This document summarizes a study of 5,000 mobile phone users in 111 countries regarding their experiences with network operators, mobile phones, apps and app stores. The study found that Vodafone and Zain provided the best overall network performance, customer loyalty and mobile app performance. While mobile apps are an important factor for 65% of respondents in choosing a network operator, coverage/reliability and customer service remain the top drivers of customer loyalty. 27% of respondents said they would likely switch networks within 12 months.
Ericsson ConsumerLab: Keeping smartphone users loyal Ericsson
This document discusses a study on assessing the impact of network performance on consumer loyalty to mobile operators. Some key findings from the study include:
1) Network performance is currently the main driver of loyalty to mobile operators, followed by value for money. Improving satisfaction with network performance also improves perceptions of value.
2) User expectations of network performance are often greater than the reality of the service received. Many users experience problems like slow browsing speeds.
3) While network performance is important, satisfaction with it is lower than other factors like billing and customer support. This suggests there is room for operators to improve performance.
4) Heavy users who are more aware of network issues are also more likely to consider switching
Telecom operators can gain a competitive edge by providing better network connectivity to reduce call drops and improve coverage. Customers prioritize network quality and it influences their decision to switch operators. Operators should also offer better value to post-paid users to reduce churn and differentiate through a customer-centric approach to keep customers satisfied. They must focus on competitive pricing for calls and data plans as well as tailoring experiences for different customer types and age groups above 26 to maximize reach.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
The mobile maze EY has conducted a major global online customer research study covering 6,000 consumers in 12 countries worldwide. The research, carried out in May and June 2012, was designed to highlight short-and medium- term issues facing mobile operators involved in the mobile services/applications value chain. As part of our primary research, we asked consumers to detail their usage of specific mobile value-added services, exploring take-up drivers and inhibitors, along with their attitudes toward their mobile service providers in key aspects such as communications quality and payment preferences. In both developed and emerging markets across the world, consumers’ rapid adoption of internet-enabled smartphones and tablets has been one of the most significant social, business and technology trends of recent years. As this growth continues, and as device experiences evolve and use cases expand, the market for mobile services and applications is becoming increasingly complex for operators and their customers.
Ericsson ConsumerLab: Connected lifestyles’ expectations identifiedEricsson
This Ericsson ConsumerLab report analyzes evolving consumer needs related to connected lifestyles across the US, Brazil, and Indonesia. Data was collected through online research, focus groups, and surveys totaling 150 million smartphone owners. Key findings include:
1) Seven emerging consumer need areas were identified: instant access everywhere, customizing experiences, switching off, assisted productivity, enhanced togetherness, feeling in control, and location-based services.
2) Consumers want simplified management of content, payments, and usage in one place to reduce complexity.
3) New services need to offer real-time customized solutions based on location to fit mobile lifestyles.
4) Evolving consumer needs open new
Transforming the utilities industry through bpo by teleperformanceTeleperformance
The document summarizes challenges facing the US utilities industry, including lower energy consumption and revenues due to economic factors, changing customer usage patterns, pricing constraints, deregulation, and environmental regulations. It also discusses the need for utilities companies to manage costs and focus on customer experience. Outsourcing non-core functions through business process outsourcing is presented as a strategic option to help utilities companies reduce costs, focus on core competencies, and improve performance.
The document provides insights from a global study on mobile consumer trends. It finds that while mobile phone usage has evolved beyond calls and texts, levels of smartphone adoption and mobile integration into daily life varies significantly between mature, developing, and emerging markets. Emerging markets show the strongest reliance on mobile for personal productivity and lifestyle management. The rise of mobile transactions is also explored, finding consumers are most likely to make entertainment, bill payments and music purchases via mobile. However, ease of use remains paramount for encouraging complex mobile activities like retail purchases or mobile wallet usage.
Operators are calling on to rethink mobile broadband and offer plans tailored to consumers' unique needs. Currently, data plans focus only on data buckets but consumers want more personalized plans based on their usage patterns. The top six smartphone user segments have different preferences for data plan features. For example, video-centric users value inclusive video content and ability to stream without using data allowances more than other users. Consumers are increasingly expecting operators to treat unused data like currency by saving, trading or sharing it.
