Artificial Intelligence (AI) has rapidly become a critical technology for businesses seeking to improve
efficiency and profitability. One area where AI is proving particularly impactful is in service operations
management, where it is used to create AI-powered service operations (AIServiceOps) that deliver highvalue services to customers. AIServiceOps involve the use of AI to automate and optimize various business
processes, such as customer service, sales, marketing, and supply chain management. The rapid
development of Artificial Intelligence has prompted many changes in the field of Information Technology
(IT) Service Operations. IT Service Operations are driven by AI, i.e., AIServiceOps. AI has empowered
new vitality and addressed many challenges in IT Service Operations. However, there is a literature gap on
the Business Value Impact of Artificial intelligence (AI) Powered IT Service Operations. It can help IT
build optimized business resilience by creating value in complex and ever-changing environments as
product organizations move faster than IT can handle. So, this research paper examines how AIServiceOps
creates business value and sustainability, basically how AIServiceOps makes the IT staff liberation from a
low-level, repetitive workout and traditional IT practices for a continuously optimized process. One of the
research objectives is to compare Traditional IT Service Operations with AIServiceOPs. This paper
provides the basis for how enterprises can evaluate AIServiceOps and consider it a digital transformation
tool. The paper presents a case study of a company that implemented AI-powered service operations
(AIServiceOps) and analyzes the resulting business outcomes. The study shows that AIServiceOps can
significantly improve service delivery, reduce response times, and increase customer satisfaction.
Furthermore, it demonstrates how AIServiceOps can deliver substantial cost savings, such as reducing
labor costs and minimizing downtime.
Utilizing ServiceNow ITSM to Revolutionize Organizations.pdfAelum Consulting
ServiceNow ITSM (Information Technology Service Management) is a collection of activities and tools for designing, delivering, and managing IT services in an effective manner. ITSM is used to manage issues, service requests, problems, and modifications, which are often connected via an ITSM platform such as ServiceNow. ServiceNow ITSM transforms how businesses manage their IT services by combining a variety of tools and features into a unified cloud-based platform.
Continuous Cloud Infrastructure: The First Business-Defined IT Architecture W...Hitachi Vantara
Your world is always on – and is always changing. As a result, businesses face new challenges beyond growing application and data requirements. Users want more IT: More applications, faster time to market, and higher quality. At the same time, IT owners must support these unrelenting requirements and control costs, improve efficiency, and keep the business online 24/7. The Continuous Cloud Infrastructure (CCI) is a new architectural approach to an ever-changing business. This paper outlines the economic and business impact CCI can have on your always-on world
Innovation Unleashed: ServiceNow's Impact on IT WorkflowsAelum Consulting
IT teams must keep operations running smoothly while embracing innovation, which can be challenging. Thankfully, ServiceNow IT workflows are transforming, unlocking efficiency, agility, and innovation. ServiceNow provides a unified platform that revolutionizes IT workflows, making a profound impact on IT operations. This blog post explores how ServiceNow is transforming IT workflows and redefining the role of IT in modern organizations.
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Insights success the 10 most high tech it services companies.compressedMerry D'souza
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Utilizing ServiceNow ITSM to Revolutionize Organizations.pdfAelum Consulting
ServiceNow ITSM (Information Technology Service Management) is a collection of activities and tools for designing, delivering, and managing IT services in an effective manner. ITSM is used to manage issues, service requests, problems, and modifications, which are often connected via an ITSM platform such as ServiceNow. ServiceNow ITSM transforms how businesses manage their IT services by combining a variety of tools and features into a unified cloud-based platform.
Continuous Cloud Infrastructure: The First Business-Defined IT Architecture W...Hitachi Vantara
Your world is always on – and is always changing. As a result, businesses face new challenges beyond growing application and data requirements. Users want more IT: More applications, faster time to market, and higher quality. At the same time, IT owners must support these unrelenting requirements and control costs, improve efficiency, and keep the business online 24/7. The Continuous Cloud Infrastructure (CCI) is a new architectural approach to an ever-changing business. This paper outlines the economic and business impact CCI can have on your always-on world
Innovation Unleashed: ServiceNow's Impact on IT WorkflowsAelum Consulting
IT teams must keep operations running smoothly while embracing innovation, which can be challenging. Thankfully, ServiceNow IT workflows are transforming, unlocking efficiency, agility, and innovation. ServiceNow provides a unified platform that revolutionizes IT workflows, making a profound impact on IT operations. This blog post explores how ServiceNow is transforming IT workflows and redefining the role of IT in modern organizations.
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Insights success the 10 most high tech it services companies.compressedMerry D'souza
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Unveiling the revolutionary advantages provided by ServiceNow ITSMAelum Consulting
ServiceNow ITSM is a cloud-based platform that offers a full set of tools and features to help enterprises automate and improve IT service delivery. It includes modules for incident management, problem resolution, change management, service catalog, asset management, and more, all integrated into a single platform. ServiceNow ITSM strives to increase operational efficiency, improve service quality, and align IT services with business objectives.
In today’s rapidly evolving digital landscape, Artificial Intelligence (AI) has emerged as a transformative force for enterprises across various industries. By building effective enterprise AI solutions, organizations can streamline their operations, significantly enhance customer experiences, and unlock innovative pathways that were previously inaccessible.
Read full blog-https://aiveda.io/blog/how-to-build-enterprise-ai-solution
Equipping IT to Deliver Faster, More Flexible Service ManagementCognizant
IT must apply new strategies and tools to the service management function, in order to address fundamental changes in how end-users consume technology and services. Here's how IT can increase service delivery speeds and user satisfaction, while delivering greater business value.
AI IN INFORMATION TECHNOLOGY: REDEFINING OPERATIONS AND RESHAPING STRATEGIES.pdfStephenAmell4
AI has become a disruptive force within the IT industry, offering a wide array of applications and opportunities. It has gained attention for its capacity to optimize operations, foster innovation, and enhance decision-making processes. AI is making significant strides in IT, empowering organizations to streamline processes, extract valuable insights from vast data sets, and bolster cybersecurity.
In 2023, AI will turbocharge your tactics for digital transformation.Sun Technologies
Artificial intelligence is a formidable technology that can help you accelerate your digital transformation.
Businesses are becoming increasingly data-driven due to digitalization, which enables smooth access to everything. This has enabled businesses to use cutting-edge technologies to make better decisions.
Benefits of AI-Driven Data Processing Services.pptxAndrew Leo
Integrating AI with data processing workflows proves beneficial for businesses as they can achieve maximum out of minimum. It not only lets them maximize the value proposition of their most valuable business asset, but helps in increasing efficiency. Businesses can gain a plethora of benefits as listed here:
Improve Decision Making
Accelerate Business Processes
Reduced Operational Expenditures
Increased Efficiency
Read here the inspired blog: https://www.damcogroup.com/blogs/fostering-innovation-with-ai-powered-data-processing-services
#dataprocessingservices
#daatprocessingcompany
#dataprocessingcompanies
#onlinedataprocessing
Why and How Modern IT Departments Will Use AI in 2018 SymphonySummit
This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in
Leverage cutting edge cognitive automation ml and rpa to elevate business valueEclature
Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences.
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
As businesses continue through this evolution, IT begins to recognize increasingly significant benefits. In terms of value, the focus on management and automation yields a reduction of operating expenses, as automation of manual tasks enables the IT organization to operate more efficiently.
Develop a long-term IT plan while implementing customized IT solutions. Learn about the help desk evolution, top future IT issues, and how to move from a steady approach to stable applications.
Creating a Capability-Led IT OrganizationCognizant
It's time for a new approach to IT, in which business prioritize, nurture and execute on a defined set of capabilities, thus moving past incremental improvement, to competitive differentiation.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
A forecast by Gartner in 2021 stated that artificial intelligence will help increase
customer satisfaction in organizations by 25 per cent by 2023. Artificial Intelligence (AI)
as we know; was first studied in 1956. But significant progress towards developing an AI
system and turning it into a technological reality needed decades of work.
MULTIMODAL COURSE DESIGN AND IMPLEMENTATION USING LEML AND LMS FOR INSTRUCTIO...IJMIT JOURNAL
Traditionally, teaching has been centered around classroom delivery. However, the onslaught of the
COVID-19 pandemic has cultivated usage of technology, teaching, and learning methodologies for course
delivery. We investigate and describe different modes of course delivery that maintain the integrity of
teaching and learning. This paper answers to the research questions: 1) What course delivery method our
academic institutions use and why? 2) How can instructors validate the guidelines of the institutions? 3)
How courses should be taught to provide student learning outcomes? Using the Learning Environment
Modeling Language (LEML), we investigate the design and implementation of courses for delivery in the
following environments: face-to-face, online synchronous, asynchronous, hybrid, and hyflex. A good
course design and implementation are key components of instructional alignment. Furthermore, we
demonstrate how to design, implement, and deliver courses in synchronous, asynchronous, and hybrid
modes and describe our proposed enhancements to LEML.
