2. 2
For more information,
see the complete workshop
outline on pages 4 and 5!
By allowing poor performers to continue their negative behavior patterns,
you put the productivity and effectiveness of the entire organization at risk.
And below-par performers cost your company in more ways than one:
• They hurt morale
• They lower your organization’s productivity
• They waste your valuable
time and energy
• They can even set the stage
for possible lawsuits
In this comprehensive one-day seminar, you’ll get expert advice on the sticky
issue of disciplining workers whose performance just doesn’t measure up. You’ll
learn practical solutions for correcting problems. And you’ll go back to work with
the skills necessary to achieve optimum productivity in your team, work group
or department.
Our step-by-step program takes you through every stage of the discipline process,
from recognizing the problem and assessing its severity … to intervention
strategies … to formal termination procedures.
You’ll also learn the communication skills that are critical to maintaining an open
dialog with a problem worker. And you’ll unlearn some common misconceptions
that can sabotage your discipline and performance plans.
A step-by-step approach for dealing with problem workers.
This fast-paced, information-packed training day is designed for anyone who
manages, supervises or leads difficult employees. You’ll return to your workplace
with proven strategies for identifying nonperformers and turning their behavior
around. Here’s just a sample of what you’ll learn:
• How to recognize the 15 warning signs that a problem is brewing
• How to act—not react—in a negative situation
• How to offer constructive feedback
• How to choose the right intervention technique—from counseling and
coaching to formal discipline meetings
• How to set measurable performance standards and communicate them to
your employees
• How to determine when it’s time to transfer, reposition or terminate a
problem employee
• How to prepare for and conduct a termination meeting
• How to protect yourself and your company from wrongful
termination lawsuits
Learn how to turn underachievers
into productive team members!
You … if you’re a
manager, supervisor or team
leader who wants to learn
proven ways to improve
performance without
arousing hostility, damaging
relationships or incurring
legal hassles.
Who should
attend?
3. 3
Our past participants
say it best …
“A direct hit! What I learned today
will allow me to assess and resolve
all of my supervisory problems.
Thank you.”
– Dinah LaFaber
Supervisor
TTC Inc.
“The DASR model paid for the
class itself. I can now give
employees feedback confidently
and comfortably. The best
presenter I’ve ever had.”
– Cynthia Cole
Treasury Services Manager
Herman Miller Inc.
“Very interesting and informative.
Taught me a lot about behavior,
and I also learned something about
myself and my role as a manager.”
– Marcus Young
HR Manager
Interstate Cable
“An excellent, concise presentation
of key elements for better coaching
and conferencing techniques in
problem-solving issues.”
– Carol Hummel
Administrative Manager
Networks Electronic Corp.
To enroll,
call toll free
1-800-873-7545,
on-line at
www.skillpath.com
or fax us at
1-913-362-4241
Dear Professional,
When a worker’s behavior or performance isn’t acceptable, it’s important that you
step in and get things back on track right away.
The cost of unsatisfactory job performance is staggering—and often comes in ways
that are hard to measure. Performance and behavior problems take their toll in terms
of lost productivity, inferior products and services, wasted management time and low
worker morale.
Plus … it’s contagious. If you ignore the problem, substandard behavior can quickly
become standard behavior. At the very least, it can cause resentment and frustration—
among even your best workers.
That’s why being able to discipline workers and correct performance problems is such a
vital management skill. And that’s exactly why we created this results-oriented one-day
workshop—to teach you the essential performance management skills you need to deal
effectively with poor work performance and problem behavior before it’s too late.
You’ll learn:
• How to open the dialog with a difficult employee and discuss problems without
causing defensive reactions
• Specific strategies for coaching, counseling and disciplining employees to
redirect unacceptable behavior and resolve problems
• How to measure progress and document the process so you’re prepared when
further disciplinary action is necessary
• Lawful steps for reassigning or dismissing problem workers if performance
doesn’t improve or if the behavior calls for immediate dismissal
• How to protect yourself and the organization from wrongful termination
claims and other legal tangles
When you improve your ability to coach, constructively criticize and lawfully discipline
difficult employees, everybody wins! You’ll achieve better results from your time and
efforts than ever before. Your workers will be more productive, happier and easier to
work with. And your organization will benefit from lower turnover, reduced costs and
improved quality of products and services.
