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This document discusses Oracle's Business-Driven IT Management solution which aims to address the disconnect between business and IT. It summarizes the key components of the solution as: 1) Business-Driven Application Management which maps business metrics to IT events and manages IT from a business perspective. 2) Integrated Application-to-Disk Management which eliminates management silos and creates agile IT infrastructure for dynamic business needs. 3) Integrated Systems Management and Support which proactively identifies and fixes problems to maximize business productivity.
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2. oracle days sebastiaan vingerhoed_buckarest_november3rd
- 1. <Insert Picture Here> SebastiaanVingerhoed Solution specialist for EE&CIS region
- 2. © 2010 OracleCorporation On-line booking failed
- 3. © 2010 OracleCorporation IT Business Vendor Vendors can’t address business requirements Solutions tailored for systems not business Vendor disconnect from IT operations issues Silo’ed IT Management Traditional Systems Management Approach
- 4. © 2010 OracleCorporation 6% 14% 28% 23% 24% 52% 60% 85% Other Data was lost Were kicked off page Were unable to proceed to new page Application was difficult to navigate Application was down or unavailable Received error messages Slow response times Source: Performance Under Pressure: 2009 OAUG ResearchLine Survey Customer experiences with web applications
- 5. © 2010 OracleCorporation The application was up 90% of time. How satisfied are my users? We had 200 database transactions. How many orders did we complete? Our servers are up. We will look into it. My order is stuck, what’s going on? Business–IT Disconnect Business Demand Traditional IT Response
- 6. © 2010 OracleCorporation Solution: Oracle’s Business-Driven IT Management Integrated Application-to-Disk ManagementBusiness-Driven Application Management Integrated Systems Management and Support IT Business Vendor
- 7. © 2010 OracleCorporation Business-Driven IT Management Business-Driven Application Management • Map business metrics to IT events • Manage IT from business perspective Integrated Application-to-Disk Management • Eliminate management silos • Create agile IT for dynamic business Integrated Systems Management and Support • Proactively identify and fix problems • Maximize business productivity
- 8. © 2010 OracleCorporation Business Demand New IT Response Oracle Solution 99% of users were satisfied. We completed 250 orders. There is an issue with a supplier’s app. It has been escalated. How satisfied are my users? How many orders did we complete? My order is stuck, what’s going on? User Experience Management Business Transaction Management Business Service Management Oracle Business-Driven Application Management
- 9. © 2010 OracleCorporation Oracle Real User Experience Management Benefit real-time insight from user perspective • Integrated real and synthetic user monitoring • Built-in analytics for business-IT correlation • Integrated diagnostics • Enterprise application accelerators
- 10. © 2010 OracleCorporation Internet DB DB Firewall Switch Web server Web server Web server Oracle Sniffer NetworkResponseTime Page request ServerResponseTime Oracle Real User Experience Insight How does it work? Network Response Time Server Response Time
- 11. © 2010 OracleCorporation Business Transaction Management • Unique in-flight tracking of individual transactions • Optimize business transactions • Monitor business and technical exceptions • Monitor and enforce SLAs End-to-End Transaction
- 12. © 2010 OracleCorporation Business Service Management • Comprehensive service dashboards • Service discovery, topology, and monitoring • Service implementation visibility for deep diagnostics • Service configuration and provisioning automation
- 13. © 2010 OracleCorporation Business-Driven IT Management with Enterprise Manager 11g
- 14. © 2010 OracleCorporation Integrated Application-to-Disk Management Business-Driven Application Management Integrated Application-to-Disk Management Integrated Systems Management and Support
- 15. © 2010 OracleCorporation Point solutions only aggravate the problems rather than solve them Current Application Management Paradigm Fragmented, Complex, Ineffective Siebel, PeopleSoft, EBS… Oracle Applications Java, .NET, Composite Custom Applications Exchange, Legacy Non-Oracle Applications Application Software Application Components Infrastructure Components Web Server, Portal Presentation Layer Databases StorageServers Database Management Systems AS, ESB, SOA Middleware MainframeVirtual Environments
- 16. © 2010 OracleCorporation Oracle Solution Siebel, PeopleSoft, EBS… Oracle Applications Java, .NET, Composite Custom Applications Exchange, Legacy Non-Oracle Applications Web Server, Portal Presentation Layer AS, ESB, SOA Middleware Database Management Systems Application Software Application Components Infrastructure Components Databases StorageServers MainframeVirtual Environments
- 17. © 2010 OracleCorporation •Deep out-of-the- box mgmt solutions for Apps Unlimited, Fusion Apps •Comprehensive upgrade support for EBS 12.1 •Integrated, Deep Middleware Management •WebLogic, SOA, Portal, Identity Mgmt, BI •Industry’s Leading Database Self- Management Solution •Complete Lifecycle Mgmt of Physical & Virtual Systems (Ops Center) •HW, Firmware, OS, VM, Storage Integrated Application-to-Disk Management Only Oracle Can Deliver Complete Stack Management Complete, Integrated, Application-to-Disk Management Hardware Database Middleware Applications Full Stack