Novel R&D Capabilities as a Response to ESG Risks-Lessons From Amazon’s Fusio...IJMIT JOURNAL
Environmental, Social, and Governance (ESG) management is essential for transforming corporate
financial performance-oriented business strategies into Finance (F) + ESG optimization strategies to
achieve the Sustainable Development Goals (SDGs).
In this trend, the rise of ESG risks has divided firms into two categories. Former incorporates a growthmindset that creates a passion for learning, and urges it to improve itself by endeavoring Research and
development (R&D) -driven challenges, while the other category, characterized by risk aversion, avoids
challenging highly uncertain R&D activities and seeks more manageable endeavors.
This duality underscores the complexity of corporate R&D strategies in addressing ESG risks and
necessitates the development of novel R&D capabilities for corporate R&D transformation strategies
towards F + ESG optimization.
Unveiling the revolutionary advantages provided by ServiceNow ITSMAelum Consulting
ServiceNow ITSM is a cloud-based platform that offers a full set of tools and features to help enterprises automate and improve IT service delivery. It includes modules for incident management, problem resolution, change management, service catalog, asset management, and more, all integrated into a single platform. ServiceNow ITSM strives to increase operational efficiency, improve service quality, and align IT services with business objectives.
In today’s rapidly evolving digital landscape, Artificial Intelligence (AI) has emerged as a transformative force for enterprises across various industries. By building effective enterprise AI solutions, organizations can streamline their operations, significantly enhance customer experiences, and unlock innovative pathways that were previously inaccessible.
Read full blog-https://aiveda.io/blog/how-to-build-enterprise-ai-solution
Equipping IT to Deliver Faster, More Flexible Service ManagementCognizant
IT must apply new strategies and tools to the service management function, in order to address fundamental changes in how end-users consume technology and services. Here's how IT can increase service delivery speeds and user satisfaction, while delivering greater business value.
AI IN INFORMATION TECHNOLOGY: REDEFINING OPERATIONS AND RESHAPING STRATEGIES.pdfStephenAmell4
AI has become a disruptive force within the IT industry, offering a wide array of applications and opportunities. It has gained attention for its capacity to optimize operations, foster innovation, and enhance decision-making processes. AI is making significant strides in IT, empowering organizations to streamline processes, extract valuable insights from vast data sets, and bolster cybersecurity.
In 2023, AI will turbocharge your tactics for digital transformation.Sun Technologies
Artificial intelligence is a formidable technology that can help you accelerate your digital transformation.
Businesses are becoming increasingly data-driven due to digitalization, which enables smooth access to everything. This has enabled businesses to use cutting-edge technologies to make better decisions.
Benefits of AI-Driven Data Processing Services.pptxAndrew Leo
Integrating AI with data processing workflows proves beneficial for businesses as they can achieve maximum out of minimum. It not only lets them maximize the value proposition of their most valuable business asset, but helps in increasing efficiency. Businesses can gain a plethora of benefits as listed here:
Improve Decision Making
Accelerate Business Processes
Reduced Operational Expenditures
Increased Efficiency
Read here the inspired blog: https://www.damcogroup.com/blogs/fostering-innovation-with-ai-powered-data-processing-services
#dataprocessingservices
#daatprocessingcompany
#dataprocessingcompanies
#onlinedataprocessing
Why and How Modern IT Departments Will Use AI in 2018 SymphonySummit
This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in
Leverage cutting edge cognitive automation ml and rpa to elevate business valueEclature
Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences.
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
As businesses continue through this evolution, IT begins to recognize increasingly significant benefits. In terms of value, the focus on management and automation yields a reduction of operating expenses, as automation of manual tasks enables the IT organization to operate more efficiently.
Develop a long-term IT plan while implementing customized IT solutions. Learn about the help desk evolution, top future IT issues, and how to move from a steady approach to stable applications.
Creating a Capability-Led IT OrganizationCognizant
It's time for a new approach to IT, in which business prioritize, nurture and execute on a defined set of capabilities, thus moving past incremental improvement, to competitive differentiation.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
A forecast by Gartner in 2021 stated that artificial intelligence will help increase
customer satisfaction in organizations by 25 per cent by 2023. Artificial Intelligence (AI)
as we know; was first studied in 1956. But significant progress towards developing an AI
system and turning it into a technological reality needed decades of work.
MULTIMODAL COURSE DESIGN AND IMPLEMENTATION USING LEML AND LMS FOR INSTRUCTIO...IJMIT JOURNAL
Traditionally, teaching has been centered around classroom delivery. However, the onslaught of the
COVID-19 pandemic has cultivated usage of technology, teaching, and learning methodologies for course
delivery. We investigate and describe different modes of course delivery that maintain the integrity of
teaching and learning. This paper answers to the research questions: 1) What course delivery method our
academic institutions use and why? 2) How can instructors validate the guidelines of the institutions? 3)
How courses should be taught to provide student learning outcomes? Using the Learning Environment
Modeling Language (LEML), we investigate the design and implementation of courses for delivery in the
following environments: face-to-face, online synchronous, asynchronous, hybrid, and hyflex. A good
course design and implementation are key components of instructional alignment. Furthermore, we
demonstrate how to design, implement, and deliver courses in synchronous, asynchronous, and hybrid
modes and describe our proposed enhancements to LEML.
Novel R&D Capabilities as a Response to ESG Risks-Lessons From Amazon’s Fusio...IJMIT JOURNAL
Environmental, Social, and Governance (ESG) management is essential for transforming corporate
financial performance-oriented business strategies into Finance (F) + ESG optimization strategies to
achieve the Sustainable Development Goals (SDGs).
In this trend, the rise of ESG risks has divided firms into two categories. Former incorporates a growthmindset that creates a passion for learning, and urges it to improve itself by endeavoring Research and
development (R&D) -driven challenges, while the other category, characterized by risk aversion, avoids
challenging highly uncertain R&D activities and seeks more manageable endeavors.
This duality underscores the complexity of corporate R&D strategies in addressing ESG risks and
necessitates the development of novel R&D capabilities for corporate R&D transformation strategies
towards F + ESG optimization.
International Journal of Managing Information Technology (IJMIT) ** WJCI IndexedIJMIT JOURNAL
The International Journal of Managing Information Technology (IJMIT) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in all areas of the strategic application of information technology (IT) in organizations. The journal focuses on innovative ideas and best practices in using IT to advance organizations – for-profit, non-profit, and governmental. The goal of this journal is to bring together researchers and practitioners from academia, government, and industry to focus on understanding both how to use IT to support the strategy and goals of the organization and to employ IT in new ways to foster greater collaboration, communication, and information sharing both within the organization and with its stakeholders. The International Journal of Managing Information Technology seeks to establish new collaborations, new best practices, and new theories in these areas.
International Journal of Managing Information Technology (IJMIT) ** WJCI IndexedIJMIT JOURNAL
The International Journal of Managing Information Technology (IJMIT) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in all areas of the strategic application of information technology (IT) in organizations. The journal focuses on innovative ideas and best practices in using IT to advance organizations – for-profit, non-profit, and governmental. The goal of this journal is to bring together researchers and practitioners from academia, government, and industry to focus on understanding both how to use IT to support the strategy and goals of the organization and to employ IT in new ways to foster greater collaboration, communication, and information sharing both within the organization and with its stakeholders. The International Journal of Managing Information Technology seeks to establish new collaborations, new best practices, and new theories in these areas.
NOVEL R & D CAPABILITIES AS A RESPONSE TO ESG RISKS- LESSONS FROM AMAZON’S FU...IJMIT JOURNAL
Environmental, Social, and Governance (ESG) management is essential for transforming corporate
financial performance-oriented business strategies into Finance (F) + ESG optimization strategies to
achieve the Sustainable Development Goals (SDGs).
In this trend, the rise of ESG risks has divided firms into two categories. Former incorporates a growthmindset that creates a passion for learning, and urges it to improve itself by endeavoring Research and
development (R&D) -driven challenges, while the other category, characterized by risk aversion, avoids
challenging highly uncertain R&D activities and seeks more manageable endeavors.
