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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OBJETIVO Brindar a la audiencia elementos que permitan  relacionar los conceptos de Six Sigma y Mejora Contínua con el Desarrollo de Proveedores Logísticos
Pautas de la Conferencia ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
Dow Portfolios New Ventures Unallocated and Other Hydrocarbons and Energy Hydrocarbons & Energy Polyethylene Polypropylene Polystyrene Core Chemicals Ethylene Oxide/Ethylene Glycol Basic Plastic & Chemicals Dow AgroSciences Agricultural Sciences Dow Automotive Dow Building Solutions Dow Epoxy Polyurethanes and Polyurethane Systems Specialty Plastics and Elastomers Technology Licensing and Catalyst Designed Polymers Dow Latex Specialty Chemicals Performance Plastics & Chemicals
DOW LATIN AMERICA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bahía Blanca Buenos Aires Compañía MEGA IP O O IP OFFICES R&D INDUSTRIAL PLANTS DOW ARGENTINA IP IP ID ID ID San Lorenzo Loma de la Lata IP IP ID ID ID Pergamino Colón Venado Tuerto
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concept : Cost of Poor Quality (COPQ) Traditional Quality Costs Tangible Lost Opportunity Hidden Factory Additional Costs of Poor Quality Intangible Difficult or impossible to measure Average COPQ Approximately 15% of Sales ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Scrap Rework Inspection Warranty Rejects Administration / Disposition Concessions
6  A B C D Customer Supplier A x B x C x D =  99.9997% 99.9999% 99.99998% 99.9993% 99.99999% Customer A B C D Return Check Check Check Double Check Waste Waste Delay Rework Rework 95% 99% 98% 97% A x B x C x D =  89%  Supplier Waste NOT 6  Concept : The “Hidden” Factory
4 6,210 99.38  5 233 99.977 6 3.4 99.9997 7 0.020 99.999998 Concept : Defects per Millon Opportunities  % Accurate Defects per Million Opportunities 2 308,500 69.15  3 66,800 93.32  1 691,500 30.85
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Concept : Distance from the process Mean Target 6  USL LSL 6 
M   Measure (what’s the Y)  DEFECT FOCUSED A   Analyze (what are the X)  ROOT CAUSES I  Improve (how do we optimize X to get desired  Y)  SOLUTION PLAN C   Control (how do we control X to get desired Y)  SUSTAINABILITY How  MAIC   Six Sigma Works: Y = f(X) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measure ( M AIC) Understand the Process and Potential Impact Define Problem Understand Process Collect Data Process Performance Baseline – New Sigma Estimated Financial  Impact
Measure ( M AIC) ,[object Object],[object Object],Reduce Complaints  (int./ext.) Reduce Cost Reduce Defects Problem Definitions need to be based on quantitative facts supported by analytical data. What are the  Goals? Define Problem Understand Process Collect Data
Measure ( M AIC) To understand where you want to be, you need to know how to get there. Map the Process Measure the Process Identify the variables - ‘x’ Understand the Problem - ’ Y’ = function of variables -’x’ Y=f(x) Define Problem Understand Process Collect Data
Measure ( M AIC) What do you  need  to know? Measurement System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process Performance Customer Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What do you  want  to know? Define Problem Understand Process Collect Data
Analyze (M A IC) Data Analysis Identify Critical Factors ,[object Object],[object Object],Assess Current Process Brainstorm and Affinitize Collect data to support hypothesis Validate Root Causes with Knowledge and  common sense or statistically
Assess Project Goals Current Process  Performance Ideal Process  Process Performance (  )  Project Goal  too passive Project Goal  too aggressive Time Realistic  Project Goal Assure Project Goals are Realistic and Achievable Analyze (M A IC)
Improve (MA I C) Develop Improvement  Plan Optimize Key Factors Reduce  Variation/ Defects Verify Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Implement & Validate Improvements
Control (MAI C ) Implement  Control Plan Leverage to other Processes Document & Standardize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Control Develop effective mechanisms to maintain control of process improvements Apply controls to process inputs - Xs (not necessarily output - Y)  SPC Control (MAI C ) Before After