Ericsson ConsumerLab: Keeping smartphone users loyal Ericsson
This document discusses a study on assessing the impact of network performance on consumer loyalty to mobile operators. Some key findings from the study include:
1) Network performance is currently the main driver of loyalty to mobile operators, followed by value for money. Improving satisfaction with network performance also improves perceptions of value.
2) User expectations of network performance are often greater than the reality of the service received. Many users experience problems like slow browsing speeds.
3) While network performance is important, satisfaction with it is lower than other factors like billing and customer support. This suggests there is room for operators to improve performance.
4) Heavy users who are more aware of network issues are also more likely to consider switching
Telecom operators can gain a competitive edge by providing better network connectivity to reduce call drops and improve coverage. Customers prioritize network quality and it influences their decision to switch operators. Operators should also offer better value to post-paid users to reduce churn and differentiate through a customer-centric approach to keep customers satisfied. They must focus on competitive pricing for calls and data plans as well as tailoring experiences for different customer types and age groups above 26 to maximize reach.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
The mobile maze EY has conducted a major global online customer research study covering 6,000 consumers in 12 countries worldwide. The research, carried out in May and June 2012, was designed to highlight short-and medium- term issues facing mobile operators involved in the mobile services/applications value chain. As part of our primary research, we asked consumers to detail their usage of specific mobile value-added services, exploring take-up drivers and inhibitors, along with their attitudes toward their mobile service providers in key aspects such as communications quality and payment preferences. In both developed and emerging markets across the world, consumers’ rapid adoption of internet-enabled smartphones and tablets has been one of the most significant social, business and technology trends of recent years. As this growth continues, and as device experiences evolve and use cases expand, the market for mobile services and applications is becoming increasingly complex for operators and their customers.
Ericsson ConsumerLab: Connected lifestyles’ expectations identifiedEricsson
This Ericsson ConsumerLab report analyzes evolving consumer needs related to connected lifestyles across the US, Brazil, and Indonesia. Data was collected through online research, focus groups, and surveys totaling 150 million smartphone owners. Key findings include:
1) Seven emerging consumer need areas were identified: instant access everywhere, customizing experiences, switching off, assisted productivity, enhanced togetherness, feeling in control, and location-based services.
2) Consumers want simplified management of content, payments, and usage in one place to reduce complexity.
3) New services need to offer real-time customized solutions based on location to fit mobile lifestyles.
4) Evolving consumer needs open new
Transforming the utilities industry through bpo by teleperformanceTeleperformance
The document summarizes challenges facing the US utilities industry, including lower energy consumption and revenues due to economic factors, changing customer usage patterns, pricing constraints, deregulation, and environmental regulations. It also discusses the need for utilities companies to manage costs and focus on customer experience. Outsourcing non-core functions through business process outsourcing is presented as a strategic option to help utilities companies reduce costs, focus on core competencies, and improve performance.
The document provides insights from a global study on mobile consumer trends. It finds that while mobile phone usage has evolved beyond calls and texts, levels of smartphone adoption and mobile integration into daily life varies significantly between mature, developing, and emerging markets. Emerging markets show the strongest reliance on mobile for personal productivity and lifestyle management. The rise of mobile transactions is also explored, finding consumers are most likely to make entertainment, bill payments and music purchases via mobile. However, ease of use remains paramount for encouraging complex mobile activities like retail purchases or mobile wallet usage.
Operators are calling on to rethink mobile broadband and offer plans tailored to consumers' unique needs. Currently, data plans focus only on data buckets but consumers want more personalized plans based on their usage patterns. The top six smartphone user segments have different preferences for data plan features. For example, video-centric users value inclusive video content and ability to stream without using data allowances more than other users. Consumers are increasingly expecting operators to treat unused data like currency by saving, trading or sharing it.
Auto recall challenges in the new digital world by teleperformanceTeleperformance
This document summarizes challenges facing the auto industry regarding vehicle recalls in the digital age. It notes that recalls are increasing in frequency and scale, with over 60 million vehicles recalled in the US in 2014 alone. While recalls are intended to get unsafe vehicles off the road, about 25% of recalled vehicles are never repaired. The document discusses how consumer notification and engagement preferences are shifting to digital channels like mobile apps and social media, forcing automakers to modernize their recall processes. It maintains that effective customer communication throughout the recall process can help mitigate potential negative impacts on brand image from recalls. The document proposes solutions from Teleperformance to help automakers improve recall management using social media monitoring, multi-channel engagement, and back-office case management
The document discusses findings from Accenture's survey of US personal lines insurance consumers. Key findings include:
1) While online channels are important for information gathering, agents remain the most popular choice for obtaining quotes and purchasing policies, showing consumers prefer a multi-channel approach.
2) Price is the most important factor but not the only one - consumers also value advice, quality, and variety of policies. Over a third are willing to pay for personalized advice.
3) Younger consumers place higher value on advice, though age alone does not determine channel preferences.
4) The survey identified five main customer segments that require tailored marketing, sales, and service strategies to meet their distinct needs and preferences.
5
Mobile and Alternative Payments in the U.S., 3rd EditionReportsnReports
- The report provides 166 pages of analysis on the mobile payments industry in the US, with market sizing and forecasts through 2016 and evaluations of strategies by major players.
- It covers topics like mobile wallet solutions, payment methods, trends in mobile banking and payments, consumer surveys on usage, and more.
- The report is available for $3,995 for a single user license and the table of contents indicates it provides an in-depth look at the industry with 10 chapters.
IBM Keynote Speech during DigiWorld Summit 2011 IDATEIDATE DigiWorld
An IBM survey of over 13,000 consumers in 24 countries found that today's consumers have clear expectations of communications providers and actively search for the best options. Smartphones are well-aligned with consumers' needs for intelligent, tailored communications products and services. The digital revolution is changing the relationship between communications service providers and customers, creating new opportunities for stakeholders but also an unpredictable competitive landscape.
The Value of Narrow Networks in Impacting Plan Costs - As seen in the Oct. 20...Corte B. Iarossi
Narrow networks are gaining popularity again as a way to control rising healthcare costs. They focus on contracting with select high-quality providers in a region in exchange for lower reimbursement rates, with the goal of steering patients to those providers. This can result in premium discounts of 20-25% compared to traditional PPOs. Many self-insured employers are considering adopting narrow networks over the next few years to reduce costs and prepare for the upcoming excise tax. Carriers are developing various versions of narrow networks that offer greater choice and negotiating leverage for employers.
The future of digital advertising: How News Corp is using intelligent audienc...Luke O'Brien
Synopsis: With the digital media landscape becoming increasingly competitive, digital publishers face ever increasing challenges. The winning players will provide media buyers easy access to valuable and scaleable audiences with proven effectiveness against campaign goals.
This session uncovers technology that helps publishers compete using intelligent audience profiling and rich campaign insights. We will present a detailed case study showing how News Corp applied this technology for Toyota to dramatically improve targeting and shift measurement from CTR based metrics to impact on brand awareness, consideration, and purchase intent.
Mobile phones offer a convenient and secure option for banking and payments in the consumer marketplace: the potential for these services has only begun to be exploited. This report presents findings from a survey of 10,000 UK adults on their mobile usage, attitudes towards mobile banking and payments. Key findings include: 1) 60% of UK adults now own a smartphone; 2) 27% currently do some mobile banking, but there is potential for growth in banking apps; and 3) while 20% currently use mobile payments, an additional 30% are interested in using mobile payments.
consumer buying behavior for new mobile connection7620212071
This project will help marketing student who is looking for the project in mobile connection.so i request to all please go through the project and let me know if required,just mentioned your mail id i will forward you.
Also i will help the student to make there project successful in any stream. (asati.vinay@yahoo.in) this is my mail id where you can write whatever thigs you required related any projects, In future i will upload more projects.
Customer Engagement shifts to Mobile Messagingtyntec
To examine the current customer engagement practices and consumer demands, tyntec sponsored Ovum for a consumer survey and market analysis. Ovum conducted an online survey of 1,000 consumers in the U.S. and Germany, in February 2016.
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy systems.
This complimentary research report analyses views and insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It reveals:
•The future for traditional billing and IN charging
•Top strategies to innovate and accelerate time to market
•The future of cloud-based charging and billing
•Successful strategies to build loyalty and increase ARPU
•Services being rolled out and plans for rich communications services (RCS)
This document discusses the importance of customer loyalty for telecom operators. It notes that telecom operators face challenges like high customer churn, demanding customers with low loyalty, and similar service offerings from competitors. The top priority for operators is increasing customer loyalty. However, many loyalty programs are too little, too late. The document then introduces Comarch Loyalty Management as a solution that can help operators achieve their customer loyalty objectives and respond to current needs in the market.