This duality underscores the complexity of corporate R&D strategies in addressing ESG risks and
necessitates the development of novel R&D capabilities for corporate R&D transformation strategies
towards F + ESG optimization.
Building on this premise, this paper conducts an empirical analysis, utilizing reliable firms data on ESG
risk and brand value, with a focus on 100 global R&D leader firms. It analyzes R&D and actions for ESG
risk mitigation, and assesses the development of new functions that fulfill F + ESG optimization through
R&D. The analysis also highlights the significance of network externality effects, with a specific focus on
Amazon, a leading R&D company, providing insights into the direction for transforming R&D strategies
towards F + ESG optimization.
The dynamics of stakeholder engagement in F + ESG optimization are indicated with the example of
amazon's activities. Through the analysis, it became evident that Amazon's capacity encompassing growth
and scalability, specifically its ability to grow and expand, is accelerating high-level research and
development by gaining the trust of stakeholders in the "synergy through R&D-driven ESG risk
mitigation."
Finally, as examples of these initiatives, the paper discussed the Climate Pledge led by Amazon and the
transformation of Japan's management system.
A REVIEW OF STOCK TREND PREDICTION WITH COMBINATION OF EFFECTIVE MULTI TECHNI...IJMIT JOURNAL
It is important for investors to understand stock trends and market conditions before trading stocks. Both
these capabilities are very important for an investor in order to obtain maximized profit and minimized
losses. Without this capability, investors will suffer losses due to their ignorance regarding stock trends
and market conditions. Technical analysis helps to understand stock prices behavior with regards to past
trends, the signals given by indicators and the major turning points of the market price. This paper reviews
the stock trend predictions with a combination of the effective multi technical indicator strategy to increase
investment performance by taking into account the global performance and the proposed combination of
effective multi technical indicator strategy model.
INTRUSION DETECTION SYSTEM USING CUSTOMIZED RULES FOR SNORTIJMIT JOURNAL
These days the security provided by the computer systems is a big issue as it always has the threats of
cyber-attacks like IP address spoofing, Denial of Service (DOS), token impersonation, etc. The security
provided by the blue team operations tends to be costly if done in large firms as a large number of systems
need to be protected against these attacks. This leads these firms to turn to less costly security
configurations like IDS Suricata and IDS Snort. The main theme of the project is to improve the services
provided by Snort which is a tool used in creating a vague defense against cyber-attacks like DDOS
attacks which are done on both physical and network layers. These attacks in turn result in loss of
extremely important data. The rules defined in this project will result in monitoring traffic, analyzing it,
and taking appropriate action to not only stop the attack but also locate its source IP address. This whole
process uses different tools other than Snort like Wireshark, Wazuh and Splunk. The product of this will
result in not only the detection of the attack but also the source IP address of the machine on which the
attack is initiated and completed. The end product of this research will result in sets of default rules for the
Snort tool which will not only be able to provide better security than its previous versions but also be able
to provide the user with the IP address of the attacker or the person conducting the attack. The system
involves the integration of Wazuh with Snort tool in order to make it more efficient than IDS Suricata
which is another intrusion detection system capable of detecting all these types of attacks as mentioned.
Splunk is another tool used in this project which increases the firewall efficiency to pass the no. of bits to
be scanned and the no. of bits scanned successfully. Wazuh is used in this system as it is the best choice for
traffic monitoring and incident response than any other of its alternatives in the market. Since this system
is used in firms which are known to handle big amounts of data and for this purpose, we use Splunk tool as
it is very efficient in handling big amounts of data. Wireshark is used in this system in order to give the IDS
automation in its capability to capture and report the malicious packets found during the network scan. All
of this gives the IDS a capability of a low budget automated threat detection system. This paper gives
complete guidelines for authors submitting papers for the AIRCC Journals.
MEDIATING AND MODERATING FACTORS AFFECTING READINESS TO IOT APPLICATIONS: THE...IJMIT JOURNAL
Although IOT seems to be the upcoming trend, it is still in its infancy; especially in the banking industry.
There is a clear gap in literature, as only few studies identify factors affecting readiness to IOT
applications in banks in general, and almost negligible investigations on mediating and moderating
factors. Accordingly, this research aims to investigate the main factors that affect employees’ readiness to
IOT applications, while highlighting the mediating and moderating factors in the Egyptian banking sector.
The importance of Egypt stems from its high population and steady steps taken towards technology
adoption. 479 valid questionnaires were distributed over HR employees in banks. Data collected was
statistically analysed using Regression and SEM. Results showed a significant impact of ‘Security’,
‘Networking’, ‘Software Development’ and ‘Regulations’ on ‘readiness to IOT applications. Thus, the
readiness acceptance level is high‘Security’ and ‘User Intention’ were proven to mediate the relationship
between research variables and readiness to IOT applications, and only a partial moderation role was
proven for ‘Efficiency’. The study contributes to increasing literature on IOT applications in general, and
fills a gap on the Egyptian banking context in particular. Finally, it provides decision makers at banks with
useful guidelines on how to optimally promote IOT applications among employees.
EFFECTIVELY CONNECT ACQUIRED TECHNOLOGY TO INNOVATION OVER A LONG PERIODIJMIT JOURNAL
IT (Information and Communication Technology) companies are facing the dilemma of decreasing
productivity despite increasing research and development efforts. M&A (Merger and Acquisition) is being
considered as a breakthrough solution. From existing research, it has been pointed out that M&A leads to
the emergence of new innovations. Purpose of this study was to discuss the efficient ways of acquisition and
to resolve the dilemma of productivity decline by clarifying how the technology obtained through M&A
leads to the creation of new innovations. Hypothesis 1 was that the technology acquired through M&A is
utilized for innovation creation, Hypothesis 2 was that the acquired technology is utilized over a long
period of time, and Hypothesis 3 was that a long-term utilization has a positive impact on corporate
performance. The results, using sports prosthetics as a case study and using patents as a proxy variable,
confirmed all the hypotheses set. We have revealed that long-term utilization of technology obtained
through M&A is effective for creating new innovations.
International Journal of Managing Information Technology (IJMIT) ** WJCI IndexedIJMIT JOURNAL
The International Journal of Managing Information Technology (IJMIT) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in all areas of the strategic application of information technology (IT) in organizations. The journal focuses on innovative ideas and best practices in using IT to advance organizations – for-profit, non-profit, and governmental. The goal of this journal is to bring together researchers and practitioners from academia, government, and industry to focus on understanding both how to use IT to support the strategy and goals of the organization and to employ IT in new ways to foster greater collaboration, communication, and information sharing both within the organization and with its stakeholders. The International Journal of Managing Information Technology seeks to establish new collaborations, new best practices, and new theories in these areas.
Authors are solicited to contribute to the journal by submitting articles that illustrate research results, projects, surveying works and industrial experiences that describe significant advances in the areas of information technology and management
4th International Conference on Cloud, Big Data and IoT (CBIoT 2023)IJMIT JOURNAL
4th International Conference on Cloud, Big Data and IoT (CBIoT 2023) will act as a major forum for the presentation of innovative ideas, approaches, developments, and research projects in the areas of Cloud, Big Data and IoT. It will also serve to facilitate the exchange of information between researchers and industry professionals to discuss the latest issues and advancement in the area of Cloud, Big Data and IoT.
Authors are solicited to contribute to the conference by submitting articles that illustrate research results, projects, surveying works and industrial experiences that describe significant advances in Cloud, Big Data and IoT.
TRANSFORMING SERVICE OPERATIONS WITH AI: A CASE FOR BUSINESS VALUEIJMIT JOURNAL
Artificial Intelligence (AI) has rapidly become a critical technology for businesses seeking to improve
efficiency and profitability. One area where AI is proving particularly impactful is in service operations
management, where it is used to create AI-powered service operations (AIServiceOps) that deliver highvalue services to customers. AIServiceOps involve the use of AI to automate and optimize various business
processes, such as customer service, sales, marketing, and supply chain management. The rapid
development of Artificial Intelligence has prompted many changes in the field of Information Technology
(IT) Service Operations. IT Service Operations are driven by AI, i.e., AIServiceOps. AI has empowered
new vitality and addressed many challenges in IT Service Operations. However, there is a literature gap on
the Business Value Impact of Artificial intelligence (AI) Powered IT Service Operations. It can help IT
build optimized business resilience by creating value in complex and ever-changing environments as
product organizations move faster than IT can handle. So, this research paper examines how AIServiceOps
creates business value and sustainability, basically how AIServiceOps makes the IT staff liberation from a
low-level, repetitive workout and traditional IT practices for a continuously optimized process. One of the
research objectives is to compare Traditional IT Service Operations with AIServiceOPs. This paper
provides the basis for how enterprises can evaluate AIServiceOps and consider it a digital transformation
tool. The paper presents a case study of a company that implemented AI-powered service operations
(AIServiceOps) and analyzes the resulting business outcomes. The study shows that AIServiceOps can
significantly improve service delivery, reduce response times, and increase customer satisfaction.
