10 points you have to know about Emergency Management Communications

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Emergency Management Communications is crucial in a crisis situation. You will see what are the trends in the industry for the next few years with also a case study that illustrates the importance of preparedness.

Technology

All these communication challenges have to be taken in account in
emergency preparedness and emergency response:

Source:Design Challenges for an Integrated Disaster Management Communication and Information System

«During emergencies, organizations and individuals take on
new tasks and relationships that exist outside of normal
routine behavior»
«New and emerging technologies have the potential to
improve management of emergence in crisis»
«As a coordinating mechanism in interoganizational
networks, technology enables communication and sharing of
information more effectively»
Source: Amanda J.Porter, Emergent Organization and Responsive Technologies in Crisis: Creating Connections or Enabling Divides ? , p.8.

Source: White Paper Public Safety 2019: The migration to more connected communications, p.3
Here are the Public Safety Communication Trends that will predominate until 2019

If you like this eBook,
share it
Source: Emergent Organization and Responsive Technologies in Crisis: Creating Connections or Enabling Divides

Multi-Agency Communications need interoperable
communications for the following reasons:
Source: Florida Interoperability Video: http://www.drc-group.com/project/jitt-communications-interoperable.html

For the Emergency Managers, a reliable
communication system constitutes the
common denominator for emergency services
operations.
Nowadays, Emergency Managers need more
than just a radio communication network in crisis
situations, they need a network that allows the
use of several devices in a short lapse of time.
www.basecampconnect.com
Communications are at the center of every public
safety operation, this is why it is vitally important
to be prepared for any eventuality.

In light of the above, emergency services need a system that is:
- Ready in minutes to be operational as quick as possible.
- Allows all responders to communicate together, even if they have
different communication systems.
- Need to work everywhere, even if traditionnal communication
networks are down.
Don't let multi-agencies incompatible technologies become an
additional problem in a crisis situation
www.basecampconnect.com
Learn more:
Mobile Communication System (Voice & Data),
operational in minutes without any technical
assistance.

« The Mobile Communication System Base Camp Connect is installed in our mobile
command post and is used during fire, emergency measures or even during particular
events. Considering that communication is primordial during a sinister, Base Camp
Connect is an essential tool» (Town of Saguenay)
« We have used your system repeatedly in extreme situations so we remain confident
because Base Camp Connect always worked » (Canadian National Defence)
Base Camp Connect provides an innovative technology to first responders that
have to work in crisis situation where a reliable communication network is
essential. We offer a unique solution on the international level.
EXPLAINER VIDEO

While a growing conversation is happening around Open Data as a driver for development and accountability, little, if any, is being said about the role of open data in humanitarian emergencies. While we ask governments to open all their data as a duty towards their citizens, humanitarian organizations seems to be pretty much left outside. Is there a need for open data in the humanitarian community space? What would it look like? Are transparency and accountability strictly linked to the healthy recovery of communities in emergencies? This talk will look at some of those questions and try to propose some solutions, drawing from the long-standing experience that Internews has in media and communication with communities during emergencies.

Social Media as a Record for Public Services and Utilities in a Disaster

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Final Remote Management Annotated Bibliography

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This document provides an annotated bibliography on literature related to remote management in humanitarian settings. It summarizes several key sources that discuss remote management and related approaches such as acceptance-based strategies. Many of the sources acknowledge the challenges of remote management but differ in their views, with some being more critical and others emphasizing promising practices or the need to consider it given insecure conditions. The bibliography covers topics like the risks remote management may transfer to national staff, debates around its effectiveness and accountability, and factors organizations consider in adopting remote or acceptance-based strategies.

W7 info policy

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Integrated e-health infrastructure can provide benefits but is difficult when politics do not uniformly support integration. In India, pre-integration different health systems were not interconnected, forcing staff to re-enter data across systems. E-infrastructure allows for shared access to data and computing resources to analyze patient and other health data on a regular basis. However, politics influence how systems can integrate as funding comes from various sources. The HISP project succeeded with asymmetrical integration by developing a flexible tool that could operate both visibly and behind the scenes to be compatible in different environments over time. The article is from the perspective of the implementing organization and aims to promote their system, barely discussing training or internet access issues.

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Essay: Multistakeholder Model

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Social media has become an important channel for crisis communication management. It allows organizations to communicate with stakeholders efficiently and minimize the negative impacts of crises. However, most existing crisis communication theories were developed before social media and do not account for its capabilities. There is a lack of international research on using social media for crisis communication across different geographic and cultural contexts. Developing global best practices could help organizations leverage social media effectively while managing reputational risks during crises.