- 18. © 2010 OracleCorporation Exadata and Exalogic Management • Integrated hardware and software monitoring • Exalogic compute nodes, switches and storage • Operational dashboards with summary of status • Integrated end-to-end monitoring and diagnostics • Remote management, phone home, My Oracle Support integration • Energy utilization and impact analysis Integrated Oracle Exalogic Elastic Cloud Management • Integrated monitoring of all Exadata components • database, storage cells, network, ILOM, PDU • Push-button deployment • Risk free migration with Real Application Testing • Comprehensive configuration and change management • Fault diagnostics with call home capability Complete Oracle Exadata Lifecycle Management
- 19. © 2010 OracleCorporation Application Performance Management Lifecycle Management Configuration Management Application Quality Management Diagnostics, Tuning User Experience Java, SOA, Transactions Collection, Tracking, History Compliance Dashboards Application Configuration Mgmt Provisioning Dynamic Resource Management Patching Data Masking Functional/Load Testing Real Application Testing Comprehensive Management
- 20. © 2010 OracleCorporation Comprehensive Application Quality ManagementEnd-to-endtestprocess management • Application functional and load testing Application Testing Suite • Capture and replay production workload • Full workload or SQL statements Real Application Testing • Automate test database creation • Obfuscate sensitive data Data Provisioning and Masking
- 21. © 2010 OracleCorporation Web application testing: one scripting language • Auto generation of load scripts from production workload through RUEI and Real Application Testing • Combine load testing with Real Application Testing to test scale-up of database workload • Fusion Apps support, enhanced starter kits for EBS R12 and 11i • Adobe Flex support New
- 22. © 2010 OracleCorporation & Oracle Application Quality Management Maximize application quality, minimize project costs • Testing effort 80% • Testing time from weeks to hours • Test coverage 95% Oracle Testing CoE • Best products to test Oracle/Web/SOA-based Applications • Business-driven test method and leading services from testing center of excellence
- 23. © 2010 OracleCorporation TMap® Best Practices Based Testing • TMap® content is incorporated into Oracle Application Testing Suite • Pre-defined structure corresponding to TMap® best practice in Oracle Test Manager • Links to TMap® content hosted by Capgemini Group • Capgemini Group and Oracle working together to completely integrate TMap® workflow in Application Testing Suite
- 24. © 2010 OracleCorporation Database testing with Real Application Testing Capture and Replay Production Workloads • Simplified reporting and analysis • Replay filters for targeted testing • Enhanced workload support
- 25. © 2010 OracleCorporation SAP communicates Oracle’s Database testing
- 26. © 2010 OracleCorporation Ed Munz to the rescue when his boss needs a cloud solution . . . Ed Munz Video
- 27. © 2010 OracleCorporation
- 28. © 2010 OracleCorporation Roadmap: Cloud Management Oracle Enterprise Manager Application Quality Mgmt Configuration Management Application Performance Mgmt Lifecycle Management Physical & Virtual Systems Mgmt Ops Center Capacity Planning Resource Scheduling Self-Service Chargeback Cloud Management Cloud Management Roadmap Infrastructure as a Service Oracle Database Oracle Fusion Middleware Platform as a Service Integration: SOA Suite Security: Identity Mgmt Process Mgmt: BPM Suite User Interaction: WebCenter Oracle Apps3rd Party Apps ISV Apps Applications Oracle VM for x86 Operating Systems: Oracle Enterprise LinuxOracle LinuxOracle Solaris Oracle VM for SPARC (LDom) Solaris Containers Servers Storage
- 29. © 2010 OracleCorporation Integrated Systems Management & Support Business-Driven Application Management Integrated Application-to-Disk Management Integrated Systems Management and Support
- 30. © 2010 OracleCorporation IT Operation Is Split Over Two Different Worlds Performance, configuration, provisioning, patching… Service requests, patch downloads, knowledge repository… Systems management Support services Incomplete view Disparate tools Limited vendor partnership
- 31. © 2010 OracleCorporation Oracle Solution Oracle Support Performance Management Provisioning & Patching Problem Diagnosis Customer DatabasesHardware Middleware Applications Problem/SR Management Configuration Management Knowledge Management Problem/SR Management Configuration Management Knowledge Management
- 32. © 2010 OracleCorporation Business-Driven IT Management Business-Driven Application Management • Map business metrics to IT events • Manage IT from business perspective Integrated Application-to-Disk Management • Eliminate management silos • Create agile IT for dynamic business Integrated Systems Management and Support • Proactively identify and fix problems • Maximize business productivity
- 33. © 2010 OracleCorporation Avoids online revenue losses up to 25% Cuts configuration management effort by 90% Replaces manual tools with automation; saves time by 50% Saves 80% time and effort for managing Databases 90% of IT issues addressed before they impact users Drives asset utilization up by 70% Reduces Database testing time by 90% Reduces provisioning effort by 75% Saves $1.9 million with Oracle Enterprise Manager Saves $170,000 per year with Oracle Enterprise Manager Deploys SOA infrastructure 92% faster Delivers 24/7 uptime with Oracle Enterprise Manager Cuts application testing from weeks to hours Reduces critical patching time by 80% Saves weeks on application testing time Oracle Enterprise Manager Proven Solution. Trusted by Customers.
- 34. © 2010 OracleCorporation Crimson Consulting ROI Study Multi-Customer Study Demonstrates Strong ROI, Business Value • ROI of 149% with a payback period of 16 months • Lower downtime by up to 90% • Improve IT staff productivity by up to 75% • Reduce capital spending on servers by up to 20% 0 1 2 3 4 5 6 Year1 Year2 Year3 Server Savings Business Productivity gains IT Productivity gains (Savings/$M) Download the ROI study: Oracle.com/enterprisemanager11g
- 35. © 2010 OracleCorporation Closing Oracle Enterprise Manager 11g Resource Center Access Videos, Webcasts, White Papers, and More Oracle.com/enterprisemanager11g