This document provides details on a new software update that will be installed on all company computers. The update includes security patches that fix vulnerabilities, improved compatibility with newer operating systems, and new features to enhance the user experience. The update will be automatically pushed out to all devices overnight on Friday and is expected to take 30 minutes to complete on each computer.
This document provides details on a new software update that will be installed on all company computers. The update includes security patches that fix vulnerabilities, improved compatibility with newer operating systems, and new features to enhance the user experience. The update will be automatically pushed out to all devices overnight on Friday and is expected to take 30 minutes to complete on each computer.
The document discusses the history and importance of chocolate in human civilization. It notes that chocolate originated in Mesoamerica over 3000 years ago and was prized by the Aztecs and Mayans for its taste. Cocoa beans were used as currency and their cultivation was tightly regulated. The Spanish conquest of the 16th century introduced chocolate to Europe, though it was initially consumed only as a bitter drink by the wealthy. Mass production and new technologies in the 19th century made chocolate affordable for the general population.
Presentation in conjunction with American Family on implementing and using analytics within the insurance industry. Presentation includes summary of usage survey within industry, common uses and approaches, and an implementation approach that leverages Six Sigma and Lean Manufacturing to put analytics in place.
Nolan newsletter article on how companies will need to adjust their strategies to the reality that current changes are likely to stay in place, the economic environment will remain a challenge and talent management will become a much greater challenge.
201211 IASA theInterpreter: Social Media - Beware the IcebergSteven Callahan
This document is a quarterly publication from the Insurance Accounting & Systems Association (IASA) that includes the following:
1) The cover story is an article about the rise of social media and the risks it poses to insurance companies, including reputational damage from comments on platforms like Facebook and Twitter.
2) Other sections include association news, articles on topics like actuarial acumen and loss reserve valuation, and information on IASA's executive education programs.
3) The publication provides updates on insurance industry trends, regulatory issues, and educational opportunities for insurance professionals.
The document discusses the history and importance of chocolate in human civilization. It notes that chocolate originated in Mesoamerica over 3000 years ago and was prized by the Aztecs and Mayans for its taste. Cocoa beans were used as currency and their cultivation was tightly regulated. The Spanish conquest of the 16th century introduced chocolate to Europe, though it was initially consumed only as a bitter drink by the wealthy. Mass production and new technologies in the 19th century made chocolate affordable for the general population.
Presentation in conjunction with American Family on implementing and using analytics within the insurance industry. Presentation includes summary of usage survey within industry, common uses and approaches, and an implementation approach that leverages Six Sigma and Lean Manufacturing to put analytics in place.
Nolan newsletter article on how companies will need to adjust their strategies to the reality that current changes are likely to stay in place, the economic environment will remain a challenge and talent management will become a much greater challenge.
201211 IASA theInterpreter: Social Media - Beware the IcebergSteven Callahan
This document is a quarterly publication from the Insurance Accounting & Systems Association (IASA) that includes the following:
1) The cover story is an article about the rise of social media and the risks it poses to insurance companies, including reputational damage from comments on platforms like Facebook and Twitter.
2) Other sections include association news, articles on topics like actuarial acumen and loss reserve valuation, and information on IASA's executive education programs.
3) The publication provides updates on insurance industry trends, regulatory issues, and educational opportunities for insurance professionals.
This document expresses love and appreciation from a spouse to their partner. It thanks the partner for being a blessing, friend, and support. It also expresses that their love was meant to be and will last forever, as they are best friends who support each other through all of life's ups and downs.
This document summarizes dynamics of power and change within organizations. It discusses how managers typically resist change due to feeling responsible for maintaining the status quo. However, some employees take risks and act as change agents through an informal sense of power based on their desire and willingness to make changes. Perceptions of power and ability to make a difference get into individual psychology, and perception constructs our reality, particularly regarding power. Real transformations occur outside formal authority boundaries, relating more to charisma and influence.
1) Evidence-based management involves making decisions based on validated facts and data rather than individual expertise, anecdotes, or untested beliefs.
2) Common misleading approaches include casual benchmarking, relying on past practices without reevaluation, and following entrenched beliefs that may be unsupported.
3) Evidence-based management collects facts, validates evidence, and uses results to drive strategic decisions, creating advantages over competitors.
Webinar on the shift in measuring customer differentiation from satisfaction to engagement, where customers emotionally connect with the service organization versus simply receive service within preestablished time limits. Source of competition for companies looking to differentiate themselves on other than simply price.
200610 Best Review_Strategies_To_Clear_BacklogsSteven Callahan
The document outlines 5 strategies for clearing backlogs of work: clarification, separation, simplification, measurement, and communication. Clarification involves clearly defining the problem, goals, roles and responsibilities. Separation eliminates distractions by putting non-essential tasks on hold. Simplification involves specializing staff on specific tasks. Measurement tracks progress daily. Communication reaffirms goals and expectations constantly. Using these strategies can eliminate backlogs quickly and cost-effectively.
The Nolan Company newsletter article on Big Data and Analytics, their convergence, and how insurance leaders can better leverage the ROI from capturing the right information at the right cost.
