ACTIVE AND PASSIVE LISTENING

1.  BY: YASH DHANDHLIYA
 BRANCH: EC
 SECTION: A
 YEAR:2016-17
 SEMESTER:1st
 ENROLLMENTNO.:160210111027

2.  Activelisteningiswhenthelistener
isfullyengagedandreactstothe
ideaspresentedbythespeaker.
 Thisisusuallythroughnon-verbal
cuessuchasnodding,smiling,
facialexpressionsinresponseto
theideasofthespeaker,making
eyecontact,etc.

3.  Thelistenercanalsoaskquestions,clarifyideas,andeven
commentoncertainpointsthathavebeenpresented.
 Inactivelistening,thelistenerengagesinanalyticallistening
andalsodeeplistening.
 Thelistenerdoesnotmerelylistens,butalsoanalyzestheideas,
evaluateandassessthemwhilelistening.

4.  Inpassivelistening,thelistener
doesnotreacttotheideasofthe
speakerbutmerelylistens.
 Inthiscase,thelistenermakes
noattempttointerruptthe
speaker,byaskingquestionsand
commentingontheideasthat
havebeenpresented.

5.  This,however,doesnotmeanthatthelistenerisnotpaying
muchattentiontothespeaker.
 Onthecontrary,eventhoughheislisteninghemakesno
attempttoreact.

6.  Communication:
 Activelisteningisatwo-waycommunication.
 Passivelisteningisaonewaycommunication.
 ReactionsoftheListener:
 Inactivelistening,thelistenerreactsusing nonverbalcues,
comments,andquestioning.
 Inpassivelistening,thelistenerdoesnotreact.

7.  Effort:
 Unlikeinactivelistening,passivelisteningdoesnotrequire
mucheffort.
 OtherActivitiesInvolved:
 Inactivelistening,thelisteneranalyzes,evaluates,and
summarizes.
 Inpassivelistening,thelistenermerelylistens.

8.  Activelisteningisaway of
listeningandrespondingto
anotherpersonthatimproves
mutualunderstanding.Often
whenpeopletalktoeach
other,theydon’tlisten
attentively.
 Theyare oftendistracted,half
listening,halfthinkingabout
somethingelse.

9.  Allowingsomeoneto
speak,without
interrupting
 Notdoinganything
elseatthesametime

10.  Theproperuseofactivelisteningresultsingettingpeopleto
openup,avoidingmisunderstandings,resolvingconflict,and
buildingtrust.
 Inamedicalcontext,benefitsmayincludeincreasedpatient
satisfaction,improvedcross-culturalcommunication,
improvedoutcomes,ordecreased litigation.

11.  www.Wikipedia.com
 www.WikiAnswers.com
 www.Differencebetween.com
 www.Reference.com