Channel capabilities, product characteristics, and impacts of mobile channel ...Minha Hwang
Drawing on the notion of channel capability, we develop a theoretical framework for understanding the interactions between mobile and traditional online channels for products with different characteristics. Specifically, we identify two channel capabilities—access and search capabilities—that differentiate mobile and online channels, and two product characteristics that are directly related to the channel capabilities—time criticality and information intensity. Based on this framework, we generate a set of predictions on the differential impacts of mobile channel introduction across different product categories. We test the predictions using a counterfactual analysis based on vector autoregression and a large panel dataset from a leading e-market in Korea that covers a 28-month period and contains all the transactions made through the online and mobile channels before and after the mobile channel introduction. Consistent with our predictions based on the theoretical framework, our results suggest that the performance impact of the mobile channel depends crucially on the two product characteristics and the resulting product-channel fit. We discuss implications for theory and multichannel strategy.
The document summarizes key findings from a survey of marketers regarding mobile advertising. Some of the main findings include:
- Marketers expect their spending on mobile advertising to increase over the next two years, with 71% anticipating an increase.
- About one-third of current mobile advertising spend is being substituted from other channels such as print, PC digital, and TV.
- The majority of marketers surveyed are satisfied with the results of their mobile marketing activities.
Harris Interactive is an online research firm based in New York with over 700 employees. They conduct online, telephone, and in-person surveys to provide speed, accuracy, and insights into various topics. They offer both multi-client research including brand and industry reports, as well as omnibus research services. Their clients span various industries seeking information on consumers, customers, and public opinion. Harris Interactive uses both traditional and innovative methods like mobile surveys and social media analytics to understand audiences.
Cómo compran las personas celulares - Estudio - GABATEK - TecnologíaGabatek .com
Cómo compran las personas celulares. http://gabatek.com. 35% de las personas quieren comprar celulares de alta gama, buscando ‘el último y mejor celular’ del mercado. El estudio de Google y compete revelan comportamientos de los usuarios y la investigación que realizan para comprar nuevos celulares.
CRM: The psychology of SmartPhone Majority Adopters and implications for CRM ...Leslie Howard
More than 2 years old in the fast-paced consumer smartphone category, this presentation exemplifies how agency leadership and insight can help marcom clients agree that when the market shifts, their communications strategy needs to keep-up. Primary and secondary research informed recommendations to evolve Verizon Wireless's CRM strategy in terms of: product mix featured and positioning; comms channels employed; creative layout and messaging tone; CTA.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
An Ericsson ConsumerLab report reveals the impact of network speed on the satisfaction and loyalty of Saudi consumers towards their mobile operators in the kingdom. Report findings show that network speed in Saudi Arabia also impacts the adoption of advanced services – more users on faster networks are accessing data services like mobile payment and video calls.
Telecommunications is at the heart of the digital economy, driving and enabling the changing consumer behaviors and demands that have transformed how people consume products and services across many sectors. However, digitization is as much a struggle for Telcos as it is for traditional organizations in many industries.
Our latest survey of over 5700 mobile consumers in the US and Europe has found, for example, that consumers are discontented with their operators.
Auto recall challenges in the new digital world by teleperformanceTeleperformance
This document summarizes challenges facing the auto industry regarding vehicle recalls in the digital age. It notes that recalls are increasing in frequency and scale, with over 60 million vehicles recalled in the US in 2014 alone. While recalls are intended to get unsafe vehicles off the road, about 25% of recalled vehicles are never repaired. The document discusses how consumer notification and engagement preferences are shifting to digital channels like mobile apps and social media, forcing automakers to modernize their recall processes. It maintains that effective customer communication throughout the recall process can help mitigate potential negative impacts on brand image from recalls. The document proposes solutions from Teleperformance to help automakers improve recall management using social media monitoring, multi-channel engagement, and back-office case management
The document discusses findings from Accenture's survey of US personal lines insurance consumers. Key findings include:
1) While online channels are important for information gathering, agents remain the most popular choice for obtaining quotes and purchasing policies, showing consumers prefer a multi-channel approach.
