10 most trusted home care providers 2021

2021
#TIMELESSTECH
Evolution and
Integration
of the Revenue
Cycle Management
(RCM) System
2021 | VOL. 04 | ISSUE-02
Chapters
HEALTH SYSTEM
ANDREW MOLOSKY PRESIDENT AND CEO
|
1
MOST TRUSTED
HOME
CARE
PROVIDERS
REDEFINING COMMUNITY-BASED HEALTHCARE
PROBLEMS&SOLUTIONS
Working Remotely
and the Challenges
that come with it.

s the world gets flatter, the empty nest syndrome
Agets stronger. While parents encourage children to
explore the best career opportunities, loneliness
coupled with age can take a toll on both emotional and
physical wellbeing.
The elderly, thus, living alone need physical and
psychological care. The Covid-19 pandemic has only
written this large and clear on the wall. Here comes the
crucial role of home care centres that are providing
professional health care services so that a person can live
safely at home.
The demand for home care services is on the rise across the
globe. With the increase in the aging population globally,
the need for at home services has also multiplied. In the US
alone, more than 16 percent of the population are in the age
group of 65 years and above. Increasing life expectancy has
also led to rising number of chronic diseases.
Care in the home for those aging and alone is a better
option than nursing homes as they would feel more
comfortable in known surroundings, and homes provide a
healthier environment than in hospitals. Home care is also
for better patient outcomes and is cost efficient. Besides,
those under home care can be seamlessly connected with
loved ones.
Home care services provide a wide array of services to
assist and care for those who do not need treatment in the
hospitals. It could be non-medical personal care, nursing
care, home health care. It could include assistance for daily
activities like bathing, dressing, cooking, feeding,
transportation, visits to banks or the doctor, supporting the
client or patient by doing the laundry and housekeeping, or
even shopping.
Right from meal preparation, caring for the sick or even
healthy senior citizens who live alone, medication
reminders, running errands, care during illness, serious
injury, progressive diseases like Alzheimer’s, Dementia,
even for companionship or palliative care, home health care
service providers are taking care of every small and big
need of the client.
Be it hospice or palliative care for adults and children with
serious illness, from in-home to community-based services,
these service providers are leaving no stone unturned to
cater to the individual needs of clients or patients.
Home care services are not restricted to the elderly but also
extend for children who need assistance and for those who
do not need hospitalisation but recuperation. This is indeed
the time for home health care.
Technology has made it even easier to monitor the client.
Electronic health records, artificial intelligence, and the
upcoming Internet of (Medical) Things are aiding in client
service for health and illness.
We, at Insights Care, chose some of the best home care
providers and featured them in our latest issue - 10 Most
Trusted Home Care Providers, 2021, as a token of
appreciation for their work.
Read On!
Healthcare at Home
A Solution to Modern Day Challenges
Sumita Sarkar

22
Healthcare Matters
How to Select a Nurse or a
Home Care Attendant for
Your Elderly Parents?
CallHealth
Making At-Home
Healthcare Widely
Accessible
CareHop Nursing &
Home Care
Making Quality Home
Care Widely Accessible
Griswold Home Care
Bringing Quality and
Affectionate Care to
your Home
Preferred Home Care
of New York
Widening the Reach of
Quality and Cordial Care
16
26 32 36
CXO

C O N T E N T S
08
Chapters
Chapters
HEALTH SYSTEM
REDEFINING COMMUNITY-BASED
HEALTHCARE
#TimelessTech
Evolution and Integration
of the Revenue Cycle
Management (RCM) System
Problems&Solutions
Working Remotely
and the Challenges
that come with it.
20
28
Articles
Cover
Story

Co-designer Paul Belin
Art & Picture Editor Priyanka Rajage
Art & Design Head
Editor-in-Chief Sumita Sarkar
Managing Editor Abhishaj Sajeev
Senior Editor Anish Miller
Visualiser David King
Asha Bange
Circulation Manager Tanaji
Research Analyst Eric Smith
Sarah Wilson, John Smith, Alex Vincent
Business Development Executives
Amy Jones
Business Development Manager
Sales Executives Kelli, Bill, Anna
SME-SMO Executives Atul, Gemson
Digital Marketing Manager Alina Sege
Technical Consultants David, Robert
Technical Head Jacob Smile
Marketing Manager John Smith
Assistant Technical Head Pratiksha Patil
Assistant Digital Marketing Manager Amol Wadekar
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April, 2021
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Description
Featuring
CallHealth
callhealth.com
Hari Thalapalli
Executive Director
& CEO
CallHealth is a technology-powered healthcare company
that has built the world’s first integrated virtual-and-
mobility platform to bring “Everything about Health” to
the doorstep of the customers.
CareHop Nursing &
Home Care
carehop.ca
Michael Lu
Founder
CareHop Nursing & Home Care is committed to providing
quality, compassionate, in-home care services to the elderly
in the comfort of their own home.
Chapters Health System
chaptershealth.org
Andrew Molosky
President and Chief
Executive Officer
Griswold Home Care
griswoldhomecare.com
Michael Slupecki
Chief Executive Officer
Griswold Home Care is a non-medical home care company.
It refers Caregivers who provide in-home care services
including personal care, homemaking, companionship, and
other home care services.
Hospice of Michigan
hom.org
Robert Cahill
President, CEO
Hospice of Michigan is on a mission to guide and support
individuals and their caregivers coping with illness, aging,
dying, and loss by providing compassionate medical, emotional,
spiritual, and personal care.
William E. Finn
President, CEO
Hospice of the Western Reserve provides hospice services,
palliative care and bereavement support to patients and
families.
Hospice of the
Western Reserve
hospicewr.org
Alexander S. Balko
President
MJHS is one of the largest health systems in the US
offering home care, hospice and palliative care for adults
and children, rehabilitation and nursing care.
ParentCare
parentcare.family
Bharat Vasandani
Founder and CEO
Preferred Home
Care of NY
preferredhcny.com
Berry Weiss
Founder and CEO
Preferred Home Care of New York offers reliable, ethical,
and compassionate home health services to those in need in
the New York City metropolitan area.
Chapters Health System is committed to enhancing the
lives of those affected by advancing age or illness. It
delivers expert care and heartfelt support to guide the
community during the aging and end-of-life journey.
ParentCare is driven by a deep passion to deliver care via a
reliable 24*7 platform and safeguard customers' valuable
family time.
HCAH
hcah.in
Vivek Srivastava
CEO
HCAH (HealthCare atHOME), is a leading home healthcare
service provider backed by the Burman family ,the promoters
of Dabur and the founders of HAH UK.
MJHS
mjhsfoundation.org
Company Name

Chapters
Chapters
HEALTH SYSTEM
REDEFINING COMMUNITY-BASED HEALTHCARE
C O V E R S T O R Y
It is important
to deﬁne who you are
going to be as an
organization and why it
is of use and need.
“
“

ANDREW MOLOSKY PRESIDENT AND CEO
|

“Disease, sickness, and old age touch every family. Tragedy
doesn’t ask who you voted for. Health care is a basic human
right.” – Elizabeth Warren, United States Senator
The recent COVID-19 pandemic was the wake-up
call for the healthcare industries around the world.
While providing healthcare to the infected was the
biggest challenge, the lack of infrastructure and healthcare
services made it worse for some countries. Along with
highlighting the insufficiency of healthcare services, the
recent pandemic also put forth the essentiality of
community-based healthcare.
Community-based healthcare providers have played a major
role in achieving health equity during the pandemic.
Chapters Health System is one of the not-for-profit
service providers that has been on par with providing high-
quality healthcare at the lowest cost.
The organization’s commendable work under the leadership
of President and CEO, Andrew Molosky, MBA, FACHE,
CHPCA, has established Chapters Health as a premier
community-based healthcare organization.
Andrew is reinventing the future of community-based
health care. Under his strategic leadership, with the
combined innovation and creative disruption, Chapters
Health has dynamically shifted its position as the nation’s
largest, not-for-profit, end-of-life care organization into that
of the leading community-based population health
organization.
The following interview exhibits the details about the
journey of Chapters Health and how the company turned
the challenges due to COVID-19 into prominent
opportunities.
Please brief our audience about Chapters Health, its
values, and the key aspects of its stronghold within the
home care services industry.
Chapters Health has redefined its position as the nation’s
largest, not-for-profit, end-of-life care organization into that
of the leading community-based population health
organization touching lives throughout Florida.
Tell us more about the services that make your company
stand out from the competition?
Chapters Health has been using a matrixed approach to
incorporate at-home health, primary care, advanced illness
management, social determinants of health and
telemedicine. We have been able to move our chronic
illness care further upstream delivering the low-cost, high-
quality experience that has been the provenance of hospice
to our patients, families and communities.
What is your opinion on the impact of the current
pandemic on the global healthcare sector, and how has
Chapters Health fared during the pandemic and
subsequent lockdowns?
Chapters Health has, like many organizations, faced its
share of adversity during the past 12 months. What has set
us apart though was the commitment to seeing the
pandemic and its associated lockdowns as a source of
opportunity and reinvention.
The ability to dynamically respond by employing work-
from-home solutions, embracing new technologies,
reinvesting in our workforce, and company culture, and
living out our mission on full public display has in many
ways become a 2.0 for us.
Many companies struggle to find a way to update their
infrastructure and operations thoroughly and effectively. We
were determined not to let the challenge of overcoming this
difficult set of hurdles go to waste.
Our mission has always
been a holistic,
interdisciplinary approach
to delivering the highest
quality, lowest cost care in
the ideal setting for
patients and families.
“
“
10 Most Trusted Home Care Providers 2021

We were
determined not
to let the
challenge of
overcoming
these difﬁcult
set of hurdles
go to waste.
“
“

What is your opinion on the
necessity for healthcare service
providers to align their offerings
with newer technological
developments, especially when it
comes to catering to the changing
patient preferences and needs?
There is increasing adoption of
advanced technological solutions
underway by healthcare providers.
Team members, as well as patients and
families, expect their providers to offer
them the latest in-service offerings.
When that is coupled with operational,
logistical and fiscal headwinds, which
are ever-present, a service provider
must adapt and, in this case, adopt.
In your opinion, what could be the
future of the home care services
sector post the pandemic? And how
are you strategizing your company’s
operations for that future?
Our mission has always been a holistic,
interdisciplinary approach to delivering
the highest quality, lowest cost care in
the ideal setting for patients and
families. It is easy to see why we are a
progressive leader in delivering
innovative risk-bearing programming,
hospice, palliative medicine, home
health, durable medical equipment and
pharmacy services designed to improve
the lives of affected individuals by
advancing age and illness.
As an established leader, what would
be your advice to the budding
entrepreneurs and enthusiasts
aspiring to venture into the home
care services sector?
My advice can be categorized into two
main points. First, your value
proposition. It is important to define
who you are going to be as an
organization and why it is of use and
need.
Secondly, you need to have the
realization that healthcare is evolving
from a purely transactional business to
one that is experiential. A keen eye
toward how your value proposition and
product delivery reflects this maturation
is going to be key.
How do you envision scaling your
company’s operations in 2021?
Offering a full continuum of care is the
key to success. Coupling vertical and
horizontal expansions to offer that
continuum more completely and across
a greater geographic footprint is very
much the next evolution for Chapters
Health.
“
A keen eye toward
how your value
proposition and
product delivery
reflects this
maturation
is going
to be
key.

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Making At-Home Healthcare Widely Accessible
The COVID-19 pandemic has
surely changed the world we
used to live in. While
technology has been a part of our lives,
the ongoing pandemic has accelerated
towards the digital era with more
people having to accept the paradigm
shift in most asoects of daily life.
Similar to working from home,
at-home services have become a new
normal.
At-home services have sprawled across
essentials, medicines, home
maintenance, and more due to the
pandemic. However, people still have
to visit hospitals for basic healthcare
services, especially when the risk of
getting infected is high. What if you
could get healthcare services at home?
CallHealth is one such platform that
has brought technology and healthcare
services together to provide everything
about healthcare at home from
medicines and medical supplies to
nursing care and physiotherapy. And
under the strong leadership and
visionary strategies of Hari
Thalapalli, the Executive Director
and CEO, CallHealth is widening its
range in services and regions to
provide 'everything about healthcare' in
and outside India.
Read the following interview where
Hari shares the deatils of CallHealth's
genesis, how a series of lockdowns
affected the company's operations and
healthcare sector as a whole and his
observations as a visionary leader of
the post-pandemic era.
Please brief our audience about
CallHealth, its values, and the key
aspects of its stronghold within the
CallHealth is a technology-powered
healthcare company that has built the
world's first integrated virtual-and-
mobility platform to bring 'everything
about health' to the customer's
doorstep. The differentiating elements
that give CallHealth the strong
foothold in the home care services
industry are:
Geography: Being an aggregator,
CallHealth delivers the same excellent
service quality to any region (currently
in India). We have partnered with top
healthcare service providers
throughout the country, and we provide
our clients with seamless service in any
geography.
Brand: With our history of excellent
service and as the most awarded
healthcare start-up in the industry,
CallHealth brings trust to the table,
which is the most critical element in
healthcare.
Specificity: CallHealth provides
customers with specificity in their
required services. We customize
services according to the client's
requirements and provide what is
needed, saving both their time and
money.
Unified Approach: With our partners,
we deliver unified solutions to our
customers by bringing them the best of
both worlds.
Added Value: CallHealth, with its
technological prowess, leverages
digital intelligence and analytics to
provide its customers with value-added
personalized insights. Also, our
stringent partner screening process
with multiple checkpoints to
onboarding and training on various
parameters assures the delivery of
standardized yet personalized services.
By leveraging these qualities,
CallHealth has so far:
Ÿ Serviced more than 10,00,000
orders.
Ÿ Made more than 50 healthcare
services accessible via App, Call,
and Web.
Ÿ Association with 500+ healthcare
providers
Ÿ Provides 1,00,000+ healthcare
products.
Ÿ Defined more than 1,000 care
16| April 2021|www.insightscare.com

