1. House #105, Khagdahor shahi Mosjid ,
Sadar, Mymensingh -2200
Phone: +8801610700040
E-mail: shazu.airtel700040@gmail.com
Resume Of
Mohammad Shahzahan Mian
Objective:
To work in an organization where
 Targets are challenging
 Achievements are rewarded with more responsibilities
 The team has a winning spirit
Professional Experiences Details:
Looking for challenging career, where there is scope for demonstration, always on a look out for a
positive & bigger outlook, Currency are ideas, thrive on Imagination & Passion, Rigorous thinking
and boundless curiosity, Sets levels & standards that exceed expectations, Have fun attitude is
everything, Bottom line rises with the Organization, A Learner for Life.
Present Occupation:
Employer: AIRTELTELECOM BANGLADESH LIMITED
(Under the Relationship Center Payroll)
Designation: Customer Service Executive
Department: : Customer Service
Duration: May 2007 to 30 April 2015
Major duties and responsibilities:
• Answering queries of Retailer’s in regarding billing/tariff info of various packages.
• Provide info of new & existing product to the Retailer’s.
• Coordinate with Warid Officials in regarding activation, deactivation, installation
& various issues of customer’s queries.
• Building brand awareness and image through highly targeted marketing and
customer relationship-building activities as well as sales expansion.
• Prepare & format all official documents, Sales reports, business announcements,
handouts, fax, e-mail etc.
• Prepare daily sales report & mail to Airtel officials.
• Provide reports to supervisors for updating daily activities.
• Some other special job assigned by the Franchise Manager & Airtel officials.
• Manage office-filing system and maintain office record.
.
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2. Education:
MA (Bangla)
Year of Passed : 2009
Anando Mohon College
Passed with a 2nd class.
B.A (Pass Course)
Year of Passed : 2007
Mymensingh Mohabiddaloy College
Passed with a 2nd class.
H.S.C. (Humanities )
Year of Passed: 2002
Passed with a 3rd division.
S.S.C. (Humanities)
Year of Passed: 1998
Passed with a 2nd division..
Computer Literacy:
A Short Course on Microsoft Office including Microsoft Word, Microsoft Excel, Microsoft
Access, Microsoft PowerPoint & Internet Operation from
 Microsoft Package
Office 97/2000/XP including Microsoft Word, Microsoft Excel, Microsoft Access &
Microsoft PowerPoint.
 Internetworking
Ms Internet Explorer, Netscape Navigator, QUALCOMM Eudora, Mirc/Yahoo/MSN
Messenger (Chat) etc.
 Typing Skill
English: 50 WPM & Bengali: 25 WPM
Self Assessment:
• Self motivated.
• Sincere & committed to work hard.
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3. • Able to work under pressure & independently with minimum supervision.
• Willing & Comfortable in taking challenges.
• Have quick learning & Adapting capabilities.
• Excellent interpersonal skills & friendly leadership quality.
• Profile:
Contact me at:
Mohammad Shahzahan Mian
House # 5, Khagdahor shahi Mosjid , Sadar, Mymensingh -2200
Phone: +8801610700040.01716454776
E-mail: shazu.airtel700040@gmail.com
Reference:
1) Md Mizanur Rahman
Manager
M/S S.R Trading (Distributor airtel
Bangladesh Ltd )
Mymensingh.
Mobile: 01611115620
Certification:
I undersigned certify that to the best of my knowledge & belief this resume correctly
described my qualification & other information.
Date: 28.11.2016
Signature:
Md Shahzahan Mian
Page 3 of 3
Father’s Name : Late Alauddin
Mother’s Name : Asia Begum
Date of birth : 5th
December 1982
Sex : Male
Religion : Islam
Marital Status : Married
Nationality : Bangladeshi by birth