The document provides information about ISO 9001 clauses and quality management tools such as Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. It explains the purpose and components of each tool. The document also lists additional topics related to ISO 9001 clauses and provides links to other quality management resources.
The document provides an overview of ISO 9001 quality management standards and procedures, outlining the contents and requirements of the standard. It also describes several quality management tools used in ISO 9001 including Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Additional links are provided for free resources on implementing ISO 9001 requirements and certification.
The document provides information about ISO 9001 clauses and quality management tools such as Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. It explains the purpose and components of each tool. The document also lists additional topics related to ISO 9001 clauses and provides links to other quality management resources.
The document provides an overview of ISO 9001 quality management standards and procedures, outlining the contents and requirements of the standard. It also describes several quality management tools used in ISO 9001 including Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Additional links are provided for free resources on implementing ISO 9001 requirements and certification.
The elegant glamorous style meets the luxury of the finest most sophisticated materials when theperfectluxury bring out the gold colour that fit beautifully with black colour.
Jeff Gothelf - Product Is The New MarketingINBOUND
The document discusses lean product design. It notes that lean product design focuses on continuous learning, experimentation, iteration and a user-centered point of view. The document provides examples of companies like Cooking Light, Taproot and Real Simple Magazine that have adopted lean product design principles. It argues that lean product design can help companies get products to market faster by fostering a culture of learning across product, marketing, technology and design.
Craig Miller - How Buy Buttons Are Reshaping EcommerceINBOUND
Buy buttons embedded in social media apps allow users to purchase products without leaving the app. They are gaining popularity as mobile usage increases and have higher conversion rates than traditional mobile ecommerce. Major social networks are starting to roll out buy button features to select merchants, and buy buttons could eventually replace traditional online stores if used extensively for product discovery and purchases directly in social media.
The document outlines four moves to quadruple the average client size of an agency. It discusses: 1) knowing your agency's strengths and differentiators, 2) using data to focus on growing ideal clients, 3) profiling ideal clients and right-sizing relationships, and 4) learning to sell, collaborating with clients, and listening to their problems. The overall message is that agencies should focus on their core strengths, pursue ideal and profitable clients, and position themselves as strategic partners rather than order-takers.
The document provides information about ISO 9001 certification including forms, checklists, and procedures. It also lists quality management tools like Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Finally, it mentions other related topics to ISO 9001 certification such as the certification process, requirements, and manuals.
NSO provides a Membership Privilege program to bring added value to VIP customers and partners. The program issues Membership Privilege cards that provide discounts from partner providers. Partners benefit by gaining competitive advantages, marketing support from NSO to reach cardholders who are potential high-income customers, and savings on costs with no joining or additional promotion fees. NSO's mission is to support partners in advertising to its network of VIP cardholders across Vietnam.
Présentation du Prof Patrick Charland (UQAM) lors de
la conférence EngageUX du 12 novembre 2015 à HEC Montréal dans le cadre de la Journée Mondiale de l'Utilisabilité #engageUX
This document provides information about ISO 9001 training, including forms, checklists, and procedures related to ISO 9001 training. It also lists additional quality management resources from qualitymanagement123.com and covers topics that will be addressed in ISO 9001 training such as the contents of an ISO 9001 training, quality management tools like Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Other related topics to ISO 9001 training like certification, requirements, standards, auditing, manuals, and procedures are also listed.
HCII 2016 Toronto: The Influence of Personality on Users’ Emotional ReactionsPierre-Majorique Léger
Paper presented at 18th International Conference,
HCI International 2016. http://link.springer.com/chapter/10.1007/978-3-319-39399-5_9
In order to develop an accurate and robust neuroadaptive model based on users’ idiosyncrasies, the interface needs to use personal information. In this article, we explore the extent to which automatic facial analysis can inform on users’ idiosyncrasies. Facial emotion from 88 university students playing an emotionally charged video game was used to explore the relationship between personality trait and facial emotion in human-computer interaction context. We observed multiple statistically significant correlations between users’ personality dimensions and their emotions. One personality dimension was mostly related to emotions: emotionality. This paper contributes to the HCI lit-erature by underlining the importance of taking into account users’ personality traits in analyzing their emotional reactions to interfaces. Neuroadaptive inter-faces using emotional reactions would perform better by also controlling for personality traits of their users and enhance user experience.
Marc Ensign's INBOUND Bold Talk "Be a Dick." INBOUND Bold Talks are bold, powerful talks from diverse, exciting, and influential people. These riveting presentations will educate, challenge, and impress you in 12 minutes or less!
Using A Cognitive Analysis Grid to Inform Information Systems DesignPierre-Majorique Léger
Following our first conceptualization of a cognitive analysis grid (CA grid) for IS research in 2014, the CA grid was improved and tested in a proof of concept manner. The theory and application of this method are briefly explained, along with lessons learned from a first experiment. The next steps in the validation of this method include applying it to a wider group of naïve participants. This will allow to draw statistical parallels between the cognitive demand of the interface and the performance of the users based on their cognitive profile. Ultimately, this technique should be useful both in NeuroIS research and user experience (UX) tests to guide hypotheses and explain user’s performance.
Authors : Laurence Dumont, Gabrielle Chénier-Leduc, Élaine de Guise, Ana Ortiz de Guinea, Sylvain Sénécal and Pierre-Majorique Léger
Hubble discovered Cepheid variable stars in the Andromeda Galaxy, providing evidence that it is farther away than previously believed and not within the Milky Way. This finding helped establish the universe is much larger than our galaxy alone. The observation raised questions about how objects separated in space can appear similar if they cannot see each other.
Deborah Farese - Power The Bottom Of The Funnel With Sales EnablementINBOUND
The document discusses how to power the bottom of the sales funnel with sales enablement. It recommends understanding buyer personas and the stages of the sales funnel. Tips include prioritizing leads around triggering events, leading with customer pain points, creating diagnostic checklists, optimizing offers for keyword searches, monitoring social media, and developing customer advocates. Metrics for measuring success include lead to customer conversion rates and feedback from sales reps and managers.
Kathleen Booth, CEO of Quintain Marketing, realized that their agency was getting good marketing results but still losing clients who wanted more revenue. They developed a new service model integrating inbound marketing and sales consulting to better align marketing and sales. This increased their average retainer size from $3,000 to $8,500 and projected $432k-$840k in new revenue over 12 months. Their blueprint for success includes hiring sales consulting experts, offering a range of services, using tools like Hubspot, and partnering with ISA.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document discusses relationship marketing and how partnering with other companies can help triple lead flow. It recommends finding partners who understand the same target buyer personas. Effective outreach involves researching potential partners, engaging with their content, then contacting them to discuss a partnership. When partnering, clear expectations and tracking success are important. Nurturing the relationship over time, such as through guest posting or sharing content, helps the partnership succeed. The overall message is that working with others amplifies results and there is power in building relationships.
Dan Pallotta's INBOUND Bold Talk "Scared to Death and Doing it Anyway - The Myth of Fearlessness." INBOUND Bold Talks are bold, powerful talks from diverse, exciting, and influential people. These riveting presentations will educate, challenge, and impress you in 12 minutes or less!
Jeff Valentine discusses Fonality's transition from an outbound marketing strategy relying on paid media to an inbound strategy using HubSpot's software. Some key points:
1) Fonality conducted an audit of their website and content to establish benchmarks and identify areas for improvement in SEO, links, traffic sources, and technical issues.
2) They re-evaluated how they spent money, finding content amplification more cost-effective than paid search.
3) Old content was re-optimized using SEO best practices to generate new organic traffic.
4) Content is amplified on social media and content recommendation platforms to reach new audiences.
5) Regular housekeeping keeps technical issues low and maintains a strong mobile
The elegant glamorous style meets the luxury of the finest most sophisticated materials when theperfectluxury bring out the gold colour that fit beautifully with black colour.
Jeff Gothelf - Product Is The New MarketingINBOUND
The document discusses lean product design. It notes that lean product design focuses on continuous learning, experimentation, iteration and a user-centered point of view. The document provides examples of companies like Cooking Light, Taproot and Real Simple Magazine that have adopted lean product design principles. It argues that lean product design can help companies get products to market faster by fostering a culture of learning across product, marketing, technology and design.
Craig Miller - How Buy Buttons Are Reshaping EcommerceINBOUND
Buy buttons embedded in social media apps allow users to purchase products without leaving the app. They are gaining popularity as mobile usage increases and have higher conversion rates than traditional mobile ecommerce. Major social networks are starting to roll out buy button features to select merchants, and buy buttons could eventually replace traditional online stores if used extensively for product discovery and purchases directly in social media.
The document outlines four moves to quadruple the average client size of an agency. It discusses: 1) knowing your agency's strengths and differentiators, 2) using data to focus on growing ideal clients, 3) profiling ideal clients and right-sizing relationships, and 4) learning to sell, collaborating with clients, and listening to their problems. The overall message is that agencies should focus on their core strengths, pursue ideal and profitable clients, and position themselves as strategic partners rather than order-takers.
The document provides information about ISO 9001 certification including forms, checklists, and procedures. It also lists quality management tools like Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Finally, it mentions other related topics to ISO 9001 certification such as the certification process, requirements, and manuals.
NSO provides a Membership Privilege program to bring added value to VIP customers and partners. The program issues Membership Privilege cards that provide discounts from partner providers. Partners benefit by gaining competitive advantages, marketing support from NSO to reach cardholders who are potential high-income customers, and savings on costs with no joining or additional promotion fees. NSO's mission is to support partners in advertising to its network of VIP cardholders across Vietnam.
Présentation du Prof Patrick Charland (UQAM) lors de
la conférence EngageUX du 12 novembre 2015 à HEC Montréal dans le cadre de la Journée Mondiale de l'Utilisabilité #engageUX
This document provides information about ISO 9001 training, including forms, checklists, and procedures related to ISO 9001 training. It also lists additional quality management resources from qualitymanagement123.com and covers topics that will be addressed in ISO 9001 training such as the contents of an ISO 9001 training, quality management tools like Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Other related topics to ISO 9001 training like certification, requirements, standards, auditing, manuals, and procedures are also listed.
HCII 2016 Toronto: The Influence of Personality on Users’ Emotional ReactionsPierre-Majorique Léger
Paper presented at 18th International Conference,
HCI International 2016. http://link.springer.com/chapter/10.1007/978-3-319-39399-5_9
In order to develop an accurate and robust neuroadaptive model based on users’ idiosyncrasies, the interface needs to use personal information. In this article, we explore the extent to which automatic facial analysis can inform on users’ idiosyncrasies. Facial emotion from 88 university students playing an emotionally charged video game was used to explore the relationship between personality trait and facial emotion in human-computer interaction context. We observed multiple statistically significant correlations between users’ personality dimensions and their emotions. One personality dimension was mostly related to emotions: emotionality. This paper contributes to the HCI lit-erature by underlining the importance of taking into account users’ personality traits in analyzing their emotional reactions to interfaces. Neuroadaptive inter-faces using emotional reactions would perform better by also controlling for personality traits of their users and enhance user experience.
Marc Ensign's INBOUND Bold Talk "Be a Dick." INBOUND Bold Talks are bold, powerful talks from diverse, exciting, and influential people. These riveting presentations will educate, challenge, and impress you in 12 minutes or less!
Using A Cognitive Analysis Grid to Inform Information Systems DesignPierre-Majorique Léger
Following our first conceptualization of a cognitive analysis grid (CA grid) for IS research in 2014, the CA grid was improved and tested in a proof of concept manner. The theory and application of this method are briefly explained, along with lessons learned from a first experiment. The next steps in the validation of this method include applying it to a wider group of naïve participants. This will allow to draw statistical parallels between the cognitive demand of the interface and the performance of the users based on their cognitive profile. Ultimately, this technique should be useful both in NeuroIS research and user experience (UX) tests to guide hypotheses and explain user’s performance.
Authors : Laurence Dumont, Gabrielle Chénier-Leduc, Élaine de Guise, Ana Ortiz de Guinea, Sylvain Sénécal and Pierre-Majorique Léger
Hubble discovered Cepheid variable stars in the Andromeda Galaxy, providing evidence that it is farther away than previously believed and not within the Milky Way. This finding helped establish the universe is much larger than our galaxy alone. The observation raised questions about how objects separated in space can appear similar if they cannot see each other.
Deborah Farese - Power The Bottom Of The Funnel With Sales EnablementINBOUND
The document discusses how to power the bottom of the sales funnel with sales enablement. It recommends understanding buyer personas and the stages of the sales funnel. Tips include prioritizing leads around triggering events, leading with customer pain points, creating diagnostic checklists, optimizing offers for keyword searches, monitoring social media, and developing customer advocates. Metrics for measuring success include lead to customer conversion rates and feedback from sales reps and managers.
Kathleen Booth, CEO of Quintain Marketing, realized that their agency was getting good marketing results but still losing clients who wanted more revenue. They developed a new service model integrating inbound marketing and sales consulting to better align marketing and sales. This increased their average retainer size from $3,000 to $8,500 and projected $432k-$840k in new revenue over 12 months. Their blueprint for success includes hiring sales consulting experts, offering a range of services, using tools like Hubspot, and partnering with ISA.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document discusses relationship marketing and how partnering with other companies can help triple lead flow. It recommends finding partners who understand the same target buyer personas. Effective outreach involves researching potential partners, engaging with their content, then contacting them to discuss a partnership. When partnering, clear expectations and tracking success are important. Nurturing the relationship over time, such as through guest posting or sharing content, helps the partnership succeed. The overall message is that working with others amplifies results and there is power in building relationships.
Dan Pallotta's INBOUND Bold Talk "Scared to Death and Doing it Anyway - The Myth of Fearlessness." INBOUND Bold Talks are bold, powerful talks from diverse, exciting, and influential people. These riveting presentations will educate, challenge, and impress you in 12 minutes or less!
Jeff Valentine discusses Fonality's transition from an outbound marketing strategy relying on paid media to an inbound strategy using HubSpot's software. Some key points:
1) Fonality conducted an audit of their website and content to establish benchmarks and identify areas for improvement in SEO, links, traffic sources, and technical issues.
2) They re-evaluated how they spent money, finding content amplification more cost-effective than paid search.
3) Old content was re-optimized using SEO best practices to generate new organic traffic.
4) Content is amplified on social media and content recommendation platforms to reach new audiences.
5) Regular housekeeping keeps technical issues low and maintains a strong mobile