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Social Media 201
               Kristy Nolan
Publications Manager - Flight Operations
            Southwest Airlines
The Rules

There aren’t many solid rules

Consistency is key

This discussion is about ideas and trends that seem to
be working in today’s market

They won’t all work for everybody or every situation

There a many others that work in addition to these
Networking and
       Social Media
Catch up with friends

Keep up with
advances in industry

Contacts for jobs

Points of sale/
discounts
Real-Life Example
LinkedIn status of a colleague stated he was
working on finishing a book about networking

Proactively approached him inquiring about
need for assistance with proofing

Resulted in a short-term contract for
typesetting

Name now has added visibility, and has
gotten more contracts through colleague
The Basics - Etiquette
Watch what you post (e.g., language, opinions about
current employer/job)

   Pay attention to timing (supposed to be at work)

   Remove questionable photos, postings with
   inappropriate language

Your boss, coworkers, customers, and prospective
employers are paying attention

Find the balance between keeping yourself visible
and becoming annoying
Online Profiles
Keep consistent

May intend to keep professional separate from social
(e.g., LinkedIn for professional, Facebook for social),
but still watch it

Adjust visibility settings (permissions)

May not want to link all your social networks, but
some (e.g., Twitter) may benefit from association

Clean them all often
Facebook
LinkedIn
CauseWorld
Your Brand
Resumé, website, avatar, blog, etc., should all
flow and carry a seamless design
characteristic

Keep it simple and elegant - makes it easier
to carry your style through multiple pieces

Use your brand when participating in
discussions

  Offer expertise
Your Style

Choose fonts and styles

  Check that they are web safe

Detail paragraph styles, colors, etc.

List out any grammar/spelling exceptions
(e.g., Customer, use of “must” and “will”)

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WBODC Social Media Marketing Workshop Session 2: Social Media 201

  • 1. Social Media 201 Kristy Nolan Publications Manager - Flight Operations Southwest Airlines
  • 2. The Rules There aren’t many solid rules Consistency is key This discussion is about ideas and trends that seem to be working in today’s market They won’t all work for everybody or every situation There a many others that work in addition to these
  • 3. Networking and Social Media Catch up with friends Keep up with advances in industry Contacts for jobs Points of sale/ discounts
  • 4. Real-Life Example LinkedIn status of a colleague stated he was working on finishing a book about networking Proactively approached him inquiring about need for assistance with proofing Resulted in a short-term contract for typesetting Name now has added visibility, and has gotten more contracts through colleague
  • 5. The Basics - Etiquette Watch what you post (e.g., language, opinions about current employer/job) Pay attention to timing (supposed to be at work) Remove questionable photos, postings with inappropriate language Your boss, coworkers, customers, and prospective employers are paying attention Find the balance between keeping yourself visible and becoming annoying
  • 6. Online Profiles Keep consistent May intend to keep professional separate from social (e.g., LinkedIn for professional, Facebook for social), but still watch it Adjust visibility settings (permissions) May not want to link all your social networks, but some (e.g., Twitter) may benefit from association Clean them all often
  • 10. Your Brand Resumé, website, avatar, blog, etc., should all flow and carry a seamless design characteristic Keep it simple and elegant - makes it easier to carry your style through multiple pieces Use your brand when participating in discussions Offer expertise
  • 11. Your Style Choose fonts and styles Check that they are web safe Detail paragraph styles, colors, etc. List out any grammar/spelling exceptions (e.g., Customer, use of “must” and “will”)

Editor's Notes