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Partners in Technology (PiT) - Public Safety Business Agency - 23 October 2015

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Partners in Technology briefs Queensland's ICT industry about the Frontline & Digital Services, operations and priorities for the coming 12 months for the Public Safety Business Agency.

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Partners in Technology (PiT) - Public Safety Business Agency - 23 October 2015

  1. 1. Frontline & Digital Services, Operations and Priorities for the Coming 12 Months Jenson Spencer, CIO Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  2. 2. About F&DS  1st Agency across Australia to support all Triple Zero (000) Functions across a whole state.  F&DS provides Information and Technology Services to QLD Police, Ambulance and Fire and Emergency services state-wide  25,000 user base, + 80,000 volunteers and QLD Public  900+ Radio Towers State Wide  ~2.26 million phone calls are received to Triple Zero each year  F&DS has ~800 Staff  F&DS Budget is ~ $175 Million Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  3. 3. About F&DS  1st Agency across Australia to support all Triple Zero (000) Functions across a whole state.  F&DS provides Information and Technology Services to QLD Police, Ambulance and Fire and Emergency services state-wide  25,000 user base, + 80,000 volunteers and QLD Public  900+ Radio Towers State Wide  ~2.26 million phone calls are received to Triple Zero each year  F&DS has ~800 Staff  F&DS Budget is ~ $175 Million Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  4. 4. For a Safe and Secure Queensland PSBA Frontline & Digital Services Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  5. 5. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  6. 6. Platinum Services  000 Dispatch (QAS/QFES/QCAD – 000 Telephony, ESCAD, QCAD, MDT, consoles etc)  QPRIME  Policelink  IXP  Radio communications  OMS  Mobility  Email Critical systems currently supported by Platinum Services are: Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  7. 7. Significant Projects - 12 Months • Mobile Services Program • Emergency Services Computer Aided Dispatch (ESCAD) Upgrade Program • ESCAD GWN Integration Initiative • DR/HA Kedron • State Emergency Services Task & Management (SES TAMS) Project • Emergency Vehicle Priority (EVP) Project • QAS Radio Communications Network Upgrade Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  8. 8. Mobile Services Program • Mobile-based capabilities to drive a decrease in office-based administration and increase in frontline policing. • Currently delivering increase in device fleet to 5400 devices. • F&DS network infrastructure work underway to meet future capacity requirements. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  9. 9. Emergency Services Computer Aided Dispatch (ESCAD) Upgrade Program A program of work for QAS and QFES to upgrade the ESCAD System including: • Infrastructure • Operating system • Application software. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  10. 10. ESCAD GWN Integration Initiative • GWN integration into ESCAD for QAS and QFES utilising Narrow-band Radio Data Capability Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  11. 11. DR / HA Kedron • Provide Disaster Recovery and High Availability for Kedron data centre to improve stability and availability of critical systems. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  12. 12. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content. SES TAMS ProjectEVP Project • Joint initiative between PSBA and TMR. • Assists the front line service delivery agencies of QAS and QFES by providing green lights at traffic signals, during Code 1 (lights and sirens) emergency response situations if it is safe to do so. • Provides the SES with a system to manage assistance tasks state-wide.
  13. 13. Projects – Helping Our Workforce • One PSBA Domain • One Infra System • Office 365 • Bring Your Own Device (BYOD) Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
  14. 14. Transforming Vendor & Contract Management Why is this so important? • F&DS performance is critical to emergency services • F&DS vendor & contract management capability is critical • F&DS current & future vendors are critical What are we doing? • Establishing SLAs with vendors for mission critical contracts • Forecasting our procurement needs 18-24 months ahead • Building clear vendor management practices Want to get involved? Provide us feedback – contact the Manager, Vendor & Contract management unit Angie.Richards@psba.qld.gov.au Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

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