How to work with low-cost countries (part 2): Motivating your Employees

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Resistance to change is probably the greatest challenge a small to medium-sized business' CEO needs to overcome when engaging employees to work with partners in low-cost countries.

Indeed, the fear of the unknown, the cultural differences, the prospects (real or not) of competing internally for work, etc. are some of the main reasons why employees will consciously or unconsciously fight such change.

Our second CEO Insight on the topic 'How to work with low-cost countries' focuses on ways to keep employees engaged and motivated.

As usual in those Eurosia Insights, we do not pretend answering it all (the presentations are meant to be walked through in less than 30 secs ;)) but give a snapshot and some food for thoughts to GM, MD, CEOs (and aspiring ones), especially the ones of small to mid-sized companies.

For more or if you want to exchange on the topic, feel free to comment below or drop me a line: cedric.brusselmans@eurosia.eu

Enjoy the reading!

Cedric

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How to work with low-cost countries (part 2): Motivating your Employees

  1. 1.       HOW  TO  MAKE  MY  ORGANIZATION   WORK  WITH  LOW-­‐COST  COUNTRIES       PART  2:  MOTIVATING  EMPLOYEES         Eurosia™  CEO  Insight  #5  
  2. 2. WHY  REVIEWING  YOUR  EMPLOYEE   MOTIVATION  STRATEGY?    
  3. 3. BECAUSE  71%  OF  EMPLOYEES   EXPERIENCE  LOWER  WORK  MORALE   AFTER  (OUT)SOURCING-­‐RELATED   REORGANIZATION     Source:    Rashdan,  S.,  ”The  impact  of  Offshoring  On  Employee   Motivation  In  The  Information  Technology  Field”  (2005)  
  4. 4. BY  ADAPTING  THESE  8  LESSONS   LEARNED  TO  YOUR  ORGANIZATION,   YOU  CAN  KEEP  YOUR  EMPLOYEES   ENGAGED  &  MOTIVATED  TO  DELIVER  
  5. 5. #1:  INVOLVE  YOUR  EMPLOYEES  IN  THE   FORMULATION  OF  THE  OUTSOURCING  PROJECT…   Eurosia™  CEO  Insight  #6  
  6. 6. …SO  EMPLOYEES  ARE  (AND  FEEL)  INCLUDED  AND  CAN   ADD  VALUE  IN  THE  DECISION  MAKING  PROCESS     %  employees  who  feel  that  outsourcing  decisions  are  made  in  secret   by  company  leadership.     46%   32%   22%   Agree   Neutral   Disagree   Source:    Rashdan,  S.,  ”The  impact  of  Offshoring  On  Employee  Motivation  In  The  Information  Technology  Field”  (2005)  
  7. 7. #2:  FEAR  OF  THE  UNKNOWN  IS  THE  ENEMY   OF  CHANGE:  KEEP  CLARIFYING  HOW  THE   ORGANIZATION  WILL  BE  AFFECTED…       …and  communicate  that  such  change    will  bring  new  opportunities,   such  as  more  managerial  positions.    
  8. 8. #3:  DEFINE  CLEAR  ROLES  &  RESPONSIBILITIES   WITHIN  YOUR  ORGANIZATION…  
  9. 9. #4:  …  AND  SHOWCASE  HOW  WORKING  WITH   LOWER  COST  COUNTRIES  WILL  LEAD  TO   GREATER  REWARDS  FOR  HIGHER  VALUE-­‐ ADDED  WORK  AT  HOME  
  10. 10. ”OUTSOURCING  CHANGES  THE  ROLE   OF  MANAGERS  AND  EXECUTIVES”     This  new  type  of  leadership  needs  four  capabilities:   1.  Being  able  to  think  strategically   2.  Making  deals   3.  Governing  partnerships   4.  Managing  change             Source:  Michael  Corbett,  The  Outsourcing  Revolution,  2004   Eurosia™  CEO  Insight  #5  
  11. 11. #5:  INVOLVE  YOUR  EMPLOYEES  IN   THE  FUTURE  OF  THE  COMPANY   For  instance,  the  company  may  reward  the  best  employees   with  restricted  company  shares  or  warrants  /  stock  options    
  12. 12. #6:  EXEMPLIFY  THAT  STRONG   PERFORMANCE  LEADS  TO  JOB  SECURITY…      
  13. 13. #7:  FOSTER  RELATIONSHIPS  BUILDING       ”Coming  together    is  a  beginning;  keeping   together  is  progress;   working  together  is  success”   Henry  Ford   For  instance:     Encouraging  and  creating   opportunities  for  your   employees  to  get  to  know  the   new  members  of  the  team   overseas.     Enabling  exchanges  and  trips   to  the  overseas  operations  for   the  best  performers.    
  14. 14. #8:  PLAN  FOR  CONTINUOUS  EMPLOYEE   TRAINING  &  DEVELOPMENT   Eurosia™  CEO  Insight  #6   If  you  want  one  year  of  prosperity,   Grow  Grain,   If  you  want  ten  years  of  prosperity,   Grow  Trees,   If    you  want  one  hundred  years  of   prosperity,   Grow  People.     CHINESE  PROVERB  
  15. 15. Get  it  FREE,  subscribe  here:     eepurl.com/RaIbn          In  our  next  Eurosia™  CEO  Insight  we  will  address  the  following:       10  BEST  PRACTICES  FROM  THE   MOST  SUCCESSFUL  CEOS              
  16. 16. E U R O P E A N S E R V I C E . A S I A N P R I C E TM relations@eurosia.eu  

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