According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

1. Customer Complaint
Management

2. Introduction :
According to Metric Stream, complaint management is the
process of how organizations handle, manage, respond to
and report customer complaints. Systems are put into place
to track and trend the data that is captured by complaint
management processes.

3. • The organizations are established on the objective of
delivering the best service and product to the customer.
However, because of some issues, miss understating of the
need of the customer or the defect in manufacture the
faulty service or product is delivered to the customer.
• Working on the customer complains is also one of the ways
of making them satisfied and maintaining the customer
value. Customer complain model is designed with the
approach of fast and effective way of resolving the
complains.

5. Notable Features
• Centralized location for organization to report complaints.
• System where complaint will be sorted by Customer
Assurance team.
• System where Complaint will be investigated and will be
resolved by handling team.
• Reviewing resolved complaint by Product Sales Manager
and system has ability to reject the request, so again
handling team will work on resolving logged complaint.
• Generating different reports based on different parameters
like Month wise, customer wise, product wise etc.
• Supported on All browsers
For More Info >> Click Here

6. Leo TechnoSoft Snapshot
Value offeringIndustries
Overview
- Global partner product development provider with delivery centers in Los Angeles, Chicago
and India (Offshore).
- Specializes in Cloud, SaaS and Enterprise Product Engineering for Startups, Entrepreneurs,
ISV(SME).
 Technology
 Healthcare/Life Sciences
 Finance
 Retail
 Manufacturing
 Real Estate
 Partnered Product Development
 Technical, Operation and Sales
Management
 Expertise SaaS & Cloud solutions
 Customer Relationship Management
 Sales and Marketing
 VC Connections and relationships
www.leotechnosoft.net 11

7. OUR PRESENCE
 Adequate infrastructure to scale up at the drop of a hat
 Backend Data Center / Infrastructure set up
 Global Offices to support 24x7 Client Operations
For more information email us at enquiry@leosys.net.
www.leotechnosoft.net

8. THANK YOU
13