I receive the express authorization of the
Director of Volunteer Services to engage in these activities.
5. I shall submit to examinations, which may include chest x-rays, skin tests, appropriate laboratory tests
(TB), and/or immunizations that may be necessary as part of my volunteer service.
6. I shall be punctual and conscientious, conduct myself with dignity, courtesy, and consideration of
others and endeavor to make my work professional in quality.
7. I shall attempt to resolve any problems related to my volunteer activities with my supervisor, and, if
unsuccessful, attempt to resolve any such problems with the Director of Volunteer Services.
8. I shall make my best effort to fulfill my commitment to the Cancer Institute by completing all
assignments that I accept.
9. I shall at all times uphold the philosophy and standards of the Cancer Institute.
10. I understand that the Department of Volunteer Services reserves the right to terminate my volunteer
status as a result of:
a. failure to comply with hospital policies, rules and regulations;
b. Absences without prior notification;
c. unsatisfactory attitude, work or appearance; or
d. any other circumstances which, in the judgment of the department director, would make my
continued service as a volunteer contrary to the best interests of the hospital.
I have read the above conditions and I agree to each.
___________________________________________ ______________
Volunteer Signature Date
CONFIDENTIALITY AGREEMENT
I, ______________________________, do hereby agree that I will not
discuss, reveal, copy, fax, or in any manner disclose information to
which I become privy regarding a patient, family member, healthcare
professional or items of sensitive nature which I may observe or hear
about through my association with the Cancer Institute.
I understand that breach of this trust and breaking of this confidentiality
is grounds for dismissal from the Volunteer Program at the Winthrop P.
Rockefeller Cancer Institute.
___________________________________ _____________
Volunteer Signature Date
_____________________________________
Director of Volunteer Services Date
Winthrop P. Rockefeller Cancer Institute
4301 W. Markham Street, #721-1
Little Rock, AR 72205
3 forms to
sign
total!!!

32. Please complete both sides of the
Annual Competency and Self-
Evaluation Checklist

33. “Be a blessing to someone with a
smile, hug or kind word: our
actions can make or break
someone’s day.”
– Melanie Jackson

34. We thank you for serving at the
UAMS Winthrop P. Rockefeller Cancer Institute
Janie Lowe, CVM, Director
Susan Jones, CVM, Assistant Director
Sandy Henry, CVM, Volunteer Coordinator
Juli Chrisman, Gift Shop Manager
Nancy Sink, Gift Shop Assistant Manager
Julia Hamra, PC Development Associate