This short presentation will give you the 10 best practices the most successful business leaders apply when they get their company to work with providers in Asia. As usual in those Eurosia Insights, we do not pretend answering it all (the presentations are meant to be walked through in less than 30 secs ;)) but give a snapshot and some food for thoughts to GM, MD, CEOs (and aspiring ones), especially the ones of small to mid-sized companies. For more or if you want to exchange on the topic, feel free to comment below or drop me a line: cedric.brusselmans@eurosia.eu Enjoy the reading! Cedric

1. 10
BEST
PRACTICES
OF
MOST
SUCCESSFUL
BUSINESS
LEADERS
(when
partnering
with
service
providers
in
Asia)
Eurosia™
CEO
Insight
#6

2. THEY
PREPARE:
Eurosia™
CEO
Insight
#6

3. #1
INVOLVE
ALL
EMPLOYEES
FROM
THE
START
“Tell
me
and
I
forget,
teach
me
and
I
may
remember,
involve
me
and
I
learn.”
Benjamin
Franklin

4. #2
CREATE
A
VALUE
HIERARCHY…
...to
decide
which
tasks
or
operations
can
be
outsourced
without
harming
their
business

5. #3
DO
THEIR
RESEARCH
A
variety
of
service
structures
are
available
in
today’s
globalized
business
world
Joint
venture,
local
provider,
captive
center
overseas…

6. #4
CLARIFY
AND
ALIGN
WELL
Clear
and
speciKic
goals,
terms
of
agreement,
and
time
frames
aligned
on
upfront
help
them
avoid
misunderstandings
and
unfair
practices

7. THEY
EXECUTE:
Specify
Document
Mitigate risks
Ensure quality
Establish local contacts
Track & measure
✔
✔
✔
✔
✔
✔
Eurosia™
CEO
Insight
#6

8. #5
SPECIFY
They
document
their
current
process…
…to
reduce
operational
risk…
…and
ensure
high
product
and
service
quality

9. #6
MINIMIZE
MISCOMMUNICATION
They
establish
local
contacts
to
become
familiar
with
their
partnering
country’s
work
culture
and
standard
practices

10. #7
TRACK
&
MEASURE
“When
applying
benchmarking
in
a
deal,
it
is
good
practice
to
jointly
agree
to
a
benchmarking
process
to
promote
cooperation
and
openness.”
C.
Scoggins,
CEO
National
Rail
Enq.

11. THEY
CONTINUE
TO
IMPROVE:
Eurosia™
CEO
Insight
#6

12. #8
INVEST
IN
THEIR
PEOPLE
Training
their
staff
at
home
and
overseas
from
the
beginning
ensures
consistency
and
high-­‐quality
delivery

13. #9
REMAIN
FLEXIBLE
“…routinely
schedule
benchmarks
which
can
be
used
to
adjust
deals
as
needed.”
C.
Scoggins,
CEO
National
Rail
Enq.

14. #10
ASK
FOR
HELP
WHEN
NEEDED
They
know
it
helps
to
ask
someone
with
strong
experience

15. “…there
are
risks
associated
with
outsourcing
and
it
requires
careful
management
to
ensure
that
the
many
bene9its
of
outsourcing
are
realized.”
NOA
Pathway,
2010
Eurosia™
CEO
Insight
#6

16. This
topic
will
be
addressed
in
our
next
Eurosia™
CEO
Insight:
7
BENEFITS
TO
PARTNER
WITH
SERVICE
PROVIDERS
IN
ASIA
INCLUDE 2 IT &
ENGINEERING
BUSINESS CASES
(BELGIUM-INDIA,
FRANCE-VIETNAM)
Get
it
FREE,
subscribe
here:
eepurl.com/RaIbn

17. TM
E U R O P E A N S E R V I C E . A S I A N P R I C E
relations@eurosia.eu