Furthermore, it demonstrates how AIServiceOps can deliver substantial cost savings, such as reducing
labor costs and minimizing downtime.
DESIGNING A FRAMEWORK FOR ENHANCING THE ONLINE KNOWLEDGE-SHARING BEHAVIOR OF ...IJMIT JOURNAL
The main objective of this paper is to identify the factors that influence academic staff's digital knowledgesharing behaviors in Ethiopian higher education. A structural equation model was used to validate the
research framework using survey data from 210 respondents. The collected data has been analyzed using
Smart PLS software. The results of the study show that trust, self-motivation, and altruism are positively
related to attitude. Contrary to our expectations, knowledge technology negatively affects attitude.
However, reward systems and empowerment by leaders are significantly associated with knowledgesharing intentions.Knowledge-sharing intention, in turn, was significantly related to digital knowledgesharing behavior. The contributions of this study are twofold. The framework may serve as a roadmap for
future researchers and managers considering their strategy to enhance digital knowledge sharing in HEI.
The findings will benefit academic staff and university administrations.The study will also help academic
staff enhance their knowledge-sharing practices.
BUILDING RELIABLE CLOUD SYSTEMS THROUGH CHAOS ENGINEERINGIJMIT JOURNAL
Cloud computing systems need to be reliable so that they can be accessed and used for computing at any
given point in time. The complex nature of cloud systems is the motivation to conduct research in novel
ways of ensuring that cloud systems are built with reliability in mind. In building cloud systems, it is
expected that the cloud system will be able to deal with high demands and unexpected events that affect the
reliability and performance of the system.
In this paper, chaos engineering is considered a heuristic method that can be used to build reliable cloud
systems. Chaos engineering is aimed at exposing weaknesses in systems that are in production. Chaos
engineering will help identify system weaknesses and strengths when a system is exposed to unexpected
knocks and shocks while it is in production.
Chaos engineering allows system developers and administrators to get insights into how the cloud system
will behave when it is exposed to unexpected occurrences.
A REVIEW OF STOCK TREND PREDICTION WITH COMBINATION OF EFFECTIVE MULTI TECHNI...IJMIT JOURNAL
It is important for investors to understand stock trends and market conditions before trading stocks. Both
these capabilities are very important for an investor in order to obtain maximized profit and minimized
losses. Without this capability, investors will suffer losses due to their ignorance regarding stock trends
and market conditions. Technical analysis helps to understand stock prices behavior with regards to past
trends, the signals given by indicators and the major turning points of the market price. This paper reviews
the stock trend predictions with a combination of the effective multi technical indicator strategy to increase
investment performance by taking into account the global performance and the proposed combination of
effective multi technical indicator strategy model.
NETWORK MEDIA ATTENTION AND GREEN TECHNOLOGY INNOVATIONIJMIT JOURNAL
This paper will provide a novel empirical study for the relationship between network media attention and
green technology innovation and examine how network media attention can ease financing constraints. It
collected data from listed companies in China's heavy pollution industry and performed rigorous
regression analysis, in order to innovatively explore the environmental governance functions of the media.
It found that network media attention significantly promotes green technology innovation. By analyzing the
inner mechanism further, it found that network media attention can promote green innovation by easing
financing constraints. Besides, network media attention has a significant positive impact on green invention
patents while not affecting green utility model patents.
INCLUSIVE ENTREPRENEURSHIP IN HANDLING COMPETING INSTITUTIONAL LOGICS FOR DHI...IJMIT JOURNAL
Information System (IS) research advocates employing collaborative and loose coupling strategies to address contradictory issues to address diversified actors’ interests than the prescriptive and unilateral Information Technology (IT) governance mechanisms’, yet it is rarely depicting how managers employ these strategies in Health Information System (HIS) implementation, particularly in a resource-constrained setting where IS implementation activities have highly relied on multiple international organizations resources. This study explored how managers in resource-constrained settings employ collaborative IT governance mechanisms in the case of District Health Information System 2 (DHIS2) adoption with an interpretative case study approach and the institutional logic concept. The institutional logic concept was used to identify the major actors’ logics underpinning the DHIS2 adoption. The study depicted the importance of high-level officials' distance from the dominant systemic logic to consider new alternative, and to employ inclusive IT governance mechanisms which separated resource from the system that facilitated stakeholders’ collaboration in DHIS2 adoption based on their capacity and interest.
DEEP LEARNING APPROACH FOR EVENT MONITORING SYSTEMIJMIT JOURNAL
With an increasing number of extreme events and complexity, more alarms are being used to monitor
control rooms. Operators in the control rooms need to monitor and analyze these alarms to take suitable
actions to ensure the system’s stability and security. Security is the biggest concern in the modern world. It
is important to have a rigid surveillance that should guarantee protection from any sought of hazard.
Considering security, Closed Circuit TV (CCTV) cameras are being utilized for reconnaissance, but these
CCTV cameras require a person for supervision. As a human being, there can be a possibility to be tired
off in supervision at any point of time. So, we need a system to detect automatically. Thus, we came up with
a solution using YOLO V5. We have taken a data set and used robo-flow framework to enhance the existing
images into numerous variations where it will create a copy of grey scale image, a copy of its rotation and
a copy of its blurred version which will be used to get an enlarged data set. This work mainly focuses on
providing a secure environment using CCTV live footage as a source to detect the weapons. Using YOLO
algorithm, it divides an image from the video into grid system and each grid detects an object within itself
MULTIMODAL COURSE DESIGN AND IMPLEMENTATION USING LEML AND LMS FOR INSTRUCTIO...IJMIT JOURNAL
Traditionally, teaching has been centered around classroom delivery. However, the onslaught of the
COVID-19 pandemic has cultivated usage of technology, teaching, and learning methodologies for course
delivery. We investigate and describe different modes of course delivery that maintain the integrity of
teaching and learning. This paper answers to the research questions: 1) What course delivery method our
academic institutions use and why? 2) How can instructors validate the guidelines of the institutions? 3)
How courses should be taught to provide student learning outcomes? Using the Learning Environment
Modeling Language (LEML), we investigate the design and implementation of courses for delivery in the
following environments: face-to-face, online synchronous, asynchronous, hybrid, and hyflex. A good
course design and implementation are key components of instructional alignment. Furthermore, we
demonstrate how to design, implement, and deliver courses in synchronous, asynchronous, and hybrid
modes and describe our proposed enhancements to LEML.
Multimodal Course Design and Implementation using LEML and LMS for Instructio...IJMIT JOURNAL
Traditionally, teaching has been centered around classroom delivery. However, the onslaught of the
COVID-19 pandemic has cultivated usage of technology, teaching, and learning methodologies for course
delivery. We investigate and describe different modes of course delivery that maintain the integrity of
teaching and learning. This paper answers to the research questions: 1) What course delivery method our
academic institutions use and why? 2) How can instructors validate the guidelines of the institutions? 3)
How courses should be taught to provide student learning outcomes? Using the Learning Environment
Modeling Language (LEML), we investigate the design and implementation of courses for delivery in the
following environments: face-to-face, online synchronous, asynchronous, hybrid, and hyflex. A good
course design and implementation are key components of instructional alignment. Furthermore, we
demonstrate how to design, implement, and deliver courses in synchronous, asynchronous, and hybrid
modes and describe our proposed enhancements to LEML.
Final project report on grocery store management system..pdfKamal Acharya
In today’s fast-changing business environment, it’s extremely important to be able to respond to client needs in the most effective and timely manner. If your customers wish to see your business online and have instant access to your products or services.
Online Grocery Store is an e-commerce website, which retails various grocery products. This project allows viewing various products available enables registered users to purchase desired products instantly using Paytm, UPI payment processor (Instant Pay) and also can place order by using Cash on Delivery (Pay Later) option. This project provides an easy access to Administrators and Managers to view orders placed using Pay Later and Instant Pay options.
In order to develop an e-commerce website, a number of Technologies must be studied and understood. These include multi-tiered architecture, server and client-side scripting techniques, implementation technologies, programming language (such as PHP, HTML, CSS, JavaScript) and MySQL relational databases. This is a project with the objective to develop a basic website where a consumer is provided with a shopping cart website and also to know about the technologies used to develop such a website.
