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Understanding how a product will be used is a key skill for software professionals. In the past this knowledge has come from reading requirements documentation and working with others in the development team and the wider business that are responsible for the product design. But is this enough to understand how the product will be used?
Mobile users are different. The emotional attachment people have with their mobile devices is far greater than with websites and desktops. Their expectations are greater and it’s far easier to make their voices heard through application store feedback.
This presentation will explain the typical ways in which mobile users are different and what we can do in order to understand them better.