2) Price is the most important factor but not the only one - consumers also value advice, quality, and variety of policies. Over a third are willing to pay for personalized advice.
3) Younger consumers place higher value on advice, though age alone does not determine channel preferences.
4) The survey identified five main customer segments that require tailored marketing, sales, and service strategies to meet their distinct needs and preferences.
5
Mobile and Alternative Payments in the U.S., 3rd EditionReportsnReports
- The report provides 166 pages of analysis on the mobile payments industry in the US, with market sizing and forecasts through 2016 and evaluations of strategies by major players.
- It covers topics like mobile wallet solutions, payment methods, trends in mobile banking and payments, consumer surveys on usage, and more.
- The report is available for $3,995 for a single user license and the table of contents indicates it provides an in-depth look at the industry with 10 chapters.
IBM Keynote Speech during DigiWorld Summit 2011 IDATEIDATE DigiWorld
An IBM survey of over 13,000 consumers in 24 countries found that today's consumers have clear expectations of communications providers and actively search for the best options. Smartphones are well-aligned with consumers' needs for intelligent, tailored communications products and services. The digital revolution is changing the relationship between communications service providers and customers, creating new opportunities for stakeholders but also an unpredictable competitive landscape.
The Value of Narrow Networks in Impacting Plan Costs - As seen in the Oct. 20...Corte B. Iarossi
Narrow networks are gaining popularity again as a way to control rising healthcare costs. They focus on contracting with select high-quality providers in a region in exchange for lower reimbursement rates, with the goal of steering patients to those providers. This can result in premium discounts of 20-25% compared to traditional PPOs. Many self-insured employers are considering adopting narrow networks over the next few years to reduce costs and prepare for the upcoming excise tax. Carriers are developing various versions of narrow networks that offer greater choice and negotiating leverage for employers.
The future of digital advertising: How News Corp is using intelligent audienc...Luke O'Brien
Synopsis: With the digital media landscape becoming increasingly competitive, digital publishers face ever increasing challenges. The winning players will provide media buyers easy access to valuable and scaleable audiences with proven effectiveness against campaign goals.
This session uncovers technology that helps publishers compete using intelligent audience profiling and rich campaign insights. We will present a detailed case study showing how News Corp applied this technology for Toyota to dramatically improve targeting and shift measurement from CTR based metrics to impact on brand awareness, consideration, and purchase intent.
Mobile phones offer a convenient and secure option for banking and payments in the consumer marketplace: the potential for these services has only begun to be exploited. This report presents findings from a survey of 10,000 UK adults on their mobile usage, attitudes towards mobile banking and payments. Key findings include: 1) 60% of UK adults now own a smartphone; 2) 27% currently do some mobile banking, but there is potential for growth in banking apps; and 3) while 20% currently use mobile payments, an additional 30% are interested in using mobile payments.
consumer buying behavior for new mobile connection7620212071
This project will help marketing student who is looking for the project in mobile connection.so i request to all please go through the project and let me know if required,just mentioned your mail id i will forward you.
Also i will help the student to make there project successful in any stream. (asati.vinay@yahoo.in) this is my mail id where you can write whatever thigs you required related any projects, In future i will upload more projects.
Customer Engagement shifts to Mobile Messagingtyntec
To examine the current customer engagement practices and consumer demands, tyntec sponsored Ovum for a consumer survey and market analysis. Ovum conducted an online survey of 1,000 consumers in the U.S. and Germany, in February 2016.
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy systems.
This complimentary research report analyses views and insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It reveals:
•The future for traditional billing and IN charging
•Top strategies to innovate and accelerate time to market
•The future of cloud-based charging and billing
•Successful strategies to build loyalty and increase ARPU
•Services being rolled out and plans for rich communications services (RCS)
This document discusses the importance of customer loyalty for telecom operators. It notes that telecom operators face challenges like high customer churn, demanding customers with low loyalty, and similar service offerings from competitors. The top priority for operators is increasing customer loyalty. However, many loyalty programs are too little, too late. The document then introduces Comarch Loyalty Management as a solution that can help operators achieve their customer loyalty objectives and respond to current needs in the market.
