1. The document summarizes enrollment performance data for various INTO programs and university partners as of January 5, 2009, showing significant growth across most programs and regions compared to 2007-2008. 2. An agent feedback survey from December 2008 showed high overall satisfaction (83%) with INTO's services and support. Regional office support received over 90% satisfaction. 3. The top factors highlighted in student counseling were university quality, program options, entry requirements, cost, and career prospects after graduation.

1. Steven Smale Director, Sales and Marketing Stephen Healy, Director, Strategy and Development Group and Centre Performance and Agent Feedback

3. Regional Applications, Offers and Enrolments: ACADEMIC

13. AGENT FEEDBACK SURVEY: December 2008

14. Profile of Respondents - Detail Base: 142 Source: INTO Knowledge Role Age Region A3. How would you describe your role within your organisation? A4. Please select your age:

15. Professional Profile Base: 142 Source: INTO Knowledge How long have you been working with your organsation? How long have your organisation been in operation? A5. How long have you been working with your organisation? A6. How long has your organisation been in operation?

16. Country focus of Agencies Base: 142 Source: INTO Knowledge Most Popular Destination A7. Which study destinations do you counsel students to through your organisation? A8. Of the above study abroad destinations, which is the most popular for students advised through your organisation? Study Destination through your organisation

17. The Focus of Agency Network Businesses: Qualifications/ Programmes Base: 142 Source: INTO Knowledge Most Popular Qualification/ Programme A9. Which qualifications/ programmes do you counsel students to through your organisation? A10. Of the above qualifications/ programmes, which is the most popular for students advised through your organisation?

19. INTO’s Regional Office Support: 90% plus satisfaction…. Base: 140 Source: INTO Knowledge B4. The following statements are regarding INTO's regional office support to your organisation. Please indicate your level of agreement or otherwise with the statements using the scale below: Detail Mean

20. INTO’s Regional Office Staff Visit Frequency Base: 139 Source: INTO Knowledge B3. During the past 12 months, how many times were you visited by INTO's Regional office staff?

21. Activities with INTO regional office staff Base: 141 Source: INTO Knowledge B5. What activities has INTO regional office staff participated with you in the last year?

22. INTO’s Promotional Material Base: 141 Source: INTO Knowledge B6. How would you rate INTO's promotional material?

23. INTO’s Promotional Material Base: 141 Source: INTO Knowledge B8. The following statements are regarding INTO's promotional material. Please indicate your level of agreement or otherwise with the statements using the scale below: Detail Mean

24. INTO’s Scholarships Base: 133 Source: INTO Knowledge Have any of your students attained scholarships from INTO in the last 12 months? Most Important about Scholarships How attractive are INTO’s Scholarships B11. Are you familiar with INTO's range of scholarships? If yes, how attractive are INTO's scholarships compared with other pre-university provider organisations? B12. Have any of your students attained scholarships from INTO in the last 12 months? B13 . In your opinion, what is most important to you about scholarships for your students?

25. Key Decision Makers in Choosing Institution Base: 142 Source: INTO Knowledge C1. In your experience, who are the key decision makers in choosing which institution to study at:

26. Have your students decided…? Source: INTO Knowledge Institution Country C1a. Have students who come to you for counseling already decided on which country they wish to study at? C2. Have pre-university students who come to you for counseling already decided on which university/institution they wish to study at? C3. Have undergraduate students who come to you for counseling already decided on which university/institution they wish to study at? C4. Have postgraduate students who come to you for counseling already decided on which university/institution they wish to study at?

27. INTO and Partner Awareness Base : 137 Source: INTO Knowledge C5. When students come to you for counseling, have they previously heard of INTO and INTO's partner universities?

28. The 5 most important factors in counselling? Base: 138 Source: INTO Knowledge C6. Which 5 aspects of the course/centre/university do you highlight most in counseling students to choose their INTO programme:

29. Overall Impression of Agent towards University partners Base: 133 Source: INTO Knowledge Mean Detail D4 .Please indicate your overall impression of each of the institutions that INTO works with?

30. University partner attractiveness to Students and Parent Base: 134 Source: INTO Knowledge Mean Detail D5. In your opinion, how attractive are the following INTO University partners to your students and their parents

31. How attractive are INTO’s University Partners compared with the competition? Base: 140 Source: INTO Knowledge D6. Overall, how attractive INTO's partner universities are compared with other pre-university provider organisations?

32. INTO’s Partner Universities: Improvements since Working with INTO Base: 87 Source: INTO Knowledge D7. How has your opinion of each of INTO's partner universities changed since these institutions began working with INTO?

33. The things that matter to Agents Source: INTO Knowledge E1. How important are the following factors to you and your organisation? Where 1 Not important at all, 2 Not important, 3 Does not affect, 4 Important, 5 Very important

34. How does INTO Perform in the following? Source: INTO Knowledge E2. In the following, we have listed some statements that might be used to describe INTO. For each statement please indicate for us how much you agree or disagree. Where 1 Strongly Disagree, 2 Disagree, 3 Neither agree nor disagree, 4 Agree, 5 Agree Strongly

35. INTO’s Performance - Detail Source: INTO Knowledge Mean E2. In the following, we have listed some statements that might be used to describe INTO. For each statement please indicate for us how much you agree or disagree. 4.42 4.03 3.99 3.97 3.96 3.92 3.78 3.77 3.77 3.75 3.72 3.65 3.56 3.53 3.28 3.19

36. INTO’s Performance against what matters: moving from good to excellent Base: 142 Source: INTO Knowledge