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End of the internship presentations

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End of the internship presentations

  1. 1. 03/29/2012End of the Internship PresentationPresented by: Shaquena HenryDivision: Major Accounts
  2. 2. • The Business Unit that I am apart of is “Time Labor Management” • The business function of the “Time Labor Management” is to maintain and assist our clients with their Time & Attendance • What else did you learn about the business? I’ve learned that this business really cater to their clients, by trying to assist them as much as possible. They not only meet the needs of their clients, but also to their employees and that says a lot about this corporation.2
  3. 3. The projects that I completed during my intern tenure goes as followed: • Priority Queue: Assist in Priority queue with “Attempted Cases”. - Contact clients via email to set up an appointment for resolution of their case. - Check “Attempted Cases” to see if client has call back or commitment updated. If new commitment , I update the case title and re-dispatch case to Priority queue Check TLM inbox for client’s reply - If issue still needs to be resolve, I dispatch case to the priority queue. - If client no longer needs assistance I close their case.3
  4. 4. • Software Queue: - Check EZLM Software queue daily for duplicate cases, if I find a duplicate I close duplicate case. - If client has not been contacted I send an email to set up an appointment for resolution of their case. - If case is old, I call client to see if they need further assistance. • My projects that I assisted impacted my department by decreasing the numbers in the queues that I assisted4
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  6. 6. My Key Learnings • How did this intern meet your expectations? The opportunity to have hands on experience in a field that I am passionate about was and is very amazing. A job is only as rewarding as the experience is knowledge based and hands on. I feel very privileged to have this experience. I came into ADP with no expectations from the company but self expectations I created on my own behalf. There really arent enough words to express what this internship has done for me both personally and professionally • How will you apply what you learned in school and in life? With everything in life, the experience goes hand in hand. What I learned in school is really just the basics on what to expect in life. A career choice isnt the same for everyone, so for me to have graduated and then given an opportunity such as this, it isnt the norm in life. So I will apply this rare opportunity to how I live daily. Nothing is promised, guaranteed, and in most cases expected. The truth of dedication is shown by people that do not take for granted what is given and are willing to share what is learned.6
  7. 7. Position I wish to Apply for Well the position, I wish to apply for is a Tech Support Analyst I in “Time Labor Management”. • I feel that I am the best candidate because: • Iproved myself to be a fast learner • and a dedicated worker.7
  8. 8. Thank you!8

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