The document summarizes a survey of 298 youth with migrational backgrounds who used the services of the Austrian Public Employment Service (AMS). Most of the youth were over 18, male, and from former Yugoslavia or Turkey. Over a third came to Austria before school age. The AMS has provided multilingual information and counseling, trained staff in intercultural communication, and employed multilingual staff. It plans to further develop diversity training for its trainers and participants, and increase partnerships with companies that employ migrants.

2. Managing Diversity in the Public Employment Service (AMS) for Youth

3. Diagram 1: Percentage of migrants in Vienna regarding age

4. Diagram 2: Percentage of customers with migrational background at the AMS for Youth

6. Diagram 3: Sense of belonging of the interviewed youngsters (percentage)

7. Diagram 4: Support during the process of occupational decision (percentage)

8. Diagram 5: Wishes of the youngsters from the AMS for Youth (percentage)