Enroll today by calling 1-800-873-7545, on-line at www.skillpath.com or by
faxing the enrollment form on page 7 to 1-913-362-4241.
See you at the workshop!
from your
workshop leader …
A special message
Dan Couladis
Dealing Effectively With Unacceptable
Employee Behavior Trainer
4. Positive intervention techniques
for turning performance
problems around
• The importance of taking corrective rather
than punitive action
• The critical differences among coaching,
criticizing and disciplining—and how to decide
which approach a particular situation calls for
• When verbal reprimands are effective—and
what you can do to prepare for and manage
workers’ reactions
• Avoiding several common—but ineffective—
managerial tendencies for dealing with
problem employees
• 6 ways to provide employees with additional
training—even if you’re on a limited budget
• Guidelines for establishing measurable
performance standards and communicating
them clearly to a problem employee
• One vital step you must take to gain
employee acceptance for the solution to
a performance problem
• The major elements every successful
performance improvement plan
must include
• How to avoid the common mistakes managers
and supervisors make when preparing for
counseling sessions or performance reviews
• A step-by-step checklist for conducting
effective intervention meetings
• Avoiding one of the most common reasons
employee improvement plans fail to work
When the problem persists:
How to conduct a formal
discipline conference
• How a discipline conference differs
from a counseling meeting and other
intervention strategies
• A step-by-step checklist for conducting
an effective—and legally sound—
discipline session
Dealing Effectively With Unacceptable Employee Behavior
WorkshopAgenda
Identifying the root causes
of performance problems
• Why bosses sometimes fail to recognize—or
worse, fail to address—performance problems
• The good news: When a “problem” employee
really isn’t a problem
• The major reasons employees don’t perform
up to standards
• 15 warning signs that a performance problem
is brewing
• How to gauge whether a worker has a true
performance problem or a personality clash
with you or other co-workers
• Recognizing the most common types of
difficult workers
• Identifying and getting help for employees
whose performance problems are rooted in
substance abuse, emotional or mental
problems or pressing personal concerns
• Understanding how you, as a manager or
supervisor, may inadvertently contribute to
or create performance problems
Tips for maintaining a clear,
open communication channel
with a problem worker
• What to say—and what not to say—when
you ask an employee to meet with you about
a performance issue
• The 10 characteristics of constructive
criticism—and how to use it effectively
to convey the perceived problem to the
employee and promote productivity
• How to avoid the communication breakdowns
that can escalate a problem situation
• How to avoid making emotionally charged
statements that trigger a negative response—
and lay the foundation for a lawsuit
• Don’t soft-pedal the issue: The importance
of using specific, clear and direct language
when communicating with employees about
performance problems
4
5. 5
Program Hours:
9:00 a.m. to
4:00 p.m.
To enroll, call toll free 1-800-873-7545,
on-line at www.skillpath.com
or fax us at 1-913-362-4241
• Crying, anger, hostility and a variety of other
employee reactions you may encounter during
a disciplinary or termination meeting—and
specific strategies for handling each
• Innovative techniques that often work when
traditional approaches to discipline don’t
get results
When to terminate
• Employee actions and behavior that
affect performance—and when they
warrant termination
• Examples of gross misconduct that are
grounds for immediate dismissal—and
how to keep control of the situation
• A 6-point checklist for determining when
termination is the best course of action
• The 3 actions you must take before firing
• How to build your case with
solid documentation
• Step-by-step guidelines for conducting a
termination meeting
• What to do after a termination to
minimize negative repercussions among
remaining workers
How to protect yourself and
your organization from
grievances and legal problems
• How to develop a progressive discipline policy
that gets results and minimizes the legal
liabilities of your organization
• 5 potentially explosive scenarios to avoid
at all costs
• 6 actions you can take during disciplinary
interviews to reduce the risk of lawsuits
• Understanding the double-edged nature of
your organization’s employee handbook—
how it can be a valuable tool or a legal liability,
depending on the circumstances
Another great reason to attend …
Brought to you by SkillPath—
The Smart Choice®
for people serious about success
SkillPath trains thousands of achievement-oriented professionals like you every
month, from organizations of all sizes and all types—business, government,
health care, education and the military. Our seminar leaders are a select group of
trainers at the top of their profession—skilled teachers with a tremendous depth
of knowledge in their respective topic areas. Our commitment to providing
you with the highest-quality learning experience possible has made SkillPath
the fastest-growing training company in the world. Attend this seminar and
experience for yourself the positive effect of powerful ideas, skillfully presented.