Control Plan Update process control plan to maintain improvements  Now we Understand the Problem / Defect Statement Y = f (  x 1 * , x 2 , x 3 ,  x 4 * , x 5 , X 6 ) Vital Factors included in Process Control Plan Control (MAI C ) Process (Parameters) X 4  * Output (Y) X 3 X 2 X 6 X 5 X 1 *
Control Plan Update process control plan to maintain improvements  Now we Understand the Problem / Defect Statement Y = f (  x 1 * , x 2 , x 3 ,  x 4 * , x 5 , X 6 ) Vital Factors included in Process Control Plan Control (MAI C ) Process (Parameters) X 4  * Output (Y) X 3 X 2 X 6 X 5 X 1 *
Six Sigma Tools & Modules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma Summary 4 Step Methodology for Process Improvement Measure Characterize Process Understand Causes Analyze Improve and Verify Process Improve Maintain New Process Control
[object Object],[object Object],[object Object],[object Object],Six Sigma Summary
Company Continuous Improvement Philosophy Six Sigma Supply Chain Projects Outsourcings Warehouse Consolidation New MOTs From Six Sigma to Logistic Services Providers New Routes New Services Others Opportunity for Logistics Services Providers Development…..Relationship…..Business Manufact. Projects Commercial Projects R&D Projects Purchasing Projects
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Required Services (in/out source strategy) Offered Services (comm/mktg strategy) Expense (costs) Income (gains) Customer Satisfaction (ours) EH&S WE LSP/3PL Six Sigma  is a useful  Enabler  to set the Basis
Focusing On Customers ,[object Object],What Makes a Good Coffee Service? ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Perspective (Conference Attendees) Supplier Perspective (Hotel) ,[object Object],[object Object],[object Object],[object Object],[object Object]
BUENOS AIRES Veamos algunos casos que derivan en desarrollo de Proveedores Logísticos
BUENOS AIRES Agreement If one truck does at least 3 trips in the day, then there is a 20% of discount on the agreed freight rate CASE I : Productivity Agreement with LSP Ext. WH 3PL1 Owned My Site Warehouse  Plants Shipments in/out Ext. WH / 3PL1
Ext. Wh.1 RM1 RM2 RM9 RM7 RM6 RM8 Ext. Wh2 RM5 RM4 Warehouse RAW MATERIALS RM3 Ext. Wh.3 Production Facilities Warehouse FINISHED GOODS Ext. Wh.4 My SITE Ext. Wh. Customers Customers Ext. Wh. Ext. Wh. Ext. Wh. Customers RAW MATERIALS FINISHED GOODS Ext. Wh Ext. Wh. Ext. Wh. Customers Ext. Wh. CASE II : Redesign / Outsourcing
[object Object],[object Object],[object Object],[object Object],What does it mean? RM1 RM2 RM9 RM7 RM6 RM8 RM5 RM4 Warehouse RAW MATERIALS RM3 Production Facilities Warehouse FINISHED GOODS My SITE Ext. Wh. Customers Customers Ext. Wh. Ext. Wh. Ext. Wh. Customers RAW MATERIALS FINISHED GOODS Ext. Wh. Ext. Wh. Ext. Wh. Customers Ext. Wh. CASE II: Redesign / Outsourcing (cont.)
Ext. WH 3PL1 Owned My Site Warehouse  Plants My CUSTOMER Head Office and Main Warehouse Ex. WH 3PL2 Owned CUSTOMER’s CUSTOMER Ext. WH2 Ext. WH1 BUENOS AIRES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CASE III : Integration with Customers This  Synergy  between My Cusotmer and Me would result in a supply chain model aligned to our strategy, which promotes a  better service level  and also  cost advantages  at both sides
LEVEL OF INTEGRATION   &  COMPLEXITY -  Leverage in/out supplier-rates without changing current supply chain - Develop new logistic alternatives (vessel, bimodal, new port, etc.) - Design a tailor made sc work process involving resources of both Companies -  Involve a 3PL (Operador Logístico)  to be accountable for most of supply chain -  Involve a 3PL (Operador Logístico)  to be accountable for the whole supply chain - Others CASE III : Integration with Customers (cont.)
CONCLUSIONES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MUITO OBRIGADO!  MUCHAS GRACIAS! MANY THANKS!

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Presentacion de Prueba

  • 1.
  • 2. OBJETIVO Brindar a la audiencia elementos que permitan relacionar los conceptos de Six Sigma y Mejora Contínua con el Desarrollo de Proveedores Logísticos
  • 3.
  • 4.
  • 5. Dow Portfolios New Ventures Unallocated and Other Hydrocarbons and Energy Hydrocarbons & Energy Polyethylene Polypropylene Polystyrene Core Chemicals Ethylene Oxide/Ethylene Glycol Basic Plastic & Chemicals Dow AgroSciences Agricultural Sciences Dow Automotive Dow Building Solutions Dow Epoxy Polyurethanes and Polyurethane Systems Specialty Plastics and Elastomers Technology Licensing and Catalyst Designed Polymers Dow Latex Specialty Chemicals Performance Plastics & Chemicals
  • 6.