This document will discuss each of the underlying technologies to create and implement an e- commerce website.
TECHNICAL TRAINING MANUAL GENERAL FAMILIARIZATION COURSEDuvanRamosGarzon1
AIRCRAFT GENERAL
The Single Aisle is the most advanced family aircraft in service today, with fly-by-wire flight controls.
The A318, A319, A320 and A321 are twin-engine subsonic medium range aircraft.
The family offers a choice of engines
Immunizing Image Classifiers Against Localized Adversary Attacksgerogepatton
This paper addresses the vulnerability of deep learning models, particularly convolutional neural networks
(CNN)s, to adversarial attacks and presents a proactive training technique designed to counter them. We
introduce a novel volumization algorithm, which transforms 2D images into 3D volumetric representations.
When combined with 3D convolution and deep curriculum learning optimization (CLO), itsignificantly improves
the immunity of models against localized universal attacks by up to 40%. We evaluate our proposed approach
using contemporary CNN architectures and the modified Canadian Institute for Advanced Research (CIFAR-10
and CIFAR-100) and ImageNet Large Scale Visual Recognition Challenge (ILSVRC12) datasets, showcasing
accuracy improvements over previous techniques. The results indicate that the combination of the volumetric
input and curriculum learning holds significant promise for mitigating adversarial attacks without necessitating
adversary training.
Explore the innovative world of trenchless pipe repair with our comprehensive guide, "The Benefits and Techniques of Trenchless Pipe Repair." This document delves into the modern methods of repairing underground pipes without the need for extensive excavation, highlighting the numerous advantages and the latest techniques used in the industry.
Learn about the cost savings, reduced environmental impact, and minimal disruption associated with trenchless technology. Discover detailed explanations of popular techniques such as pipe bursting, cured-in-place pipe (CIPP) lining, and directional drilling. Understand how these methods can be applied to various types of infrastructure, from residential plumbing to large-scale municipal systems.
Ideal for homeowners, contractors, engineers, and anyone interested in modern plumbing solutions, this guide provides valuable insights into why trenchless pipe repair is becoming the preferred choice for pipe rehabilitation. Stay informed about the latest advancements and best practices in the field.
Event Management System Vb Net Project Report.pdfKamal Acharya
In present era, the scopes of information technology growing with a very fast .We do not see any are untouched from this industry. The scope of information technology has become wider includes: Business and industry. Household Business, Communication, Education, Entertainment, Science, Medicine, Engineering, Distance Learning, Weather Forecasting. Carrier Searching and so on.
My project named “Event Management System” is software that store and maintained all events coordinated in college. It also helpful to print related reports. My project will help to record the events coordinated by faculties with their Name, Event subject, date & details in an efficient & effective ways.
In my system we have to make a system by which a user can record all events coordinated by a particular faculty. In our proposed system some more featured are added which differs it from the existing system such as security.
Water scarcity is the lack of fresh water resources to meet the standard water demand. There are two type of water scarcity. One is physical. The other is economic water scarcity.
Student information management system project report ii.pdfKamal Acharya
Our project explains about the student management. This project mainly explains the various actions related to student details. This project shows some ease in adding, editing and deleting the student details. It also provides a less time consuming process for viewing, adding, editing and deleting the marks of the students.
Democratizing Fuzzing at Scale by Abhishek Aryaabh.arya
Presented at NUS: Fuzzing and Software Security Summer School 2024
This keynote talks about the democratization of fuzzing at scale, highlighting the collaboration between open source communities, academia, and industry to advance the field of fuzzing. It delves into the history of fuzzing, the development of scalable fuzzing platforms, and the empowerment of community-driven research. The talk will further discuss recent advancements leveraging AI/ML and offer insights into the future evolution of the fuzzing landscape.
Hybrid optimization of pumped hydro system and solar- Engr. Abdul-Azeez.pdffxintegritypublishin
Advancements in technology unveil a myriad of electrical and electronic breakthroughs geared towards efficiently harnessing limited resources to meet human energy demands. The optimization of hybrid solar PV panels and pumped hydro energy supply systems plays a pivotal role in utilizing natural resources effectively. This initiative not only benefits humanity but also fosters environmental sustainability. The study investigated the design optimization of these hybrid systems, focusing on understanding solar radiation patterns, identifying geographical influences on solar radiation, formulating a mathematical model for system optimization, and determining the optimal configuration of PV panels and pumped hydro storage. Through a comparative analysis approach and eight weeks of data collection, the study addressed key research questions related to solar radiation patterns and optimal system design. The findings highlighted regions with heightened solar radiation levels, showcasing substantial potential for power generation and emphasizing the system's efficiency. Optimizing system design significantly boosted power generation, promoted renewable energy utilization, and enhanced energy storage capacity. The study underscored the benefits of optimizing hybrid solar PV panels and pumped hydro energy supply systems for sustainable energy usage. Optimizing the design of solar PV panels and pumped hydro energy supply systems as examined across diverse climatic conditions in a developing country, not only enhances power generation but also improves the integration of renewable energy sources and boosts energy storage capacities, particularly beneficial for less economically prosperous regions. Additionally, the study provides valuable insights for advancing energy research in economically viable areas. Recommendations included conducting site-specific assessments, utilizing advanced modeling tools, implementing regular maintenance protocols, and enhancing communication among system components.
Automobile Management System Project Report.pdfKamal Acharya
The proposed project is developed to manage the automobile in the automobile dealer company. The main module in this project is login, automobile management, customer management, sales, complaints and reports. The first module is the login. The automobile showroom owner should login to the project for usage. The username and password are verified and if it is correct, next form opens. If the username and password are not correct, it shows the error message.
When a customer search for a automobile, if the automobile is available, they will be taken to a page that shows the details of the automobile including automobile name, automobile ID, quantity, price etc. “Automobile Management System” is useful for maintaining automobiles, customers effectively and hence helps for establishing good relation between customer and automobile organization. It contains various customized modules for effectively maintaining automobiles and stock information accurately and safely.
When the automobile is sold to the customer, stock will be reduced automatically. When a new purchase is made, stock will be increased automatically. While selecting automobiles for sale, the proposed software will automatically check for total number of available stock of that particular item, if the total stock of that particular item is less than 5, software will notify the user to purchase the particular item.
Also when the user tries to sale items which are not in stock, the system will prompt the user that the stock is not enough. Customers of this system can search for a automobile; can purchase a automobile easily by selecting fast. On the other hand the stock of automobiles can be maintained perfectly by the automobile shop manager overcoming the drawbacks of existing system.
Overview of the fundamental roles in Hydropower generation and the components involved in wider Electrical Engineering.
This paper presents the design and construction of hydroelectric dams from the hydrologist’s survey of the valley before construction, all aspects and involved disciplines, fluid dynamics, structural engineering, generation and mains frequency regulation to the very transmission of power through the network in the United Kingdom.
Author: Robbie Edward Sayers
Collaborators and co editors: Charlie Sims and Connor Healey.
(C) 2024 Robbie E. Sayers
Saudi Arabia stands as a titan in the global energy landscape, renowned for its abundant oil and gas resources. It's the largest exporter of petroleum and holds some of the world's most significant reserves. Let's delve into the top 10 oil and gas projects shaping Saudi Arabia's energy future in 2024.
COLLEGE BUS MANAGEMENT SYSTEM PROJECT REPORT.pdfKamal Acharya
The College Bus Management system is completely developed by Visual Basic .NET Version. The application is connect with most secured database language MS SQL Server. The application is develop by using best combination of front-end and back-end languages. The application is totally design like flat user interface. This flat user interface is more attractive user interface in 2017. The application is gives more important to the system functionality. The application is to manage the student’s details, driver’s details, bus details, bus route details, bus fees details and more. The application has only one unit for admin. The admin can manage the entire application. The admin can login into the application by using username and password of the admin. The application is develop for big and small colleges. It is more user friendly for non-computer person. Even they can easily learn how to manage the application within hours. The application is more secure by the admin. The system will give an effective output for the VB.Net and SQL Server given as input to the system. The compiled java program given as input to the system, after scanning the program will generate different reports. The application generates the report for users. The admin can view and download the report of the data. The application deliver the excel format reports. Because, excel formatted reports is very easy to understand the income and expense of the college bus. This application is mainly develop for windows operating system users. In 2017, 73% of people enterprises are using windows operating system. So the application will easily install for all the windows operating system users. The application-developed size is very low. The application consumes very low space in disk. Therefore, the user can allocate very minimum local disk space for this application.