Social Media for the Government

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The document discusses how social media can benefit government organizations and the military. It notes that social media allows for improved collaboration across boundaries, more efficient communication, knowledge sharing, and community building. It provides examples of how government agencies like FEMA and DHS are using social media successfully for information sharing, crowdsourcing ideas, and emergency response. The military could use social media for threat surveillance, training, communication, recruiting, and knowledge management.

A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...

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Social media is used in a variety of domains, including emergency management. However, the question of which technologies are most appropriate for a given emergency remains open. We present a framework of dimensions of emergencies that can assist in selecting appropriate social media for an emergency situation. Social media is not a panacea but can be used effectively given the proper functions available from the particular services provided by each of the Web 2.0 technologies available. The main objective of this paper is to identify the best practices for social media to leverage its ability given the complexities that coincide with events. This is a conceptual paper based on the results of preliminary studies involving group interactions with emergency professionals with various backgrounds. In addition, emergency management students who are professionals in the field followed by another interview soliciting information from information systems scientist were surveyed. We found that each situation called forth various dimensions where only sub phases of the stated dimension may be used given the task type derived from the event characteristics. This lays a foundation upon which a more formal approach can be taken to help tame the social media mania into a manageable set of ‘best practices’ from which emergencies can be managed more effectively given Web 2.0 technologies and social collaborative online tools.

Final Draft Grisales- signed

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This document is a report submitted by Jennifer Grisales to her supervisor, Julie Roberts, at the Florida Division of Emergency Management. The report proposes a standardized social media training policy to prevent mistakes in social media use during disasters. It analyzes policy options based on criteria like conformity, efficiency, and knowledge. The report recommends a standardized training policy that would provide basic social media training to all personnel, enabling cross-agency collaboration and learning. Timely implementation is urged given social media's growing role in emergency communication and the risk of errors without proper preparation.

This is what internet communications mean to me

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Pacer_Project_Presentation

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This study assessed formal and informal networks involved in public health response during Florida's devastating 2004 hurricane season. Researchers conducted interviews with response participants to identify relationships between formal and informal healthcare networks at the local level and how these networks functioned and communicated. Preliminary results found that strong leadership, relationship building, and addressing logistical challenges were important. Volunteers were also instrumental in response, either as spontaneous, unaffiliated aid or through becoming affiliated with formal groups. Future research directions included further exploration of how informal networks emerge and fill response gaps as well as assessing current understanding and "lessons learned" regarding informal network surge capacity.

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Federal Emergency Management AgencyA Compendium ofExempl

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Federal Emergency Management Agency A Compendium of Exemplary Practices in Emergency Management Volume IV PARTNERSHIPS IN PREPAREDNESS January 2000 Foreword This Compendium of Exemplary Practices in Emergency Management, Volume IV, is a product of the emergency management community working in partnership in service to the public. It is the result of FEMA’s continuing outreach initiative to identify the innovative ideas, emergency management talent, and abundant resources that exist throughout the country. What is an exemplary practice? In the judgment of the emergency management partners who reviewed all entries for this edition, it is any idea, project, program, technique, or method in emergency management that has worked in one place and may be worthy of adopting elsewhere. This Compendium describes public- and private-sector emergency management practices that include unique coordination among organizations, volunteer projects, resource sharing, and other innovative approaches to emergency management. In addition to describing the practices selected, the Compendium refers readers to knowl- edgeable individuals for further information. This book is not only being published in this printed format but is also available on the Internet at FEMA’s World Wide Web site. In keeping with FEMA’s goals of building a strong and effective emergency management system, the search for exemplary practices is continuing. Instructions and a form for submitting additional innovative ideas can be found at the end of this volume, and we urge you to share your exemplary practices. Sincerely, James Lee Witt Director Federal Emergency Management Agency Kay C. Goss Associate Director for Preparedness Federal Emergency Management Agency PARTNERSHIPS IN PREPAREDNESS A Compendium of Exemplary Practices in Emergency Management Volume IV Federal Emergency Management Agency January 2000 James Lee Witt Director Federal Emergency Management Agency Kay C. Goss Associate Director Federal Emergency Management Agency for the Preparedness Directorate iii ____________________________________________________________________ ACKNOWLEDGMENTS Acknowledgments Many people contributed to this fourth edition of the Compendium. Their contributions include the critical executive support needed to make this initiative a reality: the memoranda, letters, and communications on the Internet encouraging nominations from throughout the emergency management community and the administrative tasks and correspondence involved in the nominations of exemplary practices in emergency management. Under the policy guidance of Kay C. Goss, FEMA’s Associate Director for Preparedness, Partnerships in Preparedness was implemented in the Preparedness Outreach Division under the direction of Thomas R. McQuillan. The project officer during the development of this fourth edition was Maria A. Younker. However, the many ideas, suggestions, and encouraging words of support r ...