  • 7. Bahía Blanca Buenos Aires Compañía MEGA IP O O IP OFFICES R&D INDUSTRIAL PLANTS DOW ARGENTINA IP IP ID ID ID San Lorenzo Loma de la Lata IP IP ID ID ID Pergamino Colón Venado Tuerto
  • 8.
  • 9.
  • 10. 6  A B C D Customer Supplier A x B x C x D = 99.9997% 99.9999% 99.99998% 99.9993% 99.99999% Customer A B C D Return Check Check Check Double Check Waste Waste Delay Rework Rework 95% 99% 98% 97% A x B x C x D = 89% Supplier Waste NOT 6  Concept : The “Hidden” Factory
  • 11. 4 6,210 99.38 5 233 99.977 6 3.4 99.9997 7 0.020 99.999998 Concept : Defects per Millon Opportunities  % Accurate Defects per Million Opportunities 2 308,500 69.15 3 66,800 93.32 1 691,500 30.85
  • 12.
  • 13.
  • 14. Measure ( M AIC) Understand the Process and Potential Impact Define Problem Understand Process Collect Data Process Performance Baseline – New Sigma Estimated Financial Impact
  • 15.
  • 16. Measure ( M AIC) To understand where you want to be, you need to know how to get there. Map the Process Measure the Process Identify the variables - ‘x’ Understand the Problem - ’ Y’ = function of variables -’x’ Y=f(x) Define Problem Understand Process Collect Data
  • 17.
  • 18.
  • 19. Assess Project Goals Current Process Performance Ideal Process Process Performance (  ) Project Goal too passive Project Goal too aggressive Time Realistic Project Goal Assure Project Goals are Realistic and Achievable Analyze (M A IC)
  • 20.
  • 21.
  • 22. Process Control Develop effective mechanisms to maintain control of process improvements Apply controls to process inputs - Xs (not necessarily output - Y) SPC Control (MAI C ) Before After
  • 23. Control Plan Update process control plan to maintain improvements Now we Understand the Problem / Defect Statement Y = f ( x 1 * , x 2 , x 3 , x 4 * , x 5 , X 6 ) Vital Factors included in Process Control Plan Control (MAI C ) Process (Parameters) X 4 * Output (Y) X 3 X 2 X 6 X 5 X 1 *
  • 24. Control Plan Update process control plan to maintain improvements Now we Understand the Problem / Defect Statement Y = f ( x 1 * , x 2 , x 3 , x 4 * , x 5 , X 6 ) Vital Factors included in Process Control Plan Control (MAI C ) Process (Parameters) X 4 * Output (Y) X 3 X 2 X 6 X 5 X 1 *
  • 25.
  • 26. Six Sigma Summary 4 Step Methodology for Process Improvement Measure Characterize Process Understand Causes Analyze Improve and Verify Process Improve Maintain New Process Control
  • 27.
  • 28. Company Continuous Improvement Philosophy Six Sigma Supply Chain Projects Outsourcings Warehouse Consolidation New MOTs From Six Sigma to Logistic Services Providers New Routes New Services Others Opportunity for Logistics Services Providers Development…..Relationship…..Business Manufact. Projects Commercial Projects R&D Projects Purchasing Projects
  • 29.
  • 30.
  • 31. BUENOS AIRES Veamos algunos casos que derivan en desarrollo de Proveedores Logísticos
  • 32. BUENOS AIRES Agreement If one truck does at least 3 trips in the day, then there is a 20% of discount on the agreed freight rate CASE I : Productivity Agreement with LSP Ext. WH 3PL1 Owned My Site Warehouse Plants Shipments in/out Ext. WH / 3PL1
  • 33. Ext. Wh.1 RM1 RM2 RM9 RM7 RM6 RM8 Ext. Wh2 RM5 RM4 Warehouse RAW MATERIALS RM3 Ext. Wh.3 Production Facilities Warehouse FINISHED GOODS Ext. Wh.4 My SITE Ext. Wh. Customers Customers Ext. Wh. Ext. Wh. Ext. Wh. Customers RAW MATERIALS FINISHED GOODS Ext. Wh Ext. Wh. Ext. Wh. Customers Ext. Wh. CASE II : Redesign / Outsourcing
  • 34.
  • 35.
  • 36. LEVEL OF INTEGRATION & COMPLEXITY - Leverage in/out supplier-rates without changing current supply chain - Develop new logistic alternatives (vessel, bimodal, new port, etc.) - Design a tailor made sc work process involving resources of both Companies - Involve a 3PL (Operador Logístico) to be accountable for most of supply chain - Involve a 3PL (Operador Logístico) to be accountable for the whole supply chain - Others CASE III : Integration with Customers (cont.)
  • 37.
  • 38. MUITO OBRIGADO! MUCHAS GRACIAS! MANY THANKS!