Business Agility - Lessons from the Trenches

Business Agility:
Lessons from the Trenches
December 05th, 2018
Sriram (Sri) Natesan

3 | Copyright © 2018 Deloitte Development LLC. All rights reserved. #agiletourparis2018
Aboutme
linkedin.com/in/sriramnatesan
@sriramnatesan
snatesan@deloitte.ca
Senior Manager, Deloitte

WhatWe AreGoingtoTalkAbout
Business
Agility1.
Summary
3.2.
Case Study

CalltoAction
1. AEI, 2018
2. Gallup Employee Engagement survey, 2017
3. CMO by Adobe, 2015
13%
2 of employees around the
world are engaged at work
89%
1 Of businesses have fallen
off the Fortune 500 list in
the past 63 years
12%
3 Of businesses integrate
market insights across the
organization

WhatBusinessAgilityMeanstoUs
Business Agility is the ability
of a business to learn, think,
behave, and operate
differently to deliver
improved customer
experience and value at scale
and speed

Past:
Technology & Operations
Future:
Across the Business
Today:
Extending to Other Areas
Howisthisdifferent?
Agile has been pervasive and proven
to be successful in Technology and
Operations for more than two
decades
Application of agile principles and
practices outside of Technology and
Operations to other areas such as
Strategy development and BAU
activities in HR, Finance, Marketing,
Risk, Analytics, and Fraud
Businesses will align themselves
closely with the customers to achieve
better business outcomes. It will just
be how we work, the language around
agile will evolve and become the
norm

BusinessAgilityFramework
Businesses will need to consider the following as they look to transform holistically
Customers
OrganizationGovernance
Ecosystem
Portfolio
Management
LeadersOperations
Individuals
Teams
Technology
Enablement

Benefitsof BusinessAgility
Technology enablement
that brings creative ideas
and insights to life and
scales them faster
Governance that
enables scale and speed
A learning organization
that experiments,
reflects and pivots
faster to stay ahead of
competition
Improved customer
satisfaction and
personalized service
and product offering
Business and Technology
groups become partners
and co-creators driving
business strategy
Purpose driven
workforce with higher
degrees of engagement

CaseStudy

OrganizationalThinking
Organizations are the product of their thinking, with value realization being a networked
effect
Key Considerations
• Understand relevant market conditions
• Gain intimate knowledge of your customers’ needs, interactions and
experiences
• Know what it means for your business to respond, elevate and
disrupt in the marketplace
• Organize your business around customer value networks
• Engage the ecosystem to co-innovate and co-create solutions
• Adapt governance, risk and compliance to support dynamic ways
of working
• Descale, Decentralize and Democratize (as much as possible)

Culture
Culture is the underlying values, norms, behaviors and mindsets that ignite creativity and
passion in the workplace
Key Considerations
• Foster agile ways of working at all levels
• Focus on culture & principles over frameworks & tools
• Recognize & reward as teams
• Iterative & Empowered Execution
• Demonstrate visible action for psychological safety
• Articulate the purpose for your workforce

Flow
The future of value flows are fast paced events triggered by insights that brings small
teams together to accelerate speed to results
Key Considerations
• Learn and refine your strategy with customer, market insights and
opportunities
• Provide business intent to relevant team of teams
• Adopt agile ways of working across the business, for both vertical
and horizontal flow of value
• Adapt frameworks, processes and practices to fit your business
• View Technology as a business value co-creator, not just a service
provider to the business
• Use Augmented Intelligence to make smarter, real-time business
decisions

Outcomes
Customer-Centric Experiences
Employee Engagement
Operational Excellence
New Business Growth
Adoption of New Working Behaviors

What are the biggest challenges
you’re facing?

• Secret Sauce: people and culture are the recipe for any successful agile organization
• Go Bold: leaders need to have bold vision to truly transform their business
• Start Small: learn and refine as you go
• Customer First: in an age of disruption, continuous learning about your customers and the
market is critical
• Shiny Object Syndrome: make intentional and purposeful choices around structuring your
business
• Outside In over Inside Out: focus on revenue generation through value delivery over cost
optimization
• Harness the power of technology: Exponential tech translates to exponential growth
• Endless Possibilities: yes, you can adopt agile ways of working outside of IT
LessonsLearned
Through our experience working with organizations around the world, we
want to share some learnings
Organizational
Thinking
CultureFlow

CalltoAction
13%
2 of employees around the
world are engaged at work
89%
1 Of businesses have fallen
off the Fortune 500 list in
the past 63 years
12%
3 Of businesses integrate
market insights across the
organization
1. AEI, 2018
2. Gallup Employee Engagement survey, 2017
3. CMO by Adobe, 2015

Agile is not something
you do.
It’s something you
become.
•

Getintouch!
We would love to hear your stories
linkedin.com/in/sriramnatesan
@sriramnatesan
snatesan@deloitte.ca
We’re changing the world, one company at a time, to empower people to tackle their biggest problems,
through an approach that is both consistent and sustainable

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