Claims Administration

1. Project Management
Key Concepts

2. Claims Administration

3. What is it?
Claims are contested items in a project.
Contested changes and potential constructive
changes are requested changes where the buyer and
seller cannot reach an agreement on compensation
for the change or cannot agree that a change has
occurred.
Claims Administration

4. Proactive claim management involves:
1. Claim Prevention
During initial concept or design phases, before a contract is signed
2. Claim Mitigation
During contract preparation and pre-contract negotiation
3. Pursuing Claims
During project execution.
4. Claim Resolution
Settlement of outstanding issues after completion
and finalisation of accounts.
Claims Administration

5. If the parties themselves do not resolve a claim, it may have to
be handled in accordance with alternative dispute resolution
(ADR) typically following procedures established in the
contract.
Claims Administration