Courier management system project report.pdfKamal Acharya
It is now-a-days very important for the people to send or receive articles like imported furniture, electronic items, gifts, business goods and the like. People depend vastly on different transport systems which mostly use the manual way of receiving and delivering the articles. There is no way to track the articles till they are received and there is no way to let the customer know what happened in transit, once he booked some articles. In such a situation, we need a system which completely computerizes the cargo activities including time to time tracking of the articles sent. This need is fulfilled by Courier Management System software which is online software for the cargo management people that enables them to receive the goods from a source and send them to a required destination and track their status from time to time.
1. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
DOI: 10.5121/ijmit.2023.15202 19
TRANSFORMING SERVICE OPERATIONS WITH AI: A
CASE FOR BUSINESS VALUE
Harsha Vijayakumar
S.P. Jain School of Global Management
ABSTRACT
Artificial Intelligence (AI) has rapidly become a critical technology for businesses seeking to improve
efficiency and profitability. One area where AI is proving particularly impactful is in service operations
management, where it is used to create AI-powered service operations (AIServiceOps) that deliver high-
value services to customers. AIServiceOps involve the use of AI to automate and optimize various business
processes, such as customer service, sales, marketing, and supply chain management. The rapid
development of Artificial Intelligence has prompted many changes in the field of Information Technology
(IT) Service Operations. IT Service Operations are driven by AI, i.e., AIServiceOps. AI has empowered
new vitality and addressed many challenges in IT Service Operations. However, there is a literature gap on
the Business Value Impact of Artificial intelligence (AI) Powered IT Service Operations. It can help IT
build optimized business resilience by creating value in complex and ever-changing environments as
product organizations move faster than IT can handle. So, this research paper examines how AIServiceOps
creates business value and sustainability, basically how AIServiceOps makes the IT staff liberation from a
low-level, repetitive workout and traditional IT practices for a continuously optimized process. One of the
research objectives is to compare Traditional IT Service Operations with AIServiceOPs. This paper
provides the basis for how enterprises can evaluate AIServiceOps and consider it a digital transformation
tool. The paper presents a case study of a company that implemented AI-powered service operations
(AIServiceOps) and analyzes the resulting business outcomes. The study shows that AIServiceOps can
significantly improve service delivery, reduce response times, and increase customer satisfaction.
Furthermore, it demonstrates how AIServiceOps can deliver substantial cost savings, such as reducing
labor costs and minimizing downtime.
KEYWORDS
AI-Powered Service Operations (AIServiceOps), Business Value Assessment, IT Service Management, IT
Operations Management, and Digital Transformation.
1. INTRODUCTION
Digital transformation (accelerated due to COVID-19) impacts many changes across multiple
industries. Part of this revolution is increasing IT spending on managing and maintaining IT
Services to provide uninterrupted access to services from anywhere. Many organizations
accelerated the adoption of digital technologies to build, deploy, monitor, remediate and manage
IT Services; even mom-and-pop shop companies, e.g., Pet Clinics, have started websites (hosting
services on the internet) to facilitate their customers' services. Such changes are known as “digital
transformation” [23]. Another standard definition of digital transformation is as follows: a
process that aims to improve an entity by triggering significant changes to its properties through a
combination of information, computing, communication, and connectivity technologies
[12][26][21]. Many studies have shown that digital transformation increases businesses' ability to
absorb effectively, adjust to situations and capitalize on surprises (e.g., COVID-19) that
potentially threaten their existence. Digital technology will be, tomorrow, an increasingly crucial
aspect of business resilience, with every company having to rely on data analytics, digital tools,
2. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
20
and automation [7][21]. Manage and operate services—is the foundation of digital
transformation—organizations have implemented IT solutions to build, deploy, monitor,
remediate, serve and manage Services. So, to do that, customers need to purchase ITSM (IT
Service Management) and ITOM (IT Operations Management) solutions to resolve incoming
incidents or issues with their Services timely. With that being said, the emergence of new
technologies AI, ML, Blockchain, IoT, and many others, have influenced IT to automate,
monitor, remediate, operate and manage IT Services. Artificial Intelligence is a simulation of
human intelligence and automation capabilities in machines and software programs to think like
humans and mimic human behavior. Artificial intelligence (AI) is changing a strategy setting off
a wave of AI and automation in every digital transformation in all industry sectors. Artificial
intelligence (AI) has been touted as a means for organizations to cut costs and enhance their
quality of services, coordination, productivity, and practice efficiencies [4][14]. With the
advancement of processing speed and communication bandwidth growth, hardware and storage
cost has gone down; AI Transformation has become necessary for organizations to adapt in the
new area as they have to stay ahead of the competition and risk managing disruption. There is a
clear need for a deeper exploration of AI's impact on organizational activities, boundaries, and
goals, including the mechanisms and processes involved in harnessing its power in digital
transformation [2][13].
The future of IT Service Operations depends on the advancement of new technologies and
intelligent machines. IT teams have to fight an uphill battle managing the massive amounts of
data generated by modern IT systems. They are expected to handle more incidents than ever with
shorter service-level agreements (SLAs) [16]. Technological advances open new possibilities and
challenges for IT Service Operations. AIServiceOps combines Service Management and
Operations Management to avoid IT silos. AIServiceOps platforms combine incident and event
management into one platform utilizing advanced analytics technologies (AI/ML) to enhance IT
Service Operations functions (operations and service desk) with proactive insights and
recommendations. With the potential to target automation, potentially self-healing – applications,
detecting anomalies, predicting outages, root cause analysis, and provide IT Agents with the
capability to see across IT silos. AIOps (AI Operations) and AITSM (AI IT Service
Management) have been typical industry terms and mainly focused on individual sections of AI
narratives for operations and service management; slowly, platforms are moving towards unified
records to avoid IT silos and drive end-to-end automation.
Business Value Impact (BVI) is the justification of an organization's investment in digital
transformation. BVI mainly covers the justification with ROI (return on investment) and an in-
depth explanation of investment benefits. Business Value Impact not just covers value creation;
it covers preservation. AIServiceOps has effectively built value creation for an organization and
has been an effective tool for building value as IT services have responded to ever-changing
environments and have been able to deliver value with a focus on software delivery, agility, and
experience. Consequently, BVI should be regarded as a strategic resource; enterprises are
required not only to view business value as a cost to cope with short-term shocks but to promote
the shaping of value-added activity in the long term. AIServiceOps is next-generation
ITServiceOps that will not make organizations focus on short-term or daily operations but
consider the long-term in creating an intelligent and automated digitized workplace and consider
the AIServiceOps business sustainability. So, the research in this article aims to compare
Traditional IT Service Ops and AIServiceOps benefits and treat AIServiceOps as a catalyst for
digital transformation to increase business value. Various research tools will be applied to verify
the objective above. This includes creative thinking techniques and semi-structured interviews
with expert practitioners and organizations implementing or has adopted AIServiceOps solutions.
3. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
21
2. THEORETICAL BACKGROUND
2.1. Role of Digital Transformation in Creating Business Value
Organizations are vulnerable to many external factors that may impact their business, e.g.,
COVID-19 has influenced how organizations run their businesses as many companies started
focusing on e-commerce than regular retail stores. External factors like these can make the
organization's work unproductive both in terms of value creation and value preservation. Hence
assessing the business value of digital transformation is very important. Assessment of business
value and resilience allows organizations to withstand any impact from external or internal
factors or events. Moreover, resilience can be formed consciously, i.e., it can be strengthened or
weakened. Such actions change the level of resilience gradually [1][21]. Concurrently,
“resilience” is a contextual term and needs to specify what it is in a given context it refers to. This
requires answering questions such as “whose?” and “of what's?” resilience we mean; “what?” is
the current and, perhaps also, the desired level of resilience; and “against what” type of event is
this resilience supposed to be working, or against “what?" event do we want to be resilient
[10][21]. “Organization Resilience” is the ability of an organization to create value and preserve
the value even when encountering by surprises, this perception of organizational resilience is in
line with the dynamic capability theory [21][25], which has been explored very intensely in
recent years and explains how companies respond to rapid changes in technology and markets
[21][24]. Organizations should start or have started considering digital transformation as a way to
enable organizational resilience and create business value; digital transformation is an effective
method for enterprises to avoid risks and facilitates the enterprise's ability to comprehend and
adapt to changing environmental contexts [21][27].
