This document outlines an individual assignment to carry out a statistical process control (SPC) procedure on a real-world business process. Students are instructed to: 1) Describe a business process they have chosen and explain why a particular critical-to-quality characteristic is important. 2) Select an appropriate SPC type, collect sample data for the critical characteristic, and represent the data in a table. 3) Calculate SPC parameters, construct control charts by plotting the sample data, and discuss the stability of the process based on the charts. 4) Offer process improvement recommendations to the owner based on the SPC investigation. The assignment aims to provide students hands-on experience applying S

1. 1
Running head: SALES MANAGEMENT PROCESS
2
SALES MANAGEMENT PROCESS
STATISTICAL PROCESS CONTROL PROCEDURE
Student Name
Institution Name
Professor Name
Course Name
Date

2. The discipline which mainly stresses the practical improvement
of sales methods and management of an organization is defined
as a Sales management process. It is an essential part of
business as every sale as to go through the sales section either
be products or services and getting profits. These are considered
as indicators of performance and aim of sales management. It is
the practice of controlling the sales department and its work. I
have a sales team, and I manage it in a corporate firm. The
process includes some elements which are very necessary to
look into before proceeding into these stages:
· Planning of the sales
· helps to develop a proper and measured strategy for having
profited from any angle and sets on the targets, resources, and
activities. Marketing, strategic planning and the business plan
with a more in-depth explanation of how the objectives can be
achieved through sales (Baldauf, 2015).
· Appointing of the sales team
· is a very tough job as this leads to the future. It includes the
job description, job analysis, and job qualifications.
· Incentives- Proper incentives should be prepared as sales
quotas for the benefit of the company.
· Forecasting about the future weeks and months based on the
data gathered
· Sales operations to move along forecasts. Our fashion
company brings the shoes into market and color, finally
producing the required item on time (Baldauf, 2015).
· Managing through a process of recognizing heads, better
leads, growing opportunities and proposals, and excellent
customer service.
· The main tool of sales is information technology, which helps
to increase sales.
· Creating valuable customer and market information about the
market and

3. · The setting of the aim and management doing for sales teams
· Creating the spirit of team development by training to bring
out good skills
· Using techniques to move according to the fast competitive
situations
· To remove the risk of sales failures.
· Having proper knowledge about the products, (Sharif, 2014).
TEAM FORMATION
The manager creates a team of a salesperson who helps to
gather data. They help to get a proper place in the sales
department as well as an organization as a whole. Specific
training is given for the implementation of learning basics of
selling and the main objectives of selling (Baldauf, 2015).
OBJECTIVE:
In this section, the main aim is to get the deal done with
maximum profit. It is very uncommon that the sales professional
goes through everyday positive sales with a customer from the
beginning till the end. The salesman should from beginning till
the end has to work for in this competitive market to convince
and satisfy the customers about the value of the proposal.
Objection handling should be a major point in the sales training
program, (Carry, 2014).
CRITICAL-TO-QUALITY OUTPUTS
After initiating a business and collecting the customer data,
then come CTQ outputs. They are the quantitative character of a
process whose execution standards and level limits must be
cleared in order to convince the customer. This production
shows that service features can be explained by the customer.
They include the lowest and the highest limit of factors related
to the service provided in the sales. CTQ can be judged from a
qualitative customer to an actionable and quantity-wise business
specification. It is important to meet the requirements of the
customer, (Carry, 2014).

4. Data quality is a significant value. From the view of an
organization, it may lead to loss, rework and low productivity.
The Sales teams need to avoid delays and gather proper data
related to the service provided. This is reached up to by CTQ
data analysis. It includes availability, age, encryption,
completeness, and timeliness (Carry, 2014).
SPC TYPE
We need to achieve these in our goals. This can be done with
the 7 QC Tools, the Control Chart. The horizontal line is time,
and the y-axis is CTQ. Because of SPC humans have made a lot
of improvements in defects and production. This is because
CTQ has many differences as there are many measurement
mistakes. In order to avoid late delivery, we just need to look
over and have on-time delivery (Ellison, 2019).
ANALYSIS
This helps in the analysis and control of the production to keep
the difference between natural and reachable variation,
recognize and prevent from exceptional cases with the use of
Control Chart, as shown above, to know if everything is in
control, (Ellison, 2019).
DATA
In modern-day, business needs to decide on sales, rival activity,
ad preferences of the customer and advertisements. Data is a
crucial component of successful sales management. It helps to
represent and avoid wrong customers, and it can let us know
about the new ways to increase sales for positive gain. After the
setting up of business objectives, we need to make a note of
questions that arise and finally make out the sales metrics. Data
includes the total revenue, total sales, sales from the leading
agent, revenue per sale, yearly growth, the involvement of the

