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Business Agility - Lessons from the Trenches

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Business Agility talk delivered at the Paris Agile Tour 2018

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Business Agility - Lessons from the Trenches

  1. 1. Business Agility: Lessons from the Trenches December 05th, 2018 Sriram (Sri) Natesan
  2. 2. Merci à nos sponsors
  3. 3. 3 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Aboutme Sriram (Sri) Natesan linkedin.com/in/sriramnatesan @sriramnatesan snatesan@deloitte.ca Senior Manager, Deloitte
  4. 4. 4 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 WhatWe AreGoingtoTalkAbout Business Agility1. Summary 3.2. Case Study
  5. 5. 5 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 CalltoAction 1. AEI, 2018 2. Gallup Employee Engagement survey, 2017 3. CMO by Adobe, 2015 13% 2 of employees around the world are engaged at work 89% 1 Of businesses have fallen off the Fortune 500 list in the past 63 years 12% 3 Of businesses integrate market insights across the organization
  6. 6. 6 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 WhatBusinessAgilityMeanstoUs Business Agility is the ability of a business to learn, think, behave, and operate differently to deliver improved customer experience and value at scale and speed
  7. 7. 7 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Past: Technology & Operations Future: Across the Business Today: Extending to Other Areas Howisthisdifferent? Agile has been pervasive and proven to be successful in Technology and Operations for more than two decades Application of agile principles and practices outside of Technology and Operations to other areas such as Strategy development and BAU activities in HR, Finance, Marketing, Risk, Analytics, and Fraud Businesses will align themselves closely with the customers to achieve better business outcomes. It will just be how we work, the language around agile will evolve and become the norm
  8. 8. 8 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 BusinessAgilityFramework Businesses will need to consider the following as they look to transform holistically Customers OrganizationGovernance Ecosystem Portfolio Management LeadersOperations Individuals Teams Technology Enablement
  9. 9. 9 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Benefitsof BusinessAgility Technology enablement that brings creative ideas and insights to life and scales them faster Governance that enables scale and speed A learning organization that experiments, reflects and pivots faster to stay ahead of competition Improved customer satisfaction and personalized service and product offering Business and Technology groups become partners and co-creators driving business strategy Purpose driven workforce with higher degrees of engagement
  10. 10. 10 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 CaseStudy
  11. 11. 11 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 OrganizationalThinking Organizations are the product of their thinking, with value realization being a networked effect Key Considerations • Understand relevant market conditions • Gain intimate knowledge of your customers’ needs, interactions and experiences • Know what it means for your business to respond, elevate and disrupt in the marketplace • Organize your business around customer value networks • Engage the ecosystem to co-innovate and co-create solutions • Adapt governance, risk and compliance to support dynamic ways of working • Descale, Decentralize and Democratize (as much as possible)
  12. 12. 12 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Culture Culture is the underlying values, norms, behaviors and mindsets that ignite creativity and passion in the workplace Key Considerations • Foster agile ways of working at all levels • Focus on culture & principles over frameworks & tools • Recognize & reward as teams • Iterative & Empowered Execution • Demonstrate visible action for psychological safety • Articulate the purpose for your workforce
  13. 13. 13 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Flow The future of value flows are fast paced events triggered by insights that brings small teams together to accelerate speed to results Key Considerations • Learn and refine your strategy with customer, market insights and opportunities • Provide business intent to relevant team of teams • Adopt agile ways of working across the business, for both vertical and horizontal flow of value • Adapt frameworks, processes and practices to fit your business • View Technology as a business value co-creator, not just a service provider to the business • Use Augmented Intelligence to make smarter, real-time business decisions
  14. 14. 14 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Outcomes Customer-Centric Experiences Employee Engagement Operational Excellence New Business Growth Adoption of New Working Behaviors
  15. 15. 15 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 What are the biggest challenges you’re facing?
  16. 16. 16 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 • Secret Sauce: people and culture are the recipe for any successful agile organization • Go Bold: leaders need to have bold vision to truly transform their business • Start Small: learn and refine as you go • Customer First: in an age of disruption, continuous learning about your customers and the market is critical • Shiny Object Syndrome: make intentional and purposeful choices around structuring your business • Outside In over Inside Out: focus on revenue generation through value delivery over cost optimization • Harness the power of technology: Exponential tech translates to exponential growth • Endless Possibilities: yes, you can adopt agile ways of working outside of IT LessonsLearned Through our experience working with organizations around the world, we want to share some learnings Organizational Thinking CultureFlow
  17. 17. 17 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 CalltoAction 13% 2 of employees around the world are engaged at work 89% 1 Of businesses have fallen off the Fortune 500 list in the past 63 years 12% 3 Of businesses integrate market insights across the organization 1. AEI, 2018 2. Gallup Employee Engagement survey, 2017 3. CMO by Adobe, 2015
  18. 18. 18 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Agile is not something you do. It’s something you become. •
  19. 19. 19 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018 Getintouch! We would love to hear your stories linkedin.com/in/sriramnatesan @sriramnatesan Sriram (Sri) Natesan snatesan@deloitte.ca We’re changing the world, one company at a time, to empower people to tackle their biggest problems, through an approach that is both consistent and sustainable
  20. 20. Merci ! Questions ? www.agiletour.org www.twitter.com/AgileTourParis www.linkedin.com/AgileTour Meetup.com/AgileParisMeetup team@agileparis.org www.facebook.com/AgileParis
  21. 21. This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte USA LLP, Deloitte LLP and their respective subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2018 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited Thank You!

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