One week training programme on ‘Library operations and services for library support staff’ Organised by Zhunzhunwala college -26th Dec 2014

1. Virtual Reference sources and
services practicals
Dr. Sarika Sawant
One week training programme on ‘Library operations
and services for library support staff’
26th December 2014

2. Virtual reference
 Virtual reference is reference service initiated
electronically where patrons employ computers or
other technology to communicate with public
services staff without being physically present.
 Communication channels used frequently in virtual
reference include chat, videoconferencing, Voice-
over-IP, co-browsing, e-mail, and instant messaging

3. TheFreeDictionary
 http://www.thefreedictionary.com/

4. Roget’s International Thesaurus of English
Words and Phrases

5. Marathi Vishwakosh

6. Indian Yellow Pages

7. Encyclopaedia Britannica

8. Biography.Com

9. UNESCO Institute for Statistics (UIS)

10. Guinness World Records

11. Limca Book of Records

12. Library of Congress :Map Collections

13. Test
 Meaning of evidence, symptoms, full form of WHO,
Brief inf about WHO
 Quotations: Every tear, childhood, help
 Brief info about अंधत्व, रोगवाहक, Rugby, tower of
london
 Name of supplier of pen corrector, infant toys Liquid
chlorine supplier in mumbai
 Most valuable handbag, Largest diamond in the
universe, longest snake
 Indian: First Olympic medal in Badminton (Women),
Lightest bike in India

14. References
 http://www.ala.org/rusa/sites/ala.org.rusa/files/conten
t/resources/guidelines/virtual-reference-se.pdf