13. “ WHO IS AN AMBASSADOR?”
PRESENTATION I
An ambassador is an internal or
external person who loves to spread
the word about your brand on a
basis. voluntary
20. “ WHY AMBASSADORSHIP?”
PRESENTATION I
50,000 FOLLOWERS 1,500 REACHED
3% ORGANIC REACH
5 AMBASSADORS 1,500 REACHED
317 PEERS REACH PER AMBASSADOR
WHEN YOU SHARE CONTENT ON YOUR SOCIAL MEDIA
WHEN YOUR AMBASSADORS SHARE YOUR CONTENT ON SOCIAL MEDIA
21. “ WHY AMBASSADORSHIP?”
PRESENTATION I
MORE ENGAGEMENT
EXTERNAL AMBASSADORS
AMBASSADORSHIP = ENGAGEMENT
CUSTOMER ENGAGEMENT =
RETENTION
INTERNAL AMBASSADORS
➜
AMBASSADORSHIP = ENGAGEMENT
EMPLOYEE ENGAGEMENT =
MOTIVATION
➜
➜
➜
➜
➜
A LOYAL CUSTOMER =
A RETURNING CUSTOMER
A HAPPY EMPLOYEE =
A PROFITABLE EMPLOYEE
22. PRESENTATION I
HIGHER EFFECTIVENESS
BROADER REACH
HIGHER IMPACT
MORE ENGAGEMENT
Traditional marketing isn’t enough
You’re not the only one spreading the news
People are far more likely to trust messages from
friends over any type of brand communication
People really feel part of the cause
“ WHY AMBASSADORSHIP?”
24. THE CONNECTION FUNNEL
PRESENTATION I
LATENT MANIFEST
Interest Love Advocacy Cocreation
Receive Engage Share Input
Collaboration
Become one
Source: Duval Union Consulting
25. 1. ASSESS THE STAGE OF
YOUR AMBASSADORS
PRESENTATION I
LATENT MANIFEST
Interest Love Advocacy Cocreation
Receive Engage Share Input
Collaboration
Become one
Source: Duval Union Consulting
26. 2. ACTIVATE YOUR
AMBASSADORS
PRESENTATION I
LATENT MANIFEST
Interest Love Advocacy Cocreation
Receive Engage Share Input
Collaboration
Become one
Source: Duval Union Consulting
NEED FOR
ACTIVATION
A matter of asking
39. TAKE-AWAYS
PRESENTATION I
- TRADITIONAL MARKETING ISN’T ENOUGH
- 5 AMBASSADORS = 50.000 Facebook FANS
- AMBASSADORSHIP IS BUSINESS CRITICAL
- IT’S A NEVER ENDING STORY, IF DONE WELL