Ÿ pathways; and worked on more than 4,000 person-years
of platform development and on-ground testing.
Ÿ Best Software Architecture in IT products winner of
ICMG Global.
Tell us more about the services that make your company
stand out from the competition.
CallHealth has produced the world's first integrated three-
dimensional health platform that provides services – at the
platform, home, and at the center. It endeavors to aggregate
all stakeholders and institutions of the healthcare ecosystem
to enable timely and efficient assistance to the end customer
both virtually and physically. The platform captures and
analyses health data continues to provide excellent decision
support across prevention, wellness, cure, and care.
Our unique approach of providing services virtually
wherever possible and physically where necessary
thoroughly supports the customer's desire to receive
healthcare services at their convenience. The differentiated
services that we provide our customers with are:
Ÿ Home Services: Doctor consultation, home sample
collection, physiotherapy, speech therapy, bedside
assistance, radiology and pathology reports delivery,
fitness, and wellness.
Ÿ Platform Services: Doctor Consultation, Medical
Tourism, Family Doctor, Nutrition and Dietetics, Blood
Connect, EHR Digitization.
Ÿ Centre Services: Facilitation, Hospitals, Imaging
Centres, Diagnostics Laboratories, Nursing Homes,
Medical Tourism Services, Institutional Health
Solutions, Last Honor Services.
your company fared during the pandemic and
This pandemic has been debilitating in every way,
physically, commercially and for many organizations,
financially. There seems to be no permanent solution in
sight. And from our vantage point of managing this disease
and its implications, we wouldn't be too wrong in saying
that we see another 12 months or more before this wave
partially subsides. The economic and psychological impact
this will leave behind, is not easy to fathom.
While hospitals and labs, in general, have been stretched to
their seams, HealthTech companies like us have seen a
Hari Thalapalli | Executive Director and CEO
We are gearing
ourselves for expanding
the canvas of 'at-home
services' so that we can
be prepared for the
growing and wide range
of healthcare needs for
the end customers.
“
17|April 2021|www.insightscare.com

mixed bag overall.
For example, most of the 'at home'
services like nursing, physiotherapy,
and many other similar services have
been severely impacted as customers at
this time would like to minimize
outsiders coming into their homes.
Similarly, wellness and health check
activities incorporate and schools have
been shut down given the work from
the home decision.
However, virtual doctor consultations
and home testing services have seen a
huge uptake overall. The B2C adoption
for these services is seeing significant
traction currently.
are you strategizing your company's
Once this wave subsides, customers are
going to be more aware of the need for
prevention and wellness rather than
cure, and that has been at the heart of
what CallHealth offers. Also, two
factors are going to significantly alter
the way they seek assistance when
needed.
Firstly, the convenience of availing
most healthcare services at home will
become a norm whether it is Dialysis
(HD or PD), Speech Therapy,
Audiometry, Sleep Apnea, Optometry
to name a few. Secondly, the
willingness and confidence to go to a
hospital will reduce given the comfort
of virtual consultations and the need to
prevent Hospital Acquired Infections
(HAI).
We are therefore building capabilities
to live up to our tagline of being
Everything about Health, in a single
platform and are aligning our offerings
to our three guiding principles for a
customer-centric healthcare solution.
Ÿ Everything that can be done
virtually, should be done virtually.
Ÿ Anything that requires a physical
touch and contact, should be
provided at the customer's doorstep
be it the home or office.
Ÿ Only those that don't meet the
above two guidelines, should
require to go to a hospital or a
wellness center.
Most businesses strive to provide a
service to the end customer. What
businesses often miss is the ability to
provide intelligence and insightful
guidance that can help them with alerts
for timely preventive care, reducing the
Total Cost of Health (TCH), and
ensuring Care Continuum rather than
see every service as an episodic
engagement.
Startups that can help integrate these
insights and intelligence along with the
service they provide are bound to be
more successful.
company's operations in 2021?
As stated earlier, while we are
capitalizing on the need for testing and
doctor consultations during this period,
we are gearing ourselves for expanding
the canvas of 'at home services' (along
with established players in the
respective fields), so that we can be
prepared for the growing and wide
range of healthcare needs for the end
customers.
About the leader
Hari Thalapalli is a multi-disciplinary
leader with more than three decades of
experience in the technology and
healthcare services business. He was
instrumental in navigating Tech
Mahindra through the 2009 crisis and
won the Chief People Officer of the
Year Award from Bloomberg in 2010.
As the Chief Marketing Officer, Hari
provided leadership to critical business
process areas and steered Tech
Mahindra's brand positioning.
After joining as CEO in 2015, Hari is
advancing to make CallHealth a game-
changing player in the healthcare
industry. Envisioning healthcare from
the customer's point of view, he has
reversed the traditional healthcare
delivery approach by offering an
entirely integrated range of
personalized healthcare services
satisfying the different life stages of a
customer. He aspires to deliver
'Everything about Health' at the
customers' doorstep, both in and
outside India.