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Effective Crisis CommunicationChapter 3 Lessons on Effective C

EvonCanales257

Effective Crisis Communication Chapter 3 Lessons on Effective Crisis Communication Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA. Lesson 1 Determining your Goals Often broad statements that help guide Could be to reduce the impact of the crisis Keep the organization’s image intact or maintain customers Helps reduce uncertainty during crises Linking to organizational values helps harmonize Important to determine, rank, and identify potential obstacles to goals. Lesson 2 Develop True, Equal Partnerships with Organizations and Groups that are important… Partnerships defined “Equal communication relationships with groups or organizations that have an impact on an organization” Established through honest and open dialogue Partners may be advocates for or antagonists against Effective partnering begins before crisis occurs. Establish relationships with stakeholders before! Lesson 3 Acknowledge your stakeholders as partners when managing crises Stakeholders are external and internal groups that can have an impact. Effective strategies include making a list of potential stakeholders. Employees Competitors Creditors Consumers Government Agencies Community Activist Groups Media Lesson 4 Develop Strong, Positive Relationships with Primary and Secondary Stakeholders Primary – Those most important to success and interact with most often. Secondary – Key groups that do not play an active role but are still important to success. Types Positive – Both listen, understand, and communicate with each other Negative – Antagonistic relationship, not open to listening or communicating Ambivalent – No true partnership, each work with each other, but no one listens Nonexistent – Organization is not aware of stakeholder and does not communicate Lesson 4 Develop Strong, Positive Relationships with Primary and Secondary Stakeholders Communicating with underrepresented groups Culture-Neutral Approach: Everyone acts on and accesses CC information in similar manners. Problem - Not everyone had a car to evacuate Hurricane Katrina Culturally-Sensitive Approach: Messages should be tailored to the cultural characteristics of groups. Person, Place, Time, Occasion, Literacy Level, and Message to name a few Culturally-Centered Approach: Most appropriate – Includes underrepresented groups in the process. Means partnerships must happen. Lesson 5 Effective CC means listening to stakeholders First mistake is to attempt to engineer consent through spin. Get the information out, but then make time to listen to concerns. Public Information Sessions Q&A Public meetings can become difficult. Vocalized anger must be acknowledged and legitimized. Once you have listened, then determine which audiences to focus on and how to address their concerns. Lesson 6 Communicate early, Acknowledge uncertainty, Assure the public you will keep communicating Communicate Early and Oft ...

Making Your ClaimBe specificMaking your claim specific.docx

infantsuk

Making Your Claim Be specific Making your claim specific Vague claims lead to vague arguments. The more specific your claim, the more it helps you plan your argument. Compare these claims 1) There are challenges and risks associated with using social media in disaster/crises situations but also some benefits. 2) The benefits of using social media in disaster/crises situations far outweigh the challenges and risks because social media’s capabilities such as mapping services, messages, group collaboration platforms and more serve as powerful tools for emergency response operations. Making specific claims The first claim is so vague we don’t have any idea what the writer will develop in the paper. The second claim has concepts that not only help us understand the claim more clearly, but also give the writer a clear set of concepts to develop in the paper. How to write a ‘working claim’ The second claim is a bit long but the best way to develop a claim is to write a ‘draft’ claim and look at the themes you want to develop from that claim. This will lead you to your specific final claim. How to make a claim Introduce your claim with a qualifying clause beginning with ‘although’ or ‘even though’ Example 1: Although/Even though there are challenges and risks associated with social media in disaster/crises situations ……. State your claim (I claim that) the benefits of using social media in these situations far outweigh the risks….. Follow this with a ‘because’ clause because social media capabilities such as mapping services, messages, group collaboration platforms and more serve as powerful tools for emergency response operations. Concepts to develop from this claim 1.Explain the challenges and risks associated with using social media as identified by the authors of the three articles. 2. Explain the benefits of using social media in disaster/crises situations as identified by the authors of the three articles. Itemize or pay particular attention to the capabilities you list e.g. mapping etc. 3. Support your claim by explaining how the authors of the three studies found that these social media capabilities served as powerful tools for emergency response operations. Claim #2 Although/Even though public officials/disaster management teams are concerned about the chaotic, subjective and totally unverifiable nature of information that circulates through social media applications, (I claim that) social media have the potential to facilitate public participation and communication between governmental institutions and citizens because individuals who are using social media have already developed a great bond of trust with other members of their online social communities. Concepts to develop through this claim 1. Why/how is the information that circulates through social media applications chaotic, subjective and totally unverifiable? How do the findings of the 3 authors of the studies support this claim? 2. How/why a ...

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role of social media.

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Social media plays an important role in promoting community participation in disaster management. It allows for quick information dissemination during emergencies, helps with disaster planning and training through gamification, and enables collaborative problem solving. Social media facilitates on-the-scene reporting and disaster assessments to help coordinate emergency responses. While traditional media use is declining, social media usage is rising worldwide and can be incorporated into integrated disaster management platforms to give citizens a greater role in preparing for and managing crises.

To prepare for this DiscussionReview Chapter 2 in your course.docx

rowthechang

To prepare for this Discussion: Review Chapter 2 in your course text, Crisis Intervention Strategies, paying particular attention to multicultural perspectives and considerations Review the article, “Psychological Assessment of Children in Disasters and Emergencies,” and focus on the special issues related to assessing the needs of children and adolescents after a crisis. Also concentrate on the different psychological assessment tools that are appropriate for use with this population after a crisis. Review the article, “Natural Disasters that Reveal Cracks in Our Social Foundation.” Think about the ways in which a break down in services and communication can be avoided for the elderly population during crises like the 2003 France heat wave. Review the article, “The Transformation of Traditional Mental Health Service Delivery in Multicultural Society in California, USA That Can Be Replicated Globally,” paying particular attention to the necessity of mental health services as a top priority during crises. Review the article, “Vulnerable Populations in an American Red Cross Shelter After Hurricane Katrina,” and think about the ways in which the ‘Model of Vulnerable Populations’ helps address crises wherein people suffer from multiple losses in their communities. Also think about appropriate mental health obligations that should be taken into consideration when working with vulnerable populations during and after a crisis. Review the article, “Responding to Student or Teacher Death: Preplanning Crisis Intervention,” and focus on the importance of communicating with parents and students, as well as fostering a grieving process that facilitates healing after a student or teacher death. Reflect on your Application Assignment from this week and think about the alternative communication systems and strategies that can be used when assisting individuals who have experienced a crisis. Also think about the ways in which to reach and communicate with vulnerable populations in these same situations(Whether a crisis or disaster is natural or man-made, effective communication strategies are needed no matter where it occurs. A great deal was learned about communication issues in the aftermath of Hurricane Katrina. After this disaster, thousands of residents in Alabama, Mississippi, and Louisiana were without roads, electricity, or cell phone towers. Because of this, creative means of communication, both inside and outside the region, were needed. Agencies with satellite phones had no difficulty, but for most survivors this was not a possibility—it was difficult to make phone calls both outside and inside the region. One means of communicating, however, was successful for many—text messaging. But, of course, this required a digital phone with texting capability, which not all had access to. In order to reach survivors who did not have this capability, four-wheel drive vehicles or trucks were necessary because roads and bridges were destroyed. Tr ...

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A Holistic Approach to Evaluating Social Media's Successful Implementation in...

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As emergency management agencies and organizations implement social media and web technology to support crisis information and communication efforts, many question if present strategies are beneficial. This is especially true if social media is being implemented for the first time or has not been experienced in a live disaster. Studies have been conducted providing information on a variety of interactions between Social Media and Emergency Management (SMEM). However, few have taken a formal scientific approach as a means of measurement providing a 'Comprehensive Performance Metric.' Performance metrics need to have consistency while providing room for implementing unique measurement criteria for individualized efforts. We offer a research design using field studies of real world cases, evaluating rural and metropolitan areas. The result produces a set of 'Best Practices' through implementation. By offering a means of measuring success, SMEM can continue to evolve by using a methodologically sound approach using social media.

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Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI. UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities. Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes. What will you get from this session? 1. Insights into integrating generative AI. 2. Understanding how this integration enhances test automation within the UiPath platform 3. Practical demonstrations 4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath Topics covered: What is generative AI Test Automation with generative AI and Open AI. UiPath integration with generative AI Speaker: Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP

Pushing the limits of ePRTC: 100ns holdover for 100 days

Adtran

Driving Business Innovation: Latest Generative AI Advancements & Success Story

Safe Software

Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency. During the hour, we’ll take you through: Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board. Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes. Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI. We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI. This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!