On the other hand, business value helps organizations understand digital transformation's
benefits, costs, and risks. Every organization should evaluate the potential financial impact of
digital transformation on their organization. Organizations should perceive digital transformation
as creating more value and preserving it. At times it should avoid risks – for example, IT Support
teams used to be unaware of service issues, and now with IT tools like service operations
management, IT teams can detect anomalies and correct issues 15-20 minutes before it occurs.
Organizations need to ask below questions to assess the business value of digital transformation:
What is the impact of reducing high-priority incidents from digital transformation and, in
turn, impacts customer experience?
What
How will digital transformation improve IT and employee productivity?
are the impact of digital transformation on project performance and accelerated returns?
What are the reduced and avoided costs of digital transformation? E.g., payback period?
2.2. IT Service Operation is driven by Digital Transformation and Artificial
Intelligence
Digitization means fundamental changes in how business operations and enterprises' business
models are implemented and introduced, thanks to digital technologies and data that are both
digitized and natively digital [20][21]. Digital transformation (accelerated due to COVID-19 – an
external environment disruptor) impacts many changes across multiple industries. Part of this
revolution is increasing IT spending on managing and maintaining IT Services to provide
uninterrupted access to services from anywhere, e.g., before covid, employees used to sit in
offices (inside the company's infrastructure) to access services, and now IT has to extend VPN(a
virtual private network) so that employees can access those IT services.
4. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
22
Furthermore, a business model is a conceptual tool that contains a set of elements and relations
that enables the business logic of a given company to be expressed; it includes a description of
the value offered by a company to a group or groups of buyers, a description of the enterprise's
architecture and a list of its network of partners who co-create, offer, and deliver this value and
relational capital, ensuring continuous revenues conducive to profitability [18][21]. Business
Value Impact will show how organizations continue to have both quantifiable and flexible value.
Quantifiable Value is a value that can be quantified, and Flexible value cannot be quantified but
are significant benefits to organizations, e.g., improved productivity, reduced priority incidents,
project performance, and avoided costs are examples of quantifiable value and scale without
increasing headcount, single platform for many business applications are examples of the flexible
value.
Technological changes currently taking place in the market encourage companies to experiment
with how new IT solutions will affect their business models, and—based on research conducted
among nearly 340 European enterprises, it can very clearly be seen that such an impact exists
[3][21]. So from the perspective of technological change, AIServiceOps(AI-Powered Service
Operations) is a next-generation ITServiceOps (IT Service and Operations Management) that will
not make organizations focus on short-term or daily operations but consider long-term in creating
an intelligent and automated digitized workplace and consider the AIServiceOps in creating
business value, resilience and sustainability. So, the research in this article aims to compare
Traditional IT Service Ops and AIServiceOps benefits, treat AIServiceOps as an instrument for
digital transformation, and study its impact on business value and resilience. Various research
tools will be applied to verify the objective above.
2.3. AIServiceOps in the context of Business Value Impact
According to IDC, 95% of organizations report they are implementing a digital-first strategy to
support new digital revenue streams. By 2027, the average enterprise will see 41% of its revenue
come from digital products and services [17]. Even if organizations were already on a digital-first
journey before the pandemic, you know the unnecessary friction and increased costs that come
from having hundreds of disparate technology tools across different teams when services and
operations teams, tools, and data are siloed – IT services teams are not able to meet the increase
in the number of requests from employees resulting in poor experiences and the IT operations
teams are not able to predict and prevent service outages resulting in lost productivity and
revenue. Both IT Services and operations feel pain from the siloed organization. Also, the key
challenge with siloed solutions is lack of agility, difficulty in maintenance, and significant room
for improvement in terms of automating processes For Example:
On IT Services:
Employees are frustrated with IT support and poor employee experiences due to the burden
of routine, repetitive requests to IT staff.
Unmet decentralized tech needs: Tech teams forming in the business with little to no
consistency in managing tech vendors and systems.
Poor IT productivity: Disparate data and lack of insight into service delivery hinder service
and cost improvement.
5. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
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On IT Operations:
Significant delays in resolving high-priority incidents: To diagnose and resolve high-
priority incidents/ service outages, Ops needs historical, real-time change and incident
data.
Spotty service availability: Erratic service availability, project reliability, and manual
escalation process.
IT silos slow innovation, high cost of services, and a slower rate of innovation’ from DevOps and
IT teams operating in silos as teams will be busy fixing incidents with disparate data and insights.
And in reality, both of these teams also feel the other's pain. Achieving digital-first business
growth starts by bringing your technology services and operations together, by bringing them
together:
Expand technology services while reducing costs
deliver extraordinary employee experience, customer experience, and resiliency and drive
technology best practices and optimized processes.
The first step is to modernize service and operations on a single platform to help expand and
improve the services. Modernize - Stand up the foundation to:
Gain visibility of services and their dependencies
Integrate the service experiences with Incident and Event Management
Integrate the data from across the enterprise
The second step is automating service and operations using AI to empower self-service and
predict and prevent incidents before they impact users or your business. AIServiceOps enables:
Automate services to:
Provide employees self-service – identify automation to build playbooks to reduce MTTR
(mean time to repair)
Virtual Agent and AI Search for helping employees to self-help and system to self-heal
with auto remediations
Predictive Intelligence on major incidents with effective AI/ML technology to correlate the
historical and create benchmarks
Incident prevention for systems and applications:
Predict and prevent issues
Pinpoint root cause using AI/ML
Reduce noise
Correlate alerts
Run automation playbooks
Furthermore, enterprises that have roots in traditional industries can improve the quality of their
customer experience, change the company's revenue structure, and transform their distribution
channels by introducing digitization into their business models [21][22]. AIServicOps is one of
the keyways for the digital transformation of organizations, and its impacts can be viewed by
IT/DevOps and its customers, creating a seamless value chain for Organizations.
6. International Journal of Managing Information Technology (IJMIT) Vol.15, No.1/2, May 2023
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Figure 1: AIServiceOps capabilities influence on Business Value
Figure 2: Cycle of Business Value Sustainability
Sustainability is a driver of business value, and value has to be created and preserved for long-
term organizational goals.
Here are some ways in which AI ServiceOps can enhance business value:
Improved customer experience: AI ServiceOps can help businesses provide better customer
service by automating routine tasks, providing personalized recommendations, and responding to
customer inquiries more quickly and accurately. This can result in higher customer satisfaction
and loyalty, which can in turn drive revenue growth.
Increased operational efficiency: AI ServiceOps can automate manual processes and streamline
workflows, reducing operational costs and increasing efficiency. This can improve productivity
and profitability, which can lead to higher business value.
Better decision-making: AI ServiceOps can provide businesses with real-time insights and
analytics that can inform decision-making. By leveraging AI to process and analyze large
amounts of data, businesses can make more informed decisions that can improve performance
and drive business value.
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Enhanced agility: AI ServiceOps can enable businesses to respond more quickly to changing
market conditions and customer needs. By automating processes and providing real-time insights,
businesses can make adjustments to their operations more quickly, which can improve their
ability to compete and succeed.
Improved risk management: AI ServiceOps can help businesses identify and mitigate risks
more effectively. By leveraging AI to analyze data and detect potential issues, businesses can
take proactive steps to prevent problems before they occur, which can reduce the risk of costly
mistakes and protect business value.
Overall, AI ServiceOps can have a significant impact on business value by improving customer
experience, increasing operational efficiency, enabling better decision-making, enhancing agility,
and improving risk management. By leveraging AI to improve service operations, businesses can
drive growth, increase profitability, and achieve long-term success.
2.4. The Key Business Value Metrics of AIServiceOps
Cost Savings: One of the primary ways that AIServiceOps can impact cost savings is by
reducing labor costs. By automating repetitive tasks, such as data entry or customer service
inquiries, organizations can reduce the need for human labor and free up resources for higher-
level tasks. This can result in significant cost savings over time, as well as a more efficient and
productive workforce.
Additionally, AIServiceOps can help to reduce operational costs by improving the accuracy and
speed of business processes. For example, by using AI-powered predictive maintenance,
organizations can identify and address potential equipment failures before they occur, reducing
downtime and repair costs.
Manage Risk: Effective risk management is critical to the success of AI Service Operations. By
identifying and mitigating potential risks, organizations can minimize the negative impact on
their business value. Some ways in which risks can impact business value include:
Financial Losses: AI failures, security breaches, or ethical violations can result in
significant financial losses for an organization. This can include direct costs, such as the
cost of repairing or replacing the AI system, as well as indirect costs, such as lost revenue
or damage to the organization's reputation.
Decreased Customer Trust: Security breaches or ethical violations can damage an
organization's reputation and erode customer trust. This can lead to a decrease in customer
loyalty and ultimately impact the organization's bottom line.
