1. TYWANNA HUGHLEY
121 Margie Drive, Apartment 1401
Warner Robins, GA, 30193
Cell: (205) 601-0060, Home: (478) 333-2632
tiwanh@yahoo.com
OBJECTIVE: Aspiring Health Care Manager or Practice Manager eager to combine twenty-five years of
practical experience in food service management with academic achievements in the medical and business
arenas.
SUMMARY OF QUALIFICATIONS
Motivated and experienced professional with a background in various management positions,
including program management, personnel training, and team coordination.
Skilled problem solver, able to flourish in high pressure and fast-paced environments.
Educated specialist in employment law including Equal Employment Opportunity (EEO), Americans
with Disabilities Act (ADA), and Title VII of the Civil Rights Act.
Business administrator highly proficient in coordinating with management, cross-functional teams
and vendors in the execution of daily tasks and functions.
Well-versed in generating and maintaining records and reports, securing equipment and supplies,
and complying with all administrative and district policies and regulations.
KEY SKILLS & ACCOMPLISHMENTS
Decreased turnover by 30% assured proper safety and risk training and schedule awareness.
Achieved 95% of safety compliance standard as per Food and Drug Administration (FDA) and public
health inspections.
Reduced food cost by 2% while maintaining an A vs. T % lower than 10%.
Flawlessly managed book operating, labor, and training budget to a consistent 5% increase;
resulted in savings of $55,000 annually.
Increased managerial bonuses from $25 to $2,000, and general managerial bonuses from $75 to
$6,000.
Successfully oversaw numerous multi-million dollar operations.
Daily influenced employees to achieve their goals.
Consistently monitored progression with personal feedback.
EDUCATION
Benedictine University, Lisle, Illinois, February 2013
Master of Public Health (MPH)
Master of Business Administration (MBA).
University of Alabama, Tuscaloosa, Alabama, December 1992
Bachelor of Arts (BA) in English
o Focus with Pre-Med Curriculum
o Minors- Spanish and African American Studies
North CentralHealth District Public Health for Middle Georgia, December 2012 - February 2013
Unpaid Internship
o Interest was focused on Environmental Health. Obtained a 4.0 GPA and received a
Professional Certificate.
2. RELEVANT EXPERIENCE
Olive Garden, Warner Robins and Macon, GA, October 2011- Present
Service, Sales, and Culinary Manager
Lowered food, beverage, and labor cost on a daily basis by 3-5 % to optimize profit.
Diversified staff by nearly doubling total personnel.
Ensured compliance of all kitchen operations with federal and state food safety
regulations.
Prized for intuitive interpersonal skills, as shown by ability to communicate with and train
individuals.
Efficiently resolved problems or concerns to the satisfaction of staff as well as customers.
Amplified average weekly guest count from 3000 to 4000 per week, increasing profits to almost 40%.
Acorn Food Services, Inc., Keystone Café, Newtown Square, PA, October 2009- May 2011
Food Director
Achieved zero turn-over in a two-year span, resulting from improved morale.
Managed $640,000 inventory and equipment assets relating to procurements.
Supervised six culinary experts providing food service to private industries, universities and
colleges, municipal governments, and federal agencies.
Created a quarterly incentive plan as a result of increased sales.
Hosted and planned Civil War Veteran Annual Celebration with 2000 in attendance, catered
breakfast and lunch; supplied last minute box lunch services to 200 parade-marching cadets.
Cracker Barrel,Lagrange, GA, August 2006- October 2009
Associate General Manager
Dedicated to fiscal responsibility by reducing food cost to 0.01%, balancing supplies and labor
management, decreasing employee turnover by 90%, and increasing public safety and sanitation
adherence to 98%.
Spearheaded re-branding of restaurant image which triggered 2.67% increase in sales and excellent
guest reviews, thereby effecting reversal of two-year downturn.
Trained employees in HAACP guidelines and SERV-safe certification rules
Interpreted and adhered to FDA regulatory safety and sanitation requirements as staff consultant.
Executed well-choreographed and professionally crafted presentations with a budget baseline in
excess of $2M.
ADDITIONAL SKILLS
Cracker Barrel Assistant General Manager Training Program (AGMTP), August – October 2006
Focused upon P&L, General Ledger (GL), Budget Planning and Forecasting, Employee
Management, Inventory, Stock, Supply Chain Management, Event Planning, Customer Service, and
Public Health Regulatory Requirements.
Participated with a research team conducted by Dr. Dianne Langford of Temple University in Addis Ababa,
Ethiopia, June 2009
Assisted in improving hospital settings for pediatric patients
Enhanced social equality for women in health care issues.
Completed targeted coursework, January 2011 – May 2013
Leadership Ethics; Health Policy; Behavior and Social Aspects of Public Healing; Epidemiology;
Financial Accounting; Managerial Accounting; Biostatistics; Managerial Economics.
Proficient in the following technology:
