This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/093-process-certification-1200 DESCRIPTION The objectives of this module are to: understand the 5 general categories of peripheral causes of poor quality and to discuss the steps in the Process Certification methodology. This material is suitable for independent study or formal classroom training and includes an exercise and quiz questions.

1. © 2006 Textron Inc. 1
Process Certification

2. 4
Management / Supervision
Inadequacies
Instilling fear No operator certification
Stifling ideas Multi-skilling not encouraged
Not encouraging error removal COPQ not measured
Dictatorial leadership style Metrics not tracked
No cross functional teams Little results from feedback
High employee turnover No quality alarm systems
High absenteeism Little action on gathered data
No profit sharing No employee authority
Little or no training Excess paperwork
Little or no mistake proofing Quantity valued over quality
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3. 7
•Good manufacturing practices are well know:
•Lean
•Quality Circles
•Kaizens
•These should be used to determine if:
•Small lots sizes are used
•Waste is made visible and then eliminated
•All activities are valuable to the paying customer
Poor Manufacturing Practices
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4. 10
Environment Neglect
Lack of: Temperature control Lack of: Electrostatic discharge
protection
Humidity control Electromagnetic
compatibility protection
Water purity Smoking areas
Air purity Vent control
Dust control Adequate lighting
Chemicals controls
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5. 13
•Contrary to many managers, employees are not the
problem
•Deming & Juran repeatedly stated that 85% of all
quality problems are the responsibility of management
•The largest problem with employees is discipline and
the tendency to “adjust” control settings
Employee’s
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6. Tools
None
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This document is a partial preview. Full document download can be found on Flevy:
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7. 1
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