1. CURRICULUMVITAE
PERSONAL DETAILS
NAME : SibertNchimunya
SURNAME : Mazuba
DATE OF BIRTH : 10/12/83
PLACE OFBIRTH : Choma
Marital status : Marriedwithone child
SEX : Male
NATIONALITY : Zambian
NRC # : 263693/73/1
PHONE : 0966-161644 / 0964316565/0979793479
EMAIL : sibertmazuba@yahoo.co.uk
Career Objective
Profile
To become a versatile chartered accountant based oneself-commitment
to active and continuously value adding involvement in the accountancy
profession, employers and society at large. I have endeared myself to
qualities of faithfulness, diligence, integrity, reliability and
professionalism, in undertaking work assigned to me using all the
distinctive and core competences developed through training and
practical work experiences.
For the last three years plus I have workedwithMTN ZambiaLTD in
twodifferentdepartmentsMTN Mobile Money Ltd and MTN
MarketingCustomercare departments.Inthe periodIhave obtained
invaluable knowledge &experienceinelectronicmoney transfers,Bills
payment,interpersonalskillsincustomercare,dealingwithveryhigh
value, Highvalue ,&Middle value customers atthe headoffice.
I have hands-onend-userexperience inmobiletelecommunications
systemslike CDRstore (customerDatarates),CONCIERGE(Data
purchase, customerdetailsthrough Know YourCustomer(KYC) data,
SMAP,CRBT (CallerbackRingtone).ProfessionallyI holdanadvanced
certificate inZambiaInstitute of CharteredAccountants Accountancy
Programme remainingwith one more paperatLicentiate level. Bystyle,
am hands-on,solutionoriented,needingminimumsupervision.Ilearn
veryquicklyandversatile withapplicationof acquiredknowledge.I’ma
2. l.
WORK EXPERIENCE
JULY 2011 –OCTOBER 2012MTN MOBILE MONEY HEAD OFFICE
I worked working as Direct Sales & Mobile Money usage Trainer.
The positionreportto Area salesRepresentative withthe followingaskeyresponsibilities:
1. Potential customereducationonmobilemoneyanditsoperations.
2. Customerregistrationanddemonstrationof transactingusingmobilemoneylike
payingforutilitiesandpaytelevisionlike DSTV
3. Subscriber Identity Module (SIM) registration
Due to excellent performance, I was chosen to be trained as a trainer of primary and
secondary account handlers for the mobile phone service provider
Withcustomercare beinga dailyroutine,Igained invaluable knowledge&experience in
interpersonalskillsasitrelatestocustomercare.I furtherdevelopedfacilitationandtrainingskills
whenI waschosenand trainedintraining primary and secondary account handlers for mobile
money. These are skillsamreadyto offertoany employerwhenandif needed.
Good performance ledme tobe takento Multi Choice as the firstfacilitatorDSTV paymentsusing
mobile money.Againmyperformance wasgoodandI wastakento MTN headoffice where Iwas
handlingmobilemoneyforstaff.Itwasat headoffice thatI waschosento do SIMregistration
training. Ihad meanwhile appliedtoworkinthe call centerand whenthere wasa vacancy,my CV
was reviewedwithmyworkandI wastransferredtothe marketingcall center
OCTOBER 2012-AUGUST 2014 MTN CUSTOMER CARE CALLCENTRE.
I worked as a Call Center Agent
The firstthingwas to do twoweektrainingonmostof the productsand servicesofferedbythe
mobile company.We alsowere orientedinthe operationsof the telecommunicationsystemsto
be able to helpcustomerswithchallengestheygetwithusingthe productsandservicesof the
mobile company. OnthisJobI hadhands onexperience withsome telecomsystems&more
interpersonal,customercare at anotherlevel now dealingwithVeryhighvalue,highvalue ,low
value&middle valuemobile customers. Andalsohandsonexperience withmobile telecomsbilling
systems like CDRstore(customerDatarates),Datapurchase systemslike CONCIERGE,SMAP,CRBT
(CallerbackRingtone) etc..Thisexperience gave me diverse knowledge onproductslife cycle &
marketingof productsof different nature.I wasreportingto a supervisor(TEAMLEAD).Iwas
responsible fordealing withdifferentcustomerrelatedquerries,complaintspertainingtoMTN
people personandadynamicteamplayer. I have an eye fordetail,yet
attentive tothe strategicbig picture of the organizationasa whole
makingme capable of leadershipwhenneeded.