Cost Containment: The impact of cost containment on business value can be significant. By
reducing operational costs, a business can increase profitability and improve its bottom line. This
can be achieved through several means, such as reducing labor costs by automating repetitive
tasks, minimizing errors through intelligent algorithms, and optimizing resource utilization by
predicting demand patterns.
Additionally, cost containment through AIServiceOps can lead to improved efficiency and
productivity. By automating time-consuming tasks, employees can focus on more strategic and
high-value activities, leading to better utilization of their skills and expertise. Moreover, AI and
ML algorithms can identify areas of improvement and suggest process optimizations, leading to a
more streamlined and effective operational framework.
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Innovation: One of the key ways that AIServiceOps can drive innovation is by providing
businesses with access to advanced analytics capabilities. With AI and ML algorithms,
businesses can analyze large amounts of data and gain insights that were previously unavailable
or too time-consuming to uncover. These insights can lead to the development of new products,
services, or business models that are more innovative and better meet the needs of customers.
Moreover, AIServiceOps can enable businesses to automate repetitive tasks and streamline their
operations, freeing up employees' time to focus on more innovative activities. By doing so,
businesses can foster a culture of innovation that encourages experimentation, creativity, and
risk-taking, leading to the development of new ideas and products that can increase their
competitiveness and market share.
2.5. Conceptual Model
A conceptual model is a framework initially used in research to outline the possible courses of
action or present an idea or thought [6]. When a conceptual model is developed logically, it will
rigor the research process. A model is a representational illustration and a heuristic device
visually portraying concepts and theory [6]. Models provide a common understanding to the
viewers about the knowledge by showing various elements of a system and their interrelationship
[8], defining a conceptual model as a diagram of proposed causal linkages among a set of
concepts. They highlight that a conceptual model provides a visual picture representing concepts
through boxes and processes delineated by arrows. Thus, a model developed using the standard
conventions can clearly define the causal, sequential, and logical argument that creates a clear
and shared understanding by the habit of mind. So below is the conceptual model that illustrates
how the theory of Business Value Impact of AI-Powered Service Operations. The model is
described with various factors of AIServiceOps capabilities impacting the aspects of Business
Value.
Figure 3: Business Value framework for adopting AIServiceOps
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Figure 4: Conceptual Model for Business Value impact of AIServiceOps
There is one dependent variable – Business Value as the outcome measures and benefits for
actual adoption AIServiceOps Capabilities with meditation variables – Value Creation and Value
Preservation and moderating variables supporting it are – Manage Risk, Cost Containment,
Innovativeness and Cost Improvements.
Below are the hypotheses that we need to prove with this research:
H1: With the adoption of AIServiceOps, cost containment significantly influences the
creation of business value
H2: With the adoption of AIServiceOps, cost improvement significantly influences the
creation of business value
H3: With the adoption of AIServiceOps, innovativeness significantly influences the
creation of business value
H4: With the adoption of AIServiceOps, managing risk significantly influences the
creation of business value
3. QUANTITATIVE RESEARCH METHODOLOGY
This research will adopt a quantitative research methodology, focusing on analyzing how
AIServiceOps has impacted factors that, in turn, impact business value.
3.1. Data Collection
The research will be regarded as the state of AIServiceOps usage in enterprises and its impact on
business value. The study will be comprised of questionnaires to participants and a few
interviews. The survey questionnaire will be asked to 70 organizations mainly as a paper form in
workshops since its reduces the cost of study and give the right contextual quality and complete
answers.
3.2. Questionnaire Description
This research is intended to explore and examine the AIServiceOps factors that influence
Business Value. All aspects and questions have been created from existing literature related to the
topic and expertise in the field. Some questions determine the overall thinking and outcome of
AIServiceOps. Not all questions in the research are related to factors influencing business value,
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as these are related to scope, preconditions, and implementation associated with AIServiceOps.
Some are focused on disruptors that can impact Organizational stability. Survey questionnaires
using the Likert Scale of 5 points, designed by Rensis Likert; this is a prevalent rating scale for
measuring ordinal data in social science research. This scale includes Likert items that are
worded statements to which respondents can indicate their extent of agreement or disagreement
on a five or seven-point scale ranging from “strongly disagree” to “strongly agree” 5-point scale
will be “1= Strongly disagree,” “2 = Rather disagree,” “3 = Hard to say,” “4 = Rather agree,” and
“5 = Strongly Agree”. Survey questions that relate to factors:-
Cost Containment [Value Preservation]:
AIServiceOps has reduced effort on IT maintenance.
AIServiceOps has avoided development costs and avoided legacy costs.
AIServiceOps has improved IT Organizations' ability to scale without increasing
headcount.
Cost Improvement [Value Creation and Value Preservation]:
AIServiceOps investment improves digital outcomes more than traditional IT Service
Operations Management
Cost per incident/ticket has decreased with adopting AIServiceOps and has “bend the cost
curve” for Organizations.
Agent utilization has improved with the adoption of AIServiceOps.
Innovativeness [Value Preservation]:
AIServiceOps has made your centralized IT team more productive by focusing on critical
tasks and incidents, liberated IT staff from low-level, repetitive work, and played a vital
role in your organization's digital transformation.
AIServiceOps has helped you to find automation opportunities and prioritize to potentially
deflect and lower the mean time to resolve (MTTR).
There is a clear gap in value provided by AIServiceOps compared to traditional IT Service
Operations Management.
Manage Risk [Value Creation]:
AIServiceOps has improved identifying anomalies 10-15 minutes before the actual
incidents or outage of service occur.
AIServiceOps has improved the quality of managing services, and it provides
organizations with end-to-end visibility, focuses on incidents that matter, and fixes them
more quickly.
AIServiceOps has reduced incident volumes and repair time by providing tools and the
proper context for the investigation.
Business Value Sustainability [Value Creation and Value Preservation]:
Implementing AIServiceOps has an impact on the value creation for your organization.
Implementing AIServiceOps has an impact on the value preservations for your
organization.
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Other interview questions:
What conditions before implementing the AIServiceOps?
How has AIServiceOps changed your traditional IT practices regarding risk, cost, customer
satisfaction, and innovations?
What are the critical KPIs to measure the success of AIServiceOps?
What is the current scope of AIServiceOps?
What are the key disruptors that have impacted IT lately, and what was the strategy to
overcome that?
What would be the impact of AIServiceOps on the business value and resilience of the
enterprise?
4. CONTRIBUTION TO PRACTICE
Using AIServiceOps in organizations solves some of the current issues, such as investigating
root-cause-analysis (RCA) of incidents and preventing outages of services and visibility into the
entire organization's infrastructure estate. It also provides many automation opportunities and
innovativeness for IT teams to automate and create value for organizations. Adopting
AIServiceOps helps bring efficiencies in IT service and operations management by avoiding IT
silos and increasing customer satisfaction. AIServiceOps usage helps transform IT service and
operations management by managing risk, increasing customer satisfaction and cost
improvements, increasing cost containment, increasing innovativeness, and improving overall
organizational resilience.
5. LIMITATIONS AND SCOPE OF FUTURE RESEARCH
Due to lack of time, this study did not expand its scope of impact of AIServiceOps on a specific
industry; this research focused on general IT-specific functions related to service and operations
management. Also, the existing analysis did not account for disruptors that would impact
business value. Understanding the characteristics of each organization's external and internal
disruptors is necessary. Furthermore, this research did not focus on the impact of AIServiceOps
on value optimization in the value creation and preservation process to maximize the effect of
AIServiceOps on business value. The focus of this research paper was to establish the positive
impact of AIServiceOps on business value via quantitative research methodology.
6. CONCLUSION
Organizations need to consider AIServicOps solutions as it impacts customer satisfaction,
managing the risk of outages and cost savings via deflecting incidents and liberating IT from
mundane, repetitive tasks with automated remediations. AIServiceOps enables IT to take on a
more customer-centric approach in event and ticket management to improve IT productivity,
customer satisfaction, and business well-being. Also, AIServiceOps lets IT teams reduce MTTR
across all phases of the incident management process.
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AUTHOR
Harsha Vijayakumar Research scholar at S.P. Jain School of GlobalManagement,
having more than 12+ years of experience in Product Management and Software
Engineering. Currently working as a Sr Principal Product Manager at ServiceNow, Inc.
(California, USA)
Personal Website: https://www.linkedin.com/in/harshavijayakumar1/
ORCID:0000-0002-2833-9159
Alternative Email: harsha.dm22dba013@spjain.org