Channel capabilities, product characteristics, and impacts of mobile channel ...Minha Hwang
Drawing on the notion of channel capability, we develop a theoretical framework for understanding the interactions between mobile and traditional online channels for products with different characteristics. Specifically, we identify two channel capabilities—access and search capabilities—that differentiate mobile and online channels, and two product characteristics that are directly related to the channel capabilities—time criticality and information intensity. Based on this framework, we generate a set of predictions on the differential impacts of mobile channel introduction across different product categories. We test the predictions using a counterfactual analysis based on vector autoregression and a large panel dataset from a leading e-market in Korea that covers a 28-month period and contains all the transactions made through the online and mobile channels before and after the mobile channel introduction. Consistent with our predictions based on the theoretical framework, our results suggest that the performance impact of the mobile channel depends crucially on the two product characteristics and the resulting product-channel fit. We discuss implications for theory and multichannel strategy.
The document summarizes key findings from a survey of marketers regarding mobile advertising. Some of the main findings include:
- Marketers expect their spending on mobile advertising to increase over the next two years, with 71% anticipating an increase.
- About one-third of current mobile advertising spend is being substituted from other channels such as print, PC digital, and TV.
- The majority of marketers surveyed are satisfied with the results of their mobile marketing activities.
Harris Interactive is an online research firm based in New York with over 700 employees. They conduct online, telephone, and in-person surveys to provide speed, accuracy, and insights into various topics. They offer both multi-client research including brand and industry reports, as well as omnibus research services. Their clients span various industries seeking information on consumers, customers, and public opinion. Harris Interactive uses both traditional and innovative methods like mobile surveys and social media analytics to understand audiences.
Cómo compran las personas celulares - Estudio - GABATEK - TecnologíaGabatek .com
Cómo compran las personas celulares. http://gabatek.com. 35% de las personas quieren comprar celulares de alta gama, buscando ‘el último y mejor celular’ del mercado. El estudio de Google y compete revelan comportamientos de los usuarios y la investigación que realizan para comprar nuevos celulares.
CRM: The psychology of SmartPhone Majority Adopters and implications for CRM ...Leslie Howard
More than 2 years old in the fast-paced consumer smartphone category, this presentation exemplifies how agency leadership and insight can help marcom clients agree that when the market shifts, their communications strategy needs to keep-up. Primary and secondary research informed recommendations to evolve Verizon Wireless's CRM strategy in terms of: product mix featured and positioning; comms channels employed; creative layout and messaging tone; CTA.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
An Ericsson ConsumerLab report reveals the impact of network speed on the satisfaction and loyalty of Saudi consumers towards their mobile operators in the kingdom. Report findings show that network speed in Saudi Arabia also impacts the adoption of advanced services – more users on faster networks are accessing data services like mobile payment and video calls.
Telecommunications is at the heart of the digital economy, driving and enabling the changing consumer behaviors and demands that have transformed how people consume products and services across many sectors. However, digitization is as much a struggle for Telcos as it is for traditional organizations in many industries.
Our latest survey of over 5700 mobile consumers in the US and Europe has found, for example, that consumers are discontented with their operators.
IOSR Journal of Business and Management (IOSR-JBM) is an open access international journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
The document discusses how most companies have not fully leveraged the potential of mobile technologies to transform their businesses and customer experiences. It finds that only 18% of companies studied have advanced mobile strategies ("Top Performers") while 60% are "Followers" and 22% are "Beginners". Top Performers tend to be in telecom, technology and financial services and have high end-user adoption of their mobile apps. The document also examines how mobile can improve customer experiences across the sales cycle as well as operational processes, but many companies have yet to implement comprehensive mobile strategies.
Accenture estimates that the global "Switching Economy" represents up to $5.9 trillion in potential revenue shifts as consumers change providers. In the US, the switching economy is $1.3 trillion. Customer frustration with poor customer service has led to a 5% increase in switching among US consumers over the past year. Common frustrations include having to contact companies multiple times, long hold times, and repeating information. While digital technologies provide opportunities to improve experiences, companies have largely failed to deliver more personalized service.
Cellular mobile phone service is the wireless telecommunication service that is operated via mobile phone or cellular phone (an electronic telecommunication device).
Cellular mobile services in Pakistan commenced in 90’s when two cellular mobile telephone licenses were awarded to Paktel and PakCom (Instaphone) for provision of cellular mobile telephony in Pakistan.
