1. Sap Public Sector Overview

SAP Public Sector – Portfolio
Designed to help all levels of government maximize public value, SAP for Public Sector
solutions enable governments to optimize limited resources in public administration while
delivering responsive front-office services. Our solutions support business processes across a
wide range of government functions, from accounting and procurement to case management and
social services.

SAP solutions help governments leverage their finite time, money, and personnel resources to
fulfill mandated program and service requirements on a timely basis. Where two or more
agencies share responsibility for a common outcome, these solutions can integrate information,
processes, and technology to support the active collaboration that delivers financial returns, as
well as social and political results, to internal and external government stakeholders.

SAP Public Sector – Business Processes

SAP Solutions Support The Following Key Public Sector Business Processes

 Shared Services
 Human Capital Management
 Government Procurement
 Public Sector Accounting
 Social Services
 Social Security
 Government Programs
 Tax and Revenue Management
 Public Security
 Organizational Management
 Organizational Support

SAP Public Sector - Solutions
- SAP Business Suite
- SAP Customer Relationship Management Software
- SAP ERP Software
- SAP Product Lifecycle Management
- SAP Supply Chain Management
- SAP Supplier Relationship Management

☛1-866-609-1066 ☛ SAP Public Sector ☛ www.sap_public_sector.com

SAP Public Sector - Business Processes - Social Services and Social Security

Product Overview

SAP for Public Sector

The Business Process of Social Services and Social Security

With SAP for Public Sector solutions, you can perform a variety of processes to effectively
deliver social services, including:

 Case management – SAP solutions enable you to apply common processes and
functions through all service offerings, from inception to completion, to ensure that each
service offering meets clients' needs and conforms to policies.

 Financial management – With SAP for Public Sector, you can receive relevant, reliable,
and timely financial information that allows you to deliver cost-effective social services
by monitoring expenditures and operations. Your organization can strengthen internal
controls by instituting business rules, data standards, and accounting policies for liability
calculations, collections, payment instructions, allocations, and reconciliations.

 Administration management – SAP solutions can help you manage and monitor
operations, develop the workforce, and track performance, as well as eliminate redundant
processes and technologies, ensure customer privacy, increase data and system security,
and reduce operating costs.

 Outreach – With SAP for Public Sector, you can identify, contact, and communicate
with clients to raise awareness of your organization and its services, programs, and
products.

 Relationship management – With SAP for Public Sector, you can capture new
information and validate and reuse existing information to make informed decisions
about the best way to meet the needs of clients and service providers. You can match
service offerings to client needs and then process the appropriate offering, either
internally or externally.

 Strengthen Internal Controls
 Reduce Social Service Costs
 More Effective Monitoring of Expenditures
 More Effective Monitoring of Operations
 Strengthened Internal Controls
 More Effective Management of Operations
 Eliminate Redundant Processes
 Eliminate Redundant Technologies
 Increase Data and System Security


SAP Public Sector - Business Processes - Government Programs

Product Overview


The Business Process of Government Programs

SAP for Public Sector supports processes for the delivery of programs and services, including:

 Constituent services – SAP for Public Sector enables you to increase efficiency and
make processes more transparent to meet the expectations of all constituents. With
support for service delivery, you can interact with citizens through multiple channels,
including telephone, mail, fax, and the Internet. The solutions also support self-service
registration that allows citizens to access online services. Plus, you can provide billing
functionality that allows constituents to access online presentment and payment
capabilities, periodic billing, and automatic reminders for renewals.

 Grants management (grantor) – With SAP for Public Sector solutions, you can support
the design and execution of programs that provide financial assistance to individuals or
organizations.


SAP Public Sector - Business Processes - Human Capital Management

Product Overview


The Business Process of Human Capital Management

SAP for Public Sector helps governments meet the demands of today's knowledge-based
economy by maximizing the potential and productivity of employees and by aligning employee
processes and information with overall priorities and strategies.

SAP for Public Sector supports processes for human capital management, including:

Employee resource management – With SAP for Public Sector, you can deploy the right
people to strategic initiatives quickly and efficiently. Employees can build relationships and
manage collaborative processes. Plus, you can support workers throughout the employee life
cycle, streamline HR processes, make workforce-related decisions quickly using real-time
information, and align strategies with team and individual goals.

Position plan management – SAP solutions allow you to conduct the full range of employee
management tasks using HR budgeting rules, including those governing budgeting,
reclassification, and assignments. You can manage organizational and budget structures
separately, simplifying the task of creating position plans and schedules that are attached to a
budget.

Human capital management is enabled with SAP applications such as SAP ERP and SAP
Customer Relationship Management (SAP CRM). To find out how these applications can help
you improve your human capital management, please contact one of the SAP Public Sector
Specialists listed on this company page.

 Maximizing Employee Potential
 Maximizing Employee Productivity
 Aligning Employee Processes
 Aligning Overall Priorities & Strategies
 Effectively Execute Strategic Initiatives
 Simplify Task Planning & Scheduling


SAP SUPPLIER RELATIONSHIP MANAGEMENT

Product Overview

SOFTWARE FOR FULLY INTEGRATED SOURCE-TO-PAY

Many businesses are seeking to increase bottom-line cost savings delivered by sourcing and
procurement functions. By focusing on procurement operations as profit centers, forward-
looking companies are strengthening supplier relationships and making procurement a more
strategic partner in the organization.

The SAP Supplier Relationship Management (SAP SRM) application automates, simplifies, and
accelerates procure-to-pay processes for goods and services. With SAP SRM, you can reduce
procurement costs, build collaborative supplier relationships, better manage supply bases, and
improve your bottom line with innovative offerings and a faster time to market.

Part of the SAP Business Suite family of business applications, SAP SRM delivers an integrated
offering for automating goods and services procure-to-pay processes and extending the value
delivered by SAP Business Suite. To see exactly how SAP SRM can add value to your company,
view the SAP Business Maps.

Procurement Business Process Outsourcing

More and more, organizations opting for business process outsourcing (BPO) are turning to
providers whose services are powered by SAP applications. Learn how you can generate
sustainable business value and dramatically lower costs and BPO risk with BPO-specific process
solutions.

 Generate Sustainable Business Value
 Strengthen Supplier Relationships
 Accelerate Procure-to-Pay Processes
 Increase Bottom-Line Cost Savings
 Make Procurement a More Strategic Partner
 Reduce Procurement Costs
 Better Manage Supply Bases


SAP - Organization Management and Support

Product Overview


The Business Process of Organization Management and Support

SAP for Public Sector supports all core activities in analytics, financials, human capital
management, and corporate services, including:

 Analytics – SAP for Public Sector enables you to evaluate your performance and analyze
operations, workforce, and financials.

 Financials – With SAP for Public Sector, you can gain deeper financial insight and
tighten control of your finances while automating financial and management accounting
and financial supply chain management.

 Corporate services – SAP solutions allow you to optimize both centralized and
decentralized services for managing real estate; environment, health, and safety; and
travel management.

 Operations support – With SAP for Public Sector, you can monitor the delivery of
services by managing all required data throughout the entire services delivery life cycle.
You can manage physical assets and vehicle fleets to provide optimal availability and
compliance with maintenance programs.

 Effective Evaluation & Analysis of Operations
 Effective Evaluation & Analysis of Workforce
 Effective Evaluation & Analysis of Financials
 Deeper Financial Insight
 Tightened Control of Finances
 Automated Financial Accounting
 Automated Management Accounting
 Automated Supply Chain Management
 Manage Vehicle Fleets
 Monitoring Delivery of Services


ERP Software from SRP

Product Overview

A FOUNDATION TO EXECUTE YOUR BUSINESS STRATEGY

RUN BETTER Using SAP ERP

Centerpoint Energy, electricity and natural gas distributor in the southern United States,
transformed operations, improved financial controls, and met customer needs using SAP ERP.

A sound foundation is necessary to compete and win in the global marketplace. The SAP ERP
application supports the essential functions of your business processes and operations efficiently
and are tailored to specific needs of your industry.

SAP ERP, an application included in SAP Business Suite software, delivers these solutions:

 SAP ERP Financials
 SAP ERP Human Capital Management
 SAP ERP Operations
 SAP ERP Corporate Services

For current customers, SAP enhancement packages now offer you the benefit of improving and
extending your SAP ERP software without the cost of major upgrades. For example, you can
leverage SAP Master Data Governance – delivered via an SAP enhancement package – to help
govern financial master data used in consolidation and operational chart of accounts.

 Improved Business Processes
 Increased Operational Efficiency
 Scalable
 More Effectively Manage Risk
 Improved Confidence In Financial Reporting
 Develop Business Plans + Track Performance
 Streamline & Integrate Workforce Processes
 Improved Internal Content Delivery
 Optimize Supply Chain Efficiency


SAP PRODUCT LIFECYCLE MANAGEMENT (PLM)

Product Overview

SOFTWARE THAT PROVIDES THE SINGLE SOURCE OF TRUTH FOR ALL
PRODUCT-RELATED INFORMATION

To survive in an ever-changing global environment, creating and delivering innovative and
market differentiating products and services is what distinguishes your company from the
competition. The SAP Product Lifecycle Management (SAP PLM) application provides you with
a 360-degree-support for all product-related processes - from the first product idea, through
manufacturing to product service. With our PLM software, you can:

 Create and deliver innovative products that fulfill or create market demand
 Optimize your product developing processes and systems to speed products to market
ensuring compliance to industry, quality and regulatory standards
 Become more agile than your competitors and able to react and take advantage of market
and competitive opportunities across your business networks

SAP PLM is part of the SAP Business Suite, which gives organizations the unique ability to
perform their essential business processes with modular software that is designed to work with
other SAP and non-SAP software. Organizations and departments in all sectors can deploy SAP
Business Suite software to address specific business challenges on their own timelines and
without costly upgrades.

 Increased Market Opportunities
 Reduced Time To Market / Profits
 Improved Innovation
 Optimize Product Development Processes
 Ensure Regulatory Compliance
 Become More Agile


SAP Public Sector - Business Processes for Government Procurement

Product Overview


With SAP for Public Sector, organizations can support a wide variety of public sector
procurement practices, from simple requisitions to complex acquisition processes, while
leveraging standard functionality related to procurement catalogs and automated sourcing.

SAP for Public Sector supports both ad hoc and strategic procurement processes, including:

 Public tendering – With SAP for Public Sector, you can procure and contract for goods
and services through an efficient and compliant bidding process, so you can reduce
paperwork, improve regulatory and electronic communications compliance, increase the
efficiency of the acquisition process, and reduce operating costs.

 Contract management and administration – With SAP solutions, you can manage the
entire contract management process – from negotiating contracts, reaching an agreement
on terms and conditions in compliance with regulations and statutes, centrally managing
and updating contracts, and making the final version available to operational purchasers.

 Operational procurement – SAP solutions enable you to manage complex, highly-
regulated solicitation processes that comply with legal requirements. With advanced
automated sourcing, you can create legally compliant documents within a secure
infrastructure that integrates records management and procurement processes to fulfill
audit requirements.

Government procurement is enabled with SAP applications such as SAP ERP, SAP Supplier
Relationship Management (SAP SRM), and the SAP Procurement for Public Sector package. To
find out how these applications can help you improve your government procurement, please
contact one of our SAP Public Sector Specialists listed on this company page.

 Reduce Paperwork
 Improve Regulatory Compliance
 Improve Electronic Communication Compliance
 Increase Efficiency of Acquisition Process
 Reduce Operating Costs


SAP Business Suite

Product Overview

MORE insight and action in every area of your enterprise

The challenges you face today are significant and expansive. In every area of your enterprise
you seek opportunities to lower costs, improve efficiency, and gain a competitive advantage.
Leaders in all industries succeed in addressing these priorities simultaneously.

With the proper enterprise software in place, your ability to compete in today's business
environment improves significantly. SAP Business Suite software enables you to achieve process
excellence across all lines of business of your enterprise. You can coordinate the benefits of SAP
software around groups of processes or value scenarios. These value scenarios are proven
business practices and end-to-end processes focusing on strategic outcomes – co-innovated with
our customers – to develop the best-run businesses of the world.

SAP Business Suite is more flexible, cost-effective, and focused on your business outcomes than
alternative solutions on the market. You can implement SAP solutions in a modular fashion,
focusing only on what you need. As your business needs evolve, you can manage future
improvements to the software without expensive upgrades – reducing costs and accelerating your
ability to take action and execute strategy.

 Lower Costs
 Improve Efficiency
 Competitive Advantage
 Achieve Process Excellence
 End-To-End Process Improvement
 Flexible
 Cost Effective
 Accelerated Strategy Execution


SAP Public Sector - Business Processes - Tax and Revenue Management

Product Overview

SAP for Public Sector supports tax and revenue management processes, including:

 Tax and revenue management – SAP for Public Sector provides a single view of the
taxpayer and supports multiple revenue types, which helps increase revenue collections
and taxpayer compliance. The solution enables public tax and revenue administration,
registration and account maintenance, tax return filing and remittance processing,
correspondence, and contact management, as well as billing, auditing, and compliance.

 Taxpayer identification and returns processing – With SAP solutions, you can reduce
processing costs while providing taxpayers with multiple ways to register, including
phone, e-mail, and the Web, as well as services for filing and account maintenance.

 Receivables and payables management – With SAP for Public Sector, you can support
a variety of processes, including posting documents, creating incoming and outgoing
payments, distributing revenues, handling doubtful and bad debts, and enabling electronic
bill presentment and payment.

 Collections management – With SAP for Public Sector, you can process payments using
a variety of payment methods, including manual processing of payments that cannot be
assigned or settled automatically, and automate collections to manage the high data
volumes that manual methods cannot handle.

 Case management – SAP solutions can help you manage a variety of case types, such as
bankruptcy cases and audit cases, using a centralized information repository for
managing events that are triggered from multiple sources and channels.

 Revenue accounting – You can perform various activities related to revenue accounting,
including periodic closings, reconciliations, and generating financial statements, such as
balance sheets and income statements.

 Financial customer care – You can conduct all financial-related communications with
customers through multiple communication channels.

 Increase Revenue Collection
 Increase Taxpayer Compliance
 Reduce Processing Costs
 Multiple Taxpayer Registration Options
 Electronic Bill Presentment
 Electronic Bill Payment
 Automate Collections
 Centralized Information Repository


SAP CRM

Product Overview

Customer Relationship Management (CRM) Software From SAP

Balancing Today's Needs With Future Imperatives

More than ever, in today's challenging business environment, best-run companies are staying
focused on their most valuable assets – their customers. Companies seek to retain their best
customers and maximize the effectiveness of every customer interaction – whether it's sales,
service, or marketing.

Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM)
application, part of the SAP Business Suite, not only helps you address your short-term
imperatives – to reduce cost and increase your decision-making ability – but can also help your
company achieve differentiated capabilities in order to compete effectively over the long term
SAP has helped best-run companies in more than 26 industries to achieve excellence in all
aspects of customer relationship management.

Key Service Benefits of SAP Customer Relationship Management

SAP CRM enables you to:

 Improve first-contact resolution with on-the-spot information and resources needed to
resolve issues
 Increase customer retention by providing service employees with the information and
tools they need to prevent churn
 Boost field utilization through optimized resources and easy access to information
 Drive revenues by offering relevant services and products based on customer insights
 Reduce returns by enabling customers to solve their problems and by proactively
resolving known product defects
 Provide a consistent user experience across all interaction channels, including voice, text
messaging, Web contacts, and e-mail

 Enhance Customer Satisfaction
 Increased Customer Loyalty
 Increased Customer Effectiveness
 Reduce the Cost of Service
 Improve Decision Making Ability


SAP Business Processes - Public Sector Accounting

Product Overview

The Business Process Of Public Sector Accounting & Budget Formulation

Designed by former public sector budget officers to meet the unique budgeting requirements of
government and education organizations, public sector budget formulation software from SAP
provides end-to-end support and is easily adaptable to different budget approaches, processes,
and outputs.

Watch the Webcast "Trends in Performance Budgeting for Government – A Virtual Panel" to
learn about industry challenges, trends, and opportunities for addressing the pressing
requirements of performance budgeting. Government officials share ideas and experiences on
best practices for managing budget and performance.

Public sector budget formulation software from SAP addresses your key financial challenges by:

 Providing a single point of entry and review for all budget requests with automation of
key budget outputs
 Enabling more flexibility to perform a wide variety of budgeting functions in one
application
 Improving data consistency to support timely decisions
 Enhancing visibility with audit trails on all budget requests and revisions
 Giving budget personnel greater control of financial data and processes

SAP for Public Sector solutions support a variety of accounting and budget formulation
processes through:

 Data consistency – Reduce data discrepancies by providing a single point of entry and
review.
 Budget formulation – Choose the particular budgeting approach and processes that fit
the particular needs of your organization.
 User configuration – Enable your staff to configure unique forms and workflow tools
for their work styles to increase productivity.
 Personnel cost forecasting – Examine and plan personnel expenditures at a highly
granular level.
 Automated budget book publishing – Prepare budget documents that incorporate
budgets, text descriptions, graphics, tables of content, pagination, and formatting.

 Providing a single point of entry
 Improving data consistency
 Enabling more flexibility
 Enhancing visibility
 Giving budget personnel greater control


SAP Public Sector - Business Processes - Public Security

Product Overview

The Business Process of Public Security

With SAP for Public Sector, you can collect and share information and ensure that resources are
available to support critical activities in detecting, preventing, responding to, and recovering
from natural or manmade disasters.

SAP for Public Sector supports public security processes, including:

 Border security – SAP solutions can enable you to maintain optimal control of border
security while enhancing the appropriate flow of people and goods across borders. With
identity management software, officials can identify threats to carriers and their
passengers and crew; collect, collate, and analyze information about those threats; and
deploy resources, equipment, and effective countermeasures after threats are identified.

 Incident and emergency management – With SAP for Public Sector, you can establish
preparedness procedures that help improve decision making through greater situational
awareness. You can collaborate in real time to plan and prepare quickly for incidents,
handle the incidents, and manage their aftermath:

 Pre-incident – Prepare for incidents and develop emergency plans for planned events
and unplanned crises.

 Incident – Execute operational incident plans during an incident or crisis.

 Post-incident – Audit operations, close incidents, and document lessons learned to
improve subsequent operational plans.

 Intelligence and information sharing – SAP solutions enable you to gather and share
intelligence with stakeholders, so you can easily synchronize information to provide
actionable intelligence in real time for better decision making.

 Public safety – With SAP solutions, you can combine administrative, financial, logistics,
and core operating information into a single, up-to-date view to help improve
administrative activities and enable police, fire, and emergency medical service personnel
to better support the day-to-day needs of the community.

 Improved Disaster Recovery Communications
 Improved Border Security
 Greater Situational Awareness
 Improved Decision Making
 Faster & More Effective Response


SAP - SCM Supply Chain Management

Product Overview

Planning, Execution, And Collaboration Across The Responsive Supply Network

You face enormous pressure to reduce costs while increasing innovation and improving
customer service and responsiveness. SAP Supply Chain Management enables collaboration,
planning, execution, and coordination of the entire supply network, empowering you to adapt
your supply chain processes to an ever-changing competitive environment.

SAP SCM is part of the SAP Business Suite, which gives organizations the unique ability to
perform their essential business processes with modular software that is designed to work with
other SAP and non-SAP software. Organizations and departments in all sectors can deploy SAP
Business Suite software to address specific business challenges on their own timelines and
without costly upgrades.

SAP SCM can help transform a linear, sequential supply chain into a responsive supply network
– in which communities of customer-centric, demand-driven companies share knowledge,
intelligently adapt to changing market conditions, and proactively respond to shorter, less
predictable life cycles. SAP SCM provides broad functionality for enabling responsive supply
networks and integrates seamlessly with both SAP and non-SAP software. The application:

 Delivers planning and execution functions that are integrated by design
 Supports best practices and provides preconfigured software for enabling collaborative
business, accelerating implementation, and reducing costs

 Is recognized by key industry analysts as the market-leading SCM application
 Easily Adapt Supply Chain Processes
 Quickly Respond To Business Challenges
 Respond To Shorter Life Cycles
 Increase Demand Accuracy
 Lower Inventory Levels
 Increase Inventory Turns
 Increase Productivity and Profitability
 Reduce Cost of Goods
 Improve Warehouse Efficiency
 Enhance Supply Chain Visibility


1. Sap Public Sector Overview

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