On-site training and
keynote speaking …
We can deliver this workshop right to your company’s door or provide
customized, you-pick-the-day training on any program pertinent to your
organization’s training goals. Or let our staff of professional trainers add
sparkle to your next corporate or association meeting with a stimulating
keynote speech designed just for you. Whether you have 3 or 300 people
to train, SkillPath is the answer. For complete details and a no-obligation
quote, call 1-800-873-7545 and ask for the on-site training department.
Your trainer Dan Couladis
Dan is a management and training expert who has spent a major part of his
career coaching, counseling and advising both managers and workers. In his
seminars, Dan draws on his experience to offer a wealth of insightful advice
on constructive ways to discipline underachieving workers and correct
performance problems.
When you attend this workshop with Dan, you’ll leave with the essential
coaching skills you need to improve worker performance and increase your
organization’s productivity.
6. 6
America’s top 500 companies can’t be wrong
Top-notch trainers, comprehensive materials and our guarantee of satisfaction ensure that a quality
learning experience awaits you at every SkillPath program—three of the reasons that all 500 of the
Fortune 500 companies choose us to train their people. We hope you will too. After all, when you
need training, why settle for less than the best?
SkillPath’s continuing support … We don’t just stand behind our seminars, we stand behind you. If,
after attending the seminar, you’re faced with a performance problem and don’t know where to turn—
try us. Just send a brief description of your particular problem or question and one of our specialists will
promptly respond. Where else can you find that kind of support? Nowhere but with SkillPath.
Important information
Our registration table opens at 8:15 a.m. When you arrive at the hotel, please check the directory
for the exact location of the seminar. Our registrars will greet you, assist you with your registration
(or collect your Express Admission Ticket), hand you your seminar materials and direct you toward
your seat. You’ll also want to take the opportunity to meet other professionals from your local area.
Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m.
We begin at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from
11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share
information, review the morning and make the day even more enjoyable.
Parking. We do our best to find seminar facilities that have all the pluses we look for: Convenient
location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities
have paid parking only. You may want to check with the facility personnel to determine parking
fees—often they can direct you to free parking just around the corner.
Audio/video recording. Our programs—both what you see and what you hear—are fully copyrighted
by SkillPath. No audio or video recording, please.
Still haven’t picked up the phone?
Five more good reasons why you will want to attend this program …
1. Our trainers are the best … period. We choose only the pros who have a proven track record
of training effectiveness, professionalism and expertise. And what’s more, they’re exciting
communicators who’ll provide you with one of the most interesting days you’ve ever spent.
2. We give you only the most important, important information. There’s a lot of information
out there that could take you years to gather on your own. In six short hours, we’ll give you what
we believe is the best, most important information to help you be the best you can be.
3. Practicality is emphasized. You will leave this seminar with specifics you can apply immediately.
And you won’t go home empty-handed. You’ll leave this workshop with a Certificate of Attendance;
a soundly researched, unabridged workbook; and step-by-step guidelines for using the information
you’ve just learned. We promise you’ll get results your very next day back at work.
4. The value is unbeatable. Not only is our enrollment fee among the lowest you’ll find, when four
or more enroll from the same organization, you’ll enjoy a significant discount.
5. Our guarantee is unconditional, straightforward and the very best in the industry. How
can we be so confident? Because we work hard before the seminar to make sure you’re happy after
the seminar. Pertinent, up-to-date information you can really use, a convenient meeting location,
seminar registrars who are courteous and helpful and a trainer who grabs your attention and takes
you on an exciting journey full of fun and facts. We believe you’ll love every minute of it. Millions of
satisfied participants from around the country are sold on SkillPath seminars. Why not join them?