Evolution and Integration of the
REVENUE CYCLE
MANAGEMENT (RCM)
System

Revenue Cycle Management or
the RCM is an automation
system that has integrated its
way into the healthcare industry. It is a
financial process that utilises medical
billing software. It is used my
healthcare facilities to track the entire
patient cycle from the registration to
the scheduling of appointments to the
final balance payment and bill
generation.
The RCM is a system that takes the
clinical side of healthcare and
introduces it and combines it with the
business side of healthcare. This means
that it takes the administrative data
such as the patient’s name, insurance
provider along with other personal and
necessary information and merges it
with their treatment and healthcare
data.
The Revenue healthcare cycle has been
a late adopter to different types of
technology through the years as
compared to the rate at which
technology has been growing and
integrating.
The evolution of RCM is quite
interesting when you come to think of
it, making it much easier now for the
healthcare facilities. It started on paper
and now is completely automated.
In the earlier days, most of the work
done at healthcare facilities would be
manual and much more extensive.
Insurance letters would be written on
paper and then manually the details
would have to be transferred on to
related documents. Account managers
would initially way in the “fire room”
for their huge stack of “green bar” to
be printed out with their details.
The medical billing systems would be
completely separate and so were the
patients accounting systems
completely separate from the EHR
(Electonic Health Records) or
whichever electronic medical system
was available and being used.
The account management and
assignment would be done manually as
well which would generally be on
paper which would consist of
information received over the
telephone or emails. With this, in order
to reach those accounts, a huge load of
collectors would be required. Not to
mention mass billing and rebilling
which would also be required to be
done manually.
In the earlier times before the
integration and automation of the
RCM, even staffing jobs would be
more cumbersome and hectic as
everything would require to be done
manually.
Staff work like data entry,
correspondence work, printing and
sorting of batches of claims to even the
billing and collecting, with the added-
on requirement of manually done
denial specialists, all required manual
labour and resources.
However, through time and the
evolution of technology amongst other
parts and aspects of the world, the
RCM system evolved too.
The system started integrating fulltime
workflow tools like “bolt-on” and
EHR’s started becoming more
integrated with some of the patient
accounting features and functions. The
system saw the introduction of DDE
(Direct Data Entry) and electronic
claims filing for Medicare.
Other tools like ‘Clearinghouses’ and
‘Claim Scrubbers’ were also being
used to aid with project management.
Work queues and rule-based
assignments of accounts were
introduced whereas earlier, it wasn’t
possible to enter notes in the system or
even track the status of the account.
However, slowly it became possible to
start tracking and targeting accounts
with specific issues.
Just the introduction and initial stages
of the automation of the RCM saw
more project management tools that
were new to the concept of EHR and
involved at least some amount of
outsourcing.
Now, we live in a world where
technology has advanced so far and
what it means for the healthcare
industry is that it has a fully integrated
EHR system. The fully automated and
integrated EHR is equipped with
features for all areas of the patient life
cycle; from scheduling to reporting to
more sophisticated rule-based queue
assignments.
In addition to the fully automated and
integrated base EHR, far more
sophisticated tools and applications
pertaining to project and program
management amongst others.
RCM has evolved to such an extent
that we now have specific analysts
assigned to the management system.
The entire system builds and grows
with automation rules and even
maintenance.
There is the option of specific task-
based automation being deployed and
now complete outsourcing is included
within the RCM.
On a conclusive note, even though
RCM is now completely integrated and
automated, and we have been trying to
reduce cost to collect and the amount
of staff required to operate, we haven’t
yet evolved completely to reach that
point where we can be completely
reliant on automated RCM.
Through the years, we have just been
evolving the roles within the staffing of
the Revenue Cycle Management
System. We have been moving the staff
to more modernised, technologically
literate areas. No doubt, the RCM
system has definitely made an impact
and made things so much easier and
organised for the healthcare facilities
and systems through the years,
especially in the times of the present
coronavirus pandemic, the requirement
of staff is still there.
We are not completely reliant on the
automated aspect of the RCM even
though it has made life easier.
- Arran Calvert
#TimelessTech
21|April 2021|www.insightscare.com

How to Select
Nurse or HOME CARER
for your
Elderly Parents?
It is always a challenge watching parents' depreciating
health as they age, especially if one is not around to
check on them continuously. This is often the case with
NRIs who live abroad and have elderly parents back home
in India.
The distance gets in the way of care-giving, due to which
they opt for home care professionals such as nurses and
care attendants. However, hiring a caregiver for the first
time could be a tricky task, and this is why we at
ParentCare wanted to guide you through all the elements of
it:
Ÿ What homecare includes
Ÿ The difference between a care attendant and a nurse
Ÿ Nursing qualifications (ANM, GNM, or Bsc)
Ÿ Things to consider before hiring homecare service
Ÿ How agencies in India verify nurses
What does homecare include?
In India, people usually try to choose a caregiver who is
known to them or is referred by a friend because of the
trust-factor associated with this process. These are mostly
not professional caregivers and don't have any formal
qualification.
Some of the major categories of home care as mentioned
below:
Ÿ Palliative care:
If the elderly patient is bed-ridden or is living with a
serious illness that requires support and immense care,
then palliative care is chosen. It is ideal for those who
do not necessarily need continuous medical attention
but require constant support. Palliative care is generally
catered to by a care attendant
Ÿ Medical/nursing care:
If the elderly are sick and have to undergo a medical
procedure (that can be done at home), then it is ideal to
choose medical care. In India, such procedures are
conducted by home care nurses.
Ÿ Full-hospitalization care:
This includes everything from requiring a proper
hospital bed and nursing service. If the elderly require
oxygen, medications, and constant supervision, then it is
best to choose full-hospitalisation care at home.
How to choose between a care attendant and a nurse?
As mentioned above, there are two different kinds of
caregivers, nurses, and home care attendants, based on the
services required. Here is the difference between the two
kinds of caregivers in detail to help NRIs make an informed
choice.
Ÿ Care Attendant
Home care attendants are trained in non-medical patient-
care. While most of them do not have any professional
degrees in care-giving, some of them undergo HHA
training. The certificates are not mandatory.
Some of the services they attend to are as follows:
Ÿ Feeding the elderly parents on time
Ÿ Administering medicines
Ÿ Cleaning the elderly and changing the diapers
Ÿ Maintaining a safe environment
Ÿ Offering personal care including grooming, sponge-
bathing, and brushing the teeth
Healthcare Matters

Ÿ Assisting in walking
Ÿ Feeding through the tube
Ÿ Nurse
Nurses are skilled in every service that a care
attendant can provide. The only difference is
that nurses have an added set of medical
knowledge. Since they are professionally
trained, it is costlier to hire a nurse than an
attendant.
Some of the prominent services nurses provide
are as follows:
Ÿ Dressing the wounds
Ÿ Administering intravenous medication
Ÿ Monitoring the health
Ÿ Creating a diet plan
Ÿ Inserting Ryles tube and feeding
When it comes to qualifications, nurses may
have either done an ANM course, GNM, or B.
Sc. Nursing.
Ÿ Auxiliary Nursing Midwifery (ANM):
ANM is approximately an 18-month course
and teaches how to offer timely medication to
patients. ANM nurses have the basic
knowledge of nursing and know how to
maintain health records as well.
Ÿ General Nursing Midwifery (GNM):
This degree is more than 2 years long with a
compulsory internship of 6 months. GNM
comes under the paramedics' section and
teaches students how to perform clinical
tasks.
Ÿ B.Sc. Nursing:
This is a 4-year course and the most reputed
amongst all three. B.Sc. nurses have the
skillset to assist doctors and they know how
to brief patients. They can confront a plethora
of emergencies that require medical attention
and are ideal for those parents who are
suffering from major health issues. But since
they offer professional medical care and cater
to severely ill parents, they are the most
expensive to hire.

Things to consider before hiring home service
After gauging whether to choose a care attendant or a nurse
(as well as the type of nurse), the next step involves
knowing how to hire them. Given below are a few
questions that NRIs must ask the care-giver before hiring
them.
Ÿ What are the services they offer? Do they match with
the ones required by parents?
Ÿ Are they capable enough to lift the parent?
Ÿ Can they operate the medical equipment required by
parents?
Ÿ How many hours will they work or be available for?
Ÿ How will the payments be made?
Ÿ What is the notice period?
Ÿ Do they adhere to the list of unacceptable behaviour that
should be avoided near parents (such as smoking)?
Ÿ Do they have a criminal background?
Ÿ Do they have expertise in the specific field that the
parents need monitoring for (for example Alzheimer)?
Ÿ How many years have they been offering home care
services?
Ÿ Do they have an established track record? Can they
provide references?
Ÿ Do they have their course completion certificate (in the
case of nurses)?
Ÿ Can they communicate seamlessly with parents? Do
they have the right temperament for the job?
Ÿ Are the procured documents authentic?
Ÿ Have they taken a COVID-19 test?
If care attendants or nurses are chosen through home care
vendors, then here are the set of questions that need to be
asked (in addition to the ones mentioned above).
Ÿ How often should the payments be made?
Ÿ In case of a 24x7 care requirement, will only one
caregiver be assigned or two be allotted with a 12-hour
shift routine?
Ÿ Will a substitute be sent if the assigned caregiver is
sick? In case of emergencies, what is the procedure
followed by the agency?
Verification process followed by the home care
companies in India
Home care service vendors are ideally supposed to verify
the caregivers by cross-checking their KYC documents
including Aadhar card, PAN card, and utility bills (for
physical address proof). Some vendors will also perform
the criminal check and background check either through a
police clearance certificate or by authentic references. At
least 2 references are asked for by the vendor before hiring
a caregiver. Any courses and training taken by the
caregivers are also considered.
However, the home care market in India is quite
unorganized with no standard processes. The end result is a
laidback attitude with no proper selection process, missing
documents, incomplete verification process and transactions
in cash.
How does ParentCare stand out amongst other
homecare companies?
ParentCare works with its home care partners to create a
specific NRI focused hiring process. We always keep in
mind that the parents could be living alone in India. A
complete profile of the caregiver is created, highlighting
gaps (if any) to present a full picture of the family as
opposed to the basic qualification profile provided by most
agencies. We assess if the available professionals are
suitable for the given task, and only one or two shortlisted
caregivers are introduced to the family thereby saving the
family time and efforts of going through a number of
profiles.
The next step includes the family speaking to the caregiver
to ensure that the caregiver fits all their bills. Once selected,
the caregiver's details are verified including criminal
background, if not already done by the partner network.
This ensures that a qualified, and a verified caregiver for the
family with continuous local support from ParentCare and
the partner network.
In addition, ParentCare accepts credit card payments [bank
transfer as well] and provides hassle-free payment options.
This is a huge relief to the NRIs.
Conclusion
In a nutshell, the process of choosing home care starts with
an assessment of your parents' requirements. This is to help
you understand whether they need a nurse or a care
attendant. Then you should interview the caregiver
thoroughly and ask all the necessary questions to see how
apt they are for the parents. The key things to check are:
qualifications, a good background or track record, and the
right attitude.

About the Author
Bharat Vasandani is the
Founder & CEO at ParentCare,
a platform for Non-Resident
Indians who want to support their
parents back in the country of
origin. As an Indian living in
London, Bharat knows how hard it
is to find the right solution when
your family needs medical
services or some help around the
house.
ParentCare gives NRI children a
chance to book doctors, lab tests,
home carers and errands
smoothly, no matter the distance.
Their team also manages the
delivery of services on the ground,
checking nursing qualifications,
Covid-19 tests, and the family's
feedback on the provided service.
In his career, Bharat has proven to
be a successful founder and team
lead. His previous experience
includes rebuilding the Asian
business unit of 'Omnimedia
Publications Group' as Operations
and Strategy Lead.
Bharat was also a core team
member of TresVista Financial
Services, a global financial
services company. Launching this
from a hotel room with a team of
6, they reached a team size of 45
in 2.5 years.
Bharat Vasandani
Founder & CEO

Making Quality Home Care Widely Accessible
Nursing & Home Care
rowing old is difficult,
Gespecially for the elders who
live alone or don’t have
access to cordial senior home care.
Having spent a childhood with his
grandmother learning lessons of life
and creating fond memories together,
Michael Lu, Founder of CareHop
Nursing & Home Care, was inspired
to help elders age gracefully.
“Through my grandmother, I wanted to
create a business model and build a
care team that not only supports
seniors to age safely but also provides
them with that joy along the way,”
shares Michael.
Taking forward this vision CareHop,
since its inception in 2012, has been
making things a little easier for elders,
as well as for the families and
caregivers.
Michael shares how CareHop has been
making difference in its clients’ lives
and how during the pandemic the
company has managed to provide
robust home care.
Making a difference with care and
affection
CareHop has established itself in the
home care space by providing more
than quality in-home elder care. The
caregivers at CareHop go beyond
aiding the elders with their health care
issues. They add joy and fulfillment
into clients’ lives by empowering them
to enjoy their favorite things to do.
“We look after our caregivers so that
they look after our clients like their
own parents,” Michael says.
Appreciating the efforts of caregivers
at CareHop
Michael further
adds, “Our
caregivers, whom
we call Care
Bunnies, are
there to make our
clients happy by
bringing support
and sunshine to
our client every
day. It’s what we
do best.”
Robust home
care during the
pandemic
The ongoing
COVID-19
pandemic has put
a huge burden on
the healthcare
sector across the
world. While
staying healthy
and taking
precautions have
been crucial,
visiting hospitals and clinics to do so
became less safe for the elderly due to
the high risk of infection.
The recent poll conducted by Home
Care Ontario indicated that 91% of
Ontario seniors hope to stay at home as
long as possible, and 95% believe that
being home with the support of home

care is the safest environment for them
during a pandemic.
Michael shares his experience through
CareHop during the pandemic. “The
experience CareHop during the
pandemic aligns with this trend,” he
says, “We’ve also seen signiﬁcant
business growth since the pandemic
started.”
Focusing on quality in-home care
Home care is a cost-eﬀective way to
alleviate pressure on acute and long-
term care settings while supporting
seniors and their families. Data from
Home Care Ontario shows the average
cost of one week of care for seniors in
hospitals is 20 times more expensive
than the same services provided
through home care.
As Dr. Samir Singha, Director of
Geriatrics Sinai Health System and
University Health Network has said,
“A shift to home care
would save taxpayer
money from being wasted
building unnecessary
beds, not to mention set
us up for success in the
event of an infectious
outbreak.”
Realizing the critical
need for home care,
CareHop under Michael’s
leadership has been
focusing on increasing its
care delivery capacity
while maintaining a high level of
quality. Michael further explains the
company’s mission while moving
forward. “We are in a people business.
Therefore, our focus will continue to be
on our work in culture and people,” he
says, “We focus on attracting and
retaining the best talent. The business
tends to follow after that.”
Advice for the aspirants
Before concluding the interview,
Michael shared wise words for the
aspiring entrepreneurs wishing to enter
the home care space.
“You’ve got to love what you do and
feel motivated by the notion of looking
after other people, like someone else’s
parents,” he says, “The caveat is that
you won’t get any credit in return and,
like most other new businesses, you
may not make any money or, even
worse, fail miserably.”
Michael further encourages aspiring
home care providers by saying, “If you
still feel a strong desire to venture into
the homecare services sector, I
encourage you to dive in and make a
splash.”
Michael Lu, Founder

Problems&Solutions

Working Remotely
and the
Challenges
that come with it.
W
orking from home or from any part of
the country or the world you live in does
definitely have a ring to it. I mean, what
could possibly go wrong right? You have your
freedom to be wherever you want to be and no
constant micromanaging by your bosses, as long as
you get the job done.
Working from the comfort of your own location of
choice definitely has its perks; for example, you don’t
have to stress about travelling to your office on a
daily basis, no feeling cramped up in a very
monotonous office setting.
However, working remotely, while having its good
sides definitely has its own downsides as well. Some
of those challenges that professionals along with their
organisations face from working remotely are:
Loneliness and Isolation
While some people prefer working remotely because
of having the option of not being distracted by fellow
employees and because they prefer being on their
own, to some the loneliness may seep in eventually.
This is one of the drawbacks, that even though you
may be working from wherever you want and

whenever you want, working remotely
means working alone which eventually
leads to you feeling isolated.
At least at the office, there is the option
of having conversations with fellow
employees during a much-needed
break. It is important to maintain a
balanced routine in order to keep the
monotony and the loneliness at bay.
Procrastination leading to low
productivity.
Some people who work remotely, find
that it is more productive. This requires
you to be very disciplined and
professional. However, others who get
used to waking up in the morning and
sitting down in either the comfort of
their homes or working from their
preferred spots outside, get too used to
the idea of doing things their own way.
Without constant micromanaging and
people looking over your shoulder you
tend to get a little lazier.
Laziness leads to procrastination in the
sense, “Oh I'll watch this last episode
and get to work after!” Similarly,
having the option of mostly deciding
your own schedule, may lead to low
productivity as you get too comfortable
making your own routine.
Communication and connectivity
issues
Communication is a major part and
process of any organisation. Working
remotely may cause some
communications gaps between you and
your team. The only source of
communication is through your device,
whether through video calls, normal
calls, emails, or texts.
If communication isn’t done properly,
it may cause quite a few issues like
misunderstandings, feeling left out, and
not being a part of the team discussions
with respect to important decisions.
Along the same lines, if your internet
connectivity is bad, it becomes your
responsibility to take care of it, you
can’t just call the ‘IT guy’. Internet and
connectivity issues along with certain
technological issues of your working
device may prove to be an issue when
it comes to working remotely.
Unplugging from Work
If you are working from an office, you
have a very particular timing. Work
finishes when it is time for everyone to
‘go home’. However, for remote
professionals, if you are working from
home already, it is difficult to just
unplug yourself from the day's work
without finishing your tasks.
Now, as mentioned above, even though
some people may find it difficult to
concentrate and get the job done while
working remotely, some people find it
difficult to know when to call it a day.
This leads to stress and less leisure
time which is absolutely necessary for
a balanced daily routine.
Difficulty prioritizing work.
Working remotely, definitely seems
like a good idea considering the option
of your flexible working schedule and
not having anyone overlooking you all
the time. However, this may also cause
to be an issue for some remote
professionals in the case that they are
not great at time management.
While working remotely, you do not
particularly have someone hovering
above you with regards to getting your
work done according to schedule. You
make your own schedule, and neither
is there anyone to help you with time
management. So, while you have the
option of working anytime at any
place, the work to life balance gets
disrupted. You start doing household
chores or personal chores during the
time you are supposed to be working
and by the by, when it comes to the end
of the day you barely have any work to
show for it.
Conclusion
While working from home does have
its pros, it at the same time has its
cons. However, these challenges that
are faced by professionals who work
remotely can easily be combatted and
fixed if they put their mind to it.
So, don’t be disheartened by the idea
of working remotely according to your
comfort, having these downsides. If
you feel that working remotely is what
you want to do then you should go for
it, keeping in mind that
professionalism, discipline, problem
solving skills and good time
management skills are necessary in
order to maintain a decent work to life
balance.
- Arran Calvert

Bringing Quality and Affectionate Care to your Home
Businesses usually sell products
or services. However, there
are few who sell outcomes.
Griswold Home Care is among such
names whose mission has been to
provide value-based care.
Griswold Home Care was founded in
1982 by late Dr. Jean Griswold to
fulfill the healthcare assistance of
elderly citizens aiding them to continue
living at home. And today, under the
leadership of CEO Michael Slupecki,
the organization has established itself
across the country, catering to the
wider population with their quality
home care services.
Michael shares the genesis of Griswold
Home Care, how a unique approach of
caregiver to a client has garnered
success, and his views on how
technology has the power to disrupt the
home care sector.
Please brief our audience about
Griswold Home Care, its values, and
the key aspects of its stronghold
within the home care services
industry.
Griswold Home Care is a non-medical
home care franchise with 168 locations
across the country. As the first non-
medical home care franchise in the
United States, Griswold Home Care is
backed by nearly 40 years of
experience providing quality home
care to the aging population, disabled
adults, and others recovering from
surgery or illness.
While we operate in a growing
industry with many respected
competitors, we are different. We call
the characteristics that make us unique
our 'Griswoldness'. Those
characteristics come directly from our
founder, Dr. Jean Griswold. The
company was founded in 1982 by Jean,
a senior care professional who suffered
from Multiple Sclerosis. She
recognized first-hand that the elderly
often lacked the assistance they needed
to remain living independently at
home.
She decided to fill this void, starting
the company in her dining room, and
eventually franchising the concept.
Over the years, Jean built a proven
business model and expanded into 29
states across the country. Jean passed
away in 2017 at the age of 86. Her
leadership, tireless work ethic,
compassion, and entrepreneurial spirit
inspire the entire Griswold family, and
despite her passing, her values live on
in Griswold Home Care today.
Tell us more about the services that
make your company stand out from
the competition.
Everyone sells services, but we sell
outcomes. Our approach is more about
understanding what the individual
recipient needs, the family's goals, and
the essence of the client's personality.
We determine what the best version of
the client's day looks like, and we find
a way to recreate that experience every
single day. By understanding the
client's unique circumstances, we can
then match them with the ideal
caregiver.
For example, if a client is experiencing
depression, we will pair them with a
more outgoing caregiver. If they are
anxious, we'll bring in someone with a
calming personality. If we have a client
with functionality issues, we make sure
caregivers are prepared to assist them
in any way necessary. This approach,
which is centered around the outcome
of our services, sets us apart in the
industry.
With dementia increasing in the aging
population, it is important to provide

trusted resources for our clients to help navigate this
challenging condition. At Griswold, we have a special
assessment tool to measure and evaluate the client's
cognitive function.
Once the results are processed, we send them to the client
and/or their family with the recommendation to send along
to the client's physician for further testing and treatment as
needed. We have access to materials and activities designed
to slow the progress of dementia, and we ensure our
assigned caregivers are trained in handling a client with this
condition.
Brief us about your journey in the healthcare industry.
Originally from Ohio, my professional career started as a
CPA with KPMG. From there, I spent 9 years in financial
and accounting positions within the staffing industry. In
2004, I entered the healthcare industry when I joined
national home healthcare, healthcare staffing, and home
hospice franchise company.
As an operationally focused finance executive, I have had a
front-row seat in the evolution of skilled home health and
hospice. As my career progressed, I became the CFO and
eventually the COO while the company expanded
internationally. Perspectives were gained on operational
similarities and differences in-home and community-based
care across the US, United Kingdom, Ireland, and Australia.
It has been a very challenging year for everyone. Our hearts
go out to those who have been impacted personally. We also
want to thank those in the healthcare sector who have been
on the front line. Second to those who lost their lives to this
virus were our parents and grandparents, many of them
dealing with cognitive challenges as they have aged. These
cognition issues were made far worse because of social
isolation when facilities went into lockdown.
At the same time, we try to see the positive side, the
healthcare sector is emerging from this crisis more
Michael Slupecki | CEO
Our approach is more
about understanding
what the individual
recipient needs, the
family's goals, and the
essence of the client's
personality.
“

efficiently. Before the pandemic, the
healthcare industry was adopting
technology at a snail's pace. And by
technology, I mean everything. How
many of us were still filling out paper
at a doctor's office? Telehealth via
virtual doctor visits was rare.
Healthcare, in general, has jumped
forward several years, if not a decade.
When you look at-home care and home
health care, since 2004 when I joined
the care industry, we have been
predicting the future of healthcare to be
in the home. I never thought the future
was going to get here the current
pandemic has brought the future into
reality.
Like everything, we must up our game.
Our founder Dr. Jean Griswold started
this business in 1982 at her kitchen
table, simply providing caregivers to
those in need of care. I am afraid to say
that the industry hasn't changed much
over the last 39 years. While some
providers have sophisticated
scheduling software and a website
most are still just providing a caregiver
to those in need of care. It is a
fragmented 'mom and pop' industry.
This creates a tremendous opportunity
for home care providers who can
demonstrate, with data, how we can
keep people safe and help avoid more
costly services. Seniors represent the
largest share of the healthcare industry
expense. As the healthcare industry
shifts reimbursement away from fee
for service to value-based care, no
other providers in the healthcare
ecosystem spend as much time with
seniors as we do.
We can improve the safety of the home
environment, provide medication
reminders, ensure nutritious meals,
prevent, or slow the rate of cognitive
decline by social engagement, and
more. These non-medical interventions
will reduce the necessity for medical
interventions, and every provider on a
value-based care reimbursement
methodology will want to partner with
providers who help keep their patients
safe in their homes.
Do it for the right reason, to help
people. Sure, everyone knows the
demographics will create opportunity.
That opportunity will attract many
entrepreneurs to this industry with
various motives. Successful
entrepreneurs will be those who focus
on delivering the best customer
experience, not focused on the bottom
line.
Investment in a business is not just
financial. Along with money, one
invests their time and energy. The
returns on that investment also come in
multiple forms. The financial return is
one aspect. Another is the feeling one
receives by helping people. I have
worked with hundreds of
family-owned franchise businesses.
Some spanning three generations and
over 50 years. While others where an
entrepreneur, even though experiencing
financial success, sold the business
after only three years. The difference
was the value the respective franchise
placed in the emotional returns.
The answer is deeper penetration in our
existing markets while expanding our
geographic presence through awarding
franchises to new partners. Our goal is
to award 15 franchises in 2021. We
also want to demonstrate success in the
geographies we service with
company-owned locations. Our goal is
to grow our company-owned locations
by 12% in 2021.
In our company-owned locations, we
can try different things, overcome
failure, and share what works with the
franchise locations. At the same time,
as our franchises try different things,
we must capture and replicate their
successes as well.

Widening the Reach of Quality and Cordial Care
Quality healthcare is a product of
teamwork. The world has been
experiencing this during the
ongoing COVID-19 pandemic. From
hospitals, clinics, NGOs, and home
care services working diligently to aid
patients at a local level to countries
exporting medicines and COVID-19
vaccines to other countries, everyone
has been doing their bits to fight the
current crisis together.
Along with healthcare personnel's
extraordinary efforts to major
loopholes in the healthcare sector, the
ongoing pandemic has also highlighted
the importance of in-home quality care,
especially for seniors. Preferred
Home Care based in Brooklyn, New
York has been diligently working in the
healthcare field to provide quality and
cordial care to seniors at their homes or
communities they love. And Berry
Weiss, Founder, and CEO of
Preferred Home Care, highlights the
key factor of success as teamwork.
In the following interview with
Insights Care, Berry talks about what
inspired him to enter the home care
sector, what challenges the team faced,
and how the company survived the
pandemic and to now working on
extending its services to a wider
population.
Below are the highlights of the
interview.
Brief our audience about Preferred
Home Care, its values, and the key
aspects of its stronghold within the
I founded Preferred Home Care back in
2007 with just 12 employees and the
mission to provide caring and
compassionate services to the people in
our community in the comfort of their
homes. We have since grown into one
of the largest licensed home care
agencies in the state, servicing over
7,000 patients and employing
approximately 11,000 field and
administrative staff in 14 counties
throughout New York.
The company's growth has been built
on outstanding customer service and
our unwavering commitment to
providing reliable, compassionate, and
quality care. I believe that quality
healthcare is the product of exceptional
teams. To that end, we not only seek
out and hire the best, but we also
strongly support and encourage
professional development by providing
outstanding advancement opportunities
for our employees.
When you join Preferred, you're truly
joining a family, and I'm proud that our
vibrant company culture and sense of
family have only grown stronger as we
continue to expand. Nurturing these
values has been a huge key to our
success. "Teamwork makes the dream
work!"
Tell us more about the services that
make Preferred Home Care stand out
from the competition?
At Preferred, our passion and
dedication to helping our patients to
find highly skilled and compassionate
aides who integrate seamlessly with
their unique family dynamics and
schedule have always been a key factor
that makes us stand out from our peers.
We believe finding that perfect fit is
crucial to the quality of care. It's all
about making the right match. Many of
our aides are graduates of our training
school, which is accredited by the New
York State Department of Health, and
from which we've proudly trained and
certified over 7,000 home health aides
to date.
Brief us about your journey in the
healthcare industry.
My journey started almost 20 years ago
when I started working at a rehab
facility in Brooklyn. After working in
the home care industry for a while, in
2007 my wife Raizy and I started
Preferred Home Care of New York.
We opened our doors in 2007 with 12
support staff (many of whom are still

with us) and a vision of how home care should be delivered
to seniors in our state. A good part of our success can be
attributed to hiring experienced professional employees
who were able to help move the company along.
Being able to take risks and think outside the box has
enabled Preferred to stand apart. We provide health care
paraprofessionals to approximately 800 students through a
contract that we have with the NYC DOE. A few years ago,
we established Preferred Gold to provide private pay
concierge home care services in the counties that we are
licensed to offer.
When I think about the impact of COVID-19 on the
healthcare sector, the word 'innovation' holds deep
significance. While the global pandemic has placed
unprecedented strains on our healthcare systems, the
industry has responded with resilience, and with a surge of
inspiring innovations that are key to building a stronger,
healthier, and brighter future whether they be products,
services, processes, or business and delivery models.
Leaders in our field have shown incredible innovation in the
ways they have mobilized teams to action and generated
new systems for them to acquire crucial skills and tools
amidst a global crisis. In a time when employees are facing
unprecedented personal challenges, there has been an
enormous and successful focus on finding new ways to
support, empower, and inspire our workforce.
I have also been incredibly moved by the coalitions I've
seen emerge in this time of common crisis. From the
alliances formed to develop therapeutics to manage
COVID-19, to academic institutions aligning to share
clinical trial protocols crucial to improving their speed and
accuracy, traditional competitors in our industry have
become collaborators in the spirit of a shared goal.
At home with Preferred, the pandemic has truly challenged
us to adapt and has tested our resilience to defend our
dream. I have been deeply inspired by the innovation and
creativity of our incredible employees, which has allowed
us to pivot and thrive in this year of immense challenges.
We have refined and strengthened our internal support
systems, ensuring our caregivers have been well-equipped
to give every client outstanding service. Together we've
made sure that our patients, the demographic most at-risk
Berry Weiss | Founder, and CEO
Our mission to
provide the
absolute best
quality care to every
one of our patients,
continues to serve
as our guiding light.
“

during this pandemic, can continue to
live in the homes and communities
they love.
We've also been lucky to have had the
resources to distribute countless PPE
supplies, and even shared our time and
resources to support local hospitals,
facilities, and workers on the front
lines in the time they have needed it
most.
I look back on this past year with a
deep sense of gratitude for our ability
to hold steadfast to our collective
commitment to caring for others and
I'm blown away at the innovation and
collaborative spirit that have made it
possible. The dedication to our mission
has never been clearer and stronger.
During Covid-19, we have learned that
patients expect more remote care than
ever, and as the pandemic continues to
disrupt health care delivery as we
know it, the inclination for home-based
care options will continue to increase.
Covid-19 has only underscored the
beneﬁts of home-based health care
delivery and how it can continue to
positively impact our communities.
In terms of our strategy and adapting to
changing times, our mission to provide
the absolute best quality care to every
one of our patients continues to serve
as our guiding light while we
steadfastly invest in expanding and
supporting our strong operational base
of caring and compassionate
individuals who are dedicated to
delivering our mission. At the end of
the day, it will always be about the
exceptional, compassionate care and
the tremendous customer service
experience we can provide. One patient
at a time.
Networking is key! Establishing strong
relationships and building trust with
other healthcare agencies, hospitals,
healthcare professionals, and above all
patients in your community is going to
be vital to your success.
In addition to meeting the growing
demand for services in our
communities by continuing to provide
the gold standard of care, I am always
looking for ways to expand our range
of services so that we may serve an
even wider population. Since the
beginning of 2021, we've augmented
our list of services to include
skilled/private duty nursing and ABA
therapy, with even more in store for the
coming months.

10 most trusted home care providers 2021

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