3. Products& services e.g. Datapurchase & usage,mobile devicesinternetsettings,different
servicesrangingfrompromotional servicestonew productslaunched.
AUGUST 2014 – 19 TH AUGUST 2015 TECH-MAHINDRAMTN CALLCENTRE
I WORKED AS ACUSTOMERCARE ASSOCIATE
On thisJob I hadhands onexperience withsome telecomsystems&more interpersonal
,customercare at anotherlevel nowdealingwithVeryhighvalue,highvalue ,low value&middle
value mobile customers. Andalsohandsonexperiencewithmobile telecomsbillingsystemslike
CDR store(customerDatarates),Datapurchase systemslike CONCIERGE,SMAP,CRBT(Callerback
Ringtone) etc..Thisexperience gave me diverse knowledgeonproductslife cycle &marketingof
productsof differentnature.Iwasreportingto a supervisor(TEAMLEAD).Iwasresponsible for
dealingwithdifferentcustomerrelatedquerries,complaintspertainingtoMTN.Lateron I was
selectedtorunAdministrationundernew companyISON ZAMBIA LIMITED.
CURRENTLY
Currentlyamworkingasthe Administrationpersonnel forISON ZAMBIA LIMITED,my duties being
reportingtosite Head,Corporate AdministrationHead office.PreparingAdministration reports,
preparingBudgets&purchasingadministrative requirements,helpingsmoothoperationof the
Centre byinsuringall statutoryobligationsare followedbythe businessare compliedwitheg
Health,safetyof premises,ZambiaRevenue Authority,Local council,workpermitsof Expatriates,
Federationof Employers,NAPSAetc.. Managingcall Centre agentstransportsection, Dealingwith
current& to be companyVendors,processingof paymentsinvoicesforvendorswiththe finance
Department.
Education&
Professional
qualifications
I hold an advanced certificate in accounts. I’m currently studying level 3
Professional of ZICA accountancy Programme
2001-2005 Junior& high School secondary Leaving Certificate at St
Marks High School
Between 1991and 1997 I studied and obtained grade 7School
Certificate,
.
.
Computer Literacy I have working knowledge of Microsoft Excel, Word, Access, Pastel
accounting & payroll systems.
Extracurricular
interests and
activities
I am an active member of Zambia Fellowship of Evangelical Students.
I’m also an active member of Tabernacle of David Assemblies of God
church where I serve as a praise team member, member of men’s
fellowship, Cell leader at church region level. I once served as a youth
projects coordinator. Prior to coming to Tabernacle of David Assemblies
of God, I served as a school trustee, BIC school fellowship chairperson
4. From 2004 -2005,I served in the school praise team, choir and was an
active scripture union member my entire time in high school. I rose in the
ranks of Scripture Union from committee member in 2004 to prayer
secretary/vice chairperson in 2005. Due to good standing as a pupil, I
was chose to represent my school in German on exchange visits with
Grammar school in Gladbeck. I was chosen a vice heard boy in my final
year at high school.
As part of my hobbies I enjoy watching and playing soccer and
volleyball, making friends and swimming, reading Christian literature. I
have a special interest in personal investment literature and actual
investments.
REFEREES
1. Mr. Mizinga
CareersTeacher
St. Marks High School
P/B IXC
Choma
Cell:0979 – 147093
2. Isaac Phiri
LeadingTutor
Zambia accountancy & BusinessTuitionCentre (ZABTUC)
P.OBox 35072
Lusaka – Zambia
Cell: 0977-627074 / 0955-3089916
3. BishopHarrisonSakala
Seniorpastor
Tabernacle ofDavid AssemblyofGod (TOD)
P.OBOX32089
Lusaka
Cell:+260966-78823
E-mail: harrison.sakala@gmail.com