With the passage of time telecom sector in Pakistan has grown rapidly and currently there are 5 mobile phone operators;
Mobilink, Ufone, Telenor, Zong and Warid telecom.
A Study Of Customer Satisfaction On Telecom Service ProvidersAshley Carter
This document discusses a study of customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam, India. The objectives were to study customer satisfaction, benefits to customers, and customer needs/expectations regarding various service providers. The literature review discusses several past studies related to telecom marketing, customer loyalty, and promotional strategies. The limitations included busy or unknowledgeable respondents. The conceptual framework defines customer satisfaction as meeting or exceeding customer expectations through the entire customer experience process.
This document summarizes a study on consumer preferences and satisfaction towards various mobile phone service providers in Jodhpur City, Rajasthan. The study surveyed 250 mobile phone users of various service providers such as Vodafone, Airtel, BSNL, Reliance, Idea, Tata Indicom and others. The results showed that BSNL had the highest number of users at 36% followed by Airtel at 29.2%. Most respondents (84.4%) had prepaid plans, with BSNL and Airtel being the most popular prepaid providers. The key factors influencing choice of provider were found to be call tariffs, network coverage, and brand image, with family members
Ericsson ConsumerLab report highlights consumer expectations on operators in ...Ericsson
This document summarizes the findings of a study conducted by Ericsson ConsumerLab on understanding Indian consumers' expectations of their mobile operators. The study involved qualitative interviews and quantitative surveys of over 4,000 urban mobile users across India.
Key findings include: 1) Consumers compare their mobile operator experience to other industries and often find operators the most frustrating; 2) There is no single factor to improve satisfaction - different touchpoints like purchase, billing, service are important; 3) Customer service needs improvement to better support data users. The study benchmarks mobile operator experience lowest among industries in India.
The document discusses how most companies are not fully leveraging the potential of mobility to transform customer experience and operational processes. It summarizes a study of 80 leading companies across sectors that found only 18% were "Top Performers" in mobile maturity, having well-defined mobile strategies. Wal-Mart is highlighted as an exception for using mobile technologies to improve the customer shopping experience and supplier collaboration. While mobility can improve sales, service, and efficiency, the study found only 36% of companies use mobile for promotions, sales, and services and 59% have not utilized mobility's full potential for internal operations. The document concludes different sectors vary in their mobile adoption, with technology, telecom, and financial services leading and oil/gas and
Holding the Line: Customer Perceptions of Interactive Voice Response SystemsInteractions Corporation
The attached study looks at customer perceptions of IVRs and other various methods of customer service. The following are its key findings:
• While new technological platforms such as social media and tablet computing are by now familiar to consumers, the telephone remains the preferred method for customer service.
• Most customers still prefer speaking with live customer service representatives, although an overwhelming majority are convinced that CSRs are either failing to get better or are getting worse.
• Customers expect automated telephone service systems to improve, and are inclined to punish companies for failing to comply.
1. The document summarizes a study on customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam under the guidance of Assam University.
2. The objectives of the study were to understand customer satisfaction levels and benefits towards mobile service providers and identify customer needs, expectations, and current satisfaction levels.
3. The study reviewed previous research on topics like marketing of new mobile phone technologies, strategies to retain customers, and analysis of customer attitudes towards cellular services. It also outlined the conceptual framework, importance of customer satisfaction, and methods used to measure satisfaction.
Ericsson ConsumerLab: Experience shapes mobile customer loyaltyEricsson
This document discusses a study on how connectivity experiences shape mobile customer loyalty. Some key findings:
- While networks have improved, smartphone users still frequently face issues like slow loading times. Those with many issues are twice as likely to consider switching operators.
- New emerging video apps and live streaming are placing different demands on networks and causing more issues for some users. Users in South Korea stream 10 hours of live video monthly versus 1.5 hours in the US.
- Smartphone users have developed their own "mental indices" to judge connectivity experiences, like webpage load times and video buffering. Younger users expect operators to focus more on app performance than network coverage.
- Net Promoter Scores alone
Ericsson ConsumerLab: Smartphone Usage Experience ReportEricsson
For more from the ConsumerLab visit: http://www.ericsson.com/thinkingahead/consumerlab
Having access to an internet connection has become an integrated part of everyday life. Each day, around 40 percent of smartphone owners use their smartphones before they have
even got out of bed. On the morning commute, data usage peaks at nearly 70 percent and remains high throughout the day, with users accessing the network in short and frequent bursts.
For the purpose of this report, Ericsson ConsumerLab conducted surveys across Finland, Switzerland and the Netherlands. Consumers were asked to discuss their
perception of network quality, including current satisfaction levels and common problems encountered. from this, it was possible to assess the potential impact for operators. The findings compare feedback from 3,000 smartphone users who took part in an online survey alongside the experiences of a further 500 smartphone users. These 500 users were provided with a tailor made app with which to log the nature and frequency of any issues encountered – and their reactions to these issues.
The document summarizes key findings from a survey of 1,200 consumers on mobile shopping preferences and behaviors. Some of the main findings include:
- A majority (62%) of respondents have purchased physical goods from their mobile devices in the last 6 months. The most purchased categories were entertainment, clothing, electronics, and books.
- Respondents were generally satisfied with their mobile shopping experience and preferred using mobile browsers over apps. The most important features were easy checkout and product/pricing information.
- Visual tools like 360-degree product spins and side-by-side comparisons influenced purchase decisions more than search or reviews. Full-screen views and zoom were the most preferred browsing methods.
- Preferences varied
A PROJECT REPORT ON THE STUDY OF FACTORS INFLUENCING THE BUYING OF MOBILE HAN...Udit Das
This document presents a project report on factors influencing the buying of mobile handsets in Jagdalpur and Raipur City, India. The objectives are to understand attributes considered during purchase and analyze motivations. A literature review covers criteria like physical attributes, price, features and brand influencing purchase decisions. A questionnaire was used to collect primary data on demographics, ownership, brands, price points, features, and factors affecting choice. Findings show youth prefer Samsung and Xiaomi, are influenced by technology, battery life and camera quality, and consider quality, features and price most important when buying. The conclusion is that consumers are influenced by various criteria, with physical attributes, pricing and features playing key roles in brand selection.
Press Release Global Consumer Survey Mwc 2012Rob Van Den Dam
The IBM Global Telecommunications Consumer Survey polled over 13,000 consumers in 24 countries. It found that consumers have high expectations and are less loyal as their options increase. Many consumers are budget-conscious and spend more time online and on social media to discuss services rather than contact providers directly. While consumers are loyal to other brands, there is still a gap in how they perceive their communication service providers. The survey also revealed growth in emerging markets, where consumers are adopting mobile and internet technologies more quickly and have high confidence in future spending. However, most unhappy consumers do not complain to their providers, instead telling friends and family about poor experiences.
Customers Attitude toward Mobile Service Providers in HyderabadIOSR Journals
This document analyzes customer attitudes toward mobile service providers in Hyderabad, India. It surveyed 2,600 customers of Airtel, Vodafone, Idea, and Cell One. Key findings include: 1) Vodafone had the largest market share of customers surveyed, followed by Airtel. 2) Most respondents rated the overall service of their provider as "good" and found the package offerings also "good". 3) Over 60% of respondents said they try new packages offered by their provider.
11 mobile phone research paper hari masterpiece HariMasterpiece
This document summarizes a study on consumer preferences and satisfaction towards mobile network service providers in Madurai City, India. The study analyzed data collected from 125 respondents through surveys. Key findings include:
1) The majority (78.4%) of respondents use prepaid mobile connections and prefer Jio for its fast internet speeds and unlimited calls/SMS.
2) Respondents are generally satisfied with their current provider but want improved coverage, voice quality, and lower recharge pack prices.
3) It is recommended that providers focus on network speed, coverage, call quality, and affordable recharge plans to better satisfy customers.
Similar to Global wireless network operator and mobile satisfaction / customer loyalty survey research white paper June 2010 (20)
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
Dandelion Hashtable: beyond billion requests per second on a commodity server
Global wireless network operator and mobile satisfaction / customer loyalty survey research white paper June 2010
1.
The
Impact
of
Mobile
User
Experience
on
Network
Operator
Customer
Loyalty
Summer
2010
A
global
study
in
111
countries
by
Mob4Hire
and
Business
Over
Broadway
reports
on
the
mobile
user
experience
(mobile
handsets,
mobile
apps,
app
stores
and
network
operators)
and
how
network
operators
can
use
this
information
to
accelerate
growth.