We guarantee results!
If you’re not happy, we’re not happy. Go back to work and apply the new
performance management techniques you learned in our seminar. If you’re not
absolutely delighted with the results you achieve, write to us right away. We’ll issue
you a refund or arrange for you to attend another SkillPath seminar without paying
another penny. That’s our guarantee!
7. Dealing Effectively
With Unacceptable
Employee Behavior __________________________________________________________________________________________________________________________________
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E-mail Address_________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
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Approving Supervisor Title
Organization________________________________________________________________________________________________________
Mailing Address_____________________________________________________________________________________________________
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Telephone_______________________________________________________________________ Ext.______________________________
Fax________________________________________________________________________________________________________________
Payment Information (Please pay before the seminar):
Confirming phone registration: #________________________
Check enclosed payable to: SkillPath Seminars
Mail to: SkillPath Seminars, P.O. Box 804441, Kansas City, MO 64180-4441
Check #_________________ Check amt.__________________
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Invoice my organization
Attention:____________________________________________
Please list additional registrations on a separate sheet and attach.
Mr.
Ms.
Mr.
Ms.
Mr.
Ms.
Mr.
Ms.
Mr.
Ms.
Charge to: MasterCard Visa
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To enroll by phone call toll free 1-800-873-7545.
Please note:Ifyou’veregisteredbyphoneandpaidwithacreditcard,it’snotnecessarytoreturnthisform.
7
Clippageandmail
YES, I can’t wait to attend✗
By Phone
1-800-873-7545
or 1-913-677-3200
On-line
Enroll on-line at
www.skillpath.com
By E-mail
enroll@skillpath.com
Please include:
• Name and mailing address
• Session you wish to attend
• Your VIP number as it appears
on your mailing label
• Approving manager
• Billing information
By Fax
1-913-362-4241
By Mail
Complete and mail enrollment form to:
SkillPath Seminars
P.O. Box 804441
Kansas City, MO 64180-4441
Fiveeasy ways
to register:
Your Preferred Customer Number:
Your VIP Number:
Pleasefillinthespacesabovewiththeinformationthatappearsonyourmailinglabel.
1. For the fastest service, phone 1-800-873-7545 or 1-913-677-3200. Our customer service representatives will be happy to take your
enrollment. The easiest way to guarantee your enrollment is to pay with a credit card when making your reservation, or you can mail
in your payment before the seminar date.
2. Visit our Web site at www.skillpath.com for easy on-line registration.
3. Or send your enrollment to us by e-mail at enroll@skillpath.com. Please include the following information: Name and mailing
address; session you wish to attend; your VIP number as it appears on your mailing label; approving manager and billing information.
4. If you prefer to fax us your registration, the number is 1-913-362-4241. Please include credit card information or mail in your payment
before the seminar date.
5. Of course, you can complete the enrollment form below, clip it and mail it with payment to:
SkillPath Seminars, P.O. Box 804441, Kansas City, MO 64180-4441.
Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment,
we’ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn’t arrive
before the seminar, be sure to go anyway. We’ll be expecting you. Walk-in registrations are welcome on a space-available basis only.
Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including
registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury
Regulation 1.162-5 Coughlin vs. Commissioner, 203 F2d 307.
Cancellations and substitutions. Cancellations received up to five working days before the seminar are refundable, minus a $10
registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar.
Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.
Continuing Education Credit: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the
National Task Force for Continuing Education guidelines for attendance at our seminars (save this brochure and your Certificate of Attendance).
Please contact your professional licensing board or organization to verify specific requirements. You may also contact us at 1-800-873-7545 for
additional assistance.
SkillPath is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing
professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of
individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors,
150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Web site: www.nasba.org. This seminar qualifies for 6 CPEs. Previous
work experience and/or background knowledge should be obtained before attending this seminar. Program level: Intermediate. For more
information regarding administrative policies such as complaint and refund, please contact our offices at 1-800-873-7545.
Registration information
✃
Please add applicable state and local tax to your payment for programs held in Hawaii, South Dakota and West Virginia.
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