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The 3CX Phone System

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3CX Phone System for Windows is a software-based IP PBX that replaces traditional proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware). A software-based IP PBX / PABX offers numerous benefits:
No need for separate phone wiring – phones use computer network
Easier to install & manage via web-based configuration interface
A software-based IP PBX is far less expensive than a hardware-based PBX / PABX
Employees can move offices without requiring any changes in the wiring or IP PBX configuration
Choose from the many SIP based hardware phones instead of getting locked in with one vendor
Receive & Make calls via the standard PSTN using VOIP Gateways
Save on call costs with \'out of the box\' configurations for popular SIP / VOIP providers.

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The 3CX Phone System

  1. 1. IP PBX System Overview & Benefits
  2. 2. How It Works – IP PBX & SIP phones <ul><li>SIP phones </li></ul><ul><li>IP PBX server – talks SIP </li></ul>
  3. 3. How It Works – PSTN lines <ul><li>VOIP Gateway </li></ul><ul><li>PSTN lines through: </li></ul><ul><li>VOIP Service Provider </li></ul>
  4. 4. Benefits for the Business Owner <ul><li>Lowers call costs! – </li></ul><ul><ul><li>Use VoIP for international calls </li></ul></ul><ul><ul><li>Calls between branch offices are FREE </li></ul></ul><ul><li>Lower up front cost of PBX </li></ul><ul><ul><li>Less expensive to buy & run </li></ul></ul><ul><li>Eliminate vendor lock in </li></ul><ul><ul><li>Cheaper to expand & add features </li></ul></ul><ul><li>Increased productivity of employees </li></ul><ul><li>Offer employees mobility </li></ul><ul><ul><li>Retain staff and leverage staff in different locations </li></ul></ul>
  5. 5. IP PBX Benefits for the User <ul><li>Mobility – Use extension from anywhere </li></ul><ul><li>Increase productivity </li></ul><ul><ul><li>Integration with Outlook, CRM – agents can make up to 30 more calls per week </li></ul></ul><ul><li>Manage phone from Windows </li></ul><ul><ul><li>Easy to setup call forwarding, conferencing etc. </li></ul></ul><ul><li>Presence eliminates phone tag </li></ul><ul><ul><li>Saves several hours per week </li></ul></ul>
  6. 6. IP PBX Benefits for IT Staff <ul><li>Adding and moving extensions easier </li></ul><ul><li>Less time explaining how to use a phone </li></ul><ul><li>Easy, web based administration </li></ul><ul><li>Easier to manage </li></ul><ul><ul><li>Software, not a proprietary black box </li></ul></ul>
  7. 7. IT Staff Benefits Quantified <ul><li>Each add, move takes 2 hours LESS </li></ul><ul><li>-4.7 hours LESS support </li></ul><ul><ul><li>Per week / IT employee </li></ul></ul><ul><li>-4.7 hours LESS administration </li></ul><ul><ul><li>Per week </li></ul></ul><ul><ul><li> from “Productivity and the IPC Business Case” Sage Research Inc. </li></ul></ul>

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