Update on the environment and trends being experienced by the property casualty insurance industry presented to a group of executives attending MapInfo's MapWorld conference.
This document summarizes key points from a presentation on applied analytics. It discusses how analytics can provide business insights, predictive analysis, and more accurate decision-making. It then presents several case studies, including using analytics to score prospects, manage agents, improve pricing with loss-based models, develop retention strategies, and detect fraud. It concludes with guidelines for implementing analytics, emphasizing having an executive roadmap, using comprehensive data, and engaging talented staff.
This document is a collection of loving messages and poems from a spouse expressing their deep feelings of love and commitment to their partner. It talks about how their love was meant to be and will last forever. It also expresses gratitude for how their partner has brought them great joy and support over the years of their marriage.
The document summarizes the top 10 technology stories from the first half of 2012 according to PropertyCasualty360.com and Tech Decisions magazine. These stories range from the role of Chief Information Officers in transforming insurance companies and using big data, to the importance of claims technology and whether personal auto insurance will still exist in a changing technological world. The slideshow highlights how technology is impacting insurers' business operations and their need to adapt their processes and systems to remain competitive.
Article discussing the potential for realignment of insurance strategies to focus on differentiating factors that may or may not include legacy systems replacement. Should legacy systems be outsourced and insurance resources reapplied to strategically unique areas?
200803 LOMA Conference - Creating a Call CenterSteven Callahan
Case study presented with participating carrier on the process involved in creating a highly effective call center delivering competitively differentiating service.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
201207 Tech Decisions: 5 Keys to Fast Successful New Deployments.pdfSteven Callahan
Article reviews how to deal with the deluge of new technological options and the aspects of a strategy for quick, high quality implementations of emerging technologies. Based on company success stories, article lays out what will work.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
201406 IASA: Analytics Maturity - Unlocking The Business ImpactSteven Callahan
Overview of how experienced insurers are finally unlocking the business value of analytics to strengthen financial results through improved underwriting, better pricing, agent enablement, enhanced risk management, and targeted cost reductions and how analytics maturity and a roadmap increases the odds of success.
Reviews the importance of the claims payment process and how that moment of truth can define the competitive advantage of an insurance company. Focus is on how understanding and improving the process of claims payment benefits market share and organic growth.
201308 Insurance And Technology Webinar: Upgrading Financial SystemsSteven Callahan
Webinar on the reasons for upgrading financial systems, which are often left behind with the focus on customer facing administration and distribution management systems. Yet regulations are forcing companies to look at the benefits of upgrading their financial systems.
201005 LOMA CFO Inforum: State of the Insurance IndustrySteven Callahan
Overview of the key drivers and economics influencing the insurance industry in the coming years. Major trends in products, distribution, and service discussed.
201307 Nolan QNL: Game-Changers - Big Data AnalyticsSteven Callahan
How is big data and the use of analytics altering insurance company risk management and operations? What are the key factors to successfully integrating and using the deluge of new information and tools.
201201 Nolan Newsletter: Industry Trends - A Closer LookSteven Callahan
This document summarizes the challenges facing the life and annuity insurance industry in 2012, including continued economic uncertainty, low interest rates, and increased regulation. It recommends that companies focus on innovation, global opportunities, new product solutions, alternative distribution channels, improved customer service, and rigorous investment of resources. Facing these difficulties, the industry's greatest challenge is innovatively changing how insurance is communicated, sold, and serviced for the future.
201202 Insurance News Network: CIO Stepping Stones to SuccessSteven Callahan
The document discusses the role of the CIO and how they can create value for their organization. It summarizes a study that found CIOs focus primarily on cost reduction and efficiency. However, the author argues CIOs should play a more strategic role, focusing on innovation and disruption. To truly succeed, CIOs need a deep understanding of both business and technology so they can champion initiatives that blend new technologies with business needs. They must act as translators who leverage emerging technologies to generate unique solutions and competitive advantages for their organization.
Article discussing longer term implications of the current challenges facing the industry and likely structural changes that will occur over time. Technology, talent management, operations and service differentiation are all discussed.
The document announces a webinar titled "The Analytics Gold Rush: Mountains of Data, Hidden Profits" that will discuss how insurance companies can leverage large amounts of fragmented data through analytics to gain strategic insights and generate sustainable profits. It will provide examples of how carriers are using sophisticated analytics to improve pricing, identify growth opportunities, customize offerings, and incorporate external data. Attendees will learn new areas where analytics are adding value, operational and strategic benefits, results from an executive survey, and tactics to generate measurable returns from analytics.
Quick interview discussing most effective way to start leveraging the power available in analytics and big data. Discusses key points on how to successful gain traction integrating analytics into the decision making process.
201204 Nolan QNL: Life and Annuity Industry OutlookSteven Callahan
An abbreviated version of the industry forecast for 2012 pointing out the highlights of key issues, strategies, areas needing focus, and likely structural changes.
201205 Property Casualty 360: TMI is Never BadSteven Callahan
Quoted several times in article on the value of information and how the industry is unlikely to ever get too much. Information is critical so insurance decision making; managing it is becoming far more difficult.