5. market, %of revenue from business and customers. This is said
to be Sales Key Performance Indicators, (Piercy, 2009).
CONCLUSION
Once there is a positive sign towards the output that has been
confirmed, it is time to create an Out of Control Action Plan.
The Sales management puts specific limits to the inputs and
what are the Highest and lowest Specification Limit. In the
same way, there is a set of customer visits per day per sales rep
(Piercy, 2009). The sales assistant is given the job to weekly
update a range charge measuring both the inputs. These are to
be checked in the weekly sales meeting, and the sales director
shows that in his monthly report to the company. Actions are
agreed on how to show the result where specification limits are
required. The Sales Director makes sure that these actions are
done without any further time waste. By removing the special
reasons for the performance and developing towards the special
cases
RECOMMENDATION
The most crucial role of a sales manager is to give coaching to
the members of the team and always ask the right question
about selling. Time and requirement about every salesperson
should be known, which is seen here. One way is to accompany
them during sales and teach them where they are wrong. The
sales manager should provide the right sales tool like having a
profile of an ideal customer. Second, they should set up sales
metrics tracking plan. Thirdly, software should be developed by
making a customer relationship management program.
Fourth, we should look into our product and services different
from others which helps out to reach the competition in the
market. Fifth, the team should be known about the goals of the
team working in line with the company sales goals (Piercy,
2009).
A sales manager is judged by the success of their team
members, so taking the team members to the greater rewards for
our self as well

6. REFERENCE
Baldauf, A. (2015). Sales MANAGEMENT CONTROL
RESEARCH. Selling and sales management.
Carry, T. (2014). Evaluation of strategic sales organizations in
business to business. In I. Marketing.
ELLISON, A. (2019). Sales Management System and method.
Sales management.
Piercy, N. (2009). Relationship between sales management
control. Journal of management.
Sharif, N. (2014). Technological forecasting and social change.
In Elsevier.
Running head: COMPANY xxxxxx Department of Defense

7. (DoD) Ready 1
COMPANY xxxxxx DoD Ready 4
Company xxxxxx Department of Defense (DoD) Ready
Group Project #
Student’s Names
The University of Cumberlands
Abstract
An abstract is a single paragraph, without indentation, that
summarizes the key points of the manuscript in 150 to 250
words. The purpose of the abstract is to provide the reader with
a brief overview of the paper. This template is based on 6thed
of the Publication manual of the American Psychological
Association.
Note: an abstract is only required if the assignment calls for it.
Consult with your instructor.
Phase 1 (10-12-2019)
Step 1: Select an organization.
The organization you select can be your employer, a fictitious
organization, or a city government.

8. Step 2: Create an executive summary.
Provide background information (such as a business model,
number of employees, or a determination of growth stage) and
an overview of the current IT strategic planning process.
Answer the following:
· What are the objectives of the IT security policy?
· How was the policy developed?
· How long is the policy valid?
Step 3: Conduct a research of DoD-specific requirement for an
Organization IT infrastructure and US compliance laws that may
affect them
· State the organizational mission and vision.
· Identify the organizational IT Infrastructure
· Identify specific DoD Requirement for the infrastructure
(Detail research, Use APA citations)
· Identify the US compliance laws that may affect the
organization(Detail Research , Use APA citations and
references)
Phase 2 (10-12-2019)
Step 4: Policies, Standards and Controls(Users, Workstation,
LAN, LAN-to-WAN)
4.1.Users
4.1.0 Acceptable use policy (Introduction, Purpose, Scope,
Policy)
4.1.1 Introduction
4.1.2 Purpose
4.1.2 Scope
4.1.3 Policies (Examples of policies to develop: General Use
and ownership, Security and Proprietary Information,
Unacceptable Use, System and Network Activities)
4.2 Workstation
4.2.1 Introduction
4.2.2 Purpose
4.2.3 Scope
4.2.4 Workstation Policy, standard, Controls
4.3 LAN

9. 4.3.0 introduction
4.3.1 Purpose
4.3.2 scope
4.3.3 LAN Policy, Standard, Controls
4.4LAN-to-WAN Domains
Do same as above……….
Phase 3 (10-13-2019)
Step 6: Policies, Standards and Controls (WAN, Remote Access
, System Application Domains )
4.4 WAN
4.4.1Introduction
4.4.2 Purpose ….
4.5 Remote access
4.6 System Application
Step 7: Conclusion
· Summarize the planning and execution process Develop a
deployment plan for implementation of these polices, standards,
and controls Include all applicable DoD frameworks
Reference
APA Reference
Minimum of 5 references
Project: Department of Defense (DoD) Ready
Purpose
This course project is intended to assess your ability to identify,
design, and organize information technology (IT) security
policies.Learning Objectives and Outcomes
You will be able to develop draft IT security policies for an
organization and apply learning constructs from the

10. course.Required Source Information and Tools
Web References: Links to Web references in this document and
related materials are subject to change without prior notice.
These links were last verified on June 16, 2014.
The following tools and resources will be needed to complete
this project:
Course textbook
Internet access
DoD instructions or directives
http://www.dtic.mil/whs/directives/
Risk Management Framework (RF) for Department of Defense
Information Technology (IT)
http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf
and
http://www.rmf.org/images/stories/rmf_documents/850001_201
4.pdf
Department of Defense Information Security Program
http://www.fas.org/irp/doddir/dod/5200-1r/
Department of Defense Internet Services and Internet-Based
Capabilities
http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf
Department of Defense Proposes New Information Security
Requirements for Contractors:
http://www.hldataprotection.com/2010/03/articles/cybersecurity
-data-breaches/department-of-defense-proposes-new-
information-security-requirements-for-contractors/
School/public library (optional)Deliverables
Project Checkpoints
The course project has a checkpoint strategy. Checkpoint
deliverables allow you to receive valuable feedback on your
interim work. In this project, you have several ungraded
checkpoint deliverables. (See the course Syllabus for the
schedule.)
You may discuss project questions with the instructor, and you
should receive feedback from the instructor on previously

11. submitted work. Checkpoint deliverables ensure refinement of
the final deliverables, if incorporated effectively. The final
deliverable for this project is a professional report.
Checkpoint
Expected Deliverables
Week 6
Submit a bulleted list of DoD-compliant policies, standards, and
controls that affect the WAN, Remote Access, and
System/Application Domains.”
Scenario
You work for a high-tech company with approximately 390
employees. Your firm recently won a large DoD contract, which
will add 30% to the revenue of your organization. It is a high-
priority, high-visibility project. You will be allowed to make
your own budget, project timeline, and tollgate decisions.
This course project will require you to form a team of 2 to 3
coworkers (fellow students) and develop the proper DoD
security policies required to meet DoD standards for delivery of
technology services to the U.S. Air Force Cyber Security Center
(AFCSC), a DoD agency. To do this, you must develop DoD-
approved policies and standards for your IT infrastructure (see
the “Tasks” section below). The policies you create must pass
DoD-based requirements. Currently, your organization does not
have any DoD contracts and thus has no DoD-compliant
security policies or controls in place.
Your firm's computing environment includes the following:
12 servers running Microsoft Server 2012 R2, providing the
following:
Active Directory (AD)
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Enterprise Resource Planning (ERP) application (Oracle)
A Research and Development (R&D) Engineering network
segment for testing, separate from the production environment

12. Microsoft Exchange Server for e-mail
Symantec e-mail filter
Websense for Internet use
Two Linux servers running Apache Server to host your Web site
390 PCs/laptops running Microsoft Windows 7 or Windows 8,
Microsoft Office 2013, Microsoft Visio, Microsoft Project, and
Adobe ReaderTasks
You should:
Create policies that are DoD compliant for the organization’s IT
infrastructure.
Develop a list of compliance laws required for DoD contracts.
List controls placed on domains in the IT infrastructure.
List required standards for all devices, categorized by IT
domain.
Develop a deployment plan for implementation of these polices,
standards, and controls.
List all applicable DoD frameworks in the final delivery
document.
Write a professional report that includes all of the above
content-related items.
Submission Requirements
· Format: Microsoft Word
· Font: Arial, Size 12, Double-Space
· Citation Style: Your school’s preferred style guide
· Length: 2–4 pagesSelf-Assessment Checklist
I developed a list of compliance laws required for DoD
contracts.
I listed controls placed on domains in the IT infrastructure.
I listed required standards for all devices, categorized by IT
domain.
I developed DoD policies and standards for our organization’s
IT infrastructure.
I developed a deployment plan for implementation of these
polices, standards, and controls.
I listed all applicable DoD frameworks in the final report.
I involved myself in each of the lessons and asked my instructor

13. questions.
I found additional references/resources than those provided.
I created an academic paper describing the policies, standards,
and controls that would make our organization DoD compliant.
I submitted my work per the deliverable timeline to the
instructor for monitoring and comment.
© 2015 by Jones & Bartlett Learning, LLC, an Ascend Learning
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Individual Assignment: OPMT 620
The purpose of this assignment is to provide the students the
opportunity to carry out the full scope of a Statistical Process
Control procedure, on a real-world business process of their
own choosing. The assignment, and the deliverable report,
comprise the following parts.
Process: Describe a business and a business process you have
chosen for this assignment. You can use ideas from the
examples covered in class or the end-of-chapter problems. Be
sure that you can gain thorough knowledge of the process and
that you have access for data collection through observation or
by taking measurements. [10 marks]
CTQ: Describe a critical-to-quality characteristic of the output
of the process, which could be either a product or a service.
Explain why such characteristic is critical, in your judgement.
[10 marks]
SPC Type: Inform and justify your selection of an appropriate
SPC type for controlling the CTQ of your choice. [10 marks]
Data: Collect appropriate sample data for the CTQ variable or
attribute, as well as the sampling plan you have adopted.
Depict your data in a tabular form. [10 marks]
Analysis: Calculate SPC parameters, and construct the control
chart(s) by plotting. Represent you sample data on the charts.

14. [20 marks]
Conclusion: Discuss the control charts you have constructed and
draw conclusions with respect to process stability. [10 marks]
Recommendations: Given the state of the process, which you
have investigated, what improvement recommendations you can
offer to the process owner or operator? [20 marks]
Style: Your report must be prepared per APA format, be
concise, business-like, proof-read and to the point. Excluding
cover sheet, your paper should not exceed 5 pages. A penalty of
two marks will apply for every additional page. Additional
penalties will apply for grammatical or spelling errors. [10
marks]
Please upload one single file to the designated drop box on
UCW’s Moodle-Turnitin platform, before due